RESOLUTION TIMES. If a deficiency is discovered at any time during Contractor’s performance of this Contract, Contractor shall correct the deficiency within 72 hours from notice of the deficiency, or within 24 hours, if it is an emergency at no additional cost to Purchaser. Purchaser reserves the right to demand lesser hours to cure a deficiency that posts serious health concerns to location users.
RESOLUTION TIMES. The Supplier will always endeavor to resolve problems as swiftly as possible. It recognizes that the Client’s systems are key to daily functions and must be functional in the field. However, UA is unable to provide guaranteed resolution times. This is because the nature and causes of problems can vary. In all cases, the Supplier will make its best efforts to resolve problems as quickly as possible. It will also provide frequent progress reports to the Client.
RESOLUTION TIMES. Due to the widely varying nature of possible issues, it is not possible to provide specific resolution objectives. Revvity will use commercially reasonable efforts to resolve all reported and verifiable issues with the Service as promptly as possible and in accordance with the Priority Levels assigned to such issue. Xxxx Xxxxxxx: July 2023 ACCEPTABLE USE POLICY (EVOYATM PLATFORM) Overview: This Acceptable Use Policy (“AUP”) outlines acceptable uses of Revvity Health Sciences, Inc.’s (together with its affiliates, “Revvity”) software as a service offerings (collectively for the purposes of this policy, the “Services”) and is incorporated by reference into Customer’s software as a service license agreement governing its use of the Service(s) (“Agreement”). This AUP prohibits uses and activities involving the Services that are illegal, infringe the rights of others, or interfere with or diminish the use and enjoyment of the Services by others. Revvity reserves the right to change or modify the terms of this AUP from time to time, effective when posted on Revvity’s website (the “Site”). Customer’s use of the Services after changes to the AUP are posted shall constitute acceptance of any changed or additional terms. Any capitalized terms not otherwise defined in this AUP shall have the meaning ascribed to them in Customer’s Agreement. Prohibited Uses
RESOLUTION TIMES. Kinetix will always endeavor to resolve any problems with or errors in the Software and Service, or any failure of the Software or Services to conform in any material respect with the Help Documentation, User Guides and/or the specifications in the applicable Purchase Order Form (“Errors”) as swiftly as possible. Kinetix recognizes that the Customer’s use of the Software and Services is key to its business and that any downtime can cost money. However, Kinetix is unable to provide guaranteed resolution times. This is because the nature and causes of problems can vary enormously. In all cases, Kinetix will make its best efforts to resolve Errors as quickly as possible. It will also provide frequent progress reports to the Customer. Resolution times will be measured from the time that Kinetix receives the applicable support request provided there is sufficient information in the request to allow for full understanding and replication of the issue and a declaration of request classification is made (defined below). A recorded video description of the issue would be best (link to the video is sufficient). Support requests must be emailed to xxxxxxx@xxxxxxxxxx.xxx and will be addressed during Working Hours.
RESOLUTION TIMES. The supplier will always endeavor to resolve all issues as timely as possible. Supplier understands the Online application is key to the Client’s business operations and that any downtime can cost money. However, the Supplier is unable to provide guaranteed resolution times for any error or issue because the nature of problems can vary enormously with the Online application and hosting environment.
RESOLUTION TIMES. The supplier will always endeavor to resolve problems as swiftly as possible. It recognises that the client’s applications are key to its business and that any downtime can cost money. However, the supplier is unable to provide guaranteed resolution times. This is because the nature and causes of problems can vary enormously. In all cases, the supplier will make its best efforts to resolve problems as quickly as possible. It will also provide frequent progress reports to the client. Rates The services detailed in this document would be supplied at the following rates. Service Hourly Rate Daily Rate Monthly Rate Managed Hosting Service N/A N/A [£XXX +VAT] General Support N/A N/A [£XXX +VAT] Adhoc Technical Support Work £85 +VAT £600 +VAT N/A Adhoc Consultancy Work £105 +VAT £850 +VAT N/A Important notes: • The above rates are standard rates but reductions are available for larger projects Signatures This service level agreement is agreed between [Client] and Lightmedia Communications Limited: Signed on behalf of the client: Name: Position: Date: Signed on behalf of the supplier:
RESOLUTION TIMES. The supplier will always endeavour to resolve problems as swiftly as possible. It recognises that the client’s computer systems are key to its business and that any downtime can cost money. However, the supplier is unable to provide guaranteed resolution times. This is because the nature and causes of problems can vary enormously. For instance, it may be possible to resolve a fatal server issue in minutes, simply by restarting the server. But if a server fails due to disk error or a hardware fault (also classed as a fatal issue) it may take much longer to get back up and running, due to the need to source specific replacement hardware.
RESOLUTION TIMES. SLO: Critical incident resolution will depend entirely on the nature of the incident. We will endeavor to resolve any critical incidents within 1 hour, however this is a guideline. Non- critical issues, however, will be resolved within 24 hours, excluding any issues requiring a development fix. Note that these measures will exclude weekends and bank holidays. - Measurement: Resolution times will be measured from the time an issue is reported to the time it is fully resolved to the customer's satisfaction.
RESOLUTION TIMES. Synergist will always endeavour to resolve problems as swiftly as possible. However, Synergist is unable to provide guaranteed resolution times. This is because the nature and causes of problems can vary enormously. For instance, it may be possible to resolve a fatal service issue in minutes, simply by restarting a service. But if there is a disk error or other hardware fault (also classed as a fatal issue) it may take much longer to get back up and running. In all cases, Synergist will use all reasonable endeavours to resolve problems as quickly as possible. It will also provide frequent progress reports to the Customer.
RESOLUTION TIMES. This will be a measure of the time for the Contractor to provide a Resolution to Incidents. Responses consist of providing, as appropriate, one or more of the following to the originator: a Workaround, an existing Correction, a new Correction for the current release, an available release, a release commitment for Severity Levels 2 and 3, notification of non-problem.
