Software Error Severity Classifications Sample Clauses

Software Error Severity Classifications. All Software Errors shall be classified by RSA as follows: Error Severity Definition Examples 1 (“S1”) Critical: Severe problem preventing Customer or workgroup from performing critical business functions ▪ Production System data corruption (data loss, data unavailable) ▪ Production System crash or hang ▪ Production Systems significantly impacted, such as severe performance degradation ▪ Production System and/or data is at high risk of potential loss or interruption ▪ Production System workaround is required immediately ▪ Time critical Production cutover impacted 2 (“S2”) High: Customer or workgroup able to perform job function, but performance of job function degraded or severely limited ▪ Production System adversely impacted ▪ Non-Production System data corruption (data loss, data unavailable) ▪ Non-Production System crash or hang ▪ Non-Production System and/or data is at high risk of potential loss or interruption ▪ Non-Production System workaround is required immediately ▪ Development system(s) is inoperative 3 (“S3”) Medium: Customer or workgroup performance of job function is largely unaffected ▪ Production or development system has encountered a non- critical problem or defect and/or questions have arisen on product use. 4 (“S4”) Request: Minimal system impact; includes feature requests and other non-critical questions ▪ No Customer business impactRequests for enhancements by Customer
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Software Error Severity Classifications. All Software Errors shall be classified by RSA as follows: Error Severity Definition Examples

Related to Software Error Severity Classifications

  • New Job Classifications 11.1 Whenever the Company determines it appropriate to create a new job classification in the bargaining unit, it shall proceed as follows.

  • JOB CLASSIFICATIONS For the purpose of this Agreement the following classifications will be applicable:

  • New Classifications If a new classification is created within the bargaining unit, the Employer agrees to meet with the Union and negotiate a rate of pay for this new classification. If the parties cannot reach agreement, at the request of either party, the matter shall be submitted to the arbitration procedure in Article 26 of this Agreement.

  • Job Classification When a new classification (which is covered by the terms of this Collective Agreement) is established by the Hospital, the Hospital shall determine the rate of pay for such new classification and notify the local Union of the same. If the local Union challenges the rate, it shall have the right to request a meeting with the Hospital to endeavour to negotiate a mutually satisfactory rate. Such request will be made within ten (10) days after the receipt of notice from the Hospital of such new occupational classification and rate. Any change mutually agreed to resulting from such meeting shall be retroactive to the date that notice of the new rate was given by the Hospital. If the parties are unable to agree, the dispute concerning the new rate may be submitted to arbitration as provided in the Agreement within fifteen (15) days of such meeting. The decision of the Board of Arbitration (or arbitrator as the case may be) shall be based on the relationship established by comparison with the rates for other classifications in the bargaining unit having regard to the requirements of such classification. When the Hospital makes a substantial change in the job content of an existing classification which in reality causes such classification to become a new classification, the Hospital agrees to meet with the Union if requested to permit the Union to make representation with respect to the appropriate rate of pay. If the matter is not resolved following the meeting with the Union the matter may be referred to Arbitration as provided in the Agreement within fifteen (15) days of such meeting. The decision of the Board of Arbitration (or arbitrator as the case may be) shall be based on the relationship established by comparison with the rates for other classifications in the bargaining unit having regard to the requirements of such classifications. The parties further agree that any change mutually agreed to or awarded as a result of arbitration shall be retroactive only to the date that the Union raised the issue with the Hospital. Notwithstanding the foregoing, if as a result of compensable illness or injury covered by WSIB an employee is unable to carry out the regular functions of her position, the Hospital may, subject to its operational requirements, establish a special classification and salary in an endeavour to provide the employee with an opportunity of continued employment. This provision shall not be construed as a guarantee that such special classification(s) will be made available or continued.

  • Position Classification 1. The requirements of each position will be documented by a Position Description developed by reference to the Position Description Questionnaire (PDQ), and classified into a salary grade consistent with the Position Description and classifications for corresponding job duties found throughout the USNH System and according to USNH policy and processed by the KSC Office of Human Resources.

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