Technical Account Manager. RSA shall provide a Technical Account Manager (“TAM”) who shall act as the Customer’s designated point of contact within RSA for technical account management and escalation of Service Requests. The TAM shall be responsible for overseeing the Maintenance Services delivered and will work closely with Customer to ensure that appropriate resources are engaged to resolve Service Requests in a timely manner.
Technical Account Manager. Customers who have selected and paid for Premium Support Services are eligible to purchase full time equivalent (“FTE”) service time allocation from an Azul Technical Account Manager (“TAM”). The role and duties of the TAM may include: (a) assist in the planning and support of the testing and production deployment of the Product, (b) build and document knowledge about Customer’s business and technical operations relevant to the Product, (c) log bugs and feature requests relevant to the Product in Azul’s case management system, (d) identify and coordinate training as necessary relevant to the Product, (e) promote effective communication between Azul and Customer on all relevant Product and Support Services issues (including Product roadmap disclosure) via bi-weekly calls/meetings, and (f) advocate on Customer’s behalf within Azul and with Azul’s executives. At its option, Customer may provide the TAM access to Customer’s internal systems and calendars as necessary and appropriate for the TAM to perform the above described duties. All travel related costs incurred by Azul in connection with providing TAM services will be paid by Customer.
Technical Account Manager. Licensee may purchase Technical Account Manager services to perform the duties set forth in Schedule
Technical Account Manager. “TAM”) to provide:
Technical Account Manager. Licensee may purchase Technical Account Manager services to perform the duties set forth in Schedule 9. Technical Account Manager services may be renewed for the first renewal period (the duration of which may be no shorter than one year and no longer than the length of the initial period) for the same annual rate paid during the first period.
Technical Account Manager. Customers purchasing a Kronos Technical Account Manager (“TAM”) as indicated on the Order Form shall receive the services of a dedicated, but not exclusive, TAM for one production instance of the Software. Customer will designate up to two primary and three secondary backup technical contacts (“Technical Contacts”) to be the sole contacts with the TAM. Upon request, Customer may designate additional and/or backup Technical Contacts. Customer is required to place all primary Technical Contacts through Kronos training for the Applications covered under this Agreement at Customer’s expense.
Technical Account Manager. EZMCOM shall provide a Technical Account Manager ("TAM") who shall act as the Customer's designated point of contact within EZMCOM for technical account management and escalation of Service Requests. The TAM shall be responsible for overseeing the Maintenance Services delivered and will work closely with Customer to ensure that appropriate resources are engaged to resolve Service Requests in a timely manner.
Technical Account Manager. Esri shall assign a TAM to Licensee. The assigned TAM shall work directly with LAC and shall oversee all of Licensee's open Premium Support Incidents. TAM shall do the following:
Technical Account Manager. Includes the following: - A Technical Account Manager ("TAM"") designated by Sun will serve as a point of contact for the Customer and assist the Customer in evaluating service levels and resolving outstanding technical issues related to Supported Products and Technologies. The TAM will also provide first-hand information about Java technology source development. The TAM will contact Customer within thirty (30) days from the Agreement Effective Date to schedule an initial meeting or conference call, as appropriate. As a result of the initial meeting, the TAM will produce a Customer Support needs and requirements document which will serve to guide Sun's delivery of Support Services to Customer. The TAM will meet with Customer at least four (4) times per year regarding Customer's project, at Customer's site if requested by Customer. - Customer and the TAM may hold further meetings or calls as necessary to finalize the needs and requirements document for Customer's project. The TAM and Customer, at minimum, will meet at the start of any new Customer project involving the Supported Products and Technologies. - Each party generally will be responsible for its own travel expenses related to all meetings. However, Sun in its sole discretion, may agree to pay certain travel expenses for Customer if a meeting is held at Sun's facilities. *Product Release Information: Periodic description of plans for Supported Products and Technologies. *Technical Assistance and Support: Access to Sun Java technology support staff composed of one (1) TAM which Sun will identify to Customer in writing and other advisory personnel as needed by telephone, e-mail, facsimile and internet communications to receive debugging advice, porting assistance, compatibility testing assistance, and bug or other issue tracking. Such Sun personnel will be available Monday through Friday, excluding Sun holidays. Hours of Support Coverage: Europe, Middle East and Africa - 8:30AM to 4:30PM United Kingdom time zone Americas - 8:00AM to 5:00 PM Pacific time zone Asia/Pacific - 9:00AM to 6:00PM Singapore time. *Response Time: Sun will use reasonable commercial efforts to acknowledge receipt of service requests within one (1) business day. Acknowledgments are measured from the time Customer first contacts Sun with a service request to the time Sun makes its response. *Error Corrections: When made generally available by Sun to commercial licensees of the applicable Java Technology. Also made available in re...
Technical Account Manager. Includes the following: – A Technical Account Manager (“TAM””) designated by Sun will serve as the primary point of contact for the Customer. A Licensee Support Engineer (“LSE”) will also be designated by Sun for Customer. One individual may serve as TAM and LSE for Customer, at Sun’s discretion. The TAM and/or the LSE will assist the Customer in evaluating service levels and resolving outstanding technical issues related to Supported Products and Technologies, and will provide assistance for business and non-technical issues. The LSE and/or TAM will also provide first-hand information about Java technology source development. The TAM and/or LSE will contact Customer within thirty (30) days from the Agreement Effective Date to schedule an initial meeting or conference call, as appropriate. As a result of the initial meeting, the TAM and/or LSE will produce a Customer Support needs and requirements document which will serve to guide Sun’s delivery of Support Services to Customer. The TAM and/or LSE will meet with Customer at least four (4) times per year regarding Customer’s project, at Customer’s site if requested by Customer. – Customer and the TAM/LSE may hold further meetings or calls as necessary to finalize the needs and requirements document for Customer’s project. The TAM/LSE and Customer, at minimum, will meet at the start of any new Customer project involving the Supported Products and Technologies. – Each party generally will be responsible for its own travel expenses related to all meetings. However, Sun in its sole discretion, may agree to pay certain travel expenses for Customer if a meeting is held at Sun’s facilities. * Product Release Information: Periodic description of plans for Supported Products and Technologies. *Technical Assistance and Support: Access to Sun Java technology support staff composed of one (1) TAM and (1) LSE as described above and other advisory personnel as needed by telephone, e-mail, facsimile and internet communications to receive debugging advice, porting assistance, compatibility testing assistance, and bug or other issue tracking. Such Sun personnel will be available Monday through Friday, excluding Sun holidays. Hours of Support Coverage: Europe, Middle East and Africa – 8:30AM to 4:30PM United Kingdom time zone Americas – 8:00AM to 5:00 PM Pacific time zone Asia/Pacific – 9:00AM to 6:00PM Singapore time. *Response Time: Sun will use reasonable commercial efforts to acknowledge receipt of service requests withi...
