Technical Support for RMA Server Software Sample Clauses

Technical Support for RMA Server Software. During the Term, LA agrees that ----------------------------------------- it will provide first-tier technical and customer support, by telephone and e-mail and in accordance with RN's minimum support requirements, for RMA Server Software distributed by LA and its Authorized Distributors. RN will enroll LA, without charge, in a one-day RealMedia technical training seminar at RN's facilities, to train LA to provide first-line technical support to its end-user customers for RMA Server Software. LA shall be responsible for all out-of-pocket costs in incurs to attend such seminar. RN shall provide second-tier technical support, by telephone and email, from 8:00 A.M-5:00 P.M. PST Monday through Friday to LA's primary support contact for RMA Server Software. RN's telephone "hotline" shall be staffed by technical personnel with a working knowledge of the RMA Server Software. RN shall not provide technical support to LA's Authorized Distributors or end-users, unless such customers purchase technical support service from RN directly.
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Related to Technical Support for RMA Server Software

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