Toll-Free Number. The Contractor shall provide a toll-free telephone number for Authorized User usage which must be staffed at a minimum from 9:00 AM to 5:00 PM EST Monday through Friday. This information is set forth in Appendix G.
Toll-Free Number. The Settlement Administrator shall establish and host an automated case-specific toll-free number to allow Class Members to learn more and to request further information about the Action.
Toll-Free Number. The Settlement Administrator will establish a toll-free telephone number (the “Toll-Free Number”) where members of the Settlement Class can receive instructions for accessing Settlement information and case documents.
Toll-Free Number. Contractor must provide a toll-free telephone number for Authorized User usage. Contractor must staff this toll-free number at a minimum from 9:00 AM to 5:00 PM Monday through Friday, excluding New York State or federal holidays.
Toll-Free Number. The Settlement Administrator shall establish and maintain a toll-free telephone number (“Toll-Free Number”) where Settlement Class Members can obtain further information about the Settlement Agreement and their rights, and request that a hard copy Claim Form or Website Notice be mailed to them. The Toll-Free Number shall be operational and live by no later than one day before the first Postcard Notice, Email Notice, or SMS Notice is disseminated, and shall remain operational until at least one year after the Payment Date or such other later date as the Parties may agree.
Toll-Free Number. AIC shall secure and maintain at least one ---------------- toll free telephone number for use in Phase 1. AIC shall (i) inform ABTAC of such number, (ii) use its best efforts not to change such number, and (iii) devote sufficient numbers of its trained employees to the answering of such number so that Users dialing the number have to wait, on average, no more than three minutes to be connected to an employee who will take the User's RFQ and provide any requested information. From the commencement of Phase 1, the toll free number shall be so staffed no less than [*] hours per day on weekdays and [*] hours per day on Saturdays. AIC acknowledges that ABTAC believes that the Internet is utilized most heavily during non-business hours and on weekends, and therefore agrees that it shall perform test marketing of expanded hours for the staffing of the toll free number.
Toll-Free Number. The Insurer will operate a state toll free number with a facility of a minimum of 5 lines and provision for answering the queries in local language.
Toll-Free Number. Prior to the Notice Date, the Settlement Administrator shall establish a toll-free telephone number, which will be staffed by the Settlement Administrator, to assist in answering questions from Settlement Class Members. The toll-free number shall provide a voice response unit with message and interactive voice response (“IVR”) capabilities, in both English and Spanish. Any scripts, FAQs or other materials for such purpose shall be made available for review and approval by Defendant’s Counsel and Class Counsel prior to their use.
Toll-Free Number. No later than the mailing of the Class Notice as provided in Sections 5.3 and 5.4, the Administrator shall establish a toll-free interactive voice response phone number, with script recordings of information about the Settlement, including information about the Claim Form, utilizing relevant portions of the Class Notice and Claim Form. The Administrator shall send the Class Notice and Claim Form, or Spanish translations of both, upon request of any potential Class Members. The phone number shall remain open and accessible through the Claim Deadline and allow for Class Members to leave recorded messages and, at Defendant’s option, may also provide for live operators during select times to answer certain basic questions about the Settlement. Except for requests for the Class Notice or Claim Form, the Administrator will promptly advise Class Counsel of recorded messages left by Class Members concerning the Action and/or the Settlement, or direct any Class Members with questions that cannot be answered to Class Counsel, so that Class Counsel may timely and accurately respond to such inquiries.
Toll-Free Number. A telephone number for which the toll charges for completed calls are paid by the toll free subscriber. The toll free sub- xxxxxxx’x specific geographic location has no bearing on what toll free num- ber it can obtain from the SMS data- base.
