Initial Response Time Sample Clauses

Initial Response Time. Within the Initial Response Time, ISB will use reasonable efforts to (i) confirm receipt of the Support Request by e-mail, (ii) provide the JIRA registration number, (ii) if possible, identify the support engineer or other designated ICS personnel that will provide the Technical Support to Licensee, and (iv) request any necessary clarification, documentation, description or additional information relating to the Incident.
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Initial Response Time. Initial response times are determined by the severity classification of the problem and level of support that Customer is entitled to. Following the receipt of a call or trouble report for Support, Aternity shall use reasonable efforts to respond in accordance with the initial response targets set forth below. Priority 1 - Critical Within 1 Hour Priority 2 - High Within 6 Hours Priority 3 – Minor & Priority 4 - Informational Next Business Day*
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Initial Response Time. Provider shall make a joint visit to the home with PCSO CPID with the family within two (2) business hours during normal business hours and three (3) business hours after-hours. If the family is not available within the required timeframe as communicated to the Provider by the CPI at the time of referral, the CPI shall attempt to reschedule the initial joint home visit with the family and provider as soon as possible within the same calendar day of the referral or each day after until services are implemented.
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Initial Response Time. Provider’s Case Manager shall make a visit to the home to include the children at the residence within one (1) calendar day of acceptance from the Case Transfer Staffing. If the family is not available within the required timeframe, Provider shall attempt to make face to face contact with the family as soon as possible within the same calendar day of the referral and each day after until contact is made.
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Initial Response Time. Shortly after submitting an issue via the Help  Contact Cayen Support section, an email to xxxxxxx@xxxxx.xxx or phone call, you will receive an email from our automated support software system that summarizes the communication as well as resolutions reached and/or necessary follow up information. The email will contain a ticket number that should be referenced when discussing the issue with us via voicemail and email.
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Initial Response Time. Applicant Job Search The time taken for the Software to provide the results of an online user performing a job search. Within 5 seconds of an online user submitting a job search request. Home page serve time The time taken for the Software to serve the home page to an online user. Within 5 second of an online user navigating to the home page 3rd Party Integration Availability All positions must be pushed to job boards and recruitment suppliers automatically 100% of the time. Where eArcu is working with a third party vendor to make changes or resolve a specific concern it is understood Functionality and Performance Specifications as provided for in this Agreement and as otherwise agreed between the Parties. that the third party vendor may not be bound by the set of KPIs outlined above. In these cases, eArcu will commit to a regular communication schedule based on the agreed severity of the issues and will work with the third party vendor to achieve a resolution. Data Backup eArcu must provide a seamless backup of data so that it is available 24 hours, 7 days a week 100% of the time. Data Backup completed. 1 Where the software Application is causing the Client serious commercial risk. The Client’s Application: ● Is not operational for an exclusive user (such as an administrator) or multiple users, or ● Fails for the user(s)/candidates to complete fundamental tasks because a major function of the Application is not operational. eArcu will respond to critical impact Service Incidents that affect multiple users within 1 hour and provide status updates every 2 hours (95% of the time) until resolution identified. Fix or changes deployed in next deployment cycle* Aim to resolve immediately 2 Where the Client’s Application has impaired functionality: ● Severe loss of service causing significant impact to the normal workflow for completing the task with workaround not feasible. ● Multiple users are unable to complete secondary tasks that support the client in delivering the Application to the end users. This can include bulk email distribution, assessment reports failing to generate correctly eArcu will respond to high impact Service Incidents that affect individual users within 2 hours and provide status updates every 4 hours (95% of the time) until resolution identified. Workaround or explanation provided Fix developed and deployed in next available maintenance deployment cycle Aim to resolve where possible within 24 hours 3 Where the Client’s Application has impa...
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Related to Initial Response Time

  • Emergency Response Partners must develop, maintain, and carry out a response plan for public water system emergencies, including disease outbreaks, spills, operational failures, and water system contamination. Partners must notify DWS in a timely manner of emergencies that may affect drinking water supplies.

  • REQUIRED PRICE PROPOSAL RESPONSE All pricing must be fixed cost, inclusive of all expenses and fees if this Statement of Work proposal is for a fixed price agreement. (Remove if Time and Materials agreement) For Time and Materials the pricing proposal must include estimated effort hours, hourly rate for proposed personnel, projected timeline, including timing expectations for the State functional and technical resources and be submitted as a separate document from the rest of the proposal. (Remove if not Time and Materials)

  • Timely and Sustained Response Interconnection Customer shall ensure that the Small Generating Facility’s real power response to sustained frequency deviations outside of the deadband setting is automatically provided and shall begin immediately after frequency deviates outside of the deadband, and to the extent the Small Generating Facility has operating capability in the direction needed to correct the frequency deviation. Interconnection Customer shall not block or otherwise inhibit the ability of the governor or equivalent controls to respond and shall ensure that the response is not inhibited, except under certain operational constraints including, but not limited to, ambient temperature limitations, physical energy limitations, outages of mechanical equipment, or regulatory requirements. The Small Generating Facility shall sustain the real power response at least until system frequency returns to a value within the deadband setting of the governor or equivalent controls. An Applicable Reliability Standard with equivalent or more stringent requirements shall supersede the above requirements.

  • Optional Xactimate Response Attachment (Part 2)

  • Workplace Violence Prevention and Crisis Response (applicable to any Party and any subcontractors and sub-grantees whose employees or other service providers deliver social or mental health services directly to individual recipients of such services): Party shall establish a written workplace violence prevention and crisis response policy meeting the requirements of Act 109 (2016), 33 VSA §8201(b), for the benefit of employees delivering direct social or mental health services. Party shall, in preparing its policy, consult with the guidelines promulgated by the U.S. Occupational Safety and Health Administration for Preventing Workplace Violence for Healthcare and Social Services Workers, as those guidelines may from time to time be amended. Party, through its violence protection and crisis response committee, shall evaluate the efficacy of its policy, and update the policy as appropriate, at least annually. The policy and any written evaluations thereof shall be provided to employees delivering direct social or mental health services. Party will ensure that any subcontractor and sub-grantee who hires employees (or contracts with service providers) who deliver social or mental health services directly to individual recipients of such services, complies with all requirements of this Section.

  • Incident Response Operator shall have a written incident response plan that reflects best practices and is consistent with industry standards and federal and state law for responding to a data breach, breach of security, privacy incident or unauthorized acquisition or use of any portion of Data, including PII, and agrees to provide LEA, upon request, an executive summary of the written incident response plan.

  • General Responsibility The Consultant shall, at all times during the Agreement, remain responsible. The Consultant agrees, if requested by the Commissioner of NYSDOT or his or her designee, to present evidence of its continuing legal authority to do business in New York State, integrity, experience, ability, prior performance, and organizational and financial capacity.

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