SUPPORT AND OTHER SERVICES. 16.1 Qwest may purchase the maintenance and support services ("Maintenance and --------------- Support Services") identified in Attachment 8.1 for the Products. Qwest may ---------------- purchase additional maintenance and support services at mutually agreeable rates.
SUPPORT AND OTHER SERVICES. 19.1 Customer will purchase the maintenance and support services ("Maintenance and Support Services") identified in Attachment 19 for the Products. Customer may purchase additional maintenance and support services at Corvis prevailing time and materials rates, upon mutually agreeable terms.
SUPPORT AND OTHER SERVICES. Any Support and/or Professional Services and/or Hosting Services ordered from PowerSchool by Licensee in connection with the license of Licensed Product shall be provided by PowerSchool pursuant to PowerSchool’s terms, conditions and policies applicable at the time of order to the particular Services purchased. PowerSchool’s current terms, conditions and policies for delivery of Support and Services, which are subject to change from time to time, are attached hereto as the Support and Services Policies. Licensee’s license of Licensed Product does not, by itself, entitle Licensee to any support, upgrades, patches, fixes or the like for Licensed Product; Licensee must maintain a current Support subscription and pay any applicable Support fees to be eligible for Support Services. Support Services must be purchased for all licenses in Licensee’s possession. Support may not be purchased or renewed for a subset of such licenses only. Support Services may not be used as a substitute for Professional Services.
SUPPORT AND OTHER SERVICES. 2.1 Support. Your purchase of the Product includes the support services described at Splunk Support Terms.
SUPPORT AND OTHER SERVICES. 30 ARTICLE 17. INSURANCE................................................... 31 ARTICLE 18. INDEMNIFICATION............................................. 32 ARTICLE 19. PATENT, COPYRIGHT AND TRADE SECRET.......................... 32 ARTICLE 20. TERMINATION................................................. 34 ARTICLE 21.
SUPPORT AND OTHER SERVICES. 19.1 Customer and Corvis will, within four weeks after the Signature Date, mutually agree upon the terms and conditions upon which Corvis will provide maintenance and support services to Customer. Such agreement shall be evidenced by a separate document and shall reflect industry-standard maintenance and support services and shall be negotiated in the range of 4%-7% of the actual purchase price paid by Customer for the Corvis Equipment and Software.
SUPPORT AND OTHER SERVICES. As part of the Subscription Service(s), PowerSchool will provide the Support Services set forth in Exhibit A (Support Policy) and Professional Services mutually agreed upon via a Statement of Work pursuant to Exhibit B (Professional Services Policy).
SUPPORT AND OTHER SERVICES. Company will offer and will perform -------------------------- installation, implementation, facilitation, maintenance and support services to all Company Customers and to all Prospects within the Territory including, without limitation, at STERLING COMMERCE's request or approval, those Transborder Customers that obtained the EC Offerings as provided in Section 2.2(a). Company shall have sole responsibility for providing "First Level" technical assistance and support to such Company Customers (and the Transborder Customers to the extent stated in Section 21(a)), which shall include customer relations, training, education, implementation of any services, responding to inquiries and determining the extent and responsibility for any claimed malfunctions of any part of the EC Offerings. Company also agrees to provide promptly to each Company Customer all EC Product bug fixes, bypasses and releases provided to Company by STERLING COMMERCE from time to time. The quality and timeliness of Company's implementation, facilitation, maintenance and support services will be consistent with and to no less a degree than the levels agreed to by the parties from time to time.
SUPPORT AND OTHER SERVICES. (a) Support. Unless specified otherwise in the Order Form, SIB will provide technical support and Updates in accordance with the terms set forth at xxxxx://0x-xxx-xxxxxxxx.xxx/xxxxxxx-support-terms/ (“Support”). Support is for a period of two (2) years from the Delivery Date for perpetual licenses (“Maintenance Period”); for lease licenses, the Support is for the lease term. For the avoidance of doubt, SIB has no Support obligation for Evaluation Software and Viewer Software.
SUPPORT AND OTHER SERVICES. 1. Support. Support and Maintenance Services shall be provided in accordance with the AlienVault’s standard Maintenance and Support Services Addendum, attached hereto.
