Test Environment. A test environment is made available to Customer. Customer is responsible for providing test cases and data and is also responsible for test implementation. Customer is also responsible for notifying Service Provider upon test completion. Test support is provided during Service Desk hours on a case by case basis only. Priority will always be given to production operations. If Customer wishes to procure test support, then it may initiate a Service Request for this purpose.
Appears in 5 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
Test Environment. A test environment is made available to Customer. Customer is responsible for providing test cases and data and is also responsible for test implementation. Customer is also responsible for notifying Service Provider upon test completion. Test support is provided during Service Desk hours on a case by case basis only. Priority will always be given to production operations. If Customer wishes to procure guarantee test support, then it may initiate a Service Request for this purpose.
Appears in 1 contract
Samples: Service Level Agreement