Service Management Processes Sample Clauses

Service Management Processes. 5.1. Performance measurement and reporting EHRS will be responsible for measuring service performance, as well as for reporting on compliance within the agreed SLE’s or performance targets. At a minimum, EHRS will develop and publish quarterly and annual performance reports as described below:
Sample 1
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Service Management Processes. Are processes and procedures used by the Supplier to deliver the Services, as set out in Attachment 6-B (Service Integration and Procedures Manual)
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Service Management Processes. 5.1. Performance measurement and reporting Enterprise Technology Services will be responsible for measuring service performance, as well as for reporting on compliance within the agreed SLE’s or performance targets. At a minimum, Enterprise Technology Services will develop and publish quarterly and annual performance reports as described below:
Sample 1
Service Management Processes. The following Service Management Processes will be used by VMU and IBM for managing the Services:
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Service Management Processes. 9 5.1. Performance measurement and reporting 9 5.2. SLA review and amendment 10 5.3. Incident management 11 5.4. Complaint resolution and remediation 12
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Service Management Processes. 5.1. Performance measurement and reporting DAS Shared Financial Services will be responsible for measuring service performance, as well as reporting on compliance with the agreed SLE’s/performance targets. At a minimum, DAS Shared Financial Services will develop and publish quarterly SLA performance reports tracking actual performance versus agreed service levels/performance targets for each measure identified in the SLA document. These reports will be posted on DAS Shared Financial Services’ website for all customers to review, and will be presented to the EGS CUB, providing CUB members with an opportunity to monitor and discuss DAS Shared Financial Services performance. At a minimum, SLA quarterly performance reports will include the following information:
Sample 1

Related to Service Management Processes

  • Service Managers All communications related to the delivery of the Services shall be coordinated through the respective Service Managers of GGP and Spinco. The initial Service Managers of GGP and Spinco shall be as set forth on the attachment hereto. SCHEDULE A-3 DEVELOPMENT

  • Collaboration Management Promptly after the Effective Date, each Party will appoint a person who will oversee day-to-day contact between the Parties for all matters related to the management of the Collaboration Activities in between meetings of the JSC and will have such other responsibilities as the Parties may agree in writing after the Effective Date. One person will be designated by Merck (the “Merck Program Director”) and one person will be designated by Moderna (the “Moderna Program Director,”) together will be the “Program Directors”. Each Party may replace its Program Director at any time by notice in writing to the other Party. Any Program Director may designate a substitute to temporarily perform the functions of that Program Director by written notice to the other Party. The initial Program Directors will be: For Moderna: [***] For Merck: [***]

  • Program Management 1.1.01 Implement and operate an Immunization Program as a Responsible Entity

  • Virus Management Transfer Agent shall maintain a malware protection program designed to deter malware infections, detect the presence of malware within the Transfer Agent environment.

  • Bank Provides Diverse Financial Services and May Generate Profits as a Result Customer acknowledges that Bank or its Affiliates may have a material interest in transactions entered into by Customer with respect to the Account or that circumstances are such that Bank may have a potential conflict of duty or interest. For example, Bank or its Affiliates may act as a market maker in the Financial Assets to which Instructions relate, provide brokerage services to other customers, act as financial adviser to the issuer of such Financial Assets, act in the same transaction as agent for more than one customer, have a material interest in the issue of the Financial Assets, or earn profits from any of these activities. Customer acknowledges that Bank or its Affiliates may be in possession of information tending to show that the Instructions received may not be in the best interests of Customer. Bank is not under any duty to disclose any such information.

  • Development Services During the term of this Agreement, the Provider agrees to provide to or on behalf of the Port the professional services and related items described in Exhibit A (collectively, the “Development Services”) in accordance with the terms and conditions of this Agreement. The Provider specifically agrees to include at least one Port representative in any economic development negotiations or discussions in which the Provider is involved concerning (i) a port-related business prospect or (ii) a business transaction which will ultimately require Port involvement, financial or otherwise.

  • Alliance Managers In addition to the foregoing governance provisions, each of the Parties shall appoint a single individual to serve as that Party’s alliance manager (“Alliance Manager”). The role of each Alliance Manager will be to participate and otherwise facilitate the relationship between the Parties as established by this Agreement. A Party may replace its Alliance Manager from time to time upon written notice to the other Party.

  • REGULATORY ADMINISTRATION SERVICES BNY Mellon shall provide the following regulatory administration services for each Fund and Series:  Assist the Fund in responding to SEC examination requests by providing requested documents in the possession of BNY Mellon that are on the SEC examination request list and by making employees responsible for providing services available to regulatory authorities having jurisdiction over the performance of such services as may be required or reasonably requested by such regulatory authorities;  Assist with and/or coordinate such other filings, notices and regulatory matters and other due diligence requests or requests for proposal on such terms and conditions as BNY Mellon and the applicable Fund on behalf of itself and its Series may mutually agree upon in writing from time to time; and

  • Alliance Manager Each Party shall appoint a person(s) who shall oversee contact between the Parties for all matters between meetings of each Joint Committee and shall have such other responsibilities as the Parties may agree in writing after the Effective Date (each, an “Alliance Manager”). Each Party may replace its Alliance Manager at any time by notice in writing to the other Party.

  • Program Managers See Section 14.1.

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