Support and Repair Sample Clauses

Support and Repair. Technical and customer support teams are available to answer Xxxxxx questions and assist with technical issues. For best support, customer service calls should be made from the Kiosk, or in the vicinity of the Kiosk, when calling for assistance in troubleshooting a problem. Customer service is available from 7:00 am to 6:00 pm Monday through Friday, Central Daylight Time, excluding major holidays. Weekend or extended service coverage can be provided upon request. When customer support representatives cannot answer calls immediately due to high call volume, all voicemails will be returned within 8 business hours. E-Mail and faxed inquiries are answered within 8 business hours unless received after hours, in which case Xxxxxx’x inquiry will be answered the following business day. Contact information for calls and other inquiries will be provided to Xxxxxx by Invoice Cloud. If onsite support is required, a technician will be dispatched within 18 business hours to resolve any issues. Any hardware required for repair or replacement will be shipped within 16 business hours of order placement, unless such repair/replacement is dependent on the manufacturer providing the needed hardware, in which case Invoice Cloud will work with the manufacturer to procure the needed hardware as soon as reasonably practical. If requested equipment or repair services are not covered under this Master Agreement, a customer support specialist will provide Xxxxxx with an estimated or “not to exceed” cost. Because of local and dynamic network security, the customer support specialists and/or the dispatched technician are not allowed to rectify any network issues or assist in changed network configurations. Xxxxxx must employ the assistance of their local IT department. In all cases where repair or replacement of a Kiosk or Kiosk component is not possible due to obsolescence, Invoice Cloud may opt to discontinue maintenance and refund all charges for the obsolete Kiosk or Kiosk component for the remaining Term. In such cases, Invoice Cloud will propose, and Xxxxxx will have available, the option of upgrading obsolete equipment at an additional cost. Xxxxxx agrees to provide periodic assistance and maintenance as follows:
Sample 1
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Related to Support and Repair

  • Miscellaneous The Vendor acknowledges and agrees that continued participation in TIPS is subject to TIPS sole discretion and that any Vendor may be removed from the participation in the Program at any time with or without cause. Nothing in the Agreement or in any other communication between TIPS and the Vendor may be construed as a guarantee that TIPS or TIPS Members will submit any orders at any time. TIPS reserves the right to request additional proposals for items or services already on Agreement at any time.

  • Insurance The Company and the Subsidiaries are insured by insurers of recognized financial responsibility against such losses and risks and in such amounts as are prudent and customary in the businesses in which the Company and the Subsidiaries are engaged, including, but not limited to, directors and officers insurance coverage. Neither the Company nor any Subsidiary has any reason to believe that it will not be able to renew its existing insurance coverage as and when such coverage expires or to obtain similar coverage from similar insurers as may be necessary to continue its business without a significant increase in cost.

  • General The Trustee shall keep proper books of record and account of all the transactions of each Trust under this Indenture at its corporate trust office, including a record of the name and address of, and the Units issued by each Trust and held by, every Unit holder, and such books and records of each Trust shall be open to inspection by any Unit holder of such Trust at all reasonable times during the usual business hours. The Trustee shall make such annual or other reports as may from time to time be required under any applicable state or federal statute or rule or regulations thereunder.

  • WHEREAS the Company desires the Warrant Agent to act on behalf of the Company, and the Warrant Agent is willing to so act, in connection with the issuance, registration, transfer, exchange, redemption and exercise of the Warrants; and

  • Term The term of this Agreement will be ten (10) years from the Effective Date (as such term may be extended pursuant to Section 4.2, the “Term”).

  • Entire Agreement This Agreement constitutes the entire agreement between the parties hereto with respect to the subject matter contained in this Agreement and supersedes all prior agreements, understandings and negotiations between the parties.

  • Indemnification In the event any Registrable Securities are included in a Registration Statement under this Agreement:

  • Termination This Agreement may be terminated at any time prior to the Closing:

  • NOW, THEREFORE the parties hereto agree as follows:

  • Definitions As used in this Agreement, the following terms shall have the following meanings:

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