Technical Support Exclusions. 8.1. Fraxion is not required to provide resolutions for issues that are determined by Fraxion not to be Severity 1 or Severity 2 issues, immaterial defects or defects due to modifications of the Hosted Application(s) made by anyone other than Fraxion (or anyone acting at Xxxxxxx’s direction).
Technical Support Exclusions. AZCOMP provides support for ongoing problems such as but not limited to, problems phone hardware, the phone system, service outages, call flow issues, voicemail, call quality, etc. Major modifications to the system, such as but not limited to, CRM integration services, setup of 3rd Party API’s, advanced call flow routing, advanced analytics and reporting services, etc. will be consider a separate billable engagement.
Technical Support Exclusions. T2 Systems will not be responsible for failure to correct a problem to the extent that T2 Systems is unable to replicate the problem, or if the problem is caused by: (i) misuse of the Services, (ii) failure by Customer to utilize compatible computer and networking hardware and software, (iii) interaction with software or firmware not provided by T2 Systems, and (iv) any change in applicable operating system software. A Customer who is not current with their payment of fees pursuant to this section, will not be eligible for technical support. In any such event, T2 Systems will advise Customer and, upon request, will provide such assistance as Customer may reasonably request with respect to such problem at T2 Systems’ then-current standard rates for time and materials.
