Services Availability. 13.1 Pentana Solutions must provide the Services between 0900 hours and 1700 hours GMT, Monday to Friday.
13.2 If the Customer requests Pentana Solutions to provide on-site support, Pentana Solutions will do so as soon as reasonably practicable and an Extra Charge will apply.
13.3 Pentana Solutions does not warrant that it will be capable of promptly receiving, processing or otherwise acting upon a request for support which is made outside Pentana Solutions' Normal Business Hours or that it can provide on-site Services outside Pentana Solutions' Normal Business Hours.
13.4 Immediately after making a request for Services which may involve error correction or program modification, the Customer must provide to Pentana Solutions a documented example of the defect or error which it alleges prevents conformity of the Licensed System's normal operating conditions.
13.5 The Customer must, if so requested by Pentana Solutions, give Pentana Solutions a listing of output and any other data which Pentana Solutions requires in order to reproduce operating conditions similar to those present when any alleged defect or error in the Licensed System was discovered.
Services Availability. We use commercially reasonable efforts to make the Services available for your use with minimal interruptions. However, the Services may be temporarily unavailable for system maintenance. In addition, access to the Services may be interrupted because of conditions beyond our control, including outages in Internet or telecommunications availability. We will use commercially reasonable efforts to reestablish the Services in those instances, but we do not guarantee the Services will always be available for your use. We do not guarantee functionality of the Services on any Mobile Device or through all web browsers, on all communications networks, in all geographic regions, or at all times. In no event will we be liable to you for unavailability of the Services or your inability to access the Services or particular functions within a Service.
Services Availability. DataFix will use commercially reasonable efforts to provide the Minimum Services Availability for the Services. Notwithstanding the foregoing or anything else to the contrary in this Agreement, the Services will not be deemed to be unavailable due to any Exclusion.
Services Availability. NetDocuments shall endeavor to maintain a 99.9% Services Availability per year, subject to Network Maintenance. NetDocuments will monitor Service Availability and will make Service Availability metrics available to Customer via the NetDocuments Trust website or a similar function. If Customer experiences what it believes is a Service Outage, Customer shall promptly notify Help Desk Support using the procedures described in Section 5 of this Exhibit. In the event of a Service Outage, NetDocuments shall restore the respective Service as soon as practical under the circumstances. NetDocuments shall use commercially reasonable efforts to provide Digital Notice of the status of the Service and correct issues and interruptions to the Services.
Services Availability. 3.2.1 Excluding scheduled downtime, the Services will be available to Authorised Users for not less than 98% of the time each calendar year of the Term (Uptime Percentage).
3.2.2 If downtime (as detailed below) exceeds the specified percentage (Uptime Percentage) 5 (five) times within a contract period (a Service Level Default) the Customer may pursue the option of immediate contract termination.
Services Availability. Subject to the terms of this Contract, Supplier shall use reasonable endeavors to make the Services available in accordance with any SLA referenced on the Order Form.
Services Availability. 3.1 CCCSC may vary or stop providing any equipment, program, or service without notice. CCCSC is not liable for any loss or disappointment you may suffer as a result. This includes failing to obtain a position in a group fitness class at full capacity, or lack of parking spaces.
3.2 Time extensions to memberships will not be offered in the case of closures for Public Holidays or any facilities/services being temporarily unavailable for improvements / renovations / change of equipment / unforeseen closure. Members will be offered the opportunity to use other centre(s) when possible,
Services Availability. BASE does not warrant any particular level of availability for the Services. BASE will use commercially reasonable efforts to minimize downtime and interruptions to Licensee’s access to the Services. Licensee acknowledges and agrees that BASE has no control over downtime or interruptions arising out of or resulting from: (i) act or omission by Licensee or any Authorized User, or any other access to or use of Licensee’s or an Authorized User’s Access Credentials, that does not strictly comply with this Agreement; (ii) Licensee’s Internet connectivity; (iii) failure, interruption, outage, or other problem with any software, hardware, system, network, facility, or other matter not supplied by BASE pursuant to this or another written agreement with Licensee; (iv) scheduled downtime or maintenance; or (v) disabling, suspension, or termination of the Services pursuant to the terms of this Agreement.
Services Availability. Condition Credit Award Monthly Services Availability of at least 99.9% No credits awarded Monthly Services Availability of 98.5% to 99.9 (inclusive)% 10% of the MRC for the Affected Service Monthly Services Availability of less than 98% to 98.4% (inclusive) 20% of the MRC for the Affected Service Monthly Services Availability of less than 98% 30% of the MRC for the Affected Service
Services Availability. Early Impact shall use commercially reasonable efforts to (i) make the Services available 24 hours a day, 7 days a week, except for: (a) planned downtime, or (b) any unavailability caused by circumstances beyond its reasonable control, including without limitation, acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labor problems, or Internet service provider failures or delays, and (ii) provide the Services only in accordance with applicable laws and government regulations.
