Service Level Exemptions Sample Clauses

Service Level Exemptions. Degradation in the performance of the Services and unavailable time shall not be included for the purposes of determining whether the Services meet the minimum service requirements, or for calculating measured unavailable time if such degradation or unavailable time arises from: (i) Scheduled Maintenance or other service interruptions agreed to by the Customer for the purpose of allowing Rocket Science to upgrade, change, implement an Order, maintain, or repair the Services or related facilities; (ii) directly or indirectly as the result of the Customer’s acts or omissions, any person for whom the Customer are legally responsible, or any person using the Services; (iii) failure of equipment or systems not within Rocket Science ’s Backup, or of equipment or systems not provided, or under the control or direction of Rocket Science including equipment or systems Rocket Science may obtain or contract for at the Customer’s request; (iv) any failure by the Customer to afford access to any location for which the Customer is responsible, or to any facilities of Rocket Science for the purpose of investigating and correcting a degradation in the Services or an Outage and any Force Majeure Event.
Sample 1
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Service Level Exemptions. Degradation in the performance of the Services and unavailable time shall not be included for the purposes of determining whether the Services meet the Latency Target or the Dropped Packets Target, or for calculating measured unavailable time if such degradation or unavailable time arises from: (i) Scheduled Maintenance or other service interruptions agreed to by the Customer for the purpose of allowing Atria to upgrade, change, implement an order, maintain, or repair the Services or related facilities; (ii) directly or indirectly as the result of the acts or omissions of the Customer, any person for whom the Customer is legally responsible, or any person using the Services; (iii) failure of equipment or systems not within Atria's Internet Backbone, or of equipment or systems not provided, or under the control or direction of Atria including equipment or systems Atria may obtain or contract for at the request of the Customer; (iv) any failure by the Customer to afford access to any location for which the Customer is responsible, or to any facilities of Atria for the purpose of investigating and correcting a degradation in the Services or an Outage; and (v) any event contemplated in section 12 of the Standard Terms.
Sample 1
Service Level Exemptions. Degradation in the performance of the Services and unavailable time shall not be included for the purposes of determining whether the Services meet the minimum service requirements, or for calculating measured unavailable time if such degradation or unavailable time arises from: (i) Scheduled Maintenance or other service interruptions agreed to by the Customer for the purpose of allowing PAETEC to upgrade, change, implement an order, maintain, or repair the Services or related facilities; (ii) directly or indirectly as the result of the acts or omissions of the Customer, any person for whom the Customer is legally responsible, or any person using the Services; (iii) failure of equipment or systems not within PAETEC's Network Backbone, or of equipment or systems not provided, or under the control or direction of PAETEC including equipment or systems PAETEC may obtain or contract for at the request of the Customer; (iv) any failure by the Customer to afford access to any location for which the Customer is responsible, or to any facilities of PAETEC for the purpose of investigating and correcting a degradation in the Services or an Outage; (v) if a third party not associated with PAETEC initiates a "Denial of Service", “Malicious Attack” or other form of disabling attack against your Dedicated Server or major portions of our network, PAETEC will do everything in its power to stop the attack, but cannot guarantee a resolution time; and (vi) any event contemplated in section 12 of the Standard Terms.
Sample 1
Service Level Exemptions. Degradation in the performance of the Services and unavailable time shall not be included for the purposes of determining whether the Services meet the Minimum Service level, or for calculating measured unavailable time if such degradation or unavailable time arises from: (i) Scheduled Maintenance or other service interruptions agreed to by the Customer for the purpose of allowing UniVoIP to upgrade, change, implement an order, maintain, or repair the Service; (ii) directly or indirectly as the result of the acts or omissions of the Customer, any person for whom the Customer is legally responsible, or any person using the Services; (iii) failure of CPE equipment, or Customer’s internal networking infrastructure, or systems not provided, or under the control or direction of UniVoIP including equipment or systems UniVoIP may obtain or contract for at the request of the Customer, or the failure of local carrier’s infrastructure i.e. Broadband Services, Point-to-Point T1/DS1, MPLS, E-Line, or any other form of transport on which UniVoIP Services are delivered (and, in the event of a degradation in the Services below the Minimum Service level or an Outage occurring as the result of such circumstances UniVoIP will co-ordinate with the provider to remedy such failure as quickly as possible); (iv) any failure by the Customer to afford access to any location for which the Customer is responsible, or to any facilities required by UniVoIP for the purpose of investigating and correcting a degradation in the Services or an Outage; and (v) any event contemplated in this Agreement.
Sample 1
Service Level Exemptions. Degradation in the performance of the Services and unavailable time shall not be included for the purposes of determining whether the Services meet the Minimum Service level, or for calculating measured unavailable time if such degradation or unavailable time arises from: (i) Scheduled Maintenance or other service interruptions agreed to by the Customer for the purpose of allowing Southwest to upgrade, change, implement an order, maintain, or repair the Service; (ii) directly or indirectly as the result of the acts or omissions of the Customer, any person for whom the Customer is legally responsible, or any person using the Services; (iii) failure of CPE equipment, or Customer’s internal networking infrastructure, or systems not provided, or under the control or direction of Southwest including equipment or systems Southwest may obtain or contract for at the request of the Customer, or the failure of local Southwest’s infrastructure on which Southwest Services are delivered (and, in the event of a degradation in the Services below the Minimum Service level or an Outage occurring as the result of such circumstances Southwest will co-ordinate with the provider to remedy such failure as quickly as possible); (iv) any failure by the Customer to afford access to any location for which the Customer is responsible, or to any facilities required by Southwest for the purpose of investigating and correcting a degradation in the Services or an Outage; and (v) any event contemplated in the Service Subscriber Agreement.
Sample 1
Service Level Exemptions. Degradation in the performance of the Services and unavailable time shall not be included for the purposes of determining whether the Services meet the Minimum Service level, or for calculating measured unavailable time if such degradation or unavailable time arises from: (i) Scheduled Maintenance or other service interruptions agreed to by the Customer for the purpose of allowing Broadvoice to upgrade, change, implement an order, maintain, or repair the Service; (ii) directly or indirectly as the result of the acts or omissions of the Customer, any person for whom the Customer ｷゲ ﾉWｪ;ﾉﾉ┞ �WゲヮﾗﾐゲｷHﾉWが ﾗ� ;ﾐ┞ ヮW�ゲﾗﾐ ┌ゲｷﾐｪ デｴW “W�┗ｷIWゲき ふｷｷｷぶ a;ｷﾉ┌�W ﾗa CPE Wケ┌ｷヮﾏWﾐデが ﾗ� C┌ゲデﾗﾏW�げゲ internet connection or internal networking infrastructure, or systems not provided, or under the control or direction of Broadvoice including equipment or systems Broadvoice may obtain or contract aﾗ� ;デ デｴW �Wケ┌Wゲデ ﾗa デｴW C┌ゲデﾗﾏW�が ﾗ� デｴW a;ｷﾉ┌�W ﾗa ﾉﾗI;ﾉ I;��ｷW�げゲ ｷﾐa�;ゲデ�┌Iデ┌�W ﾗﾐ ┘ｴｷIｴ B�ﾗ;S┗ﾗｷIW Services are delivered (and, in the event of a degradation in the Services below the Minimum Service level or an Outage occurring as the result of such circumstances Broadvoice will co−ordinate with the provider to remedy such failure as quickly as possible); (iv) any failure by the Customer to afford access to any location for which the Customer is responsible, or to any facilities required by Broadvoice for the purpose of investigating and correcting a degradation in the Services or an Outage; and (v) any event contemplated in the Service Subscriber Agreement.
Sample 1

Related to Service Level Exemptions

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Service Level Standards In addition to all other requirements in this Agreement, and in accordance with the Best Claims Practices & Estimating Guidelines, Vendor shall use reasonable and good faith efforts to meet the Service Level Standards set forth below.

  • Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:

  • Service Levels Annex 1 to this Part A of this Call Off Schedule sets out the Service Levels the performance of which the Parties have agreed to measure. The Supplier shall monitor its performance of this Call Off Contract by reference to the relevant performance criteria for achieving the Service Levels shown in Annex 1 to this Part A of this Call Off Schedule (the Service Level Performance Criteria) and shall send the Customer a Performance Monitoring Report detailing the level of service which was achieved in accordance with the provisions of Part B (Performance Monitoring) of this Call Off Schedule. The Supplier shall, at all times, provide the Services in such a manner that the Service Levels Performance Measures are achieved. If the level of performance of the Supplier of any element of the provision by it of the Services during the Call Off Contract Period: is likely to or fails to meet any Service Level Performance Measure or is likely to cause or causes a Critical Service Failure to occur, the Supplier shall immediately notify the Customer in writing and the Customer, in its absolute discretion and without prejudice to any other of its rights howsoever arising including under Clause 12 of this Call Off Contract (Service Levels and Service Credits), may: require the Supplier to immediately take all remedial action that is reasonable to mitigate the impact on the Customer and to rectify or prevent a Service Level Failure or Critical Service Level Failure from taking place or recurring; and if the action taken under paragraph (a) above has not already prevented or remedied the Service Level Failure or Critical Service Level Failure, the Customer shall be entitled to instruct the Supplier to comply with the Rectification Plan Process; or if a Service Level Failure has occurred, deduct from the Call Off Contract Charges the applicable Service Level Credits payable by the Supplier to the Customer in accordance with the calculation formula set out in Annex 1 of this Part A of this Call Off Schedule; or if a Critical Service Level Failure has occurred, exercise its right to Compensation for Critical Service Level Failure in accordance with Clause 13 of this Call Off Contract (Critical Service Level Failure) (including subject, for the avoidance of doubt, the proviso in Clause 13.1.2 of this Call Off Contract in relation to Material Breach). Approval and implementation by the Customer of any Rectification Plan shall not relieve the Supplier of any continuing responsibility to achieve the Service Levels, or remedy any failure to do so, and no estoppels or waiver shall arise from any such Approval and/or implementation by the Customer. SERVICE CREDITS Annex 1 to this Part A of this Call Off Schedule sets out the formula used to calculate a Service Credit payable to the Customer as a result of a Service Level Failure in a given service period which, for the purpose of this Call Off Schedule, shall be a recurrent period of [one Month] during the Call Off Contract Period (the Service Period).

  • Service Level Agreements If a Service or a Plan includes a Service Level Agreement (SLA):

  • Service Level Agreement Subject to the terms and conditions of this Agreement, Bank agrees to perform the custody services provided for under this Agreement in a manner that meets or exceeds any service levels as may be agreed upon by the parties from time to time in a written document that is executed by both parties on or after the date of this Agreement, unless that written document specifically states that it is not contractually binding. For the avoidance of doubt, Bank’s Service Directory shall not be deemed to be such a written document.

  • Switching System Hierarchy and Trunking Requirements For purposes of routing ECI traffic to Verizon, the subtending arrangements between Verizon Tandem Switches and Verizon End Office Switches shall be the same as the Tandem/End Office subtending arrangements Verizon maintains for the routing of its own or other carriers’ traffic (i.e., traffic will be routed to the appropriate Verizon Tandem subtended by the terminating End Office serving the Verizon Customer). For purposes of routing Verizon traffic to ECI, the subtending arrangements between ECI Tandem Switches and ECI End Office Switches shall be the same as the Tandem/End Office subtending arrangements that ECI maintains for the routing of its own or other carriers’ traffic.

  • Trunk Forecasting Requirements 14.2.1 Initial trunk forecast requirements. At least ninety (90) days before initiating interconnection in a LATA, Alltel shall provide Verizon a two (2)-year traffic forecast that complies with the Verizon Interconnection Trunking Forecast Guide, as revised from time to time. This initial traffic forecast will provide the amount of traffic to be delivered to and from Verizon over each of the Interconnection Trunk groups in the LATA over the next eight (8) quarters.

  • Child Abuse Reporting Requirements A. Grantees shall comply with child abuse and neglect reporting requirements in Texas Family Code Chapter 261. This section is in addition to and does not supersede any other legal obligation of the Grantee to report child abuse.

  • Child Abuse Reporting Requirement Grantee will:

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