Support and Service. The Provider will deliver ongoing technical support to the schools (on site and remote) for the period of the contract for the Provider’s solution and its integration into the schools' academic program.
Support and Service. An Onsite Service Level Agreement has been agreed upon between the parties ; cf. Appendix 2.
Support and Service. Geospatial will maintain a staff of trained technicians and a stock of spare parts as supplied by the Company and recommended in the appropriate technical service manual to support the installation, repair and maintenance of the Products. Additionally, technical literature adequate to provide technical support and service to Geospatial’s customers must be maintained. Geospatial will use its best efforts to respond to and complete all service calls from owners of the Products in the Territory in a prompt and workmanlike manner.
Support and Service. The Reseller shall maintain a staff of trained personnel and a stock of technical literature sufficient to provide training, explanations of the Product and use thereof in the Territory and will respond to and complete all service calls from such users in a prompt and professional manner. The Company will provide the Reseller with relevant end user's manual for the Product, embedded with each Product's packet. Reseller shall provide full post-sale services to the end users / customers of the Product within the Territory, as may be required, including, without limitation, sale of components and Personal Ear Clips, replacement of problematic or defective Products and any other service required, for a period being not less than the Warranty Period (as defined below). The provisions of this Section 5.3 shall survive the termination or expiration of this Agreement for any reason whatsoever, such that Reseller's obligations hereunder shall be in full force and effect until the end of the Warranty Period with respect to the last Product sold by Reseller pursuant to this Agreement. [Note: maintenance and replacement of defective Products - TBD]
Support and Service. As part of this Agreement, CUSTOMER agrees to pay for and eGenuity agrees to provide the following support for the Product(s) that is the subject of the Agreement.
Support and Service. (a) TRAVEL RETAILER will timely provide to AIRLEGIT all requested Customer information and itineraries necessary and required to verify and process AIRLEGIT’s Product.
Support and Service. 12.1 Within Our field of service and ability, We offer 24 hours/day x 7 days/week technical support to You, except during a few holidays and company meetings when We temporarily close Our facility. Your server computer(s) housed at Our facility is(are) unmanaged, and We offer only that the service provided by Us to Your server computer(s) is online and remotely accessible. We do not offer technical support for application-specific issues, and We shall not provide technical support to Your Sub- Users. You should contact the Company via Our CRM system (xxxx://xxx.xxxxxx.xxx). In the event We need to ship out of Our premises any failed component of a server owned or controlled by You for any reason, a USD 20.00 handling fee per shipment plus all shipping costs will be applied.
Support and Service. 8.1. TeleForwarding International B.V. shall use reasonable efforts to ensure that the Service will be properly provided. However, TeleForwarding International B.V. does not guarantee that these Services will be error-free, uninterrupted, continuously available, or free from viruses or malicious programs.
Support and Service. A Device comes with one-year (from the Date of Sale) of 24/7 remote customer support by email or telephone; provided, however, that the total hours of such support provided by Control Bionics shall be limited to 48 hours of aggregate support time in any one such year (note that this limitation also applies to additional purchased years of customer support). The customer support number is 0-000-000-0000 and the customer support email is xxxxxxx@xxxxxxxxxxxxxx.xxx. Customer support includes assistance with following: the Device or the Control Bionics Software, product troubleshooting, threshold refinement, alternative electrode placement, and refining and customizing the settings of the user's accessibility suite.
Support and Service. Affymetrix shall offer Services for purchasers of Affymetrix Instruments supplied under this Agreement on terms of Affymetrix’ standard Affymetrix Instrument Service Agreement attached as Annex 1 hereto (which may be reasonably modified by Affymetrix from time to time) and at Roche’s specified service level (which current service levels are listed on Annex 2 hereto (which may be reasonably modified by Affymetrix from time to time), the “Affymetrix Service Levels”) at the election of Roche. Fees for each Affymetrix Service Level shall be determined from time-to-time by Affymetrix and quoted to the end-user of an Affymetrix Instrument at the time of sale of such product.
