SUPPORT AND OTHER SERVICES. 16.1 Qwest may purchase the maintenance and support services ("Maintenance and --------------- Support Services") identified in Attachment 8.1 for the Products. Qwest may ---------------- purchase additional maintenance and support services at mutually agreeable rates.
SUPPORT AND OTHER SERVICES. 19.1 Customer will purchase the maintenance and support services ("Maintenance and Support Services") identified in Attachment 19 for the Products. Customer may purchase additional maintenance and support services at Corvis prevailing time and materials rates, upon mutually agreeable terms.
SUPPORT AND OTHER SERVICES. Any Support and/or Professional Services and/or Hosting Services ordered from PowerSchool by Licensee in connection with the license of Licensed Product shall be provided by PowerSchool pursuant to PowerSchool’s terms, conditions and policies applicable at the time of order to the particular Services purchased. PowerSchool’s current terms, conditions and policies for delivery of Support and Services, which are subject to change from time to time, are attached hereto as the Support and Services Policies. Licensee’s license of Licensed Product does not, by itself, entitle Licensee to any support, upgrades, patches, fixes or the like for Licensed Product; Licensee must maintain a current Support subscription and pay any applicable Support fees to be eligible for Support Services. Support Services must be purchased for all licenses in Licensee’s possession. Support may not be purchased or renewed for a subset of such licenses only. Support Services may not be used as a substitute for Professional Services.
SUPPORT AND OTHER SERVICES. 2.1 Support. Your purchase of the Product includes the support services described at Splunk Support Terms.
SUPPORT AND OTHER SERVICES. 30 ARTICLE 17. INSURANCE................................................... 31 ARTICLE 18. INDEMNIFICATION............................................. 32 ARTICLE 19. PATENT, COPYRIGHT AND TRADE SECRET.......................... 32 ARTICLE 20. TERMINATION................................................. 34 ARTICLE 21.
SUPPORT AND OTHER SERVICES. As part of the Subscription Service(s), PowerSchool will provide the Support Services set forth in Exhibit A (Support Policy) and Professional Services mutually agreed upon via a Statement of Work pursuant to Exhibit B (Professional Services Policy).
SUPPORT AND OTHER SERVICES. Company will offer and will perform -------------------------- installation, implementation, facilitation, maintenance and support services to all Company Customers and to all Prospects within the Territory including, without limitation, at STERLING COMMERCE's request or approval, those Transborder Customers that obtained the EC Offerings as provided in Section 2.2(a). Company shall have sole responsibility for providing "First Level" technical assistance and support to such Company Customers (and the Transborder Customers to the extent stated in Section 21(a)), which shall include customer relations, training, education, implementation of any services, responding to inquiries and determining the extent and responsibility for any claimed malfunctions of any part of the EC Offerings. Company also agrees to provide promptly to each Company Customer all EC Product bug fixes, bypasses and releases provided to Company by STERLING COMMERCE from time to time. The quality and timeliness of Company's implementation, facilitation, maintenance and support services will be consistent with and to no less a degree than the levels agreed to by the parties from time to time.
SUPPORT AND OTHER SERVICES. 19.1 Customer and Corvis will, within four weeks after the Signature Date, mutually agree upon the terms and conditions upon which Corvis will provide maintenance and support services to Customer. Such agreement shall be evidenced by a separate document and shall reflect industry-standard maintenance and support services and shall be negotiated in the range of 4%-7% of the actual purchase price paid by Customer for the Corvis Equipment and Software.
SUPPORT AND OTHER SERVICES. If the Order Document specifies support or other services to be provided by SLC, the following terms govern such services.
a. Support consists of access to (i) SLC’s technical, professional and customer service representatives by telephone, email or Web chat during SLC’s standard service days and hours; (ii) corrective updates and minor modifications to the Products that may be made available by SLC without further charge to its support customers from time to time; and (iii) manuals, guides and training materials, in electronic format, that may be made available by SLC without further charge to its support customers from time to time. Standard service days and hours shall be stated on SLC’s web site, and may be changed by SLC from time to time. Support does not include access to new products, new editions, new versions, or new releases (as such are specified by SLC) that may be made available by SLC from time to time.
b. Support is limited to the Products and time period specified for support in the Order Document. If Customer and SLC agree to expand the Products covered or renew the term, that change shall require an additional support fee, and shall be on the terms specified in these Terms and Conditions, unless SLC has provided Customer with new or additional terms governing such renewal.
c. If an Order Document specifies a per participant license and does not contain any separate charge for support, 20% of the price of the license shall be allocated to support.
d. Once a new release or new version of Software has been released, support shall be available only until the service “end of life” of such prior release or version as determined by SLC in its sole discretion, provided, however that the “end of life” shall not occur until at least one year after the new release or version is first made available.
e. SLC may provide support or other services through its own personnel or contractors.
f. SLC is required to provide only the number of CDs for Products specified in the Order Document. Additional or replacement copies of CDs may be available for purchase under SLC’s standard terms. If additional or replacement CDs are provided, the Software on such CDs shall be subject to the same license terms as the original CDs to which they relate, and upon delivery shall be included within the term Software for purposes of this Agreement.
g. If SLC provides Customer with any support, upgrade or update software not subject to a subsequent license, that additional s...
SUPPORT AND OTHER SERVICES. 19.1 Customer and Corvis will, within [*] after the Signature Date, mutually agree upon the terms and conditions upon which Corvis will provide maintenance and support services to Customer. Such agreement shall be evidenced by a separate document and shall reflect industry- standard maintenance and support services and shall be negotiated in the range of [*]%-[*]% of the actual purchase price paid by Customer for the Corvis Equipment and Software. Confidential materials omitted and filed separately with the Securities and Exchange Commission. Asterisks denote omissions.
