SERVICE LEVELS AND SYSTEM PERFORMANCE Sample Clauses

SERVICE LEVELS AND SYSTEM PERFORMANCE. Central site hardware and software shall be maintained by TSG, twenty-four hours per day, seven days per week, subject to SPIRIT downtime referred to as "SCHEDULED DOWNTIME" and "ADDITIONAL SCHEDULED DOWNTIME", each as defined below. - TSG may from time to time schedule the Scheduled Downtime for system maintenance and software modifications, between the hours of 000 and 0500 CT on Sundays. TSG shall give Customer not less than forty-eight hours notification of the Scheduled Downtime and expected duration. In addition, TSG may schedule additional Scheduled Downtime for operational necessity ("ADDITIONAL SCHEDULED DOWNTIME"). Such Additional Scheduled Downtime may be scheduled by TSG for up to two (2) hours per month during the Term, on any day of the week, between 0000 and 0200 CT. TSG shall give Customer not less than forty-eight hours notification of the Additional Scheduled Downtime and expected duration. Such Additional Scheduled Downtime taken each month shall be deducted from the Scheduled Downtime allowed on the following Sunday. - The MASL for SPIRIT application availability, not including any Scheduled Downtime or Additional Scheduled Downtime, shall be a monthly average of [TEXT OMITTED - CONFIDENTIAL TREATMENT REQUESTED]%. The measurement of this MASL shall begin on the MASL Date. - If, within five (5) working days from the end of any calendar month in which TSG is unable to meet the MASL of [TEXT OMITTED - CONFIDENTIAL TREATMENT REQUESTED]%, TSG is not able to restore the MASL of [TEXT OMITTED - CONFIDENTIAL TREATMENT REQUESTED]% during any twenty-four (24) hour period between 0001 CT of one day and 2400 CT of the same day, Customer may set off [TEXT OMITTED - CONFIDENTIAL TREATMENT REQUESTED] percent ([TEXT OMITTED - CONFIDENTIAL TREATMENT REQUESTED]%) of the Monthly Base Charge invoiced by TSG for such month, as well as [TEXT OMITTED - CONFIDENTIAL TREATMENT REQUESTED] percent ([TEXT OMITTED - CONFIDENTIAL TREATMENT REQUESTED]%) of Customer's share of recurring circuit charges for such month. - In no event shall the aggregate monthly amount set-off by Customer for any one month exceed [TEXT OMITTED - CONFIDENTIAL TREATMENT REQUESTED] percent ([TEXT OMITTED - CONFIDENTIAL TREATMENT REQUESTED]%) of the total monthly fees billed by TSG for such month. The average application performance response time MASLs from SPIRIT to either the Customer router or the router of any location of any New or Existing Hotel which has a direct connection to the TSG...
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Related to SERVICE LEVELS AND SYSTEM PERFORMANCE

  • Service Levels All service level requirements will be set forth in Exhibit A (“XXXX.xxx Referral Service Level Requirements”). Recipient Xxxxxx agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the XXXX.xxx Referral Service Level Requirements in effect at the time XXXX.xxx identifies the Referral to Recipient Broker/Agent.

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Software Performance HP warrants that its branded software products will conform materially to their specifications and be free of malware at the time of delivery. HP warranties for software products will begin on the date of delivery and unless otherwise specified in Supporting Material, will last for ninety (90) days. HP does not warrant that the operation of software products will be uninterrupted or error-free or that software products will operate in hardware and software combinations other than as authorized by HP in Supporting Material.

  • Registry Performance Specifications Registry Performance Specifications for operation of the TLD will be as set forth in Specification 10 attached hereto (“Specification 10”). Registry Operator shall comply with such Performance Specifications and, for a period of at least one (1) year, shall keep technical and operational records sufficient to evidence compliance with such specifications for each calendar year during the Term.

  • Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:

  • Services Performance All services are performed using generally recognized commercial practices and standards. Customer agrees to provide prompt notice of any such service concerns and HP will re-perform any service that fails to meet this standard.

  • Service Level Standards In addition to all other requirements in this Agreement, and in accordance with the Best Claims Practices & Estimating Guidelines, Vendor shall use reasonable and good faith efforts to meet the Service Level Standards set forth below.

  • Data Necessary to Perform Services The Trust or its agent shall furnish to USBFS the data necessary to perform the services described herein at such times and in such form as mutually agreed upon.

  • Service Level Agreements If a Service or a Plan includes a Service Level Agreement (SLA): (a) we are liable for any remedy or rebate specified by the SLA; and (b) subject to clauses 40 to 42, and to the express terms of the SLA, our liability for breach of the SLA is limited to such remedy or rebate.

  • Work Performance Xxxxxx agrees that all Services performed hereunder shall be performed on a best effort basis by employees, students, faculty, graduate assistants and staff having an appropriate experience and skill level and in compliance with the statement of work.

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