SERVICES PROVIDED OVER AN NBN FIBRE NETWORK. 6.1 You acknowledge and agree that if your premises is serviced by means of the NBN Fibre Network:
SERVICES PROVIDED OVER AN NBN FIBRE NETWORK. You acknowledge and agree that if your premises is serviced by means of the NBN Fibre Network: the NBN Voice and NBN Broadband Services may be unavailable if there is a failure of the power supply; if you do not have a back-up battery PSU, the back-up battery PSU is not installed, or is installed but flat or faulty, you and each other person at the premises will not be able to receive or make any telephone calls (including calls to 000 emergency services) over the fixed line voice service for the duration of the power failure; if a back-up battery PSU is supplied, it is your responsibility to check that the back-up battery PSU is operational and to report actual or suspected faults to us; and the installation and operation of a Monitoring Service may cause temporary disruptions to the NBN Services. FAULT REPORTING AND MAINTENANCE If we have a Service Level Agreement with you then the nominated Service Level applies and details of such Service Levels are available at our website or available from us on request. You should notify any faults regarding your NBN Services to our Service Desk, the contact number for which is located on our website. Before reporting a fault to us, you should ensure that the fault is not due to hardware, software or networks that are not being managed by us. We reserve the right to charge you our standard on-site visit fee if no fault is found. We are: responsible for correcting faults in the Services and you must provide all necessary assistance to enable us to locate and repair any fault which is our responsibility; not responsible for any fault which is on your side of the network termination point; and not responsible for any fault which is within the network of a Supplier in which case we will notify that Supplier of the fault and request that the fault be corrected promptly. If we request, you must provide us or our Suppliers with reasonable access to your premises during the hours of 9am - 5pm, Monday to Friday (excluding public holidays) or if Service Levels apply to your NBN Service, at the times specified in the Service Level Agreement. We reserve the right to impose a charge if we or our Supplier are unable to obtain access to your premises at the agreed appointment time. You acknowledge and agree that NBN Co and the Supplier do not have a contractual relationship with you in respect of the supply of NBN Services; and not to contact NBN Co or a relevant Supplier in connection with technical support or any other issues in...
SERVICES PROVIDED OVER AN NBN FIBRE NETWORK. 6.1 You acknowledge and agree that if your premises is serviced by means of the NBN Fibre Network: the NBN Voice and NBN Broadband Services may be unavailable if there is a failure of the power supply; if you do not have a back-up battery PSU, the back-up battery PSU is not installed, or is installed but flat or faulty, you and each other person at the premises will not be able to receive or make any telephone calls (including calls to 000 emergency services) over the fixed line voice service for the duration of the power failure; if a back-up battery PSU is supplied, it is your responsibility to check that the back-up battery PSU is operational and to report actual or suspected faults to us; and the installation and operation of a Monitoring Service may cause temporary disruptions to the NBN Services. FAULT REPORTING AND MAINTENANCE
