Standard Database Support Services Sample Clauses

Standard Database Support Services. KMS will support the licensed Database(s) by providing the Client with email and telephone support and other services described below. Certain Add‐On Premium Services described in Section 2.4 below are available when ordered. KMS does not provide Database Support for hardware, graphics cards, monitors, plotters, graphics printers, digitizers, modems, and so forth, except to answer questions of how standard supported devices interface with the Database(s). Database Support and Maintenance are available only for commercially released current versions of the Database. Database upgrades and updates are provided only for standard hardware platforms and operating systems supported by KMS as described earlier in this Agreement. The Client is responsible for making or arranging for upgrades or updates to interfaces for nonstandard devices or custom applications. KMS supports users with the installation and maintenance of the ORACLE Database, and assistance in solving problems arising from the use of the Database. If KMS develops and provides to the Client a Hot‐fix, patch, or other intellectual property ("IP") under, as a result of, or related to this Agreement, KMS shall retain sole ownership of such IP, which shall be subject to the terms of the applicable KMS license agreement. Standard Database Support Services does not include on‐site support, but such support is available as Add‐ On Premium Services. Standard Database Support Services are available either for an annual fee payable in advance, or in blocks of time as described below:  Annual Fee. If the Client elects to pay the annual fee in advance, the Client has the right to receive standard Database Support Services for twelve (12) consecutive months.  Block of Time at an Hourly Rate. Alternatively, the Client may elect to order blocks of time in minimum blocks of four (4) hours to be used during Normal Business Hours over the term of the Agreement. KMS will invoice the Client for the block of hours payable on a net 30‐day basis. If the Client does not promptly pay the undisputed amount due, the Client agrees KMS may discontinue logging incidents and all ongoing work shall cease. No block of hours will carry forward into the next year. At time of invoice, KMS will provide a summary of the incident(s), allocated hours billed to the nearest quarter hour (15 minutes) for each incident, and tasks associated with the billed time. The Client may request to have a support request covered under normal maintenan...
Sample 1
AutoNDA by SimpleDocs

Related to Standard Database Support Services

  • Software Support Services 6.1 The Software Support Services shall comprise:

  • Support Services HP’s support services will be described in the applicable Supporting Material, which will cover the description of HP’s offering, eligibility requirements, service limitations and Customer responsibilities, as well as the Customer systems supported.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • STUDENT SUPPORT SERVICES The Parties will identify and collaborate on measures to assist those students who may not be performing satisfactorily to succeed. The School will seek guidance from the College designee(s) in the areas of test preparation, tutoring, College Connection services, academic advising, and the development of an integrated support system for Students across the two institutions. Students will have access to the same or similar tutoring and other academic support as provided for other students in the School District, School and College. To promote academic success, the Parties will provide academic support services as may be needed. The School counselor and its designee will work to ensure Students receive pertinent information regarding higher education, financial assistance, and assistance waivers for tuition and fees. As needed, each Party will assist families as they complete initial application and admission requirements per the respective organizations’ processes. The School District will be responsible for non-academic counseling services and the College is authorized, but not required, to provide emergency counseling intervention services. See section 4 – Disability Support Services.

  • Customer Service Support During the Term of this Agreement, VNDS will provide reasonable telephone and e-mail customer service support to Registrar, not Registered Name Holder or prospective customers of Registrar, for nontechnical issues solely relating to the System and its operation. VNDS will provide Registrar with a telephone number and e-mail address for such support during implementation of the Supported Protocol, APIs and Software. First-level telephone support will be available on a 7-day/24-hour basis. VNDS will provide a web-based customer service capability in the future and such web-based support will become the primary method of customer service support to Registrar at such time.

  • Hosting Services 13.1 If Supplier or its subcontractor, affiliate or any other person or entity providing products or services under the Contract Hosts Customer Data in connection with an Acquisition, the provisions of Appendix 1, attached hereto and incorporated herein, apply to such Acquisition.

  • Academic Policies and Student Support Services X. Xxxx College courses offered as dual credit, regardless of where they are taught, follow the same syllabus, course outline, textbook, grading method, and other academic policies and procedures as the courses outlined in the Hill College policy manual, catalog, and student handbook. [TAC 19, Part 1, Chapter 4, Subchapter D, 4.85(g)(1)]

  • Extended Support Services As long as funding is available (through FFFS, etc.), the district will provide the following supportive services for individuals who are eligible under the TANF Services 200% of poverty eligibility guidelines: Services listed in the supportive services attachment are provided to TANF, SNAP and 200% eligible individuals.

  • Maintenance and Support Services As long as you are not using the Help Desk as a substitute for our training services on the Tyler Software, and you timely pay your maintenance and support fees, we will, consistent with our then-current Support Call Process:

Time is Money Join Law Insider Premium to draft better contracts faster.