Minimum Service Requirements. Employees in the Deputy Unit meeting the following minimum service requirements may apply to be evaluated for vacancies in the following classifications:
Minimum Service Requirements. The Contractor must comply with the following Minimum Service Requirements (MSRs):
Minimum Service Requirements. AGA represents and covenants that it shall comply with, at minimum, the minimum service standards required by INO-T, as amended from time to time by INO-T providing [**] days written notice to AGA.
Minimum Service Requirements. Customer acknowledges that service requires that Customer’s machine be kept in minimally required operating conditions. Minimally required operating conditions include, but are not limited to, an Internet connection with sufficient quality of service. Failure to provide minimally required operating conditions is not a failure of a machine and precludes service by Lamassu.
Minimum Service Requirements. The ongoing level of service is the minimum service level required for all program participants after completion of the orientation phase. The minimum ICA service requirements, during the ongoing service level, include: Monthly phone conversation with the participant, either telephonic or live video contact. A minimum of one in-person visit quarterly. Annually, a minimum of one in-person visit must take place in the participant’s home. Respond to all inquiries and requests made by the participant in a timely manner, regardless of the participant’s chosen level of IRIS consultant involvement. Completion of the annual plan review per IRIS Policy and Work Instructions. Completion of individual support and service plan updates when applicable. Ensuring that all services on the plan are being implemented to meet the participant’s long-term care needs. Annual Participant Education Manual Review Review of all chapters and content in the IRIS Participant Education Manual (P-01704) and requisite completion of IRIS Participant Education Manual – Acknowledgement (F-01947). Completion of the Budget Amendment Education Participant Education form (F-01205B), if applicable. Completion of the One-Time Expense Participant Education form (F-01205C), if applicable. Completion of the annual functional screen redetermination.
Minimum Service Requirements. The supplier shall be required to design, build, finance, operate and maintain all systems necessary to provide heat (and in some instances hot water) at all times to the end users, with clearly defined and acceptable standards to be agreed as part of the Competitive Dialogue process and described in the form of Output Specification Tables. Separate arrangements may be developed with other senior users - HM Prison Leicester and the University of Leicester - via the Competitive Dialogue process. Whilst no particular technology or fuel is specified, the final agreement will contain Output Specification Tables (see sample layout in Appendix 6) that require the supplier to provide heat (and hot water) for the Scheme as follows: • In particular, heat and hot water will be delivered every day. In the event of heat and/or hot water supply being interrupted, service should be restored within timescales agreed and in a priority order as identified by the end users as part of the Competitive Dialogue process, with the end users imposing revenue deductions / penalties relative to failure to meet the Output Specification and agreed Service Level Criteria. • Within certain temperature ranges as identified in Appendix 5. • Compliant with requirements contained in, or arising of, all relevant environmental legislation, including the Clean Air Act 1993; the Local Air Quality Management Regime as set out in Part IV of the Environment Act 1995 and Guidance issued thereunder; and Part III of the Environment Act 1990 (statutory nuisance), with proposals to be assessed for Air Pollution and Noise implications by the City Council Environmental Services Division. • To achieve agreed reductions in CO2 emissions and to ensure that the scheme is energy efficient and progressively reduces carbon emissions in line with targets to be specified in the Output Specification Tables. Minimum requirements will be based on savings identified in the feasibility study (Appendix 2 – page 41) of 7,300 tonnes per annum by 2015 and 13,100 tonnes by 2019, with ongoing savings thereafter. As contributing to the City of Leicester’s climate change objectives of a 50% reduction in CO2 by 2025 is a priority for the Council and the Project, evaluation criteria at bid stage will be weighted to take account of this priority. • Back-up plant and alternative fuel types should be available to provide security of supply. Service availability should be as near to 100% as possible with an acceptable level of pla...
Minimum Service Requirements. 1. Contractor shall be required to provide each PA a point-of-contact to handle questions and resolve problems that arise, this includes staffing of dedicated Customer Service Representative (CSR) and dedicated Account Manager.
2. The CSR must be available 24 hours/7 days week, including weekends and holidays. The CSR must have online access to information to provide immediate response to inquiries concerning the status of cards, delivery information of new or replacement cards, billing/statement questions or issues, contract compliance requirements, and general information. The CSR must be available by phone, fax, or email. Service response time shall be no more than thirty (30) minutes.
3. The Account Manager staffing must be accessible by toll-free telephone numbers, located in Texas offices is preferable, to resolve all issues pertinent to the contract and must be extremely knowledgeable of all aspects of the City’s P-Card Program.
4. Contractor must maintain a 24 hours/7 days week toll-free cardholder service line.
5. The issued cards shall have world-wide public acceptance.
6. Contractor shall provide a web-based charge card management tool that provides a user-friendly and flexible program.
7. Contractor shall not sell or distribute a list of City cardholders, their addresses or any other information to any person, firm, or other entity for any purpose.
Minimum Service Requirements. 1. Contractor shall be required to provide each PA a point-of-contact to handle questions and resolve problems that arise. This includes staffing of dedicated Customer Service Representative (CSR) and dedicated Account Manager. .
2. The CSR must be available 24 hours/7 days week, including weekends and holidays. The CSR must have online access to information to provide immediate response to inquiries concerning the status of cards, delivery information of new or replacement cards, billing/statement questions or issues, contract compliance requirements, and general information. The CSR must be available by phone, fax, or email. Service response time shall be no more than thirty (30) minutes.
3. The Account Manager staffing must be accessible by toll-free telephone numbers, located in Texas offices is preferable, to resolve all issues pertinent to the contract and must be extremely knowledgeable of all aspects of the City of Houston’s P- Card Program.
4. Contractor must maintain a 24 hours/7 days week toll-free cardholder service line.
5. The issued cards shall have world-wide public acceptance.
6. Contractor shall provide a web-based charge card management tool that provides a user-friendly and flexible program.
7. Contractor shall not sell or distribute a list of City of Houston cardholders, their addresses or any other information to any person, firm, or other entity for any purpose.
Minimum Service Requirements. 1. Provide and deliver items mutually agreed upon between the Contractor and County. Service must be efficient and done in an effective manner to insure the security of the Jail is maintained.
2. Prices, changes and substitutions to these items must be by mutual agreement.
3. Computers, computer software, printer, scanners, web internet programs to be provided, installed and functional within one (1) month of contract execution.
4. Insure all financial transactions are seamless, transparent, and auditable.
5. Provide County with access to run reports to monitor ordering/usage, financial transactions, backorders, returns, and trends.
Minimum Service Requirements. All duty matters except where special circumstances arise, such as where the Law Practice or Associate is 20 Legal Aid NSW Alternate Private Practitioner Pilot – Service Agreement conflicted from acting for a client or the Associate attending the Court is unavailable, and the Law Practice must engage an agent as soon as possible for back up arrangements as per Item 6, clause 1(c). All defended hearings arising from the duty work, with a minimum requirement of taking on [x] new matters per month and a maximum of [x] new matters per month. The Law Practice can re-assign a defended hearing matter in accordance with Clause 4 where there is a conflict of interest issue or where the maximum number of matters will be exceeded.
