Technical Account Manager. RSA shall provide a Technical Account Manager (“TAM”) who shall act as the Customer’s designated point of contact within RSA for technical account management and escalation of Service Requests. The TAM shall be responsible for overseeing the Maintenance Services delivered and will work closely with Customer to ensure that appropriate resources are engaged to resolve Service Requests in a timely manner.
Technical Account Manager. Customers who have selected and paid for Premium Support Services are eligible to purchase full time equivalent (“FTE”) service time allocation from an Azul Technical Account Manager (“TAM”). The role and duties of the TAM may include: (a) assist in the planning and support of the testing and production deployment of the Product, (b) build and document knowledge about Customer’s business and technical operations relevant to the Product, (c) log bugs and feature requests relevant to the Product in Azul’s case management system, (d) identify and coordinate training as necessary relevant to the Product, (e) promote effective communication between Azul and Customer on all relevant Product and Support Services issues (including Product roadmap disclosure) via bi-weekly calls/meetings, and (f) advocate on Customer’s behalf within Azul and with Azul’s executives. At its option, Customer may provide the TAM access to Customer’s internal systems and calendars as necessary and appropriate for the TAM to perform the above described duties. All travel related costs incurred by Azul in connection with providing TAM services will be paid by Customer.
Technical Account Manager. Licensee may purchase Technical Account Manager services to perform the duties set forth in Schedule
Technical Account Manager. “TAM”) to provide:
a) end-to-end case management regarding your warranty incidents to help track, progress and close;
b) escalation management and a single, designated point of contact for all your warranty Incident management;
c) where required, coordinate or implement On-site Service NBD (for systems only);
d) support for preliminary network connectivity requests (for systems only);
e) where required, coordinate or implement Product Exchange Service NBD (for monitors only); and f) online support to Lenovo support forums.
Technical Account Manager. Customers purchasing a Kronos Technical Account Manager (“TAM”) as indicated on the Order Form shall receive the services of a dedicated, but not exclusive, TAM for one production instance of the Software. Customer will designate up to two primary and three secondary backup technical contacts (“Technical Contacts”) to be the sole contacts with the TAM. Upon request, Customer may designate additional and/or backup Technical Contacts. Customer is required to place all primary Technical Contacts through Kronos training for the Applications covered under this Agreement at Customer’s expense.
Technical Account Manager. Includes the following:
Technical Account Manager. Licensee may purchase Technical Account Manager services to perform the duties set forth in Schedule 9. Technical Account Manager services may be renewed for the first renewal period (the duration of which may be no shorter than one year and no longer than the length of the initial period) for the same annual rate paid during the first period.
Technical Account Manager. EZMCOM shall provide a Technical Account Manager ("TAM") who shall act as the Customer's designated point of contact within EZMCOM for technical account management and escalation of Service Requests. The TAM shall be responsible for overseeing the Maintenance Services delivered and will work closely with Customer to ensure that appropriate resources are engaged to resolve Service Requests in a timely manner.
Technical Account Manager. Esri shall assign a TAM to Licensee. The assigned TAM shall work directly with LAC and shall oversee all of Licensee's open Premium Support Incidents. TAM shall do the following:
a. Be familiar with Licensee's GIS software architecture and infrastructure;
b. Verify that all open Premium Support Incidents of Licensee are prioritized above Incidents opened pursuant to Standard Maintenance;
c. Work closely with Senior Support Analysts toward the resolution of all open Premium Support Incidents;
d. Provide LAC with a daily status update on all open Premium Support Incidents or as agreed upon by TAM and Licensee; and
e. Take reasonable efforts to be available to LAC from 5:00 a.m. to 5:00 p.m. Pacific standard time, Monday through Friday, except on Esri holidays. Esri may replace TAM during the term of this PSS Agreement with a written notification to Licensee.
Technical Account Manager. Licensee may purchase Technical Account Manager services to perform the duties set forth in Schedule one year and no longer than the length of the initial period) for the same annual rate paid during the first period.
