Target Response Time definition

Target Response Time has the meaning given to that expression in Section H3.14 (Target Response Times) or L8 (SMKI Performance Standards and Demand Management).

Target Response Time means a maximum wait time for the first response of an issue received from a customer.

Target Response Time means the target response time (calculated in Normal Business Hours) measured from the time that the Error Report is logged with the Supplier and all of the information required under paragraph 5.2 has been provided or the start of the next Working Day where the Error is reported outside Normal Business Hours.

Examples of Target Response Time in a sentence

• Description Target Response Time Critical 2 Hours High 8 Hours Medium 48 Hours Low 5 Days Very Low 30 Days If no priority, the standard response time is 48 hours.

• Request Response Time: 30 minutes Request Resolution Time Target: < 4 hours Maximum Permitted Request Resolution Time: < 48 hours City shall be entitled to a Service Credit of 10% of the Monthly Incident Severity Level Target Response Time Hosting Fee paid for each failure timely to achieve resolution.

• SaaS Severity Level Target Response Time SaaS Severity Level 1: Requires immediate attention– Critical production functionality is not available or a large number of users cannot access the SaaS Application.

• Severity Level Description Target Response Time 1 Critical Production use of the Cloud Site is stopped or so severely impacted that authorized end users cannot reasonably use it.

• SISW will strive to provide a first response to any incident report or support request in accordance with the following table, which is based on the complexity and severity of an incident report: Incident Report Classification Level #1 – Critical #2 – High #3 – General And #4 – Low Target Response Time 12 hours 24 hours 36 hours Response times are identified in accordance with SISW’s GTAC Incident Report Classification Level, which can be found on the GTAC Web Portal.

More Definitions of Target Response Time

Target Response Time means the target time for a CommsFM engineer to respond to an Equipment Fault from the time reported to CommsFM by the Customer as detailed in Schedule 4;

Target Response Time. In support of services outlined in the Agreement, Mercatus will respond to service-related incidents and/or requests submitted by the customer within the following timeframes: o 0-8 hours for issues classified as CRITICAL priority. o Within 24 hours for issues classified as HIGH priority. o Within 48 hours for issues classified as MEDIUM priority. o At Mercatus' discretion / best efforts for issues classified as LOW priority. o Remote assistance will be provided in-line with the above timescales dependent on the priority of the support request. • “Target Resolution Times” - shall be broken up into 2 categories: o “Time to First Fix or Workaround” – this category is designed to establish a way for Mercatus to support Customer to get back to normal Platform operation quickly while a more permanent resolution is being worked on. Such delivery will be provided with support documentation.

Target Response Time. In support of services outlined in the Agreement, Mercatus will respond to service-related incidents and/or requests submitted by the customer within the following timeframes: o 0-8 hours for issues classified as CRITICAL priority. o Within 24 hours for issues classified as HIGH priority. o Within 48 hours for issues classified as MEDIUM priority. o At Mercatus' discretion / best efforts for issues classified as LOW priority. o Remote assistance will be provided in-line with the above timescales dependent on the priority of the support request.

Target Response Time means the elapsed time, in business days, from when PTI receives a request for assistance until PTI expects the commencement of assistance. Targeted Response Time does not include the time to resolve the request.

Target Response Time is defined as the time elapsing from receipt of the request to Xxxxxx initiating action to resolve the issue. The time to arrive at a solution may be longer. Client will normally be informed of the status of Client’s request within the response times listed above.

Target Response Time. The time between receipt of the call/work order and the time that a CPS technology services team member acknowledges the issue. Times are in business hours. ● All requests entered after 4 PM (except for critical safety) will be considered as submitted the following business day.

Target Response Time will mean the support team’s target time to respond to a support inquiry reporting an incident either via phone or by email.