Support Hours and Target Initial Response Times Sample Clauses

Support Hours and Target Initial Response Times. Learning Objects will accept inbound support requests from Administrators via email or voice message on a 24/7 basis. Standard Support Requests are responded to with a target initial response time of one business day during Business Hours only. Service Unusable Requests are responded to 24/7 with a target initial response time of one hour. If submitting a Service Unusable Request after business hours, you must leave a voice message AND send an email to xxxxxxx@xxxxxxxxxxxxxxx.xxx to trigger a return support response in the target response time of one hour.
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Support Hours and Target Initial Response Times. Google will process Requests during the Hours of Operation, unless otherwise indicated in these Guidelines. Any Requests received outside the Hours of Operation will be logged and processed during the next Business Day. Target initial response times are based on the Designated Contact's Support Role, and whether Customer is enrolled in Enterprise Support, as described in Sections 4 (Support Roles) and 5.1 (Enterprise Support; Offering).
Support Hours and Target Initial Response Times. Google will provide access to help center and phone support for customers on a 24 x 7 basis. P1 Priority support Requests are responded to with a target initial response time of one hour and are responded to 24 x 7. If contact is made for a P1 Priority support Request on a weekend or applicable holiday, a phone call is needed to trigger a return support response. P2, P3 & P4 Priority support Requests are responded to during business hours of the location to which the Requests are assigned. P2 Priority support Requests will be responded to with an initial target response time of 1 business day or less.

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