TECHICAL SUPPORT LEVELS Sample Clauses

TECHICAL SUPPORT LEVELS. LEVEL 1. Initial call will be attempted to be fielded by a qualified tech support representative within about twenty (20) to forty (40) minutes after the call is made with identification of the problem. Problem identification is the first step. LICENSOR’s experience is that a large percentage of problem issues may be resolved by verifying and correcting software configuration of Microsoft SharePoint on server and/or Microsoft InfoPath on client machines. For example, SharePoint can disable other Web services installed on a server and there are known defect in Microsoft InfoPath regarding form caching on client machines which require clearing the InfoPath cache on the client machine. For another example and in addition, there are known defects in Microsoft’s Vista operating systems (problems with support for WebDAV protocol) that may require the installation and/or special configuration of software applications on server machines. Please refer to Product Release Notes for details on the most common configuration issues. A very common Qdabra Software Product issue is an error in the mapping from XML to SQL. Please refer to the Qdabra event log on server machines to confirm a Qdabra Software Product problem. While LICENSOR anticipates that resolution can usually be found, sometimes a software issue in the Software Product will be identified. If a “hot fix” or new version resolves any such software issue, Licensee will be advised to download and update accordingly. If no resolution is then available, Licensee will be advised of the current status, such as by way of examples only (and without limitation), whether: (1) the problem has been replicated; (2) the problem has been replicated and a programmatic fix is underway; (3) the problem has been replicated, a fix programmed and is being tested; (4) a workaround to the problem is available; or (5) no workaround is currently available. If the problem is not readily apparent, it is common for a support representative to ask Licensee to run the software after being advised to make setting changes or to perform tests in order to receive additional information about the nature of the problem. A level 1 diagnostic can take minutes to hours to days to weeks depending on the nature of the problem, and how responsive a Licensee is in providing supplemental information that is critical to an accurate diagnosis.
Sample 1
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Related to TECHICAL SUPPORT LEVELS

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • STATEWIDE ACHIEVEMENT TESTING When CONTRACTOR is an NPS, per implementation of Senate Bill 484, CONTRACTOR shall administer all Statewide assessments within the California Assessment of Student Performance and Progress (“CAASP”), Desired Results Developmental Profile (“DRDP”), California Alternative Assessment (“CAA”), achievement and abilities tests (using LEA-authorized assessment instruments), the Fitness Gram with the exception of the English Language Proficiency Assessments for California (“ELPAC”) to be completed by the LEA, and as appropriate to the student, and mandated by XXX xxxxxxxx to LEA and state and federal guidelines. CONTRACTOR is subject to the alternative accountability system developed pursuant to Education Code section 52052, in the same manner as public schools. Each LEA student placed with CONTRACTOR by the LEA shall be tested by qualified staff of CONTRACTOR in accordance with that accountability program. XXX shall provide test administration training to CONTRACTOR’S qualified staff. CONTRACTOR shall attend LEA test training and comply with completion of all coding requirements as required by XXX.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Staffing Levels To the extent legislative appropriations and PIN authorizations allow, safe staffing levels will be maintained in all institutions where employees have patient, client, inmate or student care responsibilities. In July of each year, the Secretary or Deputy Secretary of each agency will, upon request, meet with the Union, to hear the employees’ views regarding staffing levels. In August of each year, the Secretary or Deputy Secretary of Budget and Management will, upon request, meet with the Union to hear the employees’ views regarding the Governor’s budget request.

  • Minimum Customer Support Requirements for TIPS Sales Vendor shall provide timely and commercially reasonable support for TIPS Sales or as agreed to in the applicable Supplemental Agreement.

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Classroom Visitation To provide patrons of the District the opportunity to visit classrooms with the least interruption to the teaching process, the following guidelines are set forth:

  • Customer Service Support During the Term of this Agreement, VNDS will provide reasonable telephone and e-mail customer service support to Registrar, not Registered Name Holder or prospective customers of Registrar, for nontechnical issues solely relating to the System and its operation. VNDS will provide Registrar with a telephone number and e-mail address for such support during implementation of the Supported Protocol, APIs and Software. First-level telephone support will be available on a 7-day/24-hour basis. VNDS will provide a web-based customer service capability in the future and such web-based support will become the primary method of customer service support to Registrar at such time.

  • CLASS SIZE/STAFFING LEVELS The board will make every effort to limit FDK/Grade 1 split grades where feasible. APPENDIX A – RETIREMENT GRATUITIES

  • Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:

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