FAULT REPORTING AND MAINTENANCE Sample Clauses

FAULT REPORTING AND MAINTENANCE. 6.1 If we have a Service Level Agreement with you then the nominated Service Level applies and details of such Service Levels are available at our website or available from us on request. You should notify any faults regarding your Data & Internet Services to our help desk, the contact number for which is located on our website. 6.2 Before reporting a fault to us, you should ensure that the fault is not due to hardware, software or networks that are not being managed by us. We reserve the right to charge you our standard on-site visit fee if no fault is found. 6.3 We are: (a) responsible for correcting faults in the Services and you must provide all necessary assistance to enable us to locate and repair any fault which is our responsibility; (b) not responsible for any fault which is on your side of the network termination point; and (c) not responsible for any fault which is within the network of a Supplier in which case we will notify that Supplier of the fault and request that the fault be corrected promptly. 6.4 If we request, you must provide us or our Suppliers with reasonable access to your premises during the hours of 9am - 5pm, Monday to Friday (excluding public holidays) or if Service Levels apply to your Data & Internet Service, at the times specified in the Service Level Agreement. We reserve the right to impose a charge if we or our Supplier are unable to obtain access to your premises at the agreed appointment time.
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FAULT REPORTING AND MAINTENANCE. 6.1 If we have a Service Level Agreement with you then the nominated Service Level applies, and details of such Service Levels are available at our website or available from us on request. You should notify any faults regarding your Data & Internet Services to our help desk, the contact number for which is located on our website. 6.2 Before reporting a fault to us, you should ensure that the fault is not due to hardware, software or networks that are not being managed by us. We reserve the right to charge you our standard on-site visit fee if no fault is found.
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FAULT REPORTING AND MAINTENANCE. (a) It is the Customer’s responsibility to immediately report faulty operation of the Equipment or failure of Service(s) to TSTT by calling TSTT’s Customer Care at 824-TSTT or such other help line number as specified by TSTT from time to time. (b) TSTT shall use reasonable endeavours to correct a fault reported by Customer(s) either repairing or replacing all or part of the Equipment and/or restoring Service whichever is applicable in TSTT’s estimation and at TSTT’s discretion. (c) Maintenance of Equipment and Service(s) are carried out during Normal Working Hours, except where TSTT elects to conduct maintenance services outside of Normal Working Hours. (d) TSTT may at its discretion provide maintenance services outside Normal Working Hours but is under no obligation to do so. (e) If following inspection of Equipment or investigation of Service TSTT determines that the Equipment is not faulty or that the Service has not failed or that the fault or failure is due to misuse or damage by Customer, the customer shall pay (in addition to the cost of repair or replacement of the Equipment) TSTT’s additional visit charges at the applicable rates.
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FAULT REPORTING AND MAINTENANCE. 41.1 If we have a Service Level agreement with you then the Service Level nominated in your Application applies and details of such Service Levels are available at our website or available from us on request. You should notify any faults regarding your Data & Internet Services to our help desk, the contact number for which is located on your invoice and on our website. 41.2 Before reporting a fault to us, you should ensure that the fault is not due to hardware, software or networks that are not being managed by us. We reserve the right to charge you our standard on‐site visit fee if no fault is found. 41.3 We are: 41.3.1 responsible for correcting faults in the Services and you must provide all necessary assistance to enable us to locate and repair any fault which is our responsibility; 41.3.2 not responsible for any fault which is on your side of the network termination point; and 41.3.3 not responsible for any fault which is within the network of a Supplier and we will notify that Supplier of the fault and request that the fault be corrected promptly. 41.4 If we request, you must provide us or our Suppliers with reasonable access to your premises during the hours of 9am ‐ 5pm, Monday to Friday (excluding public holidays) or if Service Levels apply to your Data & Internet Service, at the times specified in the Service Level Agreement. 41.5 We reserve the right to charge you in accordance with the relevant Schedule attached to your Application, if we or our Supplier are unable to obtain access to your premises at the agreed appointment time. Regional services may attract an additional charge which is also specified in the relevant Schedule attached to your Application. A charge may be due where line fault requires an on‐site visit to rectify. 41.6 You are responsible for the supply and maintenance of any additional hardware required to make the Data & Internet Services operational as a result of incompatible services being used.
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FAULT REPORTING AND MAINTENANCE. 49.1 You should notify any faults regarding your Data & Internet Services to our help desk, the contact number for which is located on our invoices and on our website. 49.2 Before reporting a fault to us, you should ensure that the fault is not due to hardware, software or networks that are not being managed by us. We reserve the right to charge you our standard on- site visit fee and for any costs we incur in investigating faults if no fault in our Services or Equipment is found.
Sample 1
FAULT REPORTING AND MAINTENANCE. 12.1 The Client shall, without delay, report all faults relating to the Service to xxxxxxx@xxxxx.xx.xx or the standard support telephone numbers provided with the Service Proposal. The Company shall notify the Client when any faults are resolved, and the Service is operating correctly. 12.2 As with any Service from time to time, maintenance will be required. The Company shall endeavour to keep disruption of the Service to a minimum. 12.3 In the event of scheduled maintenance where the Company are aware that the maintenance work will affect the Service, the company shall inform the client providing at least 7 days notice. 12.4 In the event of unscheduled or emergency maintenance the Company shall endeavour to contact the Client, but due to the nature of this work this may not always be possible. In these events the Company shall make adequate provisions to provide up to date information about the maintenance work to the Client by means of the emergency contact numbers provided with the Service Proposal. Schedule 1: Cloud Services Conditions
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FAULT REPORTING AND MAINTENANCE. 46.1 If we have a Service Level agreement with you then the Service Level nominated in your Application applies and details of such Service Levels are available at our website or available from us on request. You should notify any faults regarding your Data & Internet Services to our help desk, the contact number for which is located on your invoice and on our website 46.2 Before reporting a fault to us, you should ensure that the fault is not due to hardware, software or networks that are not being managed by us. We reserve the right to charge you our standard on-site visit fee if no fault is found.
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Related to FAULT REPORTING AND MAINTENANCE

  • Support and Maintenance Where Licensee purchases support and/or maintenance services, Licensee’s initial support and/or maintenance term will begin upon delivery to Licensee of the Licensed Software and continue for one (1) year thereafter (or the length of the term if less than a year for any subscription/term license) unless otherwise specified in the applicable annual support and/or maintenance agreement, Product Order, or other written agreement executed between Licensor and Licensee. Where Licensee purchases support and/or maintenance for any Licensed Software, Licensee hereby agrees that it shall purchase such support and/or maintenance services for all of Licensee’s licensed units of such Licensed Software product. Support and/or maintenance services provided by Licensor will be subject to Licensor’s then current applicable standard annual support and/or maintenance agreement unless otherwise agreed by the parties in writing.

  • Operation and Maintenance 17.1 O&M obligations of the Concessionaire 17.1.1 During the Operation Period, the Concessionaire shall operate and maintain the Bus Terminal in accordance with this Agreement either by itself, or through the O&M Contractor and if required, modify, repair or otherwise make improvements to the Bus Terminal to comply with the provisions of this Agreement, Applicable Laws and Applicable Permits, and conform to Specifications and Standards and Good Industry Practice. The obligations of the Concessionaire hereunder shall include: (a) permitting safe, smooth and uninterrupted flow of traffic on the Bus Terminal during normal operating conditions. Buses of other state road transport corporations shall be parked inside the Bus Terminal for which no charges shall be payable to the Concessionaire and if any charges are applicable for such parking then it shall be realized by Authority only; (b) minimising incidents affecting the safety and use of the Bus Terminal by providing a rapid and effective response and maintaining liaison with emergency services of the State; (c) carrying out periodic preventive maintenance of the Bus Terminal; (d) undertaking routine maintenance including prompt repairs of ticket counters, Workshops, Authority's Office and other infrastructure as mentioned in the Operation and Maintenance Schedule; (e) undertaking major maintenance such as per the Maintenance Schedule of the major infrastructure in the Bus Terminal; (f) preventing, with the assistance of the concerned law enforcement agencies, any encroachments on the Bus Terminal; (g) protection of the environment and provision of equipment and materials therefor; (h) operation and maintenance of all communication, control and administrative systems necessary for the efficient operation of the Bus Terminal; (i) maintaining a public relations unit to interface with and attend to suggestions from the Users, passengers, government agencies, media and other agencies; (j) complying with Safety Requirements in accordance with Article 18; (k) operation and maintenance of all Project Assets diligently and efficiently and in accordance with Good Industry Practice; (l) maintaining punctuality and reliability in operating the Bus Terminal; and (m) maintaining a high standard of cleanliness and hygiene in the Bus Terminal. 17.1.2 The Concessionaire shall remove promptly from the Bus Terminal all surplus construction machinery and materials, waste materials (including hazardous materials and waste water), rubbish and other debris (including, without limitation, accident debris) and keep the Bus Terminal in a clean, tidy and orderly condition,

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