Web Support. An Internal Technical Representative may use the CiteRight Support Website to find answers, technical notes, and notifications. If the CiteRight Support Website is password-restricted, a password and an ID for access to the CiteRight Support Website may be provided to each Customer.
Web Support. The Trust shall provide a toll-free number and/or e-mail address on the Fund Documents Web Site that is available at all times (7 days a week, 24 hours a day) to allow end-users to communicate error codes when trying to access Fund Documents.
Web Support. Web Support will be provided to You via Your Users during the Available Support Hours set forth in the table in Subsection C, below, except that Web Support may be temporarily unavailable during scheduled system maintenance. All Support Requests for Web Support shall be submitted solely via the Autodesk Subscription Center, following the instructions and procedures stated there. Autodesk will use commercially reasonable efforts to provide Responses within the applicable Targets set forth in the table in Subsection C, below. Autodesk’s Web Support related communications will generally be posted to the Autodesk Subscription Center and Your User will be notified of the posting of the information by email. Your User may also be contacted by email or telephone to facilitate Mitigation or Resolution of specific Incidents in Autodesk’s discretion.
Web Support. End User is responsible for all protection against any Illicit Code that may be contracted by the opening or pushing of Web pages to either End User’s System or from End User to its End Users.
Web Support. As part of the Support Services, ATI will use reasonable commercial efforts to provide Support Services via ATI’s web site help desk. Support requests may be sent via the web site help desk at any time, but ATI shall only respond to requests during Business Hours.
Web Support. Client's designated representative shall have access to SchoolMint's technical support web site and may use the website to submit service requests. SchoolMint will use reasonable efforts to respond in a timely manner under the given circumstances.
Web Support. On-going Franchisor’s website maintenance, update and support for the purpose of efficient and productive interaction between the Parties covering areas of management of e- commerce and online orders generated from the Territory and accessibility to updated Operating Manual, marketing material and management of product ordering and supply and other forms of franchise support elements as and when introduced by the Franchisor.
Web Support. Provide web page design support, maintaining links to other GMACM related web sites, including but not limited to XXXXXxxxxxxxx.xxx, xxxxxx.xxx, and XXXxxxxxXxxxx.xxx. Ensure that appropriate security measures are taken when information is exchanged between web sites and that applicable policies and procedures are adhered to.
Web Support. Get answers to common questions with advanced FAQs, technical documentation, firmware and software upgrade notifications, and advanced knowledgebase access. • REDUCED TOTAL COST OF OWNERSHIP – Discount on out-of-warranty BENEFITS • SOFTWARE NOTIFICATIONS AND UPDATES – Receive priority access to software maintenance notifications and updates to ensure your product has the latest and greatest features. • GUARANTEED PROTECTION – Enablence provides a bank of professional support hours to support advanced training, preventative maintenance and to protect you against the unexpected. ENABLENCE SERVICE LEVEL AGREEMENT FEATURES AND OFFERS OUTLINE SERVICE LEVEL AGREEMENT FEATURES Warranty Service Level Agreements Standard Warranty Extended Warranty Silver SLA Gold SLA Gold SLA-LTS Platinum SLA Technical Support 12 hrs x 5 days x next business day (8 AM - 8PM EST) Technical Phone/Email Support √ √ √ √ √ 24 hrs x 7 days - Technical Phone Support - After-hours Emergency Support. Emergency Support = major system outage across multiple product(s). √ √ √ √ √ 24 hrs x 7 days - After-hours technical phone support. Provides technical assistance for non-emergency situations. √ √ √ Remote Log-in Support √ √ √ Software Support Patch Release (bug fixes) √ √ √ √ √ Update Release (features) √ √ √ Releases outside of planned release schedule √ √ √ Remote SW upgrade assistance. Calls taking more than 30 minutes relating to SW/System updates will be considered remote commissioning services [5] √ √ √ Remote Product set-up/re-commissioning. Calls taking more than 30 minutes relating to product configurations/set-up will be considered remote commissioning services [5] √ Remote SW upgrade installation. Entails preparing system for SW upgrade, ensure alignment of all SW/HW elements, assist with new software installation. Up to 24 hours. [6] √ Web Portal
Web Support. (a) RTV shall provide web support during Business Hours only,
(b) RTV will use commercially reasonable efforts to respond to a properly submitted request from a User within 4 Business Hours of receipt by RTV with:
(i) A suggested problem resolution; or
(ii) A request for more detailed information or clarification which will enable RTV to determine a suggested problem resolution; or
(iii) Where RTV determine the request is outside of the scope of the agree Web Support services, details of the estimated time for delivery of the suggested problem resolution and details of any additional costs associated with providing the additional service.
