Survey Tool. The EBS shall develop or utilize already existing tools and develop a program with measurable goals and objectives. The Department shall approve the process and survey tool prior to its use, and will work cooperatively with the plan and EBS in developing the client satisfaction survey process.
Survey Tool. Within 30 days of the appointment and DOJ approval of the ADA Architectural Expert, as set forth in Paragraph II.E. above, WHC shall submit a survey tool prepared by the ADA Architectural Expert on which to collect the information to be gathered during the architectural survey, as described in further detail in Paragraph III.C.2. below, to DOJ for approval, which approval shall not be unreasonably withheld. The survey tool shall be designed to identify, in reasonable detail, elements that do not conform with the ADA Standards. DOJ shall approve or make recommendations for revisions to the survey tool within 15 days of receiving the survey tool. If DOJ recommends any revisions, WHC shall consider the proposed revisions and make appropriate changes in good faith. If the parties cannot agree on the survey tool, they shall follow the procedure set out in Paragraph VIII.D. below. 2.
Survey Tool. For the products (HMO, POS, PPO, EPO) reviewed under the Survey, Organization will license and input information into NCQA’s electronic version of the Standards and Guidelines (the “Survey Tool”). Organization acknowledges that at the discretion of NCQA, Organization may need to submit separate Survey Tools for different products being reviewed under the Survey. Organization will complete and submit the Survey Tool on the date mutually agreed upon by Organization and NCQA. The date of Organization’s submission of the Survey Tool to NCQA, including supporting documentation, will be considered the official commencement date of the Survey for all purposes under the Contract.
Survey Tool. 7.1.5.1. Add or drop questions not related to the core survey questions that feed into reports.
