Common use of Settling of Grievances Clause in Contracts

Settling of Grievances. An xxxxxxx effort shall be made to process and settle grievances fairly and promptly in the following manner: It is agreed that an Employee has no grievance until he/she has first given his/her immediate Supervisor an opportunity to adjust his/her complaint within fourteen (14) calendar days of its occurrence or when they ought to have become aware of it. The Employee may request to meet with their Supervisor and is permitted to have a co-worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative to the meeting. The Employer will provide a written response to the complaint and if no satisfactory answer is received within seven (7) calendar days from the time it was first discussed with the Employee’s immediate Supervisor, the Employee may proceed to Step 1 of the grievance procedure. Step 1 Failing satisfactory settlement at the complaint stage the Union may present the grievance to the appropriate Supervisor within seven (7) calendar days following the decision at the complaint stage. The grievance shall be in writing on a mutually approved form and shall include the nature of the grievance, the redress sought and the section or sections of the agreement that are alleged to have been violated. The Supervisor shall deliver his/her decision in writing within seven (7) calendar days following the presentation of the grievance to him/her. Step 2 Failing satisfactory settlement at Step 1, the Union may present the grievance to the Administrator, or designate, in writing within seven (7) calendar days following receipt of the decision at Step 1. A meeting will be held within seven (7) calendar days from receipt of the grievance between the Administrator, or designate, and the Union. The decision of the Administrator, or designate, shall be delivered in writing within seven (7) calendar days of the meeting. Step 3 Failing satisfactory settlement at Step 2, either party may refer the grievance to arbitration within thirty (30) calendar days following receipt of the decision at Step 2.

Settling of Grievances. An xxxxxxx effort Should any difference arise between the persons bound by this Agreement concerning its interpretation, application, operation or alleged violation thereof, there shall be made to process and settle grievances fairly and promptly no stoppage of work on account of such a difference. The following procedure shall be followed in the following manner: It is agreed that an Employee has no grievance until he/she has first given his/her settling any matters in dispute: (a) Step 1: (i) Employees shall advise their immediate Supervisor an opportunity to adjust his/her complaint excluded supervisor or designate within fourteen (14) calendar days of its occurrence an alleged violation. (ii) The employee, along with a Union representative, shall make an xxxxxxx effort to resolve the matter promptly with the employee's immediate excluded supervisor or when they ought to have become aware of it. The Employee may request to meet with their Supervisor and is permitted to have a co-worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative to the meeting. The Employer will designate who shall provide a written response to the complaint and if no satisfactory answer is received within seven (7) calendar days from of such meeting. (b) Step 2: (i) Failing settlement under Step 1, the time it was first discussed grievance shall be submitted in writing to the division senior manager or designate within seven (7) calendar days of the Step 1 response. (ii) The division senior manager or designate concerned shall meet with the Employee’s immediate Supervisorgrievor, the Employee may proceed to Step 1 Shop Xxxxxxx and/or a representative of the grievance procedureUnion. The parties agree that reasonable effort will be taken to ensure the meeting occurs within twenty-one (21) calendar days of receipt of written notice. Step 1 Failing satisfactory settlement at the complaint stage the Union may present the grievance to the appropriate Supervisor (iii) The division senior manager or designate shall respond in writing stating reasons within seven (7) calendar days following the decision at hearing. (c) Step 3: (i) Should the complaint stage. parties be unable to settle the matter under Step 2, the aggrieved employee and the Union shall, within seven (7) calendar days of the Step 2 response, present the grievance to the City Manager or designate. (ii) The grievance City Manager or designate shall be respond in writing on a mutually approved form and shall include the nature of the grievance, the redress sought and the section or sections of the agreement that are alleged to have been violated. The Supervisor shall deliver his/her decision in writing stating reasons within seven (7) calendar days following the presentation of the grievance to him/herhearing. (d) Step 2 Failing 4: (i) If a satisfactory settlement is not reached at Step 13, the Union may present the grievance to the Administratorshall, or designate, in writing within thirty-seven (7) calendar days following receipt of the decision at Step 1. A meeting will be held within seven (7) calendar days from receipt of the grievance between the Administrator, or designate, and the Union. The decision of the Administrator, or designate, shall be delivered in writing within seven (737) calendar days of the meetingStep 3 hearing date advise whether the matter is to proceed to Arbitration as set out in Article 11. (ii) For Step 3 Failing satisfactory settlement at Step 2, either party may refer 4 of the grievance to arbitration within thirty (30) calendar days following receipt process only, the time limit is viewed by both parties as a matter of the decision at Step 2substance and not merely procedural requirements. An extension by request will not be unreasonably denied.

Settling of Grievances. An xxxxxxx effort shall be made to process and settle grievances fairly and promptly in the following manner: It is agreed that an Employee has no grievance until he/she has first given his/her immediate Supervisor an opportunity to adjust his/her complaint within fourteen (14) calendar days of its occurrence or when they ought to have become aware of it. The Employee may request to meet with their Supervisor and is permitted to have a co-worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative to the meeting. The Employer will provide a written response to the complaint and if no satisfactory answer is received within seven (7) calendar days from the time it was first discussed with the Employee’s immediate Supervisor, the Employee may proceed to Step 1 of the grievance procedure.: Step 1 Failing satisfactory settlement at the complaint stage the Union may present The aggrieved employee will submit the grievance to the appropriate Supervisor within seven (7) calendar days following employee's Xxxxxxx. If the decision at the complaint stage. The grievance shall be in writing on a mutually approved form and shall include the nature of the grievanceemployee's Xxxxxxx is absent, the redress sought and the section or sections of the agreement that are alleged to have been violated. The Supervisor shall deliver his/her decision in writing within seven (7) calendar days following the presentation of employee may submit the grievance to him/herthe Chief Xxxxxxx and/or another member of the Grievance Committee. At each step of the Grievance procedure the griever shall have the right to be present. Step 2 Failing satisfactory settlement at Step 1, If the Union may present Xxxxxxx and/or the Grievance Committee consider the grievance to be justified, they will first discuss the Administrator, or designate, in writing dispute with the employee's administrative supervisor who will render a decision within seven five (75) calendar days following receipt of the decision working days. An employee who wishes a grievance to be presented at Step 1. A meeting will be held within seven (7) calendar days from receipt 2 of the grievance between procedure must do so no later than twenty (20) working days after the Administratordate: a) on which the employee was notified orally or in writing, or designate, and the Union. The decision of the Administrator, action or designate, shall be delivered in writing within seven (7circumstances giving rise to the grievance; or b) calendar days on which the employee first became aware of the meetingaction or circumstances giving rise to the grievance. Step 3 Failing satisfactory settlement at within five (5) working days after the dispute was submitted under Step 2, either party the Union may refer submit to the Executive Director of Human Resources Associate Vice-President, Human Resources or designate a written statement of the particulars of the grievance and the redress sought. The Executive Director of Human Resources Associate Vice-President, Human Resources or designate will meet with the Union and griever to arbitration attempt to resolve the grievance. The Director of Human Resources Associate Vice-President, Human Resources or designate shall render a decision on the grievance within thirty five (305) calendar working days following after the meeting, but in any case, not later than ten (10) working days after receipt of the decision grievance at Step 23. Step 4 Failing satisfactory settlement being reached in Step 3 on matters of suspensions and dismissals, the grievance committee may submit the written grievance within ten (10) working days to the University Executive President or designate which shall within ten

Settling of Grievances. An xxxxxxx effort shall be made to process and settle grievances fairly and promptly in the following manner: It The aggrieved employee(s) shall submit the grievance to their xxxxxxx. If the employee's xxxxxxx is agreed that an Employee has no absent, they may submit the grievance until he/she has first given his/her immediate Supervisor an opportunity to adjust his/her complaint within fourteen (14) calendar days of its occurrence or when they ought to have become aware of it. The Employee may request to meet with their Supervisor and is permitted to have a co-worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative to the meetingUnion. The Employer At each step of the Grievance procedure the grievor shall have the right to be present. STEP 1 If the xxxxxxx and/or the Union consider the grievance to be justified, the parties will provide a written response to first discuss the complaint and if no satisfactory answer is received within seven (7) calendar days from the time it was first discussed dispute with the Employee’s employee's immediate Supervisor, the Employee may proceed supervisor. An employee who wishes to Step present grievance at STEP 1 of the grievance procedureprocedure must do so no later than twenty (20) working days after the date: a) on which the employee was notified orally or in writing, of the action or circumstances giving rise to the grievance; or b) on which the employee first became aware of the action or circumstances giving rise to the grievance. Step 1 Failing satisfactory settlement at the complaint stage the Union may present the grievance to the appropriate Supervisor within seven (7) calendar days following the decision at the complaint stage. The grievance shall be in writing on a mutually approved form and shall include the nature of the grievance, the redress sought and the section or sections of the agreement that are alleged to have been violated. The Supervisor shall deliver his/her decision in writing within seven (7) calendar days following the presentation of the grievance to him/her. Step STEP 2 Failing satisfactory settlement at Step within five (5) working days after the dispute was submitted under STEP 1, the Union may present will submit a written statement of the particulars of the grievance and the redress sought to next level of supervision above the grievor’s immediate supervisor. The person to whom the grievance is submitted shall render their decision within five (5) working days after receipt of such notice. STEP 3 Failing settlement being reached at STEP 2, the Union will submit the written grievance within twenty (20) working days to the Administrator, or designate, in writing College President who shall render a decision within seven ten (710) calendar working days following receipt of the decision at Step 1. A meeting will be held within seven (7) calendar days from receipt of the grievance between the Administrator, or designate, and the Union. The decision of the Administrator, or designate, shall be delivered in writing within seven (7) calendar days of the meetinggrievance. Step 3 STEP 4 Failing a satisfactory settlement at Step 2being reached in STEP 3, either party the Union may refer the grievance dispute to binding arbitration within thirty twenty (3020) calendar working days following after receipt of the decision at Step 2of the President.

Settling of Grievances. An Should any difference arise between the parties bound by this Agreement there shall be no general stoppage of work on account of such difference. Failing all efforts to resolve the issue through the process identified in Article 5.02, an xxxxxxx effort shall be made to process and settle grievances any grievance fairly and promptly in the following manner: It is agreed that an Employee has no grievance until he/she has first given his/her immediate Supervisor an opportunity to adjust his/her complaint within fourteen (14) calendar days of its occurrence or when they ought to have become aware of it. The Employee may request to meet with their Supervisor and is permitted to have a co-worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative to the meeting. The Employer will provide a written response to the complaint and if no satisfactory answer is received within seven (7) calendar days from the time it was first discussed with the Employee’s immediate Supervisor, the Employee may proceed to Step 1 of the grievance procedure.: Step 1 Failing satisfactory settlement at An employee who believes themselves to be aggrieved shall within five (5) working days bring the complaint stage the Union may present the grievance matter to the appropriate Supervisor within seven (7) calendar days following the decision at the complaint stage. The grievance shall be in writing on a mutually approved form and shall include the nature of the grievance, the redress sought and the section or sections of the agreement that are alleged to have been violated. The Supervisor shall deliver his/her decision in writing within seven (7) calendar days following the presentation of the grievance to him/her.attention of Step 2 Failing If a satisfactory settlement resolution is not achieved within five working days of the submission of the complaint at Step 1, the Union may present the employee(s) concerned and an authorized CUPE representative, shall within an additional ten (10) working days, submit a formal grievance to the AdministratorDepartment Director. The grievance shall contain a written statement of the particulars of the complaint, or designateciting clauses that are relative to it, if applicable, and the remedy sought, with a copy to Human Resource Services. The Department Director shall render a decision in writing within seven ten Step 3 If a satisfactory resolution is not achieved at Step 2, the employee(s) and an authorized CUPE representative shall submit the grievance within ten (710) calendar working days following to the General Manager of Infrastructure Services, with a copy to Human Resource Services. The General Manager of Infrastructure Services will render a decision within ten (10) working days of receiving the grievance. a) The parties may mutually agree to binding mediation. i. After receipt of the decision at Step 1. A meeting will be held within seven (7) calendar days from receipt the General Manager of the grievance between the AdministratorInfrastructure Services, or designateDesignate, and the Union. The decision of the Administrator, or designate, shall be delivered in writing within seven (7) calendar days of the meeting. Step 3 Failing satisfactory settlement at Step 2under step 3, either party may request that a Mediator be appointed to meet with the parties, investigate and define the issues in dispute and facilitate a resolution. ii. The Mediator shall be appointed by mutual agreement between the parties. The purpose of the Mediator’s involvement in the grievance process is to assist the parties in reaching a resolution of the dispute. The Mediator shall not have the power to change this Agreement or to alter, modify or amend any of its provisions. iii. The expenses of the Mediator shall be equally borne by both parties. b) Failing a satisfactory settlement being reached in Step 3, the Union may, on giving ten (10) working days notice in writing to the employer of its intention, refer the grievance dispute to arbitration. A copy of the Union written notice to the employer of its intent to refer the dispute to arbitration within thirty (30) calendar days following receipt of the decision at Step 2shall be forwarded to Human Resource Services.

Settling of Grievances. An xxxxxxx effort shall be made to process and settle grievances fairly and promptly in the following manner: It ; The aggrieved employee(s) shall submit the grievance to their xxxxxxx. If the employee's xxxxxxx is agreed that an Employee has no absent, they may submit the grievance until he/she has first given his/her immediate Supervisor an opportunity to adjust his/her complaint within fourteen (14) calendar days of its occurrence or when they ought to have become aware of it. The Employee may request to meet with their Supervisor and is permitted to have a co-worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative to the meetingUnion. The Employer At each step of the Grievance procedure the grievor shall have the right to be present. STEP 1 If the xxxxxxx and/or the Union consider the grievance to be justified, the parties will provide a written response to first discuss the complaint and if no satisfactory answer is received within seven (7) calendar days from the time it was first discussed dispute with the Employee’s employee's immediate Supervisor, the Employee may proceed supervisor. An employee who wishes to Step present grievance at STEP 1 of the grievance procedureprocedure must do so no later than twenty (20) working days after the date: a) on which the employee was notified orally or in writing, of the action or circumstances giving rise to the grievance; or b) on which the employee first became aware of the action or circumstances giving rise to the grievance. Step 1 Failing satisfactory settlement at the complaint stage the Union may present the grievance to the appropriate Supervisor within seven (7) calendar days following the decision at the complaint stage. The grievance shall be in writing on a mutually approved form and shall include the nature of the grievance, the redress sought and the section or sections of the agreement that are alleged to have been violated. The Supervisor shall deliver his/her decision in writing within seven (7) calendar days following the presentation of the grievance to him/her. Step STEP 2 Failing satisfactory settlement at Step within five (5) working days after the dispute was submitted under STEP 1, the Union may present will submit a written statement of the particulars of the grievance and the redress sought to next level of supervision above the grievor’s immediate supervisor. The person to whom the grievance is submitted shall render their decision within five (5) working days after receipt of such notice. STEP 3 Failing settlement being reached at STEP 2, the Union will submit the written grievance within twenty (20) working days to the Administrator, or designate, in writing College President who shall render a decision within seven ten (710) calendar working days following receipt of the decision at Step 1. A meeting will be held within seven (7) calendar days from receipt of the grievance between the Administrator, or designate, and the Union. The decision of the Administrator, or designate, shall be delivered in writing within seven (7) calendar days of the meetinggrievance. Step 3 STEP 4 Failing a satisfactory settlement at Step 2being reached in STEP 3, either party the Union may refer the grievance dispute to binding arbitration within thirty twenty (3020) calendar working days following after receipt of the decision at Step 2of the President.

Settling of Grievances. An xxxxxxx effort shall be made to process and settle grievances fairly and promptly in the following manner: It is agreed that an Employee has no grievance until he/she has first given his/her immediate Supervisor an opportunity the intent of this Agreement to adjust his/her complaint within fourteen (14) calendar days of its occurrence as quickly as possible any complaints or when they ought to have become aware of it. The Employee may request to meet with their Supervisor and is permitted to have a co-worker from their department present at difference between the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative to the meeting. The Employer will provide a written response to the complaint and if no satisfactory answer is received within seven (7) calendar days parties arising from the time it was first discussed with the Employee’s immediate Supervisorinterpretation, the Employee may proceed to Step 1 application, administration or alleged contravention of the grievance procedurethis Agreement. Step 1 Failing satisfactory settlement at - An employee who believes he has a complaint or a difference shall discuss this matter with the complaint stage the Union may present the grievance to the appropriate immediate Management Supervisor within seven (7) calendar working days following of first becoming aware of the grievance and the Supervisor shall respond within five (5) working days of the discussion. The grievor has the right to have a shop xxxxxxx present. Step 2 - A grievance not settled at Step 1 above may be referred, in writing, within five (5) working days by a Union Representative to the appropriate Department Director or to a nominee appointed by him. The parties shall meet as soon as possible to investigate and attempt to resolve the grievance. The Employer shall reply in writing stating reason for the decision within five (5) working days of the date of the receipt of written referral to Step 2. Step 3 - A grievance not settled at Step 2 may be referred in writing by the complaint stageUnion to the City Administrator within five (5) working days. The Arrangements for the hearing with the City Administrator or his designate will be made within five (5) working days and the City Administrator will respond in writing within five (5) working days after the hearing. Within five (5) days of receiving the City Administrator's response the Union will notify the City Administrator or his designate of its acceptance or rejection of the reply. Step 4 - A grievance not settled at Step 3 may be referred to City Council to be heard by a Committee composed of three Council members. Such application shall be in writing and may provide the Committee with the Union's argument on a mutually approved form and shall include the nature of the grievance, the redress sought and the section or sections of the agreement that are alleged to have been violatedmatter. The Supervisor shall deliver his/her decision in writing within seven Within five (75) calendar working days following the presentation of after the grievance to him/her. Step 2 Failing satisfactory settlement at Step 1has been heard by the Committee of Council, the Union will be notified of the Committee's decision. Step 5 - A grievance not settled at Step 4 may present be referred to Arbitration within five (5) working days of receipt of notification of the grievance council's decision. Such notice shall be in writing directed to the City Administrator, or designate, in writing within seven (7) calendar days following receipt of the decision at Step 1. A meeting will be held within seven (7) calendar days from receipt of the grievance between the Administrator, or designate, and the Union. The decision of the Administrator, or designate, shall be delivered in writing within seven (7) calendar days of the meeting. Step 3 Failing satisfactory settlement at Step 2, either party may refer the grievance to arbitration within thirty (30) calendar days following receipt of the decision at Step 2.

Settling of Grievances. An xxxxxxx effort shall be made to process and settle grievances fairly and promptly in the following manner: It is agreed that an Employee has no grievance until he/she has first given his/her immediate Supervisor an opportunity to adjust his/her complaint within fourteen (14) calendar days of its occurrence or when they ought to have become aware of it. The Employee may request to meet with their Supervisor and is permitted to have a co-worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative to the meeting. The Employer will provide a written response to the complaint and if no satisfactory answer is received within seven (7) calendar days from the time it was first discussed with the Employee’s immediate Supervisor, the Employee may proceed to Step 1 of the grievance procedure.: Step 1 Failing satisfactory settlement at the complaint stage the Union may present The aggrieved employee will submit the grievance to the appropriate Supervisor within seven (7) calendar days following employee's Xxxxxxx. If the decision at the complaint stage. The grievance shall be in writing on a mutually approved form and shall include the nature of the grievanceemployee's Xxxxxxx is absent, the redress sought and the section or sections of the agreement that are alleged to have been violated. The Supervisor shall deliver his/her decision in writing within seven (7) calendar days following the presentation of employee may submit the grievance to him/herthe Chief Xxxxxxx and/or another member of the Grievance Committee. At each step of the Grievance procedure the griever shall have the right to be present. Step 2 Failing satisfactory settlement at Step 1, If the Union may present Xxxxxxx and/or the Grievance Committee consider the grievance to be justified, they will first discuss the Administrator, or designate, in writing dispute with the employee's administrative supervisor who will render a decision within seven five (75) calendar days following receipt of the decision working days. An employee who wishes a grievance to be presented at Step 1. A meeting will be held within seven (7) calendar days from receipt 2 of the grievance between procedure must do so no later than twenty (20) working days after the Administratordate: a) on which the employee was notified orally or in writing, or designate, and the Union. The decision of the Administrator, action or designate, shall be delivered in writing within seven (7circumstances giving rise to the grievance; or b) calendar days on which the employee first became aware of the meetingaction or circumstances giving rise to the grievance. Step 3 Failing satisfactory settlement at within five (5) working days after the dispute was submitted under Step 2, either party the Chief StewardUnion may submit to the Executive Director, Human Resources or designate a written statement of the particulars of the grievance and the redress sought. The Executive Director, Human Resources or designate will meet with the Chief StewardUnion and griever to attempt to resolve the grievance. The Executive Director, Human Resources or designate shall render a decision on the grievance within five (5) working days after the meeting, but in any case, not later than ten (10) working days after receipt of the grievance at Step 3. Step 4 Failing satisfactory settlement being reached in Step 3 on matters of suspensions and dismissals, the grievance committee may submit the written grievance within ten (10) working days to the University Executive which shall within ten (10) working days after the receipt of the grievance, grant a hearing to the Union on the grievance. The Executive shall render a decision on the grievance within ten (10) working days of the hearing. Step 5 Failing a satisfactory settlement being reached in Step 3 or 4, the Union may refer the grievance dispute to arbitration within thirty twenty (3020) calendar working days following after receipt of the decision at Step 2of the University Executive or Executive Director, Human Resources or designate.

Settling of Grievances. An xxxxxxx effort shall be made to process and settle grievances fairly and promptly in the following manner: It is agreed that an Employee has no : (a) Step 1 - Such difference or grievance until he/she has may first given be discussed verbally with the supervisor concerned by the griever (or his/her immediate Supervisor an opportunity representative) and with the shop xxxxxxx or other member of the union present; or it may be reduced to adjust writing by the griever and taken up by the employee (or his/her complaint representative) and a representative of the union with the said employee's supervisor. At each step of the Grievance Procedure the griever shall have the right to be present. The grievance, whether taken up verbally or in writing, must be commenced within fourteen ten (1410) calendar working days of its the occurrence of the alleged difference or grievance or from when they ought to have become the parties first became aware of itthe occurrence. The Employee may request Where an employee (or his/her representative) elects to meet with their Supervisor discuss the matter verbally and the grievance is permitted not resolved, then it shall be reduced to have a co-worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative writing and again presented to the meetingsupervisor with whom it was discussed verbally before being advanced to subsequent grievance steps. The Employer will provide a written response Such reduction to writing and presentation to the complaint and if no satisfactory answer is received supervisor shall take place within seven ten (710) calendar working days from the time it was first discussed with the Employee’s immediate Supervisor, the Employee may proceed to Step 1 of the grievance procedure. Step 1 Failing satisfactory settlement at the complaint stage the Union may present the grievance verbal discussion. Replies to the appropriate Supervisor within seven (7) calendar days following the decision at the complaint stage. The grievance shall be in writing on at all stages. (b) Step 2 - Failing satisfactory settlement within five (5) working days after the dispute has been submitted under Step 1, the xxxxxxx will submit to the Superintendent of Schools or designate, a mutually approved form and shall include the nature written statement of the grievance, particulars of the grievance and the redress sought and the section or sections of the agreement that are alleged to have been violatedsought. The Supervisor Superintendent of Schools or designate shall deliver render his/her decision in writing within seven five (75) calendar working days following the presentation after receipt of the grievance to him/hersuch notice. Step 2 Failing satisfactory settlement at Step 1, the Union may present the grievance to the Administrator, or designate, in writing within seven (7c) calendar days following receipt of the decision at Step 1. A meeting will be held within seven (7) calendar days from receipt of the grievance between the Administrator, or designate, and the Union. The decision of the Administrator, or designate, shall be delivered in writing within seven (7) calendar days of the meeting. Step 3 - Failing satisfactory settlement at being reached in Step 2, either party the union or Board may refer the grievance dispute to arbitration within thirty ten (3010) calendar days following receipt of the decision at Step 2working days.

Settling of Grievances. An xxxxxxx effort shall be made to process and settle grievances fairly and promptly in the following manner: It is agreed that an Employee has no grievance until he/she has first given his/her immediate Supervisor an opportunity to adjust his/her complaint within fourteen (14) calendar days of its occurrence or when they ought to have become aware of it. : Step 1 The Employee may request to meet with their Supervisor and is permitted to have a co-worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative to the meeting. The Employer will provide a written response to the complaint and if no satisfactory answer is received aggrieved employee shall within seven (7) calendar days from the time it was first discussed with the Employee’s immediate Supervisor, the Employee may proceed to Step 1 after becoming aware of the grievance procedure. Step 1 Failing satisfactory settlement at alleged violation of the complaint stage the Union may present the Collective Agreement, submit his/her grievance to the appropriate Supervisor within seven (7) calendar days following the decision at the complaint stage. The grievance shall be in writing on a mutually approved form and shall include the nature of the grievance, the redress sought and the section or sections of the agreement that are alleged to have been violated. The Supervisor shall deliver his/her decision in writing within seven (7) calendar days following the presentation of the grievance to him/herShop Xxxxxxx. Step 2 Failing satisfactory settlement at Step 1, If the Union may present Xxxxxxx considers the grievance to be justified, the Administratoremployee concerned together with his/her Shop Xxxxxxx, or designate, in writing may within seven (7) calendar days following receipt of the decision grievance, submit the grievance in writing to the Co-ordinator/Supervisor who shall reply to the grievance no later than seven (7) calendar days from the time the grievance was submitted to him/her. In the interest of expediency, the grievor, in conjunction with his/her shop xxxxxxx, shall submit a without prejudice written summary at the time of submitting the grievance at Step 12. A meeting will be held Failing settlement at Step 2, the grievor, through the Shop Xxxxxxx, may submit the grievance within seven (7) calendar days from receipt the reply at Step 2 to the Chairperson of the grievance between Board or his/her designate. The Chairperson or his/her designate shall meet with the Administrator, or designate, Shop Xxxxxxx and the Uniongrievor in an effort to settle the grievance. The decision Chairperson or his/her designate shall reply to the grievance no later than ten (10) calendar days from the time the grievance was submitted to him/her. The Employer will provide to the union the name of the AdministratorBoard Chairperson or his/her designate as applicable and their current postal address. If attempts to reach these officials are unsuccessful through registered mail, or designate, shall the grievances may then be delivered in writing given to the co- ordinator for transmission. When a grievance is forwarded through registered mail within the seven (7) calendar days day limit outlined under Step 3, the time while the mail is in transit shall not be counted as part of the meetingtime limits. Step 3 4 Failing satisfactory settlement at Step 23, either party may refer the grievance dispute to arbitration within thirty (30) calendar days following receipt of the decision at Step 2.twenty

Settling of Grievances. An xxxxxxx effort shall be made to process and settle grievances fairly and promptly in the following manner: Complaint Stage It is agreed that an Employee has no grievance until he/she has first given his/her immediate Supervisor an opportunity to adjust his/her complaint within fourteen (14) calendar days of its occurrence or when they ought to have become aware of it. The Employee may request to meet with their Supervisor and is permitted to have a co-worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative to the meeting. The Employer will provide a written response to the complaint and if no satisfactory answer is received within seven (7) calendar days from the time it was first discussed with the Employee’s immediate Supervisor, the Employee may proceed to Step 1 of the grievance procedure. Step 1 Failing satisfactory settlement at the complaint stage the Union may present the grievance to the appropriate Supervisor supervisor within seven (7) calendar days following the decision at the complaint stage. The grievance shall be in writing on a mutually approved form and shall include the nature of the grievance, the redress sought and the section or sections of the agreement that are alleged to have been violated. The Supervisor shall deliver his/her decision in writing within seven (7) calendar days following the presentation of the grievance to him/her. Step 2 Failing satisfactory settlement at Step 1, the Union may present the grievance to the Administrator, or designate, in writing within seven (7) calendar days following receipt of the decision at Step 1. A meeting will be held within seven (7) calendar days from receipt of the grievance between the Administrator, or designate, and the Union. The decision of the Administrator, or designate, shall be delivered in writing within seven (7) calendar days of the meeting. Step 3 . Failing satisfactory settlement at Step 2, either party may refer the grievance to arbitration within thirty (30) calendar days following receipt of the decision at Step 2.

Settling of Grievances. An xxxxxxx effort shall be made to process and settle grievances fairly and promptly in the following manner: It is agreed that an Employee has no grievance until he/she has first given his/her immediate Supervisor an opportunity the intent of this Agreement to adjust his/her complaint within fourteen (14) calendar days of its occurrence as quickly as possible any complaints or when they ought to have become aware of it. The Employee may request to meet with their Supervisor and is permitted to have a co-worker from their department present at difference between the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative to the meeting. The Employer will provide a written response to the complaint and if no satisfactory answer is received within seven (7) calendar days parties arising from the time it was first discussed with the Employee’s immediate Supervisorinterpretation, the Employee may proceed to Step 1 application, administration or alleged contravention of the grievance procedurethis Agreement. Step 1 Failing satisfactory settlement at - An employee who believes he has a complaint or a difference shall discuss this matter with the complaint stage the Union may present the grievance to the appropriate immediate Management Supervisor within seven (7) calendar working days following of first becoming aware of the grievance and the Supervisor shall respond within five (5) working days of the discussion. The grievor has the right to have a shop xxxxxxx present. Step 2 - A grievance not settled at Step 1 above may be referred, in writing, within five (5) working days by a Union Representative to the appropriate Department Director or to a nominee appointed by him. The parties shall meet as soon as possible to investigate and attempt to resolve the grievance. The Employer shall reply in writing stating reason for the decision within five (5) working days of the date of the receipt of written referral to Step 2. Step 3 - A grievance not settled at Step 2 may be referred in writing by the complaint stageUnion to the City Administrator within five (5) working days. The Arrangements for the hearing with the City Administrator or his designate will be made within five (5) working days and the City Administrator will respond in writing within five (5) working days after the hearing. Within five (5) days of receiving the City Administrator's response the Union will notify the City Administrator or his designate of its acceptance or rejection of the reply. Step 4 - A grievance not settled at Step 3 may be referred to City Council to be heard by a Committee composed of three Council members or by mutual agreement go directly to mediation. Council reserves right of refusal to participate in any given grievance. Such application shall be in writing and may provide the Committee with the Union's argument on a mutually approved form and shall include the nature of the grievance, the redress sought and the section or sections of the agreement that are alleged to have been violatedmatter. The Supervisor shall deliver his/her decision in writing within seven Within five (75) calendar working days following the presentation of after the grievance to him/her. Step 2 Failing satisfactory settlement at Step 1has been heard by the Committee of Council, the Union will be notified of the Committee's decision. Step 5 - A grievance not settled at Step 4 may present be referred to Arbitration within five (5) working days of receipt of notification of the grievance council's decision. Such notice shall be in writing directed to the City Administrator, or designate, in writing within seven (7) calendar days following receipt of the decision at Step 1. A meeting will be held within seven (7) calendar days from receipt of the grievance between the Administrator, or designate, and the Union. The decision of the Administrator, or designate, shall be delivered in writing within seven (7) calendar days of the meeting. Step 3 Failing satisfactory settlement at Step 2, either party may refer the grievance to arbitration within thirty (30) calendar days following receipt of the decision at Step 2.

Settling of Grievances. An xxxxxxx effort It is the mutual desire of the parties to this Agreement that the complaint of an employee shall be made resolved as promptly as possible. An employee who has a complaint must bring that complaint to process the attention of the immediate supervisor/management employee within seven (7) calendar days when the employee became or ought reasonably to have become aware of the occurrence which gave rise to the complaint. It is understood that an employee has no complaint until he has first discussed his complaint with his immediate supervisor/management employee to afford her opportunity to attempt to adjust the complaint and settle grievances fairly and promptly in verbally reply, which shall be a maximum of four (4) calendar days from the presentation of the complaint. Failing informal settlement, the following manner: It is agreed that an Employee has no grievance until he/she has first given his/her steps shall apply: Step 1 An employee with a grievance shall file a written copy of the grievance with their immediate Supervisor an opportunity to adjust his/her complaint supervisor, or designate, within fourteen (14) calendar days of its occurrence or when they ought to have become from which the employee first became aware of itthe facts giving rise to the grievance. The Employee may request grievance shall be signed by the employee, state the nature of the grievance, the specific provisions of the Agreement which are alleged to meet with their Supervisor be violated and is permitted to have a co-worker from their department present at indicate the meeting. Prior approval is required to attend the meetingrelief sought. The Employee has the option of making employee may be accompanied by a written submission as an alternative to the meetingUnion xxxxxxx. The Employer supervisor, or designate, will provide give a written response to the complaint and if no satisfactory answer is received grievance within seven (7) calendar days from the time it was first discussed with the Employee’s immediate Supervisor, the Employee may proceed to Step 1 of receipt of the grievance proceduregrievance. Step 1 2 Failing satisfactory settlement at being reached in Step 1, the complaint stage the Union may present the grievance to the appropriate Supervisor employee(s) concerned, shall, within seven (7) calendar days following the supervisor’s decision at described above, submit the complaint stagegrievance in writing to their Service Coordinator. The grievance employee may be accompanied by a Union Xxxxxxx. The Service Coordinator shall be in writing on a mutually approved form meet with the parties within five (5) calendar days of receipt and shall include the nature of the grievance, the redress sought and the section or sections of the agreement that are alleged to have been violated. The Supervisor shall deliver his/her render a decision in writing within seven (7) calendar days following the presentation of the grievance to him/herafter such meeting. Step 2 3 Failing satisfactory settlement at being reached in Step 12, the Union may present employee(s) concerned, shall, within seven (7) calendar days following the Service Coordinator’s decision described above, submit the grievance in writing to the Administrator, or designate, Executive Director. The employee may be accompanied by a Union Xxxxxxx. The Executive Director shall meet with the parties within seven (7) calendar days of receipt and shall render a decision in writing within seven (7) calendar days following receipt of the decision at Step 1. A meeting will be held within seven (7) calendar days from receipt of the grievance between the Administrator, or designate, and the Union. The decision of the Administrator, or designate, shall be delivered in writing within seven (7) calendar days of the after such meeting. Step 3 4 Failing a satisfactory settlement at being reached in Step 23, either party may refer the grievance may be referred directly to arbitration within thirty (30) calendar days following receipt of the decision at Step 2in accordance with Article 14.

Settling of Grievances. An xxxxxxx effort shall be made to process and settle grievances fairly and promptly in the following manner: It is agreed that an Employee has no grievance until he/she has first given his/her immediate Supervisor an opportunity to adjust his/her complaint within fourteen (14) calendar days of its occurrence or when they ought to have become aware of it. The Employee may request to meet with their Supervisor and is permitted to have a co-worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative to the meeting. The Employer will provide a written response to the complaint and if no satisfactory answer is received within seven (7) calendar days from the time it was first discussed with the Employee’s immediate Supervisor, the Employee may proceed to Step 1 of the grievance procedure.: Step 1 Failing satisfactory settlement at the complaint stage the Union may present The aggrieved employee will submit the grievance to the appropriate Supervisor within seven (7) calendar days following employee's Xxxxxxx. If the decision at the complaint stage. The grievance shall be in writing on a mutually approved form and shall include the nature of the grievanceemployee's Xxxxxxx is absent, the redress sought and the section or sections of the agreement that are alleged to have been violated. The Supervisor shall deliver his/her decision in writing within seven (7) calendar days following the presentation of employee may submit the grievance to him/herthe Chief Xxxxxxx and/or another member of the Grievance Committee. At each step of the Grievance procedure the griever shall have the right to be present. Step 2 Failing satisfactory settlement at Step 1, If the Union may present Xxxxxxx and/or the Grievance Committee consider the grievance to be justified, they will first discuss the Administrator, or designate, in writing dispute with the employee's administrative supervisor who will render a decision within seven five (75) calendar days following receipt of the decision working days. An employee who wishes a grievance to be presented at Step 1. A meeting will be held within seven (7) calendar days from receipt 2 of the grievance between procedure must do so no later than twenty (20) working days after the Administratordate: a) on which the employee was notified orally or in writing, or designate, and the Union. The decision of the Administrator, action or designate, shall be delivered in writing within seven (7circumstances giving rise to the grievance; or b) calendar days on which the employee first became aware of the meetingaction or circumstances giving rise to the grievance. Step 3 Failing satisfactory settlement at within five (5) working days after the dispute was submitted under Step 2, either party the Chief Xxxxxxx may submit to the Director of Human Resources a written statement of the particulars of the grievance and the redress sought. The Director of Human Resources will meet with the Chief Xxxxxxx and griever to attempt to resolve the grievance. The Director of Human Resources shall render a decision on the grievance within five (5) working days after the meeting, but in any case, not later than ten (10) working days after receipt of the grievance at Step 3. Step 4 Failing satisfactory settlement being reached in Step 3 on matters of suspensions and dismissals, the grievance committee may submit the written grievance within ten (10) working days to the University-College Executive which shall within ten (10) working days after the receipt of the grievance, grant a hearing to the Union on the grievance. The Executive shall render a decision on the grievance within ten (10) working days of the hearing. Step 5 Failing a satisfactory settlement being reached in Step 3 or 4, Union may refer the grievance dispute to arbitration within thirty twenty (3020) calendar working days following after receipt of the decision at Step 2.of the University-College Executive or

Settling of Grievances. An xxxxxxx effort shall be made to process and settle grievances fairly and promptly in the following manner: It The aggrieved employee(s) shall submit the grievance to their xxxxxxx. If the employee's xxxxxxx is agreed that an Employee has absent, they may submit the grievance to the Union. At each step of the Grievance procedure the grievor shall have the right to be present. STEP 1 If the xxxxxxx and/or the Union consider the grievance to be justified, the parties will first discuss the dispute with the employee's immediate supervisor. An employee who wishes to present grievance at STEP 1 of the grievance procedure must do so no later than twenty (20) working days after the date: a) On which the employee was notified in writing, of the action or circumstances giving rise to the grievance; or, b) On which the employee first became aware of the action or circumstances giving rise to the grievance. STEP 2 Failing satisfactory settlement within five (5) working days after the dispute was submitted under STEP 1, the Union will submit a written statement of the particulars of the grievance until he/she has first given his/her and the redress sought to next level of supervision above the grievor’s immediate Supervisor an opportunity supervisor. The person to adjust his/her complaint whom the grievance is submitted shall render their written decision within fourteen ten (1410) calendar working days after receipt of such notice. STEP 3 Failing settlement being reached at STEP 2, the Union will submit the written grievance within twenty (20) working days of its occurrence or when they ought to have become aware receipt of it. The Employee may request to meet with their Supervisor and is permitted to have a co-worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative to the meeting. The Employer will provide a Employer’s written response to the complaint and if no satisfactory answer is received College President who shall render a written decision within seven ten (710) calendar days from the time it was first discussed with the Employee’s immediate Supervisor, the Employee may proceed to Step 1 of the grievance procedure. Step 1 Failing satisfactory settlement at the complaint stage the Union may present the grievance to the appropriate Supervisor within seven (7) calendar days following the decision at the complaint stage. The grievance shall be in writing on a mutually approved form and shall include the nature of the grievance, the redress sought and the section or sections of the agreement that are alleged to have been violated. The Supervisor shall deliver his/her decision in writing within seven (7) calendar days following the presentation of the grievance to him/her. Step 2 Failing satisfactory settlement at Step 1, the Union may present the grievance to the Administrator, or designate, in writing within seven (7) calendar working days following receipt of the decision at Step 1. A meeting will be held grievance. STEP 4 Failing a satisfactory settlement being reached in STEP 3, the Union may refer the dispute to binding arbitration within seven twenty (720) calendar working days from after receipt of the grievance between the Administrator, or designate, and the Union. The written decision of the Administrator, or designate, shall be delivered in writing within seven (7) calendar days of the meetingPresident. Step 3 Failing satisfactory settlement at Step 2, either party may refer the grievance to arbitration within thirty (30) calendar days following receipt of the decision at Step 2.

Settling of Grievances. An xxxxxxx effort shall be made to process and settle grievances fairly and promptly in the following manner: It is agreed that an Employee has no grievance until he/she has first given his/her immediate Supervisor an opportunity to adjust his/her complaint within fourteen (14) calendar days of its occurrence or when they ought to have become aware of it. : Step 1 The Employee may request to meet with their Supervisor and is permitted to have a co-worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative to the meeting. The Employer will provide a written response to the complaint and if no satisfactory answer is received aggrieved employee shall within seven (7) calendar days from the time it was first discussed with the Employee’s immediate Supervisor, the Employee may proceed to Step 1 after becoming aware of the grievance procedure. Step 1 Failing satisfactory settlement at the complaint stage the Union may present the grievance to the appropriate Supervisor within seven (7) calendar days following the decision at the complaint stage. The grievance shall be in writing on a mutually approved form and shall include the nature occurrence of the grievance, the redress sought and the section or sections of the agreement that are alleged to have been violated. The Supervisor shall deliver submit his/her decision in writing within seven (7) calendar days following the presentation of the grievance to himthe Shop Xxxxxxx or in the absence of his/herher Shop Xxxxxxx, another Shop Xxxxxxx may process the grievance. Step 2 Failing satisfactory settlement at Step 1, If the Union may present Xxxxxxx considers the grievance to be justified, the Administratoremployee concerned together with the Shop Xxxxxxx, or designate, in writing may within seven (7) calendar days following receipt of the grievance, submit his/her grievance in writing to the employee's supervisor outlining the alleged violations and redress sought. An xxxxxxx effort shall be made by all parties to settle the grievance at step 2. Step 3 Failing satisfactory settlement within four (4) calendar days after the dispute was submitted under Step 2, the Xxxxxxx, within a further five (5) calendar days, will submit to the Department Head or Personnel Officer as the case may be, a written statement of the particulars of the grievance and redress sought. The Department Head and/or Personnel Officer shall render his/her decision at within six (6) calendar days of receipt of such notice. Step 1. A meeting will be held 4 Failing settlement being reached in Step 3, the shop xxxxxxx assisted by another shop xxxxxxx shall within seven (7) calendar days from receipt of submit the grievance between to the Administrator, or designate, and the Union. The Administrator who shall render his/her decision of the Administrator, or designate, shall be delivered in writing within seven nine (79) calendar days of the meetingreceipt of such notice. Step 3 5 Failing satisfactory settlement at being reached in Step 24, either party may refer the grievance dispute to arbitration within thirty fifteen (3015) calendar days following receipt of the Administrator's decision at in Step 24. All time limits in the grievance and arbitration procedure shall be exclusive of the paid holidays as outlined in clause 20.01.

Settling of Grievances. An If after meeting with the Supervisor as per 11.04 above the employee is not satisfied with the response, then an xxxxxxx effort shall be made to process and settle grievances fairly and promptly in the following manner: It is agreed that an Employee has no grievance until he/she has first given : Step 1 The employee(s) concerned, together with his/her immediate Xxxxxxx shall submit the grievance in writing to the employee(s) Supervisor an opportunity to adjust his/her complaint within fourteen thirty (1430) calendar days of its occurrence the event that gave rise to the matter, or of when they the event ought reasonably to have become aware of itcome to the grievor’s attention. If this time limit is not met, the grievance is abandoned (subject to the Labour Relations Act, Section 48 (16). The Employee may request written grievance shall state the particulars of the complaint, the clause thought to meet with their Supervisor be violated and is permitted to have the remedy sought. Within a co-worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative to the meeting. The Employer will provide a written response to the complaint and if no satisfactory answer is received within seven further fifteen (715) calendar days from the time it was first discussed with Supervisor shall respond in writing to the Employee’s immediate SupervisorXxxxxxx. During this fifteen (15) day period, the Employee Xxxxxxx, the grievor and the supervisor may proceed agree to Step 1 of meet to discuss the grievance procedure. Step 1 Failing satisfactory settlement at the complaint stage the Union may present the grievance to the appropriate Supervisor within seven (7) calendar days following the decision at the complaint stage. The grievance shall be in writing on a mutually approved form and shall include the nature of the grievance, the redress sought and the section or sections of the agreement that are alleged to have been violated. The Supervisor shall deliver his/her decision in writing within seven (7) calendar days following the presentation of the grievance to him/herfurther. Step 2 Failing satisfactory settlement at in Step 1, the Union grievor and/or his/her Xxxxxxx may present submit the grievance in writing to the Administrator, Executive Director or designate, in writing her delegate within seven fifteen (7) calendar days following receipt of the decision at Step 1. A meeting will be held within seven (7) calendar days from receipt of the grievance between the Administrator, or designate, and the Union. The decision of the Administrator, or designate, shall be delivered in writing within seven (715) calendar days of the meeting. date upon which the Supervisors written response was due. Within fifteen (15) calendar days of the grievance being submitted to Step 3 2, the Executive Director (or delegate) will meet with the Xxxxxxx, the President of the Local (or delegate) and the grievor to discuss the grievance. Within a further fifteen (15) calendar days, the Executive Director shall respond in writing to the Union Xxxxxxx. Failing satisfactory settlement at being reached in Step 2, either party the Union may refer submit the grievance to arbitration as noted below within thirty (30) calendar days following receipt of the decision at Step 2date upon which the Executive Director’s written response was due.

Settling of Grievances. An xxxxxxx effort shall be made to process and settle grievances fairly and promptly in the following manner: It is agreed that an Employee has no grievance until he/she has first given his/her immediate Supervisor an opportunity to adjust his/her complaint within fourteen (14) calendar days of its occurrence or when they ought to have become aware of it. : Step 1 The Employee may request to meet with their Supervisor and is permitted to have a co-worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative to the meeting. The Employer will provide a written response to the complaint and if no satisfactory answer is received aggrieved employee shall within seven (7) calendar days from the time it was first discussed with the Employee’s immediate Supervisor, the Employee may proceed to Step 1 after becoming aware of the grievance procedure. Step 1 Failing satisfactory settlement at alleged violation of the complaint stage the Union may present the Collective Agreement, submit his/her grievance to the appropriate Supervisor within seven (7) calendar days following the decision at the complaint stage. The grievance shall be in writing on a mutually approved form and shall include the nature of the grievance, the redress sought and the section or sections of the agreement that are alleged to have been violated. The Supervisor shall deliver his/her decision in writing within seven (7) calendar days following the presentation of the grievance to him/herShop Xxxxxxx. Step 2 Failing satisfactory settlement at Step 1, If the Union may present Xxxxxxx considers the grievance to be justified, the Administratoremployee concerned together with his/her Shop Xxxxxxx, or designate, in writing may within seven (7) calendar days following receipt of the decision grievance, submit the grievance in writing to the Co-ordinator/Supervisor who shall reply to the grievance no later than seven (7) calendar days from the time the grievance was submitted to him/her. In the interest of expediency, the grievor, in conjunction with his/her shop xxxxxxx, shall submit a without prejudice written summary at the time of submitting the grievance at Step 12. A meeting will be held Failing settlement at Step 2, the grievor, through the Shop Xxxxxxx, may submit the grievance within seven (7) calendar days from receipt the reply at Step 2 to the Chairperson of the grievance between Board or his/her designate. The Chairperson or his/her designate shall meet with the Administrator, or designate, Shop Xxxxxxx and the Uniongrievor in an effort to settle the grievance. The decision Chairperson or his/her designate shall reply to the grievance no later than ten (10) calendar days from the time the grievance was submitted to him/her. The Employer will provide to the union the name of the AdministratorBoard Chairperson or his/her designate as applicable and their current postal address. If attempts to reach these officials are unsuccessful through registered mail, or designate, shall the grievances may then be delivered in writing given to the co- ordinator for transmission. When a grievance is forwarded through registered mail within the seven (7) calendar days day limit outlined under Step 3, the time while the mail is in transit shall not be counted as part of the meetingtime limits. Step 3 Failing satisfactory settlement at Step 2, either party may refer the grievance to arbitration within thirty (30) calendar days following receipt of the decision at Step 2.

Settling of Grievances. An xxxxxxx effort shall be made by all parties to process and settle grievances fairly and promptly in the following manner: It is agreed that an Employee . If a Flight Attendant or a group of Flight Attendants has no a formal grievance, the Flight Attendant or group of Flight Attendants will submit to the Director of Cabin Safety and Onboard Product or SDO a written statement of the grievance until he/she has first given his/her immediate Supervisor an opportunity within thirty (30) days of the date the Grievor(s) become aware of, or reasonably should have become aware of, the alleged grievance. The grievance when presented in writing shall contain: (a) A summary of circumstances giving rise to adjust his/her complaint the grievance. (b) The provision(s) of the Agreement considered violated. (c) The particulars of the remedy sought. The Director of Cabin Safety and Onboard Product, SDO or their designate shall meet with the Grievor(s) and a Union Representative within fourteen (14) calendar days of its occurrence or when they ought to have become aware of it. The Employee may request to meet with their Supervisor and is permitted to have a co-worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative to the meeting. The Employer will provide a written response to the complaint and if no satisfactory answer is received within seven (7) calendar days from the time it was first discussed with the Employee’s immediate Supervisor, the Employee may proceed to Step 1 receipt of the grievance procedure. Step 1 Failing satisfactory settlement at the complaint stage the Union may present the grievance to the appropriate Supervisor within seven (7) calendar days following the decision at the complaint stage. The grievance shall be in writing on a mutually approved form and shall include the nature of the grievance, the redress sought and the section or sections of the agreement that are alleged to have been violated. The Supervisor shall deliver his/her render a decision in writing within seven (7) calendar days following of this meeting. Failing satisfactory settlement being reached in Step One, the presentation Union Representative(s) shall, within seven days (7) of the receipt of the decision in Step One, advance the grievance in writing to the Vice-President of Operations, Charters and Cargo. The Vice- President of Operations, Airports and Charters, with or without the Flight Attendant’s manager or their designates, shall meet with the Union representative within twenty-one (21) days of their receipt of the grievance to him/her. Step 2 Failing satisfactory settlement at Step 1, the Union may present the grievance to the Administrator, or designate, and shall render a decision in writing within seven (7) calendar days following of this meeting. Failing satisfactory settlement being reached in Step Two, the grievance may be referred by the Union to Mediation or Arbitration. The Notice of Intent to proceed to Mediation or Arbitration shall be made, in writing, within Fourteen (14) days of receipt of the decision at in Step 1Two, to the Vice-President of Operations, Charters and Cargo or his designate. A meeting will be held within seven (7) calendar days from receipt of the grievance between the Administrator, or designate, and the UnionEither Party may go directly to arbitration. The decision of the Administrator, or designate, shall be delivered in writing within seven (7) calendar days of the meeting. Step 3 Failing satisfactory settlement being reached at Step 2Mediation, either party may refer the grievance may be referred to arbitration within thirty (30) calendar days following receipt of the decision at Step 2Arbitration.

Settling of Grievances. An xxxxxxx effort shall be made to process and settle grievances fairly and promptly in the following manner: It is agreed that an Employee employee has no complaint or grievance until he/she has first given his/her immediate Supervisor supervisor an opportunity to adjust his/her complaint or grievance within fourteen five (145) calendar working days of its occurrence or when they ought to have become aware of itof. The Employee may request to meet with their Supervisor and is permitted to have a co-worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative to the meeting. The Employer will provide a written response to the complaint and if If no satisfactory answer is received within seven five (75) calendar working days from the time it was first discussed with the Employeeemployee’s immediate Supervisorsupervisor, the Employee employee may proceed to Step No. 1 of the grievance procedure.. An xxxxxxx effort shall be made to settle all grievances fairly and promptly in the following manner: Step 1 Failing satisfactory settlement at the complaint stage the Union The employee, accompanied by her Xxxxxxx may present the her alleged grievance to the appropriate Supervisor within seven (7) calendar days following the decision at the complaint stageher Deputy Chief. The grievance shall be in writing on a mutually approved form and shall include the nature of the grievance, the redress sought and the section or sections of the agreement that Agreement which are alleged to have been violated. The Supervisor Failing a settlement, the Deputy Chief shall deliver his/her decision in writing within seven five (75) calendar working days following the presentation of the grievance to him/her.; then, within five (5) working days after the decision is given: Step 2 Failing satisfactory settlement The employee accompanied by her xxxxxxx, may present her alleged grievance to the Chief or designate within five (5) working days following the decision at Step 1, the 1.The Union Grievance committee may present the grievance in writing to the Administrator, Chief or her designate, in writing within seven (7) calendar days following receipt of the decision at Step 1. A meeting will be held within seven five (75) calendar working days from receipt of the grievance between the Administrator, Chief or designate, her designate and the UnionUnion Grievance Committee. The decision of the Administrator, Chief or designate, her designate representative shall be delivered in writing within seven five (75) calendar days of the meetingworking days. Step 3 Failing a satisfactory settlement at being reached in Step 2, either party the Union may refer the grievance dispute to arbitration within thirty twenty (3020) calendar working days following of the receipt of the decision at Step 2reply of the Chief or her designate.

Settling of Grievances. An xxxxxxx effort shall be made to process and settle grievances fairly and promptly in the following manner: Complaint Stage It is agreed that an Employee has no grievance until he/she has first given his/her immediate Supervisor an opportunity to adjust his/her complaint within fourteen (14) calendar days of its occurrence or when they ought to have become aware of it. The Employee may request to meet with their Supervisor and is permitted to have a co-worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative to the meeting. The Employer will provide a written response to the complaint and if no satisfactory answer is received within seven (7) calendar days from the time it was first discussed with the Employee’s immediate Supervisor, the Employee may proceed to Step 1 of the grievance procedure. Step 1 Failing satisfactory settlement at the complaint stage the Union may present the grievance to the appropriate Supervisor supervisor within seven (7) calendar days following the decision at the complaint stage. The grievance shall be in writing on a mutually approved form and shall include the nature of the grievance, the redress sought and the section or sections of the agreement that are alleged to have been violated. The Supervisor shall deliver his/her decision in writing within seven (7) calendar days following the presentation of the grievance to him/her. Step 2 Failing satisfactory settlement at Step 1, the Union may present the grievance to the Administrator, or designate, in writing within seven (7) calendar days following receipt of the decision at Step 1. A meeting will be held within seven (7) calendar days from receipt of the grievance between the Administrator, or designate, and the Union. The decision of the Administrator, or designate, shall be delivered in writing within seven (7) calendar days of the meeting. Step 3 Failing satisfactory settlement at Step 2, either party may refer the grievance to arbitration within thirty (30) calendar days following receipt of the decision at Step 2.

Settling of Grievances. An xxxxxxx effort shall be made to process and settle grievances fairly and promptly in the following manner: It is agreed that an Employee has no grievance until he/she has they have first given his/her their immediate Supervisor an opportunity to adjust his/her their complaint within fourteen (14) calendar working days of its occurrence or when they ought to have become aware of it. When the Employee has a complaint, they need to identify to the immediate Supervisor at the beginning of the meeting what the intent of the meeting is (i.e. this is a formal complaint. A meeting date will be mutually agreed upon within seven (7) working days. The Employee may request to meet with their Supervisor and is permitted to have a co-worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative to the meeting. The Employer will provide a written response to the complaint and if no satisfactory answer is received within seven (7) calendar working days from the time it was first discussed with the Employee’s immediate Supervisor, the Employee may proceed to Step 1 of the grievance procedure. Step 1 Failing satisfactory settlement at the complaint stage the Union may present the grievance to the appropriate Supervisor General Manager within seven (7) calendar working days following the decision at the complaint stage. The grievance shall be in writing on a mutually approved form and shall include the nature of the grievance, the redress sought and the section or sections of the agreement that are alleged to have been violated. The Supervisor General Manager shall deliver his/her their decision in writing within seven (7) calendar working days following the presentation of the grievance to him/herthem. Step 2 Failing satisfactory settlement at Step 1, the Union may present the grievance to the Administrator, Director of Community Services or designate, in writing within seven (7) calendar working days following receipt of the decision at Step 1. A meeting will be held mutually agreed upon within seven (7) calendar working days from receipt of the grievance between the Administrator, Director of Community Services or designate, the Manager of Human Resources or designate and the Union. The decision of the Administrator, Director of Community Services or designate, shall be delivered in writing within seven (7) calendar working days of the meeting. Step 3 Failing satisfactory settlement at Step 2, either party may refer the grievance to arbitration within thirty (30) calendar days following receipt of the decision at Step 2. (i) The decision given in Step 1 or Step 2, as the case may be, shall be final and binding upon the Employer and the Union and upon any Employee affected by it unless a subsequent step is taken within the time herein before limited. (ii) Where a grievance is not processed within the time allowed or has not been processed by the Union within the time prescribed, it shall be deemed to have been withdrawn. (iii) Where a grievance is not processed by the Employer within the time prescribed, it may be processed by the Union to the next step.

Settling of Grievances. An xxxxxxx effort shall be made to process and settle grievances fairly and promptly in the following manner: It is agreed that an Employee has no : (a) Step 1 - Such difference or grievance until he/she has may first given his/her immediate Supervisor an opportunity be discussed verbally with the supervisor concerned by the griever (or their representative) and with the shop xxxxxxx or other member of the Union present; or it may be reduced to adjust his/her complaint writing by the griever and taken up by the employee (or their representative) and a representative of the Union with the said employee's supervisor. At each step of the Grievance Procedure the griever shall have the right to be present. The grievance, whether taken up verbally or in writing, must be commenced within fourteen ten (1410) calendar working days of its the occurrence of the alleged difference or grievance or from when they ought to have become the parties first became aware of itthe occurrence. The Employee may request Where an employee (or their representative) elects to meet with their Supervisor discuss the matter verbally and the grievance is permitted not resolved, then it shall be reduced to have a co-worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative writing and again presented to the meetingsupervisor with whom it was discussed verbally before being advanced to subsequent grievance steps. The Employer will provide a written response Such reduction to writing and presentation to the complaint and if no satisfactory answer is received supervisor shall take place within seven ten (710) calendar working days from the time it was first discussed with the Employee’s immediate Supervisor, the Employee may proceed to Step 1 of the grievance procedure. Step 1 Failing satisfactory settlement at the complaint stage the Union may present the grievance verbal discussion. Replies to the appropriate Supervisor within seven (7) calendar days following the decision at the complaint stage. The grievance shall be in writing on a mutually approved form and shall include the nature of the grievance, the redress sought and the section or sections of the agreement that are alleged to have been violated. The Supervisor shall deliver his/her decision in writing within seven (7) calendar days following the presentation of the grievance to him/herat all stages. (b) Step 2 - Failing satisfactory settlement at within five (5) working days after the dispute has been submitted under Step 1, the Union may present the grievance xxxxxxx will submit to the Administrator, Superintendent of Schools or designate, in writing within seven (7) calendar days following receipt a written statement of the decision at Step 1. A meeting will be held within seven (7) calendar days from receipt particulars of the grievance between the Administrator, or designate, and the Unionredress sought. The Superintendent of Schools or designate shall render their decision within five (5) working days after receipt of the Administrator, or designate, shall be delivered in writing within seven (7) calendar days of the meetingsuch notice. (c) Step 3 - Failing satisfactory settlement at being reached in Step 2, either party the Union or Board may refer the grievance dispute to arbitration within thirty ten (3010) calendar days following receipt of the decision at Step 2working days.

Settling of Grievances. An xxxxxxx effort shall be made to process and settle grievances fairly and promptly in the following mannerComplaint stage: It is agreed understood that an Employee has no grievance until he/she has first given his/her immediate Supervisor an manager the opportunity to adjust his/of adjusting her complaint. Such complaint shall be discussed with her supervisor within fourteen (14) calendar days of its occurrence or when they ought after the circumstances giving rise to it have become aware of itoccurred. The Employee may request to meet with their Supervisor and is permitted to have a co-worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative to the meeting. The Employer will provide a written response to the complaint and if no satisfactory answer is received manager's decision shall be communicated within seven (7) calendar days from the time days. Failing settlement, it was first discussed with the Employee’s immediate Supervisor, the Employee may proceed to Step 1 of the shall then be taken up as a grievance procedure. Step 1 Failing satisfactory settlement at the complaint stage the Union may present the grievance to the appropriate Supervisor within seven (7) calendar days following communication of the decision manager's decision. Step 1: If an Employee believes that she has a grievance, she must place the details of the grievance in writing and sign it, and with her xxxxxxx present and discuss it with her Department Head or designate within ten (10) calendar days of the Department Head or designate's decision. Step 2: If the grievance is not satisfactorily settled within an additional seven (7) calendar days, the Employee, through the Grievance Committee of the Union, shall submit the matter in writing to the Chief Operating Officer for consideration at a meeting of the complaint stageGrievance Committee and representatives of the Employer. The grievance A meeting shall be in writing on a mutually approved form and shall include the nature held within fourteen (14) calendar days, after receipt of the grievance, written submission by the redress sought and the section or sections of the agreement that are alleged to have been violated. The Supervisor Chief Operating Officer who shall deliver his/render her decision in writing within seven (7) calendar days following after the presentation of the grievance to him/her. Step 2 Failing satisfactory settlement at Step 1, the Union may present the grievance to the Administrator, or designate, in writing within seven (7) calendar days following receipt of the decision at Step 1. A meeting will be held within seven (7) calendar days from receipt of the grievance between the Administrator, or designate, and the Union. The decision of the Administrator, or designate, shall be delivered in writing within seven (7) calendar days date of the meeting. Step 3 . Failing a satisfactory settlement at Step 2being reached, either party the dispute may refer the grievance be referred to arbitration within thirty twenty-one (3021) calendar days following receipt of days. The time periods specified in the decision at Step 2grievance and arbitration procedure may be extended upon mutual agreement between the Employer and the Union and upon confirmation in writing.

Settling of Grievances. An xxxxxxx effort shall be made to process and settle grievances fairly and promptly in the following manner: promptly. It is agreed understood that an Employee Employee(s) has no grievance until he/she the complaint has first given his/her immediate Supervisor an opportunity been referred to adjust his/her complaint the Employee’s Departmental Supervisor. A meeting for this purpose will be held within fourteen (14) calendar days of its occurrence or when they ought to have become aware of it. The Employee may request to meet with their Supervisor and is permitted to have a co-worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative to the meeting. The Employer will provide a written response date giving rise to the complaint and if no satisfactory answer is received or when it reasonably came to the attention of the Employee. Failing settlement within seven two (72) calendar days from following the time meeting it was shall then be taken as a grievance. STEP 1 The aggrieved Employee(s) shall submit the grievance to his/her Xxxxxxx. STEP 2 If the Xxxxxxx considers the grievance to be justified, the Employee(s) concerned, together with the Xxxxxxx, shall first discussed seek to settle the dispute with the Employee’s immediate Supervisor, the Employee may proceed to Step 1 Department Head or designate by presenting a written statement of the grievance procedure. Step 1 Failing satisfactory settlement at the complaint stage the Union may present the grievance within nine (9) days. The Department Head or designate will give his/her written decision to the appropriate Supervisor Xxxxxxx within seven six (76) calendar days following the decision at the complaint stage. The grievance shall be in writing on a mutually approved form and shall include the nature of receipt of the grievance. STEP 3 Failing a settlement of the grievance at Step 2, the redress sought and the section or sections grievance may be submitted within twelve (12) days of the agreement that are alleged response at Step 2 to have been violatedthe Administrator of the Home or designate, at the same time advising what redress is sought. The Supervisor shall deliver If requested by either party, the Administrator or his/her decision in writing designate, together with appropriate management representatives, shall meet with the Grievor and the union Grievance Committee within seven nine (79) calendar days following of receipt of the presentation grievance. The Employer shall give a written reply within nine (9) days of the meeting if one is convened or, of one is not convened, within nine (9) days of receipt of the grievance. STEP 4 Failing settlement of the grievance to him/her. Step 2 Failing satisfactory settlement at Step 13, the Union may present the grievance to the Administrator, or designate, in writing within seven (7) calendar days following receipt of the decision at Step 1. A meeting will be held within seven (7) calendar days from receipt of the grievance between the Administrator, or designate, and the Union. The decision of the Administrator, or designate, shall be delivered in writing within seven (7) calendar days of the meeting. Step 3 Failing satisfactory settlement at Step 2, either party may refer the grievance matter to arbitration within thirty (30) calendar days following receipt from the date of the decision at Employer’s response in Step 23.

Settling of Grievances. An xxxxxxx effort shall be made to process and settle grievances fairly and promptly in the following manner: It is agreed that an Employee has no grievance until he/she has first given his/her immediate Supervisor an opportunity to adjust his/her complaint within fourteen (14) calendar days of its occurrence or when they ought to have become aware of it. *Step The Employee may request to meet with their Supervisor and is permitted to have a co-worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative to the meeting. The Employer will provide a written response to the complaint and if no satisfactory answer is received aggrieved employee shall within seven (7) calendar days from the time it was first discussed with the Employee’s immediate Supervisor, the Employee may proceed to Step 1 after becoming aware of the grievance procedure. Step 1 Failing satisfactory settlement at the complaint stage the Union may present the grievance to the appropriate Supervisor within seven (7) calendar days following the decision at the complaint stage. The grievance shall be in writing on a mutually approved form and shall include the nature occurrence of the grievance, submit grievance to the redress sought and Shop Xxxxxxx or in the section or sections absence of Shop Xxxxxxx, another Shop Xxxxxxx may process the agreement that are alleged to have been violatedgrievance. The Supervisor shall deliver his/her decision in writing within seven (7) calendar days following If the presentation of Xxxxxxx considers the grievance to him/her. Step 2 Failing satisfactory settlement at Step 1be justified, the Union employee concerned together with the Shop Xxxxxxx, may present the grievance to the Administrator, or designate, in writing within seven (7) calendar days following receipt of the grievance, submit grievance in writing to the employee's supervisor outlining the alleged violations and redress sought. An xxxxxxx effort shall be made by all parties to settle the grievance at step Step Failing satisfactory settlement within four (4) calendar days after the dispute was submitted under Step the Xxxxxxx, within a further five (5) calendar days, will submit to the Department Head or Personnel Officer as the case may be, a written statement of the particulars of the grievance and redress sought. The Department Head and/or Personnel Officer shall render decision at within six (6) calendar days of receipt of such notice. Step 1. A meeting will be held Failing settlement being reached in Step the shop xxxxxxx assisted by another shop xxxxxxx shall within seven (7) calendar days from submit the grievance to the Administrator who shall render decision within nine (9) calendar days of receipt of such notice. Step Failing settlement being reached in Step either party may refer the grievance between the Administrator, or designate, and the Union. The decision of the Administrator, or designate, shall be delivered in writing dispute to arbitration within seven fifteen (715) calendar days of the meeting. Administrator's decision in Step 3 Failing satisfactory settlement All time limits in the grievance and arbitration procedure shall be exclusive of the paid holidays as outlined in clause Where a dispute arises involving a question of general application or interpretation of this Agreement, the Union or the Employer may initiate a grievance and the parties may mutually agree to by-pass Steps and of clause The Union and its representatives shall have the right to originate a grievance on behalf of an employee, or group of employees, and to seek adjustment with the Employer in the manner provided in the grievance procedure. Such a grievance shall commence at Step 2Replies to grievances stating reasons shall be in writing at all steps, either party may refer the grievance to arbitration within thirty (30) calendar days following receipt of the decision at Step 2.except Step

Settling of Grievances. An If an Employee has a complaint relating to the application, interpretation, administration or alleged violation of this Collective Agreement an xxxxxxx effort shall be made to process and settle grievances fairly and promptly in the following manner: It is agreed that an The Employee has no shall first discuss the complaint with the immediate Supervisor or designate who shall respond to the complaint to the grievor and Xxxxxxx (if one was present) within five (5) working days of the complaint being brought to their attention. Failing satisfactory settlement this process shall be documented on the reverse side of the grievance; and, The Employee shall submit a written grievance until hesigned by him/she has first given her to his/her immediate Supervisor an opportunity Operations Manager, if the same person as in Step 1, omit this Step and submit to adjust Step 3 (or in the absence of that person, his/her complaint designated representative), with a copy to Human Resources or designate within fourteen ten (1410) calendar working days of its occurrence or when they ought to have become aware of itfrom receiving the answer in Step 1. The Employee may request to meet with their Supervisor and is permitted to have a co-worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative to the meeting. The Employer will provide a written response to the complaint and if no satisfactory answer is received within seven (7) calendar days from the time it was first discussed with the Employee’s immediate Supervisor, the Employee may proceed to Step 1 of the grievance procedure. Step 1 Failing satisfactory settlement at the complaint stage the Union may present the grievance to the appropriate Supervisor within seven (7) calendar days following the decision at the complaint stage. The grievance shall be in writing on a mutually approved form and shall include the nature of the grievance, the redress remedy sought and the section or sections section(s) of the agreement that are Agreement alleged to have been violated, shall be set out in the grievance form. The Supervisor shall Operations Manager or his /her designated alternate will deliver his/her decision in writing written response within seven five (75) calendar working days following after receiving the presentation of written grievance. Should the Operations Manager or his/her designate wish to discuss the grievance prior to himissuing his/her. Step 2 her written reply, he/she will arrange to meet the grievor and his/her Xxxxxxx at a time which is mutually agreeable to the parties concerned. Failing satisfactory settlement at settlement: Within five (5) working days after the response is given under Step 1, No. 2 the Union may present grievor shall submit the written grievance to the Administrator, Director or his/her designate, in writing . The Director or his/her designate shall meet with the grievor and his/her xxxxxxx to review the grievance within seven five (75) calendar working days following receipt of this grievance. The Director or his/her designate in consultation with the decision at Step 1Executive Director will deliver his/her written response to the grievor with a copy to the Union within five (5) working days from the day on which the grievance meeting was convened. A meeting The parties may agree that failing a resolution, the matter will be held within seven (7) calendar days from receipt of the grievance between the Administrator, or designate, and the Unionreferred to a mutually agreed upon Grievance Mediation Officer. The decision of the Administrator, or designate, shall be delivered in writing within seven (7) calendar days of the meeting. Step 3 Failing a satisfactory settlement at being reached in Step 24, either party may refer the grievance dispute to arbitration within thirty (30) calendar days following receipt of the decision at Step 2Arbitration.

Settling of Grievances. An Should any difference arise between the parties bound by this Agreement there shall be no general stoppage of work on account of such difference. Failing all efforts to resolve the issue through the process identified in Article 5.02, an xxxxxxx effort shall be made to process and settle grievances any grievance fairly and promptly in the following manner: It : Step 1 An employee who believes himself to be aggrieved shall within ten (10) calendar days bring the matter to the attention of the supervisor, and attempt to resolve the complaint. They shall be accompanied by an authorized CUPE representative. If the immediate supervisor is agreed that an Employee has no grievance until he/she has first given his/her immediate Supervisor an opportunity the Manager, Policing Services forego Step 1 and proceed to adjust his/her complaint Step 2. Step 2 If a satisfactory resolution is not achieved within fourteen ten (1410) calendar days of its occurrence or when they ought to have become aware the submission of it. The Employee may request to meet with their Supervisor and is permitted to have a co-worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative to the meeting. The Employer will provide a written response to the complaint and if no satisfactory answer is received within seven (7) calendar days from the time it was first discussed with the Employee’s immediate Supervisor, the Employee may proceed to Step 1 of the grievance procedure. Step 1 Failing satisfactory settlement at the complaint stage the Union may present the grievance to the appropriate Supervisor within seven (7) calendar days following the decision at the complaint stage. The grievance shall be in writing on a mutually approved form and shall include the nature of the grievance, the redress sought and the section or sections of the agreement that are alleged to have been violated. The Supervisor shall deliver his/her decision in writing within seven (7) calendar days following the presentation of the grievance to him/her. Step 2 Failing satisfactory settlement at Step 1, the Union may present employee(s) concerned and an Step 3 If a satisfactory resolution is not achieved at Step 2, the employee(s) and an authorized CUPE representative shall submit the grievance to the Administrator, or designate, in writing within seven ten (710) calendar days following to the General Manager of Community and Protective Services, with a copy to Human Resource Services. The General Manager of Community and Protective Services will render a decision within ten (10) calendar days of receiving the grievance. 1) The parties may mutually agree to binding mediation. a) After receipt of the decision at Step 1. A meeting will be held within seven (7) calendar days from receipt the General Manager of the grievance between the AdministratorCommunity and Protective Services, or designateDesignate, and the Union. The decision of the Administrator, or designate, shall be delivered in writing within seven (7) calendar days of the meeting. Step 3 Failing satisfactory settlement at Step 2under step 3, either party may request that a Mediator be appointed to meet with the parties, investigate and define the issues in dispute and facilitate a resolution. b) The Mediator shall be appointed by mutual agreement between the parties. The purpose of the Mediator’s involvement in the grievance process is to assist the parties in reaching a resolution of the dispute. The Mediator shall not have the power to change this Agreement or to alter, modify or amend any of its provisions. c) The expenses of the Mediator shall be equally borne by both parties. 2) Failing a satisfactory settlement being reached in Step 3, the Union may, on giving eight (8) calendar days notice in writing to the employer of its intention, refer the grievance dispute to arbitration. A copy of the Union written notice to the employer of its intent to refer the dispute to arbitration within thirty (30) calendar days following receipt of the decision at Step 2shall be forwarded to Human Resource Services.

Settling of Grievances. An xxxxxxx effort It is the mutual desire of the parties that complaints and grievances shall be made to process and settle grievances fairly and settled as promptly as possible in the following manner: It is agreed COMPLAINT STAGE The parties agree that an Employee has no before commencing the formal grievance until he/she has first given procedure the aggrieved employee, will seek to settle his complaint with the his/her immediate Supervisor an opportunity to adjust his/her complaint or Superintendent within fourteen three (143) calendar working days of its occurrence the event or when they time at which the employee became aware or ought reasonably to have become aware of itthe event which led to the complaint. If he/she wishes, the aggrieved employee may have the assistance of a member of the Grievance Committee when presenting their complaint. The Employee may request number of employees attending grievance meetings shall be limited to meet with their Supervisor and is permitted to have a co-worker from their department present at two (2) plus the meeting. Prior approval is required to attend the meetinggrievor. The Employee has the option of making a written submission as an alternative to the meeting. The Employer will provide a written response immediate Supervisor or Superintendent shall reply verbally to the complaint within three (3) working days after the date of the meeting to discuss the complaint. Grievances and if no satisfactory answer is received within seven (7) calendar days from the time it was first discussed with the Employee’s immediate Supervisorreplies, the Employee may proceed to stating reasons, shall be in writing commencing at Step 1 of the grievance procedureGrievance Procedure. Step STEP 1 Failing satisfactory settlement of the dispute at the complaint stage Complaint Stage, the Union may present Chief Xxxxxxx or his/her designate may, within five (5) working days of receipt of reply from the grievance to Complaint Stage, submit a written statement of the appropriate Supervisor within seven (7) calendar days following the decision at the complaint stage. The grievance shall be in writing on a mutually approved form and shall include the nature particulars of the grievance, including article(s) violated and the redress sought as follows: for employees in the Parks Section, submit to the Director of Parks Maintenance & Operations or in his/her absence, his/her designate, for employees in the Recreation Section, submit to the Director of Recreation & Culture or in his/her absence, his/her designate, for employees in the Maintenance and Operations Section, submit to the Director of Maintenance and Operations or in his/her absence, his/her designate. for employees in the Asset Management Section, submit to the Director of Asset Management or in his/her absence, his/her designate He/she shall give his/her decision in writing to the Chief Xxxxxxx or his/her designate within five (5) working days of the submission of the grievance. STEP 2 Failing satisfactory settlement being reached in Step 1, the Chief Xxxxxxx or his/her designate may submit the written grievance within five (5) working days to the Director of Human Resources or his/her designate. The Director of Human Resources will convene a meeting with the Grievance Committee, the Grievor and Members of Management as soon as mutually agreeable and the section Director of Human Resources or sections designate will render his/her decision in writing not later than five (5) working days from the date of the agreement that are alleged meeting. STEP 3 Failing a satisfactory settlement being reached in Step 2, the Chief Xxxxxxx, or his/her designate may submit the grievance within five (5) working days to have been violatedthe Chief Administrative Officer (or designate) who will meet with members of the Grievance Committee, the Grievor and Members of Management as soon as mutually agreeable. The Supervisor shall deliver Chief Administrative Officer (or designate) will render his/her decision in writing within seven ten (710) calendar days following the presentation of the grievance to him/her. Step 2 Failing satisfactory settlement at Step 1, the Union may present the grievance to the Administrator, or designate, in writing within seven (7) calendar days following receipt of the decision at Step 1. A meeting will be held within seven (7) calendar days from receipt of the grievance between the Administrator, or designate, and the Union. The decision of the Administrator, or designate, shall be delivered in writing within seven (7) calendar working days of the meeting. Step 3 STEP 4 Failing a satisfactory settlement at being reached in Step 23, either party may within ten (10) working days refer the grievance dispute to arbitration within thirty (30) calendar days following receipt of the decision at Step 2arbitration.

Settling of Grievances. An xxxxxxx effort shall be made to process and settle grievances fairly and promptly in the following manner: It is agreed that an Employee has no grievance until he/she has first given his/her immediate Supervisor an opportunity to adjust his/her complaint within fourteen (14) calendar days of its occurrence or when they ought to have become aware of it. The Employee may request to meet with their Supervisor and is permitted to have a co-worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative to the meeting. The Employer will provide a written response to the complaint and if no satisfactory answer is received within seven (7) calendar days from the time it was first discussed with the Employee’s immediate Supervisor, the Employee may proceed to Step 1 of the grievance procedure.: Step 1 Failing satisfactory settlement at the complaint stage the Union may present The aggrieved employee will submit the grievance to the appropriate Supervisor within seven (7) calendar days following employee's Xxxxxxx. If the decision at the complaint stage. The grievance shall be in writing on a mutually approved form and shall include the nature of the grievanceemployee's Xxxxxxx is absent, the redress sought and the section or sections of the agreement that are alleged to have been violated. The Supervisor shall deliver his/her decision in writing within seven (7) calendar days following the presentation of employee may submit the grievance to him/herthe Chief Xxxxxxx and/or another member of the Grievance Committee. At each step of the Grievance procedure the griever shall have the right to be present. Step 2 Failing satisfactory settlement at Step 1, If the Union may present Xxxxxxx and/or the Grievance Committee consider the grievance to be justified, they will first discuss the Administrator, or designate, in writing dispute with the employee's administrative supervisor who will render a decision within seven five (75) calendar days following receipt of the decision working days. An employee who wishes a grievance to be presented at Step 1. A meeting will be held within seven (7) calendar days from receipt 2 of the grievance between procedure must do so no later than twenty (20) working days after the Administratordate: a) on which the employee was notified orally or in writing, or designate, and the Union. The decision of the Administrator, action or designate, shall be delivered in writing within seven (7circumstances giving rise to the grievance; or b) calendar days on which the employee first became aware of the meetingaction or circumstances giving rise to the grievance. Step 3 Failing satisfactory settlement at within five (5) working days after the dispute was submitted under Step 2, either party the Chief Xxxxxxx may submit to the Director of Human Resources and Labour Relations a written statement of the particulars of the grievance and the redress sought. The Director of Human Resources and Labour Relations will meet with the Chief Xxxxxxx and griever to attempt to resolve the grievance. The Director of Human Resources and Labour Relations shall render a decision on the grievance within five (5) working days after the meeting, but in any case, not later than ten (10) working days after receipt of the grievance at Step 3. Step 4 Failing satisfactory settlement being reached in Step 3 on matters of suspensions and dismissals, the grievance committee may submit the written grievance within ten (10) working days to the University-College Executive which shall within ten (10) working days after the receipt of the grievance, grant a hearing to the Union on the grievance. The Executive shall render a decision on the grievance within ten (10) working days of the hearing. Step 5 Failing a satisfactory settlement being reached in Step 3 or 4, Union may refer the grievance dispute to arbitration within thirty twenty (3020) calendar working days following after receipt of the decision at Step 2of the University- College Executive or Director of Human Resources and Labour Relations.

Settling of Grievances. An xxxxxxx effort shall be made to process and settle grievances fairly and promptly in the following manner: It is agreed understood that an Employee employee has no grievance until he/she has first given his/her immediate Supervisor an opportunity to adjust his/her complaint within fourteen (14) calendar days of its occurrence or when they ought to have become aware of itcomplaint. In discussing his/her complaint, the employee may be accompanied by his/her xxxxxxx. The Employee may request employee will have three (3) working days from the occurrence of the incident to lodge the complaint. If there is no settlement within the three (3) days, it shall then be taken up as a grievance in the following manner and sequence. Step 1 The aggrieved nurse(s) will submit the grievance to the Association’s Grievance Committee and if the nurse(s) and/or the Committee consider the grievance to be justified, he/she or they will first seek to settle the dispute with the Director of Nursing. Failing satisfactory settlement within five (5) working days after the grievance was submitted under Step 1, the Grievance Committee shall within three (3) working days thereafter submit to the Administrator of the Home or his/her designate, a written copy of the grievance and the redress sought. The Administrator of the Home or his/her designate, shall render his/her decision within five (5) working days after the receipt of such grievance and may, if he/she deems it to be expedient, meet with their Supervisor the Grievance Committee within this period to further discuss and is permitted consider the grievance. Grievances proceeding to have a co-worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative Step 3 must be submitted to the meeting. The Employer will provide a written response to the complaint and if no satisfactory answer is received Human Resources Department within seven (7) calendar days from the time it was first discussed with the Employee’s immediate Supervisor, the Employee may proceed to Step 1 of the grievance procedure. date of the Administrator’s response at Step 1 Failing satisfactory settlement at the complaint stage the Union may present the grievance to the appropriate Supervisor within seven (7) calendar days following the decision at the complaint stage2. The grievance shall be in writing on a mutually approved form and shall include the nature C.A.O. or his/her appointee shall, within ten (10) working days of receipt of the grievance, arrange a meeting with the redress sought and Grievance Committee, who may be accompanied by the section or sections Labour Relations Officer. The C.A.O. shall within ten (10) working days from the date of the agreement that are alleged to have been violated. The Supervisor shall deliver grievance hearing, render his/her decision in writing within seven (7) calendar days following to the presentation Chairperson of the grievance Grievance Committee. If this decision is not satisfactory to him/her. Step 2 Failing satisfactory settlement at Step 1the Association, the Union grievance may present the grievance be referred to the Administrator, or designate, in writing within seven (7) calendar days following receipt of the decision at Step 1Arbitration by either party. A meeting will be held within seven (7) calendar days from receipt of the grievance between the Administrator, or designate, and the Union. The decision of the Administrator, or designate, Such referral shall be delivered in writing made within seven ten (710) calendar days of the meetingworking days. Step 3 Failing satisfactory settlement at Step 2, either party may refer the grievance to arbitration within thirty (30) calendar days following receipt of the decision at Step 2.

Settling of Grievances. An xxxxxxx effort shall be made to process and settle grievances fairly and promptly in the following manner: It is agreed that an Employee has no : (a) Step 1 - Such difference or grievance until he/she has may first given be discussed verbally with the supervisor concerned by the griever (or his/her immediate Supervisor an opportunity representative) and with the shop xxxxxxx or other member of the Union present; or it may be reduced to adjust writing by the griever and taken up by the employee (or his/her complaint representative) and a representative of the Union with the said employee's supervisor. At each step of the Grievance Procedure the griever shall have the right to be present. The grievance, whether taken up verbally or in writing, must be commenced within fourteen ten (1410) calendar working days of its the occurrence of the alleged difference or grievance or from when they ought to have become the parties first became aware of itthe occurrence. The Employee may request Where an employee (or his/her representative) elects to meet with their Supervisor discuss the matter verbally and the grievance is permitted not resolved, then it shall be reduced to have a co-worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative writing and again presented to the meetingsupervisor with whom it was discussed verbally before being advanced to subsequent grievance steps. The Employer will provide a written response Such reduction to writing and presentation to the complaint and if no satisfactory answer is received supervisor shall take place within seven ten (710) calendar working days from the time it was first discussed with the Employee’s immediate Supervisor, the Employee may proceed to Step 1 of the grievance procedure. Step 1 Failing satisfactory settlement at the complaint stage the Union may present the grievance verbal discussion. Replies to the appropriate Supervisor within seven (7) calendar days following the decision at the complaint stage. The grievance shall be in writing on at all stages. (b) Step 2 - Failing satisfactory settlement within five (5) working days after the dispute has been submitted under Step 1, the xxxxxxx will submit to the Superintendent of Schools or designate, a mutually approved form and shall include the nature written statement of the grievance, particulars of the grievance and the redress sought and the section or sections of the agreement that are alleged to have been violatedsought. The Supervisor Superintendent of Schools or designate shall deliver render his/her decision in writing within seven five (75) calendar working days following the presentation after receipt of the grievance to him/hersuch notice. (c) Step 2 3 - Failing satisfactory settlement at being reached in Step 12, the Union may present the grievance to the Administrator, or designate, in writing within seven (7) calendar days following receipt of the decision at Step 1. A meeting will be held within seven (7) calendar days from receipt of the grievance between the Administrator, or designate, and the Union. The decision of the Administrator, or designate, shall be delivered in writing within seven (7) calendar days of the meeting. Step 3 Failing satisfactory settlement at Step 2, either party Board may refer the grievance dispute to arbitration within thirty ten (3010) calendar days following receipt of the decision at Step 2working days.

Settling of Grievances. An xxxxxxx effort It is the mutual desire of the parties to this Agreement that the complaint of an employee shall be made resolved as promptly as possible. An employee who has a complaint must bring that complaint to process the attention of the immediate supervisor/management employee within seven (7) calendar days when the employee became or ought reasonably to have become aware of the occurrence which gave rise to the complaint. It is understood that an employee has no complaint until he has first discussed his complaint with his immediate supervisor/management employee to afford her opportunity to attempt to adjust the complaint and settle grievances fairly and promptly in verbally reply, which shall be a maximum of four (4) calendar days from the presentation of the complaint. Failing informal settlement, the following manner: It is agreed that an Employee has no grievance until he/she has first given his/her steps shall apply: Step 1 An employee with a grievance shall file a written copy of the grievance with their immediate Supervisor an opportunity to adjust his/her complaint supervisor, or designate, within fourteen (14) calendar days of its occurrence or when they ought to have become from which the employee first became aware of itthe facts giving rise to the grievance. The Employee may request grievance shall be signed by the employee, state the nature of the grievance, the specific provisions of the Agreement which are alleged to meet with their Supervisor be violated and is permitted to have a co-worker from their department present at indicate the meeting. Prior approval is required to attend the meetingrelief sought. The Employee has the option of making employee may be accompanied by a written submission as an alternative to the meetingUnion xxxxxxx. The Employer supervisor, or designate, will provide give a written response to the complaint and if no satisfactory answer is received grievance within seven (7) calendar days from the time it was first discussed with the Employee’s immediate Supervisor, the Employee may proceed to Step 1 of receipt of the grievance proceduregrievance. Step 1 2 Failing satisfactory settlement at being reached in Step 1, the complaint stage the Union may present the grievance to the appropriate Supervisor employee(s) concerned, shall, within seven (7) calendar days following the supervisor’s decision at described above, submit the complaint stagegrievance in writing to their Manager of Services. The grievance employee may be accompanied by a Union Xxxxxxx. The Manager of Services shall be in writing on a mutually approved form meet with the parties within five (5) calendar days of receipt and shall include the nature of the grievance, the redress sought and the section or sections of the agreement that are alleged to have been violated. The Supervisor shall deliver his/her render a decision in writing within seven (7) calendar days following the presentation of the grievance to him/herafter such meeting. Step 2 3 Failing satisfactory settlement at being reached in Step 12, the Union may present employee(s) concerned, shall, within seven (7) calendar days following the Manager of Services’ decision described above, submit the grievance in writing to the Administrator, Executive Director or designate, . The employee may be accompanied by a Union Xxxxxxx. The Executive Director shall meet with the parties within seven (7) calendar days of receipt and shall render a decision in writing within seven (7) calendar days following receipt of the decision at Step 1. A meeting will be held within seven (7) calendar days from receipt of the grievance between the Administrator, or designate, and the Union. The decision of the Administrator, or designate, shall be delivered in writing within seven (7) calendar days of the after such meeting. Step 3 4 Failing a satisfactory settlement at being reached in Step 23, either party may refer the grievance may be referred directly to arbitration within thirty (30) calendar days following receipt of the decision at Step 2in accordance with Article 14.

Settling of Grievances. An xxxxxxx effort shall be made to process and settle grievances fairly and promptly in the following manner: It is agreed that an Employee has no grievance until he/she has first given his/her immediate Supervisor an opportunity to adjust his/her complaint within fourteen (14) calendar days of its occurrence or when they ought to have become aware of it. The Employee may request to meet with their Supervisor and is permitted to have a co-worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative to the meeting. The Employer will provide a written response to the complaint and if no satisfactory answer is received within seven (7) calendar days from the time it was first discussed with the Employee’s immediate Supervisor, the Employee may proceed to Step 1 of the grievance procedure.: Step 1 Failing satisfactory settlement at the complaint stage the Union may present The aggrieved employee will submit the grievance to the appropriate Supervisor within seven (7) calendar days following employee's Xxxxxxx. If the decision at the complaint stage. The grievance shall be in writing on a mutually approved form and shall include the nature of the grievanceemployee's Xxxxxxx is absent, the redress sought and the section or sections of the agreement that are alleged to have been violated. The Supervisor shall deliver his/her decision in writing within seven (7) calendar days following the presentation of employee may submit the grievance to him/herthe Chief Xxxxxxx and/or another member of the Grievance Committee. At each step of the Grievance procedure the griever shall have the right to be present. Step 2 Failing satisfactory settlement at Step 1, If the Union may present Xxxxxxx and/or the Grievance Committee consider the grievance to be justified, they will first discuss the Administrator, or designate, in writing dispute with the employee's administrative supervisor who will render a decision within seven five (75) calendar days following receipt of the decision working days. An employee who wishes a grievance to be presented at Step 1. A meeting will be held within seven (7) calendar days from receipt 2 of the grievance between procedure must do so no later than twenty (20) working days after the Administratordate: a) on which the employee was notified orally or in writing, or designate, and the Union. The decision of the Administrator, action or designate, shall be delivered in writing within seven (7circumstances giving rise to the grievance; or b) calendar days on which the employee first became aware of the meetingaction or circumstances giving rise to the grievance. Step 3 Failing satisfactory settlement at within five (5) working days after the dispute was submitted under Step 2, either party the Chief Xxxxxxx may submit to the Director of Human Resources and Labour Relations a written statement of the particulars of the grievance and the redress sought. The Director of Human Resources and Labour Relations will meet with the Chief Xxxxxxx and griever to attempt to resolve the grievance. The Director of Human Resources and Labour Relations shall render a decision on the grievance within five (5) working days after the meeting, but in any case, not later than ten (10) working days after receipt of the grievance at Step 3. Step 4 Failing satisfactory settlement being reached in Step 3 on matters of suspensions and dismissals, the grievance committee may submit the written grievance within ten (10) working days to the University-College Executive which shall within ten (10) working days after the receipt of the grievance, grant a hearing to the Union on the grievance. The Executive shall render a decision on the grievance within ten (10) working days of the hearing. Step 5 Failing a satisfactory settlement being reached in Step 3 or 4, Union may refer the grievance dispute to arbitration within thirty twenty (3020) calendar working days following after receipt of the decision at Step 2of the University-College Executive or Director of Human Resources and Labour Relations.

Settling of Grievances. An xxxxxxx effort shall be made to process and settle grievances fairly and promptly in the following manner: It is agreed that an Employee has no grievance until he/she has first given his/her immediate Supervisor an opportunity to adjust his/her complaint within fourteen (14) calendar days of its occurrence or when they ought to have become aware of it. The Employee may request to meet with their Supervisor and is permitted to have a co-worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative to the meeting. The Employer will provide a written response to the complaint and if no satisfactory answer is received within seven fourteen (714) calendar days from the time it was first discussed with the Employee’s immediate Supervisor, the Employee may proceed to Step 1 of the grievance procedure. Step 1 Failing satisfactory settlement at the complaint stage the Union may present the grievance to the appropriate Supervisor within seven fourteen (714) calendar days following the decision at the complaint stage. The grievance shall be in writing on a mutually approved form and shall include the nature of the grievance, the redress sought and the section or sections of the agreement that are alleged to have been violated. The Supervisor shall deliver his/her decision in writing within seven fourteen (714) calendar days following the presentation of the grievance to him/her. Step 2 Failing satisfactory settlement at Step 1, the Union may present the grievance to the Administrator, or designate, in writing within seven fourteen (714) calendar days following receipt of the decision at Step 1. A meeting will be held within seven fourteen (714) calendar days from receipt of the grievance between the Administrator, or designate, and the Union. The decision of the Administrator, or designate, shall be delivered in writing within seven fourteen (714) calendar days of the meeting. Step 3 . Failing satisfactory settlement at Step 2, either party may refer the grievance to arbitration within thirty (30) calendar days following receipt of the decision at Step 2.

Settling of Grievances. An xxxxxxx effort shall be made to process and settle grievances fairly and promptly in the following manner: It is agreed understood that an Employee employee has no grievance until he/she has first given his/her immediate Supervisor an opportunity to adjust his/her complaint within fourteen (14) calendar days of its occurrence or when they ought to have become aware of itcomplaint. In discussing his/her complaint, the employee may be accompanied by his/her xxxxxxx. The Employee may request employee will have five (5) working days from the occurrence of the incident to lodge the complaint. If there is no settlement within the five (5) days, it shall then be taken up as a grievance in the following manner and sequence. Step 1 The aggrieved nurse(s) will submit the grievance to the Association’s Grievance Committee and if the nurse(s) and/or the Committee consider the grievance to be justified, he/she or they will first seek to settle the dispute with the Director of Nursing. Failing satisfactory settlement within five (5) working days after the grievance was submitted under Step 1, the Grievance Committee shall within three (3) working days thereafter submit to the Administrator of the Home or his/her designate, a written copy of the grievance and the redress sought. The Administrator of the Home or his/her designate, shall render his/her decision within five (5) working days after the receipt of such grievance and may, if he/she deems it to be expedient, meet with their Supervisor the Grievance Committee within this period to further discuss and is permitted consider the grievance. Grievances proceeding to have a co-worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative Step 3 must be submitted to the meeting. The Employer will provide a written response to the complaint and if no satisfactory answer is received Human Resources Department within seven (7) calendar days from the time it was first discussed with the Employee’s immediate Supervisor, the Employee may proceed to Step 1 of the grievance procedure. date of the Administrator’s response at Step 1 Failing satisfactory settlement at the complaint stage the Union may present the grievance to the appropriate Supervisor within seven (7) calendar days following the decision at the complaint stage2. The grievance shall be in writing on a mutually approved form and shall include the nature C.A.O. or his/her appointee shall, within ten (10) working days of receipt of the grievance, arrange a meeting with the redress sought and Grievance Committee, who may be accompanied by the section or sections Labour Relations Officer. The C.A.O. shall within ten (10) working days from the date of the agreement that are alleged to have been violated. The Supervisor shall deliver grievance hearing, render his/her decision in writing within seven (7) calendar days following to the presentation Chairperson of the grievance Grievance Committee. If this decision is not satisfactory to him/her. Step 2 Failing satisfactory settlement at Step 1the Association, the Union grievance may present the grievance be referred to the Administrator, or designate, in writing within seven (7) calendar days following receipt of the decision at Step 1Arbitration by either party. A meeting will be held within seven (7) calendar days from receipt of the grievance between the Administrator, or designate, and the Union. The decision of the Administrator, or designate, Such referral shall be delivered in writing made within seven ten (710) calendar days of the meetingworking days. Step 3 Failing satisfactory settlement at Step 2, either party may refer the grievance to arbitration within thirty (30) calendar days following receipt of the decision at Step 2.

Settling of Grievances. An xxxxxxx effort In the event that any difference arises out of the interpretation, application, operation, or any alleged violation of this Agreement, including any question as to whether any matter is arbitrable, such questions or differences shall be made to process finally and settle grievances fairly and promptly conclusively settled without stoppage of work in the following manner: It is agreed that an Employee has no grievance until he/she has first given his/her immediate Supervisor an opportunity to adjust his/her complaint within fourteen : Step 1 Within ten (1410) calendar working days of its occurrence the employee becoming aware, or when they ought to from the time that the employee should have reasonably become aware of it. The Employee may request the matter, the employee along with a Union representative shall meet in an attempt to meet resolve the issue with their Supervisor and is permitted to have a co-worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative to the meetingimmediate exempt Supervisor. The Employer will provide a written response decision in writing to the complaint and if no satisfactory answer is received Union within seven five (75) calendar working days from the time it was first discussed with the Employee’s immediate Supervisor, the Employee may proceed to Step 1 date of the grievance procedure. Step 1 Failing satisfactory settlement at the complaint stage the Union may present the grievance to the appropriate Supervisor within seven (7) calendar days following the decision at the complaint stage. The grievance shall be in writing on a mutually approved form and shall include the nature of the grievance, the redress sought and the section or sections of the agreement that are alleged to have been violated. The Supervisor shall deliver his/her decision in writing within seven (7) calendar days following the presentation of the grievance to him/hermeeting. Step 2 Failing satisfactory If no settlement is reached at Step 1, the Union may present aggrieved employee shall, through their Union, submit the grievance to the Administrator, or designate, in writing to their Department Head within seven five (75) calendar working days following receipt of the decision at Step 1. A meeting will be held The Department Head and the immediate exempt Supervisor shall meet with the grievor and the Union's Grievance Committee Chairperson, and the Shop Xxxxxxx within seven five (75) calendar working days from of the receipt of the grievance between the Administrator, or designate, and the Unionin an attempt to reach a satisfactory settlement. The Employer will provide a decision of the Administrator, or designate, shall be delivered in writing to the Union within seven ten (710) calendar working days from the date of the meeting. Step 3 Failing satisfactory settlement Should the grievance not be resolved at Step 2, either party may refer the Union shall submit the grievance to arbitration the Chief Administrative Officer. The Employer will arrange or confirm a meeting date within thirty five (305) calendar working days following from the receipt of the grievance. This meeting shall occur within a reasonable period of time. The meeting shall be held between the Union Grievance Committee, and/or the representative of the Union, the grievor and the Employer representatives in an attempt to resolve the issue. The Employer will provide a decision at in writing to the Union within five (5) working days from the date of the meeting. Step 24 Should any difference fail to be resolved by the Union and the Employer within twenty (20) working days from the Employer's response, the grievance may be submitted to Arbitration as set forth in Article 13 of this Agreement.

Settling of Grievances. An xxxxxxx effort shall be made The parties to process and settle grievances fairly and promptly in this Agreement are agreed that it is of the following manner: utmost importance to adjust complaints as quickly as possible. It is agreed understood that an Employee has no grievance until he/she has first given his/her employee does not have a complaint unless it is officially brought to the attention of the immediate Supervisor an opportunity to adjust his/her complaint within fourteen five (145) calendar working days of its occurrence the event or when they time at which the employee became or ought reasonably to have become aware of itthe event which led to the complaint. The Employee may request to meet with their immediate Supervisor and is permitted to have a co-worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative to the meeting. The Employer will provide a written response shall reply to the complaint and if no satisfactory answer is received within five (5) working days. Failing settlement of the complaint, the aggrieved employee shall present her grievance within seven (7) calendar working days from after the time it was first discussed with the Employee’s immediate Supervisor, the Employee may proceed to Step 1 receipt of the grievance procedure. Step 1 Failing satisfactory settlement reply at the complaint stage the Union may present the grievance to the appropriate Supervisor within seven (7) calendar days following the decision at the complaint stageher Branch Manager. The grievance shall be in writing on a mutually approved form and shall include the nature what article(s) of the grievance, Collective Agreement is being grieved; why it is being grieved; and shall specify the redress sought and relief sought. She shall have the section or sections assistance of the agreement that are alleged to have been violatedher xxxxxxx if she so desires. The Supervisor Branch Manager shall deliver his/give her decision in writing within seven (7) calendar working days following the presentation of the grievance to him/her. Step 2 . Failing satisfactory settlement at this stage, the grievance may proceed to Step 2. Within ten (10) working days after the decision is given under Step No. 1, the Union may present aggrieved employee, accompanied by her xxxxxxx, shall meet within a further five (5) working days with the grievance Chief Executive Officer or her designate to consider the Administrator, grievance. The Chief Executive Officer or designate, in writing her designate shall give her decision within seven ten (710) calendar days following receipt of the decision at Step 1working days. A meeting will be held within seven (7) calendar days from receipt If final settlement of the grievance between is not reached at Step 2 and if the Administratorgrievance is one which concerns the interpretation, application, administration or designate, and the Union. The decision alleged violation of the AdministratorAgreement, or designate, shall then the grievance may be delivered referred in writing by either party to a Board of Arbitration as provided in Article 10.00 following, at any time within seven ten (710) calendar working days of after the meeting. Step 3 Failing satisfactory settlement at decision is given under Step 2, either party may refer and if no such written request for arbitration is received within the grievance time limit, then it shall be deemed to arbitration within thirty (30) calendar days following receipt of the decision at Step 2have been abandoned.

Settling of Grievances. An xxxxxxx effort shall be made to process and settle grievances fairly and promptly in the following manner: It is agreed that an Employee employee has no grievance until he/she has first given his/her immediate Supervisor supervisor an opportunity to adjust his/her complaint within fourteen (14) calendar days of its occurrence or when they ought to have become aware of it. The Employee may request to meet with their Supervisor and is permitted to have a co-worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative to the meeting. The Employer will provide a written response to the complaint and if If no satisfactory answer is received within seven (7) calendar days from the time it was first discussed with the Employeeemployee’s immediate Supervisorsupervisor, the Employee employee may proceed to Step 1 of the grievance procedure. Step 1 . Failing satisfactory settlement at the complaint stage the Union may present the grievance to the appropriate Supervisor supervisor within seven (7) calendar days following the decision at the complaint stage. The grievance shall be in writing on a mutually approved form and shall include the nature of the grievance, the redress sought and the section or sections of the agreement that are alleged to have been violated. The Supervisor supervisor shall deliver his/her decision in writing within seven (7) calendar days following the presentation of the grievance to him/her. Step 2 Failing satisfactory settlement at Step 1, the Union may present the grievance to the Administrator, or designate, in writing within seven (7) calendar days following receipt of the decision at Step 1. A meeting will be held within seven (7) calendar days from receipt of the grievance between the Administrator, or designate, and the Union. The decision of the Administrator, or designate, shall be delivered in writing within seven (7) calendar days of the meeting. Step 3 . Failing satisfactory settlement at Step 2, either party may refer the grievance to arbitration within thirty (30) calendar days following receipt of the decision at Step 2.Policy Grievance The Union may file a grievance alleging violation, misinterpretation or non-application of any provision of this Agreement. Such a grievance will be submitted at Step Two of the grievance procedure by the President of the Local or designate. Attendance at Grievance Hearings

Settling of Grievances. An xxxxxxx effort In the event that any difference arises out of the interpretation, application, operation, or any alleged violation of this Agreement, including any question as to whether any matter is arbitrable, such questions or differences shall be made to process finally and settle grievances fairly and promptly conclusively settled without stoppage of work in the following manner: It is agreed that an Employee has no grievance until he/she has first given his/her immediate Supervisor an opportunity to adjust his/her complaint within fourteen matter: STEP 1 Within ten (1410) calendar working days of its occurrence the employee becoming aware, or when they ought to from the time that the employee should have reasonably become aware of it. The Employee may request the matter, the employee along with a Union representative shall meet in an attempt to meet resolve the issue with their Supervisor and is permitted to have a co-worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative to the meetingimmediate exempt supervisor. The Employer will provide a written response decision in writing to the complaint and if no satisfactory answer is received Union within seven five (75) calendar working days from the time it was first discussed with the Employee’s immediate Supervisor, the Employee may proceed to Step 1 date of the grievance proceduremeeting. Step 1 Failing satisfactory STEP 2 If no settlement at the complaint stage the Union may present the grievance to the appropriate Supervisor within seven (7) calendar days following the decision at the complaint stage. The grievance shall be in writing on a mutually approved form and shall include the nature of the grievance, the redress sought and the section or sections of the agreement that are alleged to have been violated. The Supervisor shall deliver his/her decision in writing within seven (7) calendar days following the presentation of the grievance to him/her. Step 2 Failing satisfactory settlement is reach at Step 1, the Union may present aggrieved employee shall, through their Union, submit the grievance to the Administrator, or designate, in writing to their department head within seven five (75) calendar working days following receipt of the decision at Step 1. A meeting will be held Their department head and the immediate exempt supervisor shall meet with the grievor and the Union’s Grievance Committee Chairperson, and the Shop Xxxxxxx within seven five (75) calendar working days from of the receipt of the grievance between the Administrator, or designate, and the Unionin an attempt to reach a satisfactory settlement. The Employer will provide a decision of the Administrator, or designate, shall be delivered in writing to the Union within seven ten (710) calendar working days from the date of the meeting. Step STEP 3 Failing satisfactory settlement Should the grievance not be resolved at Step 2, either party may refer the Union shall submit the grievance to arbitration the Chief Administrative Officer. The Employer will arrange or confirm a meeting date within thirty five (305) calendar working days following from the receipt of the grievance. This meeting shall occur within a reasonable period of time. The meeting shall be held between the Union Grievance Committee, and/or the representative of the Union, the grievor and the Employer representatives in an attempt to resolve the issue. The Employer will provide a decision at Step 2in writing to the Union within five (5) working days from the date of the meeting. STEP 4 Should any difference fail to be resolved by the Union and the Employer within twenty (20) working days from the Employer’s response, the grievance may be submitted to arbitration as set forth in Article 13 of this Agreement.

Settling of Grievances. An xxxxxxx effort shall be made to process and settle grievances fairly and promptly in the following manner: It is agreed that an Employee has no grievance until he/she has first given his/her immediate Supervisor an opportunity to adjust his/her complaint within fourteen (14) calendar working days of its occurrence or when they ought to have become aware of it. When the Employee has a complaint, he/she needs to identify to the immediate Supervisor at the beginning of the meeting what the intent of the meeting is (i.e. this is a formal complaint. A meeting date will be mutually agreed upon within seven (7) working days. The Employee may request to meet with their Supervisor and is permitted to have a co-worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative to the meeting. The Employer will provide a written response to the complaint and if no satisfactory answer is received within seven (7) calendar working days from the time it was first discussed with the Employee’s immediate Supervisor, the Employee may proceed to Step 1 of the grievance procedure. Step 1 Failing satisfactory settlement at the complaint stage the Union may present the grievance to the appropriate Supervisor General Manager within seven (7) calendar working days following the decision at the complaint stage. The grievance shall be in writing on a mutually approved form and shall include the nature of the grievance, the redress sought and the section or sections of the agreement that are alleged to have been violated. The Supervisor General Manager shall deliver his/her decision in writing within seven (7) calendar working days following the presentation of the grievance to him/her. Step 2 Failing satisfactory settlement at Step 1, the Union may present the grievance to the Administrator, Director of Social Services or designate, in writing within seven (7) calendar working days following receipt of the decision at Step 1. A meeting will be held mutually agreed upon within seven (7) calendar working days from receipt of the grievance between the Administrator, Director of Social Services or designate, the Director of Human Resources or designate and the Union. The decision of the Administrator, Director of Social Services or designate, shall be delivered in writing within seven (7) calendar working days of the meeting. Step 3 Failing satisfactory settlement at Step 2, either party may refer the grievance to arbitration within thirty (30) calendar days following receipt of the decision at Step 2. (i) The decision given in Step 1 or Step 2, as the case may be, shall be final and binding upon the Employer and the Union and upon any Employee affected by it unless a subsequent step is taken within the time herein before limited. (ii) Where a grievance is not processed within the time allowed or has not been processed by the Union within the time prescribed, it shall be deemed to have been withdrawn. (iii) Where a grievance is not processed by the Employer within the time prescribed, it may be processed by the Union to the next step.

Settling of Grievances. An xxxxxxx effort shall be made to process and settle grievances fairly and promptly in the following manner: promptly. It is agreed understood that an Employee Employee(s) has no grievance until he/she the complaint has first given his/her immediate Supervisor an opportunity been referred to adjust his/her complaint the Employee’s Departmental Supervisor. A meeting for this purpose will be held within fourteen (14) calendar days of its occurrence or when they ought to have become aware of it. The Employee may request to meet with their Supervisor and is permitted to have a co-worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative to the meeting. The Employer will provide a written response date giving rise to the complaint and if no satisfactory answer is received or when it reasonably came to the attention of the Employee. Failing settlement within seven two (72) calendar days from following the time meeting it was shall then be taken as a grievance. STEP 1 The aggrieved Employee(s) shall submit the grievance to his/her Xxxxxxx. STEP 2 If the Xxxxxxx considers the grievance to be justified, the Employee(s) concerned, together with the Xxxxxxx, shall first discussed seek to settle the dispute with the Employee’s immediate Supervisor, the Employee may proceed to Step 1 Department Head or designate by presenting a written statement of the grievance procedure. Step 1 Failing satisfactory settlement at the complaint stage the Union may present the grievance within nine (9) days. The Department Head or designate will give his/her written decision to the appropriate Supervisor Xxxxxxx within seven six (76) calendar days following the decision at the complaint stage. The grievance shall be in writing on a mutually approved form and shall include the nature of receipt of the grievance. STEP 3 Failing a settlement of the grievance at Step 2, the redress sought and the section or sections grievance may be submitted within twelve (12) days of the agreement that are alleged response at Step 2 to have been violatedthe Administrator of the Home or designate, at the same time advising what redress is sought. The Supervisor shall deliver If requested by either party, the Administrator or his/her decision in writing designate, together with appropriate management representatives, shall meet with the Grievor and the union Grievance Committee within seven nine (79) calendar days following of receipt of the presentation grievance. The Employer shall give a written reply within nine (9) days of the meeting if one is convened or, if one is not convened, within nine (9) days of receipt of the grievance. STEP 4 Failing settlement of the grievance to him/her. Step 2 Failing satisfactory settlement at Step 13, the Union may present the grievance to the Administrator, or designate, in writing within seven (7) calendar days following receipt of the decision at Step 1. A meeting will be held within seven (7) calendar days from receipt of the grievance between the Administrator, or designate, and the Union. The decision of the Administrator, or designate, shall be delivered in writing within seven (7) calendar days of the meeting. Step 3 Failing satisfactory settlement at Step 2, either party may refer the grievance matter to arbitration within thirty (30) calendar days following receipt from the date of the decision at Employer’s response in Step 23.

Settling of Grievances. An xxxxxxx effort shall be made to process and settle grievances fairly and promptly in the following manner: It is agreed that an Employee has no grievance until he/she has first given his/her immediate Supervisor an opportunity to adjust his/her complaint within fourteen (14) calendar days of its occurrence or when they ought to have become aware of it. The Employee may request to meet with their Supervisor and is permitted to have a co-worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative to the meeting. The Employer will provide a written response to the complaint and if no satisfactory answer is received within seven (7) calendar days from the time it was first discussed with the Employee’s immediate Supervisor, the Employee may proceed to Step 1 of the grievance procedure. Step 1 Failing satisfactory settlement at the complaint stage the Union may present the grievance to the appropriate Supervisor within seven (7) calendar days following the decision at the complaint stage. The grievance shall be in writing on a mutually approved form and shall include the nature of the grievance, the redress sought and the section or sections of the agreement that are alleged to have been violated. The Supervisor shall deliver his/her decision in writing within seven (7) calendar days following the presentation of the grievance to him/her. Step 2 Failing satisfactory settlement at Step 1, the Union may present the grievance to the Administrator, or designate, in writing within seven (7) calendar days following receipt of the decision at Step 1. A meeting will be held within seven (7) calendar days from receipt of the grievance between the Administrator, or designate, and the Union. The decision of the Administrator, or designate, shall be delivered in writing within seven (7) calendar days of the meeting. Step 3 Failing satisfactory settlement at Step 2, either party may refer the grievance to arbitration within thirty (30) calendar days following receipt of the decision at Step 2.thirty

Settling of Grievances. An xxxxxxx effort shall be made to process and settle grievances fairly and promptly in the following manner: It is agreed that an Employee has no grievance until he/she has first given his/her immediate Supervisor an opportunity to adjust his/her complaint within fourteen (14) calendar days of its occurrence or when they ought to have become aware of it. The Employee may request to meet with their Supervisor and is permitted to have a co-worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative to the meeting. The Employer will provide a written response to the complaint and if no satisfactory answer is received aggrieved employee shall within seven (7) calendar days from the time it was first discussed with the Employee’s immediate Supervisor, the Employee may proceed to Step 1 after becoming aware of the grievance procedure. Step 1 Failing satisfactory settlement at the complaint stage the Union may present the grievance to the appropriate Supervisor within seven (7) calendar days following the decision at the complaint stage. The grievance shall be in writing on a mutually approved form and shall include the nature occurrence of the grievance, submit grievance to the redress sought and shop xxxxxxx or in the section or sections absence of shop xxxxxxx, another shop xxxxxxx may process the agreement that are alleged to have been violatedgrievance. The Supervisor shall deliver his/her decision in writing within seven (7) calendar days following If the presentation of shop xxxxxxx considers the grievance to him/her. Step 2 Failing satisfactory settlement at Step 1be justified, the Union employee concerned together with shop xxxxxxx, may present the grievance to the Administrator, or designate, in writing within seven (7) calendar days following receipt of the decision grievance, submit grievance in writing to the employee's supervisor outlining the alleged violation and redress sought. An xxxxxxx effort shall be made by all parties to settle the grievance at Step 1step The supervisor's reply shall outline objections or disagreement with the grievance. A Failing satisfactory settlement within four (4) calendar days after the dispute was submitted under step the shop xxxxxxx shall, within a further five (5) calendar days, submit the grievance to the department head or personnel officer, as the case may be, which shall include a written statement outlining the particulars of the grievance and redress sought. If either party considers that it is necessary, the department head or personnel officer, as the case may be, and the shop xxxxxxx shall meet and make an xxxxxxx effort to settle the grievance. Should the parties be unable to agree as to when and where the meeting will is to be held held, either party may within seven (7) calendar days from after receipt of the grievance between by the Administratorpersonnel officer or department head, proceed to step Failing settlement, the department head or designate, and the Union. The personnel officer shall render decision of the Administrator, or designate, shall be delivered in writing within seven (7) calendar days of following the meeting. Step 3 Failing satisfactory settlement at Step 2meeting and if no meeting was necessary, either party may refer the grievance to arbitration within thirty seven (307) calendar days following receipt of the decision at Step 2.grievance. Failing settlement being reached in step the shop may, within seven

Settling of Grievances. An xxxxxxx effort shall be made to process and settle grievances fairly and promptly in the following manner: It is agreed that an Employee has no grievance until he/she has first given his/her immediate Supervisor an opportunity to adjust his/her complaint within fourteen (14) calendar days of its occurrence or when they ought to have become aware of it. The Employee may request to meet with their Supervisor and is permitted to have a co-co- worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative to the meeting. The Employer will provide a written response to the complaint and if no satisfactory answer is received within seven ten (710) calendar days from the time it was first discussed with the Employee’s immediate Supervisor, the Employee may proceed to Step 1 of the grievance procedure. Step 1 Failing satisfactory settlement at the complaint stage the Union may present the grievance to the appropriate Supervisor supervisor within seven ten (710) calendar days following the decision at the complaint stage. The grievance shall be in writing on a mutually approved form and shall include the nature of the grievance, the redress sought and the section or sections of the agreement that are alleged to have been violated. The Supervisor shall deliver his/her decision in writing within seven ten (710) calendar days following the presentation of the grievance to him/her. Step 2 Failing satisfactory settlement at Step 1, the Union may present the grievance to the Administrator, or designate, in writing within seven ten (710) calendar days following receipt of the decision at Step 1. A meeting will be held within seven ten (710) calendar days from receipt of the grievance between the Administrator, or designate, and the Union. The decision of the Administrator, or designate, shall be delivered in writing within seven (7) calendar days of the meeting. Step 3 Failing satisfactory settlement at Step 2, either party may refer the grievance to arbitration within thirty (30) calendar days following receipt of the decision at Step 2.ten

Settling of Grievances. An xxxxxxx effort shall be made to process and settle grievances fairly and promptly in the following manner: It is agreed that an Employee has no grievance until he/she has first given his/her immediate Supervisor an opportunity to adjust his/her complaint within fourteen (14) calendar days of its occurrence or when they ought to have become aware of it. The Employee may request to meet with their Supervisor and is permitted to have a co-worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative to the meeting. The Employer will provide a written response to the complaint and if no satisfactory answer is received within seven (7) calendar days from the time it was first discussed with the Employee’s immediate Supervisor, the Employee may proceed to Step 1 of the grievance procedure.: Step 1 Failing satisfactory settlement at the complaint stage the Union may present The aggrieved employee will submit the grievance to the appropriate Supervisor within seven (7) calendar days following employee's Xxxxxxx. If the decision at the complaint stage. The grievance shall be in writing on a mutually approved form and shall include the nature of the grievanceemployee's Xxxxxxx is absent, the redress sought and the section or sections of the agreement that are alleged to have been violated. The Supervisor shall deliver his/her decision in writing within seven (7) calendar days following the presentation of employee may submit the grievance to him/herthe Chief Xxxxxxx and/or another member of the Grievance Committee. At each step of the Grievance procedure the griever shall have the right to be present. Step 2 Failing satisfactory settlement at Step 1, If the Union may present Xxxxxxx and/or the Grievance Committee consider the grievance to be justified, they will first discuss the Administrator, or designate, in writing dispute with the employee's administrative supervisor who will render a decision within seven five (75) calendar days following receipt of the decision working days. An employee who wishes a grievance to be presented at Step 1. A meeting will be held within seven (7) calendar days from receipt 2 of the grievance between procedure must do so no later than twenty (20) working days after the Administratordate: a) on which the employee was notified orally or in writing, or designate, and the Union. The decision of the Administrator, action or designate, shall be delivered in writing within seven (7circumstances giving rise to the grievance; or b) calendar days on which the employee first became aware of the meetingaction or circumstances giving rise to the grievance. Step 3 Failing satisfactory settlement at within five (5) working days after the dispute was submitted under Step 2, either party the Chief StewardUnion may submit to the Executive Director, Human Resources or designate a written statement of the particulars of the grievance and the redress sought. The Executive Director, Human Resources or designate will meet with the Chief XxxxxxxXxxxx and griever to attempt to resolve the grievance. The Executive Director, Human Resources or designate shall render a decision on the grievance within five (5) working days after the meeting, but in any case, not later than ten (10) working days after receipt of the grievance at Step 3. Step 4 Failing satisfactory settlement being reached in Step 3 on matters of suspensions and dismissals, the grievance committee may submit the written grievance within ten (10) working days to the University Executive which shall within ten (10) working days after the receipt of the grievance, grant a hearing to the Union on the grievance. The Executive shall render a decision on the grievance within ten (10) working days of the hearing. Step 5 Failing a satisfactory settlement being reached in Step 3 or 4, the Union may refer the grievance dispute to arbitration within thirty twenty (3020) calendar working days following after receipt of the decision at Step 2of the University Executive or Executive Director, Human Resources or designate.

Settling of Grievances. An xxxxxxx effort It is the mutual desire of the parties that complaints and grievances shall be made to process and settle grievances fairly and settled as promptly as possible in the following manner: It is agreed The parties agree that an Employee has no before commencing the formal grievance until he/she has first given his/her procedure the aggrieved employee, will seek to settle the complaint with their immediate Supervisor an opportunity to adjust his/her complaint within fourteen three (143) calendar working days of its occurrence the event or when they time at which the employee became aware or ought reasonably to have become aware of itthe event which led to the complaint. If the employee wishes, the aggrieved employee may have the assistance of a member of the Grievance Committee when presenting their complaint. The Employee may request number of employees attending grievance meetings shall be limited to meet with their Supervisor and is permitted to have a co-worker from their department present at two (2) plus the meeting. Prior approval is required to attend the meetinggrievor. The Employee has the option of making a written submission as an alternative to the meeting. The Employer will provide a written response immediate Supervisor shall reply verbally to the complaint within three (3) working days after the date of the meeting to discuss the complaint. Grievances and if no satisfactory answer is received within seven (7) calendar days from the time it was first discussed with the Employee’s immediate Supervisorreplies, the Employee may proceed to stating reasons, shall be in writing commencing at Step 1 of the grievance procedureGrievance Procedure. Step STEP 1 Failing satisfactory settlement of the dispute at the complaint stage Complaint Stage, the Union may present Chief Xxxxxxx or designate may, within five (5) working days of receipt of reply from the Complaint Stage, submit a grievance to electronically via Labourware as a written statement (with a follow up in hard copy) of the appropriate Supervisor within seven (7) calendar days following the decision at the complaint stage. The grievance shall be in writing on a mutually approved form and shall include the nature particulars of the grievance, including article(s) violated and the redress sought as follows: STEP 2 Failing satisfactory settlement being reached in Step 1, the Chief Xxxxxxx or designate may submit the written grievance electronically within five (5) working days to the Director of Human Resources or designate. The Director of Human Resources will convene a meeting with the Grievance Committee, the Grievor and Members of Management as soon as mutually agreeable and the section Director of Human Resources or sections designate will render their decision in writing not later than five (5) working days from the date of the agreement that are alleged meeting. STEP 3 Failing a satisfactory settlement being reached in Step 2, the Chief Xxxxxxx or designate may submit the grievance electronically within five (5) working days to have been violatedthe Chief Administrative Officer or designate who will meet with members of the Grievance Committee, the Grievor and Members of Management as soon as mutually agreeable. The Supervisor shall deliver his/her Chief Administrative Officer or designate will render their decision in writing within seven ten (710) calendar days following the presentation of the grievance to him/her. Step 2 Failing satisfactory settlement at Step 1, the Union may present the grievance to the Administrator, or designate, in writing within seven (7) calendar days following receipt of the decision at Step 1. A meeting will be held within seven (7) calendar days from receipt of the grievance between the Administrator, or designate, and the Union. The decision of the Administrator, or designate, shall be delivered in writing within seven (7) calendar working days of the meeting. Step 3 STEP 4 Failing a satisfactory settlement at being reached in Step 23, either party may within ten (10) working days refer the grievance dispute to arbitration within thirty (30) calendar days following receipt of the decision at Step 2arbitration.

Settling of Grievances. (Procedures) An xxxxxxx effort shall be made to process and settle grievances fairly and promptly in the following manner: It promptly. The grievance procedure is agreed that an as follows: Step I An Employee has no grievance until he/who believes she has a grievance arising out of this Collective Agreement shall first given his/discuss the matter with her immediate Supervisor an opportunity to adjust his/her complaint department supervisor within fourteen five (145) calendar days of its occurrence or when they ought the date of the incident giving rise to have become aware of itthe grievance. The Employee may request shall have the right to meet be accompanied by a Xxxxxxx, while discussing the matter with their Supervisor and is permitted her department supervisor. A sincere attempt shall be made by both Parties through discussions to have a co-worker from their department present resolve the problem at the meeting. Prior approval is required to attend the meetingthis level. The department supervisor shall advise the Employee of her decision within five (5) days of the date the matter was first discussed. In the event that the difference affects two (2) or more Employees, the grievance may be dealt with as a group grievance commencing at Step II within five (5) days of the incident giving rise to the grievance. In the event an Employee alleges that she has been dismissed or suspended without just cause, she shall commence her grievance at Step II within five (5) days of her dismissal or suspension. Step II Failing settlement within five (5) days after the option of making grievance was replied to by the department supervisor, the Union will submit to the Administrator or designate a written submission as an alternative to statement of the meeting. The Employer will provide a written response to the complaint and if no satisfactory answer is received within seven (7) calendar days from the time it was first discussed with the Employee’s immediate Supervisor, the Employee may proceed to Step 1 particulars of the grievance procedure. Step 1 Failing satisfactory settlement at and the complaint stage the Union may present redress sought. The Administrator or designate shall convene a meeting within five (5) days of receipt of the grievance to the appropriate Supervisor within seven (7) calendar days following the decision at the complaint stage. The grievance shall be in writing on a mutually approved form and shall include the nature of the grievance, the redress sought and the section or sections of the agreement that are alleged to have been violated. The Supervisor shall deliver his/render her decision in writing within seven five (75) calendar days following after the presentation meeting. In the case of a group grievance or suspension or dismissal grievance, the Union will submit to the Administrator or designate a written statement of the particulars of the grievance to him/her. Step 2 Failing satisfactory settlement at Step 1, and the Union may present the grievance to the Administrator, redress sought. The Administrator or designate, in writing designate shall convene a meeting within seven five (75) calendar days following receipt of the decision at Step 1. A meeting will be held within seven (7) calendar days from receipt of the grievance between the Administrator, or designate, and the Union. The shall render her decision of the Administrator, or designate, shall be delivered in writing within seven five (75) calendar days of after the meeting. Step 3 III Failing a satisfactory settlement at being reached in Step 2II, either party may the Union will refer the grievance dispute to arbitration within thirty (30) calendar days following of receipt of the written decision at in Step 2II otherwise such grievance shall be deemed to have been resolved in accordance with the Step II written decision.

Settling of Grievances. An If after meeting with the Supervisor as per 11.04 above the employee is not satisfied with the response, then an xxxxxxx effort shall be made to process and settle grievances fairly and promptly in the following manner: It is agreed that an Employee has no : Step 1 The employee(s) concerned, together with their Xxxxxxx shall submit the grievance until he/she has first given his/her immediate in writing to the employee(s) Supervisor an opportunity to adjust his/her complaint within fourteen thirty (1430) calendar days of its occurrence the event that gave rise to the matter, or of when they the event ought reasonably to have become aware of itcome to the grievor’s attention. If this time limit is not met, the grievance is abandoned. The Employee may request written grievance shall state the particulars of the complaint, the clause thought to meet with their Supervisor be violated and is permitted to have the remedy sought. Within a co-worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative to the meeting. The Employer will provide a written response to the complaint and if no satisfactory answer is received within seven further fifteen (715) calendar days from the time it was first discussed with Supervisor shall respond in writing to the Employee’s immediate SupervisorXxxxxxx. During this fifteen (15) calendar day period, the Employee Xxxxxxx, the grievor and the supervisor may proceed agree to Step 1 of meet to discuss the grievance procedure. Step 1 Failing satisfactory settlement at the complaint stage the Union may present the grievance to the appropriate Supervisor within seven (7) calendar days following the decision at the complaint stage. The grievance shall be in writing on a mutually approved form and shall include the nature of the grievance, the redress sought and the section or sections of the agreement that are alleged to have been violated. The Supervisor shall deliver his/her decision in writing within seven (7) calendar days following the presentation of the grievance to him/herfurther. Step 2 Failing satisfactory settlement at in Step 1, the Union grievor and/or their Xxxxxxx may present submit the grievance in writing to the Administrator, Executive Director or designate, in writing their delegate within seven fifteen (7) calendar days following receipt of the decision at Step 1. A meeting will be held within seven (7) calendar days from receipt of the grievance between the Administrator, or designate, and the Union. The decision of the Administrator, or designate, shall be delivered in writing within seven (715) calendar days of the meeting. date upon which the Supervisors written response was due. Within fifteen (15) calendar days of the grievance being submitted to Step 3 2, the Executive Director (or delegate) will meet with the Xxxxxxx, the President of the Local (or delegate) and the grievor to discuss the grievance. Within a further fifteen (15) calendar days, the Executive Director shall respond in writing to the Union Xxxxxxx. Failing satisfactory settlement at being reached in Step 2, either party the Union may refer submit the grievance to arbitration as noted below within thirty (30) calendar days following receipt of the decision at Step 2date upon which the Executive Director’s written response was due.

Settling of Grievances. An xxxxxxx effort shall be made to process and settle grievances fairly and promptly in the following manner: It is agreed that an Employee employee has no complaint or grievance until he/she has first given his/her immediate Supervisor an opportunity to adjust his/her complaint or grievance within fourteen seven (147) calendar working days of its occurrence or when they ought to have become aware of itoccurrence. The Employee may request to meet with their Supervisor and is permitted to have a co-worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative to the meeting. The Employer will provide a written response to the complaint and if If no satisfactory answer is received within seven (7) calendar working days from the time it was first discussed with the Employee’s employee's immediate Supervisor, the Employee employee may proceed to Step 1 No. of the grievance procedure. Step 1 Failing satisfactory settlement at . An xxxxxxx effort shall be made to settle all grievances fairly and promptly in the complaint stage the Union following manner: The employee, accompanied by Xxxxxxx may present the alleged grievance to the appropriate Supervisor within seven (7) calendar days following the decision at the complaint stageimmediate Supervisor. The grievance shall be in writing on a mutually approved form and shall include the nature of the grievance, the redress sought and the section or sections of the agreement that Agreement which are alleged to have been violated. The Failing a settlement, the immediate Supervisor shall deliver his/her decision in writing within seven (7) calendar working days following the presentation of the grievance to him/her. Step 2 Failing satisfactory settlement at Step 1then, within seven (7) working days after the decision is given: The employee, accompanied by xxxxxxx, may present alleged grievance to Department Head. The grievance shall be in writing on a mutually approved form and shall include the nature of the grievance, the Union redress sought and the section or sections of the Agreement which are alleged to have been violated. This step may present be omitted where the grievance to employee's immediate Supervisor and Department Head are the Administratorsame person. Failing a settlement, or designate, the Department Head shall deliver decision in writing within seven (7) calendar working days following receipt the presentation of the grievance to then within seven (7) working days after the decision at Step 1is given: The Union grievance committee may present the grievance in writing to the Executive Director or his delegate. A meeting will be held within seven five (75) calendar working days from receipt of the grievance between the Administrator, Executive Director or designate, his designate and the UnionUnion grievance committee. The decision of the Administrator, Executive Director or designate, his delegate representative shall be delivered in writing within seven five (75) calendar working days. Failing a satisfactory settlement being reached in Step the Union may refer the dispute to arbitration within eighteen (18) days of the meeting. Step 3 Failing satisfactory settlement at Step 2, either party may refer the grievance to arbitration within thirty (30) calendar days following receipt of the decision at Step reply of the Executive Director. If the Executive Director’s reply is sent by registered mail, it shall be deemed to have been received two (2) days after the registration.

Settling of Grievances. An xxxxxxx effort shall be made to process and settle grievances fairly and promptly in the following manner: It is agreed that an Employee has no grievance until he/she has first given his/her immediate Supervisor an opportunity to adjust his/her complaint within fourteen (14) calendar days of its occurrence or when they ought to have become aware of it. The Employee may request to meet with their Supervisor and is permitted to have a co-co- worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative to the meeting. The Employer will provide a written response to the complaint and if no satisfactory answer is received within seven ten (710) calendar days from the time it was first discussed with the Employee’s immediate Supervisor, the Employee may proceed to Step 1 of the grievance procedure. Step 1 Failing satisfactory settlement at the complaint stage the Union may present the grievance to the appropriate Supervisor supervisor within seven ten (710) calendar days following the decision at the complaint stage. The grievance shall be in writing on a mutually approved form and shall include the nature of the grievance, the redress sought and the section or sections of the agreement that are alleged to have been violated. The Supervisor shall deliver his/her decision in writing within seven ten (710) calendar days following the presentation of the grievance to him/her. Step 2 Failing satisfactory settlement at Step 1, the Union may present the grievance to the Administrator, or designate, in writing within seven ten (710) calendar days following receipt of the decision at Step 1. A meeting will be held within seven ten (710) calendar days from receipt of the grievance between the Administrator, or designate, and the Union. The decision of the Administrator, or designate, shall be delivered in writing within seven ten (710) calendar days of the meeting. Step 3 Failing satisfactory settlement at Step 2, either party may refer the grievance to arbitration within thirty (30) calendar days following receipt of the decision at Step 2.

Settling of Grievances. An xxxxxxx effort shall be made to process and settle grievances fairly and promptly in the following manner: It is agreed that an Employee has no grievance until he/she has first given his/her immediate Supervisor an opportunity to adjust his/her complaint within fourteen (14) calendar days of its occurrence or when they ought to have become aware of it. The Employee may request to meet with their Supervisor and is permitted to have a co-worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative to the meeting. The Employer will provide a written response to the complaint and if no satisfactory answer is received within seven (7) calendar days from the time it was first discussed with the Employee’s immediate Supervisor, the Employee may proceed to Step 1 of the grievance procedure.: Step 1 Failing satisfactory settlement at the complaint stage the Union may present The aggrieved employee will submit the grievance to the appropriate Supervisor within seven (7) calendar days following employee's Xxxxxxx. If the decision at the complaint stage. The grievance shall be in writing on a mutually approved form and shall include the nature of the grievanceemployee's Xxxxxxx is absent, the redress sought and the section or sections of the agreement that are alleged to have been violated. The Supervisor shall deliver his/her decision in writing within seven (7) calendar days following the presentation of employee may submit the grievance to him/herthe Chief Xxxxxxx and/or another member of the Grievance Committee. At each step of the Grievance procedure the griever shall have the right to be present. Step 2 Failing satisfactory settlement at Step 1, If the Union may present Xxxxxxx and/or the Grievance Committee consider the grievance to be justified, they will first discuss the Administrator, or designate, in writing dispute with the employee's administrative supervisor who will render a decision within seven five (75) calendar days following receipt of the decision working days. An employee who wishes a grievance to be presented at Step 1. A meeting will be held within seven (7) calendar days from receipt 2 of the grievance between procedure must do so no later than twenty (20) working days after the Administratordate: a) on which the employee was notified orally or in writing, or designate, and the Union. The decision of the Administrator, action or designate, shall be delivered in writing within seven (7circumstances giving rise to the grievance; or b) calendar days on which the employee first became aware of the meetingaction or circumstances giving rise to the grievance. Step 3 Failing satisfactory settlement at within five (5) working days after the dispute was submitted under Step 2, either party the Union may submit to the Executive Director, Human Resources or designate a written statement of the particulars of the grievance and the redress sought. The Executive Director, Human Resources or designate will meet with the Union and griever to attempt to resolve the grievance. The Executive Director, Human Resources or designate shall render a decision on the grievance within five (5) working days after the meeting, but in any case, not later than ten (10) working days after receipt of the grievance at Step 3. Step 4 Failing satisfactory settlement being reached in Step 3 on matters of suspensions and dismissals, the grievance committee may submit the written grievance within ten (10) working days to the University Executive which shall within ten (10) working days after the receipt of the grievance, grant a hearing to the Union on the grievance. The Executive shall render a decision on the grievance within ten (10) working days of the hearing. Step 5 Failing a satisfactory settlement being reached in Step 3 or 4, the Union may refer the grievance dispute to arbitration within thirty twenty (3020) calendar working days following after receipt of the decision at Step 2of the University Executive or Executive Director, Human Resources or designate.

Settling of Grievances. An xxxxxxx effort shall be made to process and settle grievances fairly and promptly in the following manner: It is agreed understood that an Employee employee has no grievance until he/she has they have first given his/her immediate their Supervisor an opportunity to adjust his/her complaint within fourteen (14) calendar days of its occurrence or when they ought to have become aware of ittheir complaint. In discussing their complaint, the employee may be accompanied by their xxxxxxx. The Employee may request employee will have five (5) working days from the occurrence of the incident to lodge the complaint. If there is no settlement within the five (5) days, it shall then be taken up as a grievance in the following manner and sequence. Step 1 The aggrieved nurse(s) will submit the grievance to the Association’s Grievance Committee and if the nurse(s) and/or the Committee consider the grievance to be justified, they will first seek to settle the dispute with the Director of Nursing. Failing satisfactory settlement within five (5) working days after the grievance was submitted under Step 1, the Grievance Committee shall within three (3) working days thereafter submit to the Administrator of the Home or their designate, a written copy of the grievance and the redress sought. The Administrator of the Home or their designate, shall render their decision within five (5) working days after the receipt of such grievance and may, if they deem it to be expedient, meet with their Supervisor the Grievance Committee within this period to further discuss and is permitted consider the grievance. Grievances proceeding to have a co-worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative Step 3 must be submitted to the meeting. The Employer will provide a written response to the complaint and if no satisfactory answer is received Human Resources Department within seven (7) calendar days from the time it was first discussed with the Employee’s immediate Supervisor, the Employee may proceed to Step 1 of the grievance procedure. date of the response at Step 1 Failing satisfactory settlement at the complaint stage the Union may present the grievance to the appropriate Supervisor within seven (7) calendar days following the decision at the complaint stage2. The grievance shall be in writing on a mutually approved form and shall include the nature C.A.O. or their designate shall, within ten (10) working days of receipt of the grievance, arrange a meeting with the redress sought and Grievance Committee, who may be accompanied by the section Labour Relations Officer. The C.A.O. or sections their designate shall within ten (10) working days from the date of the agreement that are alleged to have been violated. The Supervisor shall deliver his/her grievance hearing, render their decision in writing within seven (7) calendar days following to the presentation Chairperson of the grievance Grievance Committee. If this decision is not satisfactory to him/her. Step 2 Failing satisfactory settlement at Step 1the Association, the Union grievance may present the grievance be referred to the Administrator, or designate, in writing within seven (7) calendar days following receipt of the decision at Step 1Arbitration by either party. A meeting will be held within seven (7) calendar days from receipt of the grievance between the Administrator, or designate, and the Union. The decision of the Administrator, or designate, Such referral shall be delivered in writing made within seven ten (710) calendar days of the meetingworking days. Step 3 Failing satisfactory settlement at Step 2, either party may refer the grievance to arbitration within thirty (30) calendar days following receipt of the decision at Step 2.

Settling of Grievances. An xxxxxxx effort shall be made to process and settle any grievances fairly and promptly in promptly. Employees may have the following manner: It is agreed that an Employee has no grievance until he/she has first given his/her immediate Supervisor an opportunity to adjust his/her complaint within fourteen (14) calendar days assistance of its occurrence or when they ought to have become aware of it. The Employee may request to meet with their Supervisor and is permitted to have a co-worker from their department present shop xxxxxxx at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative to the meeting. The Employer will provide a written response to the complaint and if no satisfactory answer is received within seven (7) calendar days from the time it was first discussed with the Employee’s immediate Supervisor, the Employee may proceed to Step 1 any step of the grievance procedure.. All grievances shall be dealt with as follows: Step 1 Failing satisfactory settlement at the complaint stage the Union may present The aggrieved employee(s) shall first discuss the grievance with his immediate management supervisor within five (5) working days of the discovery of the occurrence or the event giving rise to the appropriate Supervisor within seven (7) calendar days following the decision at the complaint stagegrievance. The grievance immediate management supervisor shall be in writing on a mutually approved form and shall include give his written answer within five (5) working days to the nature of the grievance, the redress sought and the section or sections of the agreement that are alleged to have been violated. The Supervisor shall deliver his/her decision in writing within seven (7) calendar days following the presentation of the grievance to him/heremployee. Step 2 Failing satisfactory settlement at Step 1Should the written answer given by the immediate management supervisor not be acceptable to the grievor(s), the Union may present grievance shall be submitted to the UNION Grievance Committee within five (5) working days. The UNION Grievance Committee shall submit in writing the matter to the Departmental Manager within five (5) working days and he shall attempt to settle the matter immediately within five (5) working days. Step 3 If the decision of the Departmental Manager is not acceptable to the UNION Grievance Committee and the grievor, the grievance shall be referred to the Administrator, or designate, Departmental Director in writing within seven five (75) calendar working days following of the receipt of the decision at answer in Step 1. A meeting will be held within seven (7) calendar days from receipt of the grievance between the Administrator, or designate, and the Union2. The decision of Departmental Director shall meet with the Administrator, or designate, UNION Grievance Committee within five (5) working days to review the grievance. The Departmental Director shall be delivered in writing reply within seven five (75) calendar working days of following the meeting. Step 3 4 Failing satisfactory settlement being reached at Step 23, if both parties mutually agree, the grievance shall be submitted to the Department of Labour, Conciliation Services Section for Grievance Mediation. Time limits shall be suspended during this process. Any discussions by the parties, or recommendations of the Mediator shall be made without prejudice to any further proceedings. Any recommendation made by the Mediator shall not be binding on either party; and either party may refer shall retain the right to proceed to arbitration failing a satisfactory resolution to the grievance to arbitration within thirty (30) calendar days following receipt of the decision at Step 2through Mediation.

Settling of Grievances. (a) An xxxxxxx effort shall be made to process settle complaints and settle grievances fairly and promptly in the following manner: It Prior to formally initiating a written grievance, it is agreed understood that an Employee has no grievance until hethe employee must first have brought the issue/she has first given complaint to his/her immediate Supervisor an opportunity to adjust his/her complaint CEO or designate. The employee, accompanied by the Union representative, shall take the matter up verbally with the CEO or designate within fourteen nine (149) calendar working days of its occurrence the date upon which the employee(s) first became aware, or when they ought to should have become aware of itthe facts giving rise to the complaint. The Employee may request to meet with their Supervisor and is permitted to have a co-worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a CEO or designate will give his/her written submission as an alternative decision to the meetingXxxxxxx within six (6) days of receipt of the grievance. The Employer will provide a written response to the complaint and if no Failing satisfactory answer is received within seven (7) calendar days from the time it was first discussed with the Employee’s immediate Supervisorresolve, then, the Employee may proceed to formal process shall commence at Step 1 1. (b) All grievances must be in writing with a sentence explaining the violation of the Collective Agreement, noting the Clause(s) violated and the redress sought. Replies to grievances stating reason(s) grievance procedureis denied, or settled, shall be in writing at all stages. (c) The aggrieved employee(s) shall submit the grievance to his/her Xxxxxxx. Step 1 Failing satisfactory settlement at the complaint stage the Union may present of the grievance to the appropriate Supervisor within seven (7) calendar days following the decision at the complaint stage, the grievance may be submitted within twelve (12) days of the response from the CEO or designate to the Library Board Chair or designate, at the same time advising what redress is sought. The grievance Library Board Chair or his/her designate, together with appropriate management representatives, shall be in writing on a mutually approved form meet with the grievor and shall include the nature Union Grievance Committee within nine (9) days of receipt of the grievance, the redress sought and the section or sections . The Employer shall give a written reply within nine (9) days of the agreement that are alleged to have been violatedmeeting. The Supervisor shall deliver his/her decision in writing within seven (7) calendar days following the presentation Failing settlement of the grievance to him/her. Step 2 Failing satisfactory settlement at Step 1, the Union may present the grievance to the Administrator, or designate, in writing within seven (7) calendar days following receipt of the decision at Step 1. A meeting will be held within seven (7) calendar days from receipt of the grievance between the Administrator, or designate, and the Union. The decision of the Administrator, or designate, shall be delivered in writing within seven (7) calendar days of the meeting. Step 3 Failing satisfactory settlement at Step 2, either party may refer the grievance matter to arbitration within thirty (30) calendar days following receipt from the date of the decision at Employer's response in Step 21.

Settling of Grievances. An xxxxxxx effort shall be made to process and settle grievances fairly and promptly in the following manner: It is agreed that an Employee has no grievance until he/she has first given his/her immediate Supervisor an opportunity the intent of this Agreement to adjust his/her complaint within fourteen (14) calendar days of its occurrence as quickly as possible any complaints or when they ought to have become aware of it. The Employee may request to meet with their Supervisor and is permitted to have a co-worker from their department present at difference between the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative to the meeting. The Employer will provide a written response to the complaint and if no satisfactory answer is received within seven (7) calendar days parties arising from the time it was first discussed with the Employee’s immediate Supervisorinterpretation, the Employee may proceed to Step 1 application, administration or alleged contravention of the grievance procedurethis Agreement. Step 1 Failing satisfactory settlement at - An employee who believes he has a complaint or a difference shall discuss this matter with the complaint stage the Union may present the grievance to the appropriate immediate Management Supervisor within seven (7) calendar working days following of first becoming aware of the grievance and the Supervisor shall respond within five (5) working days of the discussion. The grievor has the right to have a shop xxxxxxx present. Step 2 - A grievance not settled at Step 1 above may be referred, in writing, within five (5) working days by a Union Representative to the appropriate Department Director or to a nominee appointed by him. The parties shall meet as soon as possible to investigate and attempt to resolve the grievance. The Employer shall reply in writing stating reason for the decision within five (5) working days of the date of the receipt of written referral to Step 2. Step 3 - A grievance not settled at Step 2 may be referred in writing by the complaint stageUnion to the City Administrator within five (5) working days. The Arrangements for the hearing with the City Administrator or his designate will be made within five (5) working days and the City Administrator will respond in writing within five (5) working days after the hearing. Within five (5) days of receiving the City Administrator's response the Union will notify the City Administrator or his designate of its acceptance or rejection of the reply. Step 4 - A grievance not settled at Step 3 may be referred to City Council to be heard by a Committee composed of three Council members or by mutual agreement go directly to mediation. Such application shall be in writing and may provide the Committee with the Union's argument on a mutually approved form and shall include the nature of the grievance, the redress sought and the section or sections of the agreement that are alleged to have been violatedmatter. The Supervisor shall deliver his/her decision in writing within seven Within five (75) calendar working days following the presentation of after the grievance to him/her. Step 2 Failing satisfactory settlement at Step 1has been heard by the Committee of Council, the Union will be notified of the Committee's decision. Step 5 - A grievance not settled at Step 4 may present be referred to Arbitration within five (5) working days of receipt of notification of the grievance council's decision. Such notice shall be in writing directed to the City Administrator, or designate, in writing within seven (7) calendar days following receipt of the decision at Step 1. A meeting will be held within seven (7) calendar days from receipt of the grievance between the Administrator, or designate, and the Union. The decision of the Administrator, or designate, shall be delivered in writing within seven (7) calendar days of the meeting. Step 3 Failing satisfactory settlement at Step 2, either party may refer the grievance to arbitration within thirty (30) calendar days following receipt of the decision at Step 2.

Settling of Grievances. An xxxxxxx effort shall be made to process and settle all grievances fairly and promptly in the following manner: It is agreed that an Employee has no grievance until he/she has first given his/her immediate Supervisor an opportunity to adjust his/her complaint within fourteen (14) calendar days of its occurrence or when they ought to have become aware of it. The Employee may request to meet with their Supervisor and is permitted to have a co-worker from their department present at the meeting. Prior approval is required to attend the meeting. The Employee has the option of making a written submission as an alternative to the meeting. The Employer will provide a written response to the complaint and if no satisfactory answer is received within seven (7) calendar days from the time it was first discussed with the Employee’s immediate Supervisor, the Employee may proceed to Step 1 of the grievance procedure.: Step 1 Failing satisfactory settlement at The aggrieved employee shall first discuss his complaint with the Executive Director in the hope of solving such complaint stage on an informal basis. A representative of the Union may be present during this discussion, if the grievance to the appropriate Supervisor within seven (7) calendar days following the decision at the complaint stage. The grievance shall be in writing on a mutually approved form and shall include the nature of the grievance, the redress sought and the section or sections of the agreement that are alleged to have been violated. The Supervisor shall deliver his/her decision in writing within seven (7) calendar days following the presentation of the grievance to him/hergriever so desires. Step 2 Failing satisfactory settlement Within five (5) working days of the employee becoming aware of the incident giving rise to the grievance, and failing informal resolution at Step 1, the Union aggrieved employee may present the submit his formal grievance in writing to the AdministratorExecutive Director. The Executive Director shall, or designate, in writing within seven five (75) calendar working days following receipt of the decision at Step 1. A meeting will be held within seven (7) calendar days from his receipt of the grievance between under this step, arrange a meeting with the Administrator, or designategriever, and a representative of the UnionUnion if the griever so desires, to discuss the grievance. The decision of the Administrator, or designate, Executive Director shall be delivered respond in writing to the grievance within seven five (75) calendar working days following completion of the this meeting. Step 3 Failing satisfactory settlement at Within five (5) working days of receipt of the Executive Director's written response to the grievance under Step 2, either party the Union President may refer submit the grievance in writing to arbitration the Chairman of the Personnel Committee of the board of Directors for final review. The Chairman may arrange a meeting with the Union to discuss the grievance at this step, which meeting if arranged, may be attended by the griever, the President of the Union plus one (1) other Union official, the Executive Director, plus any other individual the Chairman desires to attend. The Chairman of the Personnel Committee shall respond in writing to the grievance within thirty ten (3010) calendar working days following of his receipt of the decision grievance at Step 2this step, irrespective of whether or not a meeting has been held.