Support and Service. The Provider will deliver ongoing technical support to the schools (on site and remote) for the period of the contract for the Provider’s solution and its integration into the schools' academic program.
Support and Service. An Onsite Service Level Agreement has been agreed upon between the parties ; cf. Appendix 2.
Support and Service. The Reseller shall maintain a staff of trained personnel and a stock of technical literature sufficient to provide training, explanations of the Product and use thereof in the Territory and will respond to and complete all service calls from such users in a prompt and professional manner. The Company will provide the Reseller with relevant end user's manual for the Product, embedded with each Product's packet. Reseller shall provide full post-sale services to the end users / customers of the Product within the Territory, as may be required, including, without limitation, sale of components and Personal Ear Clips, replacement of problematic or defective Products and any other service required, for a period being not less than the Warranty Period (as defined below). The provisions of this Section 5.3 shall survive the termination or expiration of this Agreement for any reason whatsoever, such that Reseller's obligations hereunder shall be in full force and effect until the end of the Warranty Period with respect to the last Product sold by Reseller pursuant to this Agreement. [Note: maintenance and replacement of defective Products - TBD]
Support and Service. Geospatial will maintain a staff of trained technicians and a stock of spare parts as supplied by the Company and recommended in the appropriate technical service manual to support the installation, repair and maintenance of the Products. Additionally, technical literature adequate to provide technical support and service to Geospatial’s customers must be maintained. Geospatial will use its best efforts to respond to and complete all service calls from owners of the Products in the Territory in a prompt and workmanlike manner.
Support and Service. It is strongly recommended that you contact Xxxx University Support Desk as soon as possible if you experience any technical and/or physical problems with the iPad or iPad accessories. The Xxxx University Support Desk is located on the first floor of the library and can be reached by calling (000)000-0000 or emailing XxxxxxxXxxxxxxx@xxxx.xxx .
Support and Service. (a) TRAVEL RETAILER will timely provide to AIRLEGIT all requested Customer information and itineraries necessary and required to verify and process AIRLEGIT’s Product.
(b) AIRLEGIT shall handle all support and services related to the AIRLEGIT Product, with no obligation for any support or service from TRAVEL RETAILER.
Support and Service. UniVoIP is committed to provide high quality level of service and support for our customers. UniVoIP goal is to have its Services available to Customers twenty-four hours a day seven days a week. UniVoIP’s target for annual Availability of our services is 99.99% excluding Scheduled and Unscheduled Maintenance. UniVoIP reserves the right to schedule maintenance and upgrades to the network seven (7) days a week from 12a.m. PST/PDT to 4a.m. PST/PDT in the local time zone of the area being worked on, without prior notice to Customer, or upon reasonable advance notice outside these time frames for Upgrades/Maintenance (planned or emergency) or implementation of a Customer order that requires a Services interruption.
11.1 Credit for Core Service Outage: Credit will be issued based on the table below. Customer must complete a Credit Request form for outages related to the Core Voice services provided by UniVoIP (see Service Level Exemptions below). • 0 minutes to 2 hours No credit • 2 hours to 4 hours 3% credit of monthly xxxx • 4 hours to 6 hours 6% credit of monthly xxxx • 6 hours to 8 hours 10% credit of monthly xxxx • Additional 4 hour increments 3% per increment, not to exceed monthly billing total In order to receive the foregoing credit, the Customer must notify UniVoIP by completing a Credit Request Form of its claim for a credit within thirty (30) days of the Outage for which a credit is claimed.
Support and Service. Past performance of a similar nature and the ability of the proposer to provide support during the term of the contract. 20%
Support and Service. 8.1. TeleForwarding International B.V. shall use reasonable efforts to ensure that the Service will be properly provided. However, TeleForwarding International B.V. does not guarantee that these Services will be error-free, uninterrupted, continuously available, or free from viruses or malicious programs.
8.2. Customer shall notify TeleForwarding International B.V. of any disturbance of or defect in the Service as soon as reasonably possible after becoming aware of it.
8.3. Unless otherwise agreed in writing, TeleForwarding International B.V. shall endeavor to remedy such disturbance of or defect in the Service within a reasonable period of time.
8.4. In case a defect arises that is not attributable to TeleForwarding International B.V., the costs for remedying such defect shall be borne by Customer.
8.5. Notifications of Customer as referred to in this clause do not exempt Customer from its obligation to pay for the Services.
Support and Service. You are prohibited from opening or making internal modifications of the issued iPad. You can only install apps for which you have a valid and current license. You are permitted to install apps only if these apps do not interfere with the academic purposes of the iPad. You shall not un- install, erase or delete any app or files that were originally installed with the issued iPad. It is strongly recommended that you contact the Belmont College Support Desk at “xxxxxxxxxxx@xxxxxxxxxxxxxx.xxx” or 000-000-0000 as soon as possible if you experience any technical and/or physical problems with the iPad.
