FAULT REPORTING AND MAINTENANCE Sample Clauses

The 'Fault Reporting and Maintenance' clause establishes the procedures and responsibilities for identifying, reporting, and addressing faults or defects in goods, services, or equipment covered by the agreement. Typically, it outlines how parties should notify each other of any issues, the required timeframe for reporting faults, and the process for arranging repairs or maintenance. This clause ensures that problems are promptly communicated and resolved, minimizing downtime and maintaining the quality and reliability of the contracted deliverables.
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FAULT REPORTING AND MAINTENANCE. 6.1 If we have a Service Level Agreement with you then the nominated Service Level applies, and details of such Service Levels are available at our website or available from us on request. You should notify any faults regarding your Data & Internet Services to our help desk, the contact number for which is located on our website. 6.2 Before reporting a fault to us, you should ensure that the fault is not due to hardware, software or networks that are not being managed by us. We reserve the right to charge you our standard on-site visit fee if no fault is found.
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FAULT REPORTING AND MAINTENANCE. 6.1 If we have a Service Level Agreement with you then the nominated Service Level applies and details of such Service Levels are available at our website or available from us on request. You should notify any faults regarding your Data & Internet Services to our help desk, the contact number for which is located on our website. 6.2 Before reporting a fault to us, you should ensure that the fault is not due to hardware, software or networks that are not being managed by us. We reserve the right to charge you our standard on-site visit fee if no fault is found. 6.3 We are: (a) responsible for correcting faults in the Services and you must provide all necessary assistance to enable us to locate and repair any fault which is our responsibility; (b) not responsible for any fault which is on your side of the network termination point; and (c) not responsible for any fault which is within the network of a Supplier in which case we will notify that Supplier of the fault and request that the fault be corrected promptly. 6.4 If we request, you must provide us or our Suppliers with reasonable access to your premises during the hours of 9am - 5pm, Monday to Friday (excluding public holidays) or if Service Levels apply to your Data & Internet Service, at the times specified in the Service Level Agreement. We reserve the right to impose a charge if we or our Supplier are unable to obtain access to your premises at the agreed appointment time.
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FAULT REPORTING AND MAINTENANCE. 41.1 If we have a Service Level agreement with you then the Service Level nominated in your Application applies and details of such Service Levels are available at our website or available from us on request. You should notify any faults regarding your Data and Internet Services to our help desk, the contact number for which is located on your invoice and on our website. 41.2 Before reporting a fault to us, you should ensure that the fault is not due to hardware, software or networks that are not being managed by us. We reserve the right to charge you our standard on-site visit fee if no fault isfound. 41.3 We are: 41.3.1 responsible for correcting faults in the Services and you must provide all necessary assistance to enable us to locate and repair any fault which is our responsibility; 41.3.2 not responsible for any fault which is on your side of the network termination point; and 41.3.3 not responsible for any fault which is within the network of a Supplierand we will notify that Supplier of the fault and request that the fault be corrected promptly. 41.4 If we request, you must provide us or our Suppliers with reasonable access to your premises during the hours of 9am - 5pm, Monday to Friday (excluding public holidays) or if Service Levels apply to your Data and Internet Service, at the times specified in the Service Level Agreement. 41.5 We reserve the right to charge you in accordance with the relevant Schedule attached to your Application, if we or our Supplier are unable to obtain access to your premises at the agreed appointment time. Regional services may attract an additional charge which is also specified in the relevant Schedule attached to your Application. A charge may be due where line fault requires an on-site visit to rectify. 41.6 You are responsible for the supply and maintenance of any additionalhardware required to make the Data and Internet Services operational as a result of incompatible services being used.
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FAULT REPORTING AND MAINTENANCE. (a) It is the Customer’s responsibility to immediately report faulty operation of the Equipment or failure of Service(s) to TSTT by calling TSTT’s Customer Care at 824-TSTT or such other help line number as specified by TSTT from time to time. (b) TSTT shall use reasonable endeavours to correct a fault reported by Customer(s) either repairing or replacing all or part of the Equipment and/or restoring Service whichever is applicable in TSTT’s estimation and at TSTT’s discretion. (c) Maintenance of Equipment and Service(s) are carried out during Normal Working Hours, except where TSTT elects to conduct maintenance services outside of Normal Working Hours. (d) TSTT may at its discretion provide maintenance services outside Normal Working Hours but is under no obligation to do so. (e) If following inspection of Equipment or investigation of Service TSTT determines that the Equipment is not faulty or that the Service has not failed or that the fault or failure is due to misuse or damage by Customer, the customer shall pay (in addition to the cost of repair or replacement of the Equipment) TSTT’s additional visit charges at the applicable rates.
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FAULT REPORTING AND MAINTENANCE. 49.1 You should notify any faults regarding your Data & Internet Services to our help desk, the contact number for which is located on our invoices and on our website. 49.2 Before reporting a fault to us, you should ensure that the fault is not due to hardware, software or networks that are not being managed by us. We reserve the right to charge you our standard on- site visit fee and for any costs we incur in investigating faults if no fault in our Services or Equipment is found.
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FAULT REPORTING AND MAINTENANCE. 46.1 If we have a Service Level agreement with you then the Service Level nominated in your Application applies and details of such Service Levels are available at our website or available from us on request. You should notify any faults regarding your Data & Internet Services to our help desk, the contact number for which is located on your invoice and on our website 46.2 Before reporting a fault to us, you should ensure that the fault is not due to hardware, software or networks that are not being managed by us. We reserve the right to charge you our standard on-site visit fee if no fault is found.
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FAULT REPORTING AND MAINTENANCE. 12.1 The Client shall, without delay, report all faults relating to the Service to ▇▇▇▇▇▇▇@▇▇▇▇▇.▇▇.▇▇ or the standard support telephone numbers provided with the Service Proposal. The Company shall notify the Client when any faults are resolved, and the Service is operating correctly. 12.2 As with any Service from time to time, maintenance will be required. The Company shall endeavour to keep disruption of the Service to a minimum. 12.3 In the event of scheduled maintenance where the Company are aware that the maintenance work will affect the Service, the company shall inform the client providing at least 7 days notice. 12.4 In the event of unscheduled or emergency maintenance the Company shall endeavour to contact the Client, but due to the nature of this work this may not always be possible. In these events the Company shall make adequate provisions to provide up to date information about the maintenance work to the Client by means of the emergency contact numbers provided with the Service Proposal. Schedule 1: Cloud Services Conditions
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Related to FAULT REPORTING AND MAINTENANCE

  • Ordering and Maintenance CBB shall use Verizon’s electronic Operations Support System access platforms to submit Orders and requests for maintenance and repair of Services, and to engage in other pre-ordering, ordering, provisioning, maintenance and repair transactions. If Verizon has not yet deployed an electronic capability for CBB to perform a pre-ordering, ordering, provisioning, maintenance or repair, transaction offered by Verizon, CBB shall use such other processes as Verizon has made available for performing such transaction (including, but not limited, to submission of Orders by telephonic facsimile transmission and placing trouble reports by voice telephone transmission).

  • Listing and Maintenance Requirements The Common Stock is registered pursuant to Section 12(b) or 12(g) of the Exchange Act, and the Company has taken no action designed to, or which to its knowledge is likely to have the effect of, terminating the registration of the Common Stock under the Exchange Act nor has the Company received any notification that the Commission is contemplating terminating such registration. The Company has not, in the 12 months preceding the date hereof, received notice from any Trading Market on which the Common Stock is or has been listed or quoted to the effect that the Company is not in compliance with the listing or maintenance requirements of such Trading Market. The Company is, and has no reason to believe that it will not in the foreseeable future continue to be, in compliance with all such listing and maintenance requirements.

  • Operating and Maintenance Costs The Participating Generator shall be responsible for all its costs incurred in connection with operating and maintaining the Generating Units identified in Schedule 1 for the purpose of meeting its obligations under this Agreement.

  • Operation and Maintenance Manuals Receipts for transmittal of Operation and Maintenance Manuals, Brochures and Data to the Design Professional (or Commissioning Agent) as required by Section 6.1.1.5.

  • Servicing and Maintenance Standards On behalf of the Issuer, the Servicer shall (a) manage, service, administer and make collections in respect of the Cost Recovery Property with reasonable care and in material compliance with applicable Requirements of Law, including all applicable Commission Regulations, using the same degree of care and diligence that the Servicer exercises with respect to similar assets for its own account and, if applicable, for others; (b) follow customary standards, policies and procedures in performing its duties as Servicer that are customary in the electric transmission and distribution industry in the Commonwealth of Kentucky; (c) use all reasonable efforts, consistent with its customary servicing procedures, to enforce, and maintain rights in respect of, the Cost Recovery Property and to impose, bill, charge, collect, receive, and adjust the Charges; (d) comply with all Requirements of Law, including all applicable Commission Regulations and guidelines, applicable to and binding on it relating to the Cost Recovery Property; (e) file and maintain the effectiveness of UCC financing statements with respect to the Cost Recovery Property; (f) take such other action on behalf of the Issuer to ensure that the Lien of the Indenture Trustee on the Collateral remains perfected and of first priority (including, if necessary, making any filings that are required by the UCC if the Servicer or the Issuer changes its name or its jurisdiction of organization); and (g) within thirty (30) days after each five-year anniversary of the Closing Date, provide the Indenture Trustee with confirmation that all filings required under the UCC and the Act to maintain the Liens of the Indenture Trustee in the Cost Recovery Property remain in effect. The Servicer shall follow such customary and usual practices and procedures as it shall deem necessary or advisable in its servicing of all or any portion of the Cost Recovery Property, which, in the Servicer’s judgment, may include the taking of legal action, at the Issuer’s expense but subject to the priority of payments set forth in Section 8.02(e) of the Indenture.