Telephony Application Availability Service Level Sample Clauses

Telephony Application Availability Service Level. The Telephony Application Availability Service Level applies only to the IP PBX managed by Orange (i.e. Incident Management – Service Restoration Services apply). The Availability of such IP PBX is calculated per Location, based on the Location type, on an annual basis. Table 4: Application Availability SLA Location Type Hub (Non-WAN Dependent) Critical Remote (24x7) Standard Remote Service Level 99.95% 99.90% x Remote WAN Availability Percentage* 99.45% x Remote WAN Availability Percentage* *Note: Remote WAN Availability Percentage is based on the applicable Access Method for the Location as follows: Table 5: Remote WAN Availability Access Method Remote WAN Availability Dedicated Access 99.80% Switched Access 99.90% Business VPN Access 99.95%
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Telephony Application Availability Service Level. The Telephony Application Availability Service Level applies only to the IP PBX managed by Orange (i.e. Incident Management – Service Restoration Services apply). The Availability of such IP PBX is calculated per Location, based on the Location type, on a quarterly basis. Table 7: Application Availability SLA Location Type Hub (Non-WAN Dependent) Critical Remote (24x7) Standard Remote Service Level 99.95% 99.90% x Remote WAN Availability Percentage* 99.45% x Remote WAN Availability Percentage* *Note: Remote WAN Availability Percentage is based on the applicable Access Method for the Location as follows: Table 8: Remote WAN Availability Access Method Remote WAN Availability Dedicated Access 99.8% Switched Access 99.90% Business VPN Access 99.95% Table 9: Actual IPT Application SLA over WAN Business Together IPT Application Location Type *Note: Remote WAN Availability Percentage is based on the applicable Access Method for the Location as shown below. SLA Type Hub (Non-WAN Dependent) Critical Remote (24x7) Standard Remote Orange WAN SLAs IPT Application SLA 99.95% 99.90% 99.45% Dedicated Access 99.80% Application SLA with WAN N/A 99.70% 99.25% Switched Access 99.90% Application SLA with WAN N/A 99.80% 99.35% Business VPN Access 99.95% Application SLA with WAN N/A 99.85% 99.40%

Related to Telephony Application Availability Service Level

  • EPP service availability Refers to the ability of the TLD EPP servers as a group, to respond to commands from the Registry accredited Registrars, who already have credentials to the servers. The response shall include appropriate data from the Registry System. An EPP command with “EPP command RTT” 5 times higher than the corresponding SLR will be considered as unanswered. If 51% or more of the EPP testing probes see the EPP service as unavailable during a given time, the EPP service will be considered unavailable.

  • Service Availability You understand that Service availability is at all times conditioned upon the corresponding operation and availability of the communication systems used in communicating your instructions and requests to the Credit Union. We will not be liable or have any responsibility of any kind for any loss or damage thereby incurred by you in the event of any failure or interruption of such communication systems or services resulting from the act or omission of any third party, or from any other cause not reasonably within the control of the Credit Union.

  • System Availability System Availability percentage is calculated as follows:  Total MinutesintheMonth −Downtime   System Availability%age =  Total MinutesintheMonth *100    System Availability SLA (“SLA”) 99.5% System Availability percentage during each Month for productive versions Credit 2% of Monthly Subscription Fees for each 1% below SLA, not to exceed 100% of Monthly Subscription Fees Excluded Downtime Total Minutes in the Month attributable to: (i) a Scheduled Downtime for which a Regular Maintenance Window is described in Section 4 below, or (ii) any other Scheduled Downtime according to Section 4 for which the customer has been notified at least five (5) business days prior to such Scheduled Downtime or (iii) unavailability caused by factors outside of SAP’s reasonable control, such as unpredictable and unforeseeable events that could not have been avoided even if reasonable care had been exercised. Scheduled Downtime Scheduled Downtime for the applicable Cloud Services to which customer has subscribed is set forth in Section 4 below entitled “Maintenance Windows for Cloud Services”.

  • General Availability The commitment to availability specified in the letter of appointment shall be subject to mutually acceptable revision. Such revision will occur once per year, or, if mutually agreed between the Employer and the employee, on a more frequent basis. The Employer will issue a revised letter of appointment to reflect approved changes to employee’s general availability.

  • DNS name server availability Refers to the ability of a public-­‐DNS registered “IP address” of a particular name server listed as authoritative for a domain name, to answer DNS queries from an Internet user. All the public DNS-­‐registered “IP address” of all name servers of the domain name being monitored shall be tested individually. If 51% or more of the DNS testing probes get undefined/unanswered results from “DNS tests” to a name server “IP address” during a given time, the name server “IP address” will be considered unavailable.

  • DNS service availability Refers to the ability of the group of listed-­‐as-­‐authoritative name servers of a particular domain name (e.g., a TLD), to answer DNS queries from DNS probes. For the service to be considered available at a particular moment, at least, two of the delegated name servers registered in the DNS must have successful results from “DNS tests” to each of their public-­‐DNS registered “IP addresses” to which the name server resolves. If 51% or more of the DNS testing probes see the service as unavailable during a given time, the DNS service will be considered unavailable.

  • Product Availability Under no circumstances shall Company be responsible to Representative or anyone else for its failure to fill accepted orders, or for its delay in filling accepted orders, when such failure or delay is due to strike, accident, labor trouble, acts of nature, freight embargo, war, civil disturbance, vendor problems or any cause beyond Company's reasonable control.

  • Services Availability 13.1 Pentana Solutions must provide the Services between 0900 hours and 1700 hours GMT, Monday to Friday.

  • Therapist Availability Therapist’s office is equipped with a confidential voice mail system that allows Patient to leave a message at any time. Therapist will make every effort to return calls within 24 hours (or by the next business day), but cannot guarantee the calls will be returned immediately. Therapist is unable to provide 24-hour crisis service. In the event that Patient is feeling unsafe or requires immediate medical or psychiatric assistance, he/she should call 911, or go to the nearest emergency room.

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

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