Initial Response Time. Within the Initial Response Time, ISB will use reasonable efforts to (i) confirm receipt of the Support Request by e-mail, (ii) provide the JIRA registration number, (ii) if possible, identify the support engineer or other designated ICS personnel that will provide the Technical Support to Licensee, and (iv) request any necessary clarification, documentation, description or additional information relating to the Incident.
Initial Response Time. Initial response times are determined by the severity classification of the problem and level of support that Customer is entitled to. Following the receipt of a call or trouble report for Support, Aternity shall use reasonable efforts to respond in accordance with the initial response targets set forth below. SEVERITY INITIAL RESPONSE TARGETS Priority 1 - Critical Within 1 Hour Priority 2 - High Within 6 Hours Priority 3 – Minor & Priority 4 - Informational Next Business Day*
Initial Response Time. Provider shall make a joint visit to the home with PCSO CPID with the family within two (2) business hours during normal business hours and three (3) business hours after-hours. If the family is not available within the required timeframe as communicated to the Provider by the CPI at the time of referral, the CPI shall attempt to reschedule the initial joint home visit with the family and provider as soon as possible within the same calendar day of the referral or each day after until services are implemented.
Initial Response Time. Provider’s Case Manager shall make a visit to the home to include the children at the residence within one (1) calendar day of acceptance from the Case Transfer Staffing. If the family is not available within the required timeframe, Provider shall attempt to make face to face contact with the family as soon as possible within the same calendar day of the referral and each day after until contact is made.
Initial Response Time. Shortly after submitting an issue via the Help Contact Cayen Support section, an email to xxxxxxx@xxxxx.xxx or phone call, you will receive an email from our automated support software system that summarizes the communication as well as resolutions reached and/or necessary follow up information. The email will contain a ticket number that should be referenced when discussing the issue with us via voicemail and email.
