Target Response Time definition

Target Response Time means a maximum wait time for the first response of an issue received from a customer.

Target Response Time means the target response time (calculated in Normal Business Hours) measured from the time that the Error Report is logged with the Supplier and all of the information required under paragraph 5.2 has been provided or the start of the next Working Day where the Error is reported outside Normal Business Hours.

Target Response Time means the target time for a CommsFM engineer to respond to an Equipment Fault from the time reported to CommsFM by the Customer as detailed in Schedule 4;

Examples of Target Response Time in a sentence

• The Target Response Time for P3 and P4 classified incidents is based on the Business Day.

• This section of the Act was included as a ‘safety valve’ to help resolve intractable cases.

• An engineer will be assigned to start working on the ticket within a targeted response time (“Target Response Time”) as below: PriorityTarget Response TimeP1 – Critical Business Impact15 minutesP2 – Severe Business Impact60 minutesP3 – Inconvenient Business Impact1 Business Day (within 10 hrs)P4 – Minor Business ImpactNext Business Day (within 20 hrs) The Target Response Time for P1 and P2 classified Incidents applies 24/7/365.

• The Target Response Time for P3 and P4 classified Incidents applies during the Business Day.

• When an Incident is received and logged as a service ticket, they are assigned a priority based on bluesource’s experience, which has associated targeted response time (“Target Response Time”), as below: The Target Response Time for P1 classified Incidents applies 24/7/365.

More Definitions of Target Response Time

Target Response Time has the meaning given to that expression in Section

Target Response Time. In support of services outlined in the Agreement, Mercatus will respond to service-related incidents and/or requests submitted by the customer within the following timeframes: o 0-8 hours for issues classified as CRITICAL priority. o Within 24 hours for issues classified as HIGH priority. o Within 48 hours for issues classified as MEDIUM priority. o At Mercatus' discretion / best efforts for issues classified as LOW priority. o Remote assistance will be provided in-line with the above timescales dependent on the priority of the support request. • “Target Resolution Times” - shall be broken up into 2 categories: o “Time to First Fix or Workaround” – this category is designed to establish a way for Mercatus to support Customer to get back to normal Platform operation quickly while a more permanent resolution is being worked on. Such delivery will be provided with support documentation.

Target Response Time. In support of services outlined in the Agreement, Mercatus will respond to service-related incidents and/or requests submitted by the customer within the following timeframes: o 0-8 hours for issues classified as CRITICAL priority. o Within 24 hours for issues classified as HIGH priority. o Within 48 hours for issues classified as MEDIUM priority. o At Mercatus' discretion / best efforts for issues classified as LOW priority. o Remote assistance will be provided in-line with the above timescales dependent on the priority of the support request.

Target Response Time has the meaning given to that expression in Section H3.14 (Target Response Times) or L8 (SMKI Performance Standards and Demand Management).

Target Response Time means the elapsed time, in business days, from when PTI receives a request for assistance until PTI expects the commencement of assistance. Targeted Response Time does not include the time to resolve the request.

Target Response Time. The time between receipt of the call/work order and the time that a CPS technology services team member acknowledges the issue. Times are in business hours.

Target Response Time. The time between receipt of the case and the time it is acknowledged.