Application Performance a. The System Integrator is expected to submit a quarterly report on the availability of ITPO Enterprise Solution (NES). The below tables give details on the Service Levels the System Integrator should maintain.
Application Performance. The Colorado Campaign Finance application software needs to function at a performance level that allows users (admin and public) to complete their tasks in a reasonable amount of time and with as little waiting on the application to respond as possible. Areas where metrics are applicable and a service level shall be met include:
Application Performance. If the application fails to perform at the specified response levels defined in Section 3.3 on a consistent basis, which adversely impacts user productivity, then Quest and CDOS will work together to define an adequate solution to the problem. If the solution requires migration of the Colorado campaign finance application to another hosting environment, Quest will agree to assist in the transition without charging for Quest staff services. These services will be similar to those listed in Section 2.15. The new environment may be hosted by Quest, another hosting provider, or CDOS.
Application Performance a. The Contractor will provide monitoring and management of performance of the software application to optimize and monitor the performance of user experience.
Application Performance. “Application Performance” is defined as the time it takes from the instant an end user submits a transaction at his or her workstation to the instant the result is shown back to the end user at the end user’s
Application Performance. 10.1 The parties shall reasonably cooperate to change the SLA with respect to each Module [CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION], THIS HIPAA BUSINESS ASSOCIATE CONTRACT ADDENDUM (the “Addendum”) supplements and is made a part of the Services Agreement (the “Agreement”) by and between WALGREEN CO., on behalf of itself and/or its subsidiaries (“Covered Entity”), and Greenway Medical Technologies, inc.,, a Business Associate (“BA”), and is effective as of February 25, 2011 (the “Addendum Effective Date”). Covered Entity and BA have entered into this Addendum whereby BA provides certain software and related professional services to Covered Entity; Covered Entity wishes to disclose certain information to BA pursuant to the terms of this Addendum, some of which may constitute Protected Health Information, as defined below (“PHI”), and the Parties wish to establish satisfactory assurances that BA will appropriately safeguard this PHI; Covered Entity and BA intend to protect the privacy and provide for the security of PHI disclosed to BA pursuant to this Addendum in compliance with the Health Insurance Portability and Accountability Act of 1996, Public Law 104-191 (“HIPAA”), and regulations promulgated thereunder by the U.S. Department of Health and Human Services (collectively referred to as “HIPAA Regulations”) including the Standards for Privacy of Individually Identifiable Health Information at 45 C.F.R. Part 160 and Part 164 of the Code of Federal Regulations (“C.F.R.”), Subparts A & E (“Privacy Rule”), the Security Standards for the Protection of Electronic Protected Health Information at 45 C.F.R. Part 160 and Part 164, Subparts A and C (“Security Rule”), the requirements of the Health Information Technology for Economic and Clinical Health Act, as incorporated in the American Recovery and Reinvestment Act of 2009 and the implementing regulations, as issued and amended by the Secretary (“HITECH”), that are applicable to business associates, and other applicable laws; and The purpose of this Addendum is to satisfy certain standards and requirements of HIPAA and the HIPAA Regulations, including, but not limited to, 45 C.F.R. § 164.504(e) and § 164.314(a), as the same may be amended from time to time. For good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the Parties, intending to be legally bound, hereby agree as follows:
Application Performance. 5.14.1 For guidance purposes only, a typical customer will access the Spend Data Analysis application via a personal computer running a minimum of Microsoft Windows 2000 operating system and Microsoft Internet Explorer v6 web browser. The solution offered by the Service Provider shall operate on such a platform with timely response times.
