Initial Response Time Clause Samples
The Initial Response Time clause sets a specific timeframe within which one party must acknowledge or respond to a communication, request, or notice from the other party. Typically, this clause applies to situations such as service requests, incident reports, or contractual notifications, requiring a response within a defined number of business days or hours. Its core practical function is to ensure prompt communication and accountability, reducing delays and misunderstandings between parties.
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Initial Response Time. Within the Initial Response Time, ISB will use reasonable efforts to (i) confirm receipt of the Support Request by e-mail, (ii) provide the JIRA registration number, (ii) if possible, identify the support engineer or other designated ICS personnel that will provide the Technical Support to Licensee, and (iv) request any necessary clarification, documentation, description or additional information relating to the Incident.
Initial Response Time. Wiliot shall use commercially reasonable efforts to respond to Licensee's integration inquiries within the following timeframes, based on Licensee's Consulting Services tier:
a) Bronze: 72 hours (business days)
b) Silver: 48 hours (business days)
c) Gold: 24 hours (business days)
Initial Response Time. Initial response times are determined by the severity classification of the problem and level of support that Customer is entitled to. Following the receipt of a call or trouble report for Support, Aternity shall use reasonable efforts to respond in accordance with the initial response targets set forth below. Priority 1 - Critical Within 1 Hour Priority 2 - High Within 6 Hours Priority 3 – Minor & Priority 4 - Informational Next Business Day*
Initial Response Time. Provider’s Case Manager shall make a visit to the home to include the children at the residence within one (1) calendar day of acceptance from the Case Transfer Staffing. If the family is not available within the required timeframe, Provider shall attempt to make face to face contact with the family as soon as possible within the same calendar day of the referral and each day after until contact is made.
Initial Response Time. Shortly after submitting an issue via the Help Contact Cayen Support section, an email to ▇▇▇▇▇▇▇@▇▇▇▇▇.▇▇▇ or phone call, you will receive an email from our automated support software system that summarizes the communication as well as resolutions reached and/or necessary follow up information. The email will contain a ticket number that should be referenced when discussing the issue with us via voicemail and email.
Initial Response Time. Applicant Job Search The time taken for the Software to provide the results of an online user performing a job search. Within 5 seconds of an online user submitting a job search request. Home page serve time The time taken for the Software to serve the home page to an online user. Within 5 second of an online user navigating to the home page 3rd Party Integration Availability All positions must be pushed to job boards and recruitment suppliers automatically 100% of the time. Where eArcu is working with a third party vendor to make changes or resolve a specific concern it is understood Functionality and Performance Specifications as provided for in this Agreement and as otherwise agreed between the Parties. that the third party vendor may not be bound by the set of KPIs outlined above. In these cases, eArcu will commit to a regular communication schedule based on the agreed severity of the issues and will work with the third party vendor to achieve a resolution. Data Backup eArcu must provide a seamless backup of data so that it is available 24 hours, 7 days a week 100% of the time. Data Backup completed. 1 Where the software Application is causing the Client serious commercial risk. The Client’s Application: ● Is not operational for an exclusive user (such as an administrator) or multiple users, or ● Fails for the user(s)/candidates to complete fundamental tasks because a major function of the Application is not operational. eArcu will respond to critical impact Service Incidents that affect multiple users within 1 hour and provide status updates every 2 hours (95% of the time) until resolution identified. Fix or changes deployed in next deployment cycle* Aim to resolve immediately 2 Where the Client’s Application has impaired functionality: ● Severe loss of service causing significant impact to the normal workflow for completing the task with workaround not feasible. ● Multiple users are unable to complete secondary tasks that support the client in delivering the Application to the end users. This can include bulk email distribution, assessment reports failing to generate correctly eArcu will respond to high impact Service Incidents that affect individual users within 2 hours and provide status updates every 4 hours (95% of the time) until resolution identified. Workaround or explanation provided Fix developed and deployed in next available maintenance deployment cycle Aim to resolve where possible within 24 hours 3 Where the Client’s Application has impa...
Initial Response Time. Provider shall make a joint visit to the home with PCSO CPID with the family within two (2) business hours during normal business hours and three (3) business hours after-hours. If the family is not available within the required timeframe as communicated to the Provider by the CPI at the time of referral, the CPI shall attempt to reschedule the initial joint home visit with the family and provider as soon as possible within the same calendar day of the referral or each day after until services are implemented.
Initial Response Time. Initial response times are determined by the severity classification of the problem and level of support that Customer is entitled to. Following the receipt of a call or trouble report for Support, Riverbed shall use reasonable efforts to respond in accordance with the initial response targets set forth below. Priority 1 - Critical Within 1 Hour Within 1 Hour Within 1 Hour Priority 2 - High Within 6 Hours Within 4 Hours Within 4 Hours Priority 3 - Minor Next Business Day* Within 8 Hours Within 8 Hours Priority 4 - Informational Next Business Day* Next Business Day* Next Business Day*