Support and Service. The Provider will deliver ongoing technical support to the schools (on site and remote) for the period of the contract for the Provider’s solution and its integration into the schools' academic program.
Support and Service. An Onsite Service Level Agreement has been agreed upon between the parties ; cf. Appendix 2.
Support and Service. Geospatial will maintain a staff of trained technicians and a stock of spare parts as supplied by the Company and recommended in the appropriate technical service manual to support the installation, repair and maintenance of the Products. Additionally, technical literature adequate to provide technical support and service to Geospatial’s customers must be maintained. Geospatial will use its best efforts to respond to and complete all service calls from owners of the Products in the Territory in a prompt and workmanlike manner.
Support and Service. The Reseller shall maintain a staff of trained personnel and a stock of technical literature sufficient to provide training, explanations of the Product and use thereof in the Territory and will respond to and complete all service calls from such users in a prompt and professional manner. The Company will provide the Reseller with relevant end user's manual for the Product, embedded with each Product's packet. Reseller shall provide full post-sale services to the end users / customers of the Product within the Territory, as may be required, including, without limitation, sale of components and Personal Ear Clips, replacement of problematic or defective Products and any other service required, for a period being not less than the Warranty Period (as defined below). The provisions of this Section 5.3 shall survive the termination or expiration of this Agreement for any reason whatsoever, such that Reseller's obligations hereunder shall be in full force and effect until the end of the Warranty Period with respect to the last Product sold by Reseller pursuant to this Agreement. [Note: maintenance and replacement of defective Products - TBD]
Support and Service. Support and other services will be provided only if Lessee adheres to the prescribed service processes. This means that the diagnosis user help desk must be contacted when support and services are required. The instructions of the diagnosis user help desk are binding.
Support and Service. Past performance of a similar nature and the ability of the proposer to provide support during the term of the contract. 20%
Support and Service. Youth Work Ireland will provide ongoing assistance to the Member Youth Service to support the services provided. This will include comprehensive service desk facilities from each of the departments mentioned in Schedule A.
Support and Service. 12.1 Within Our field of service and ability, We offer 24 hours/day x 7 days/week technical support to You, except during a few holidays and company meetings when We temporarily close Our facility. Your server computer(s) housed at Our facility is(are) unmanaged, and We offer only that the service provided by Us to Your server computer(s) is online and remotely accessible. We do not offer technical support for application-specific issues, and We shall not provide technical support to Your Sub- Users. You should contact the Company via Our CRM system (xxxx://xxx.xxxxxx.xxx). In the event We need to ship out of Our premises any failed component of a server owned or controlled by You for any reason, a USD 20.00 handling fee per shipment plus all shipping costs will be applied.
12.2 We do not guarantee that the service that We provide to You is or will be free from
Support and Service. Licensor shall provide commercially reasonable support in connection with Licensee’s use of the Service including, without limitation, providing (i) initial deployment and integration support as mutually agreed by the parties and (ii) phone and email access for Licensor inquiries pertaining to the Website, Service or Software during standard business hours (9:00am EST to 5:00pm EST, M-F except holidays) and responses to such inquiries within a commercially reasonable time period depending on the urgency or severity of the specific problem or request. Licensee and Licensor shall each provide a designated point of contact (i.e., a single person or small team of people) for all support and service inquires related to Licensee’s use of the Website, Service and/or Software and Licensor shall have no obligation to respond to support or service inquiries other than as submitted by such designated contact(s).
Support and Service. Radar will provide you with technical support as set forth on an applicable Order Form and in the Radar Service Level Agreement (“SLA”), available at xxxxx://xxxxx.xxx/terms/enterprise.