Transferring phone calls Sample Clauses

Transferring phone calls. When a call is received and the caller wishes to raise an individual complaint with the Ombudsman, then CQC’s Concerns Team will: o Record the detail in the mandatory call logging script as in the business as usual process. o Explain to the caller they now have a joint arrangement with the Local Government Ombudsman and Social Care and explain their role. o Ask if they would like to be transferred for further information. o Permission to share needs to be recorded with date and time in the call logging script. o Warm transfer call to LGSCO on 0000 000 0000
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Transferring phone calls. When a call is received by the Ombudsman and the caller wishes to raise a concern with CQC, the Ombudsman’s Intake Team will: o Explain to the caller they now have joint arrangement with the Care Quality Commission and explain their role. o Ask if they would like to be transferred for further information. o Transfer call to 00000 000 000, press option 1 for complaints about mental health and option 2 for all other complaints. o Warm transfer the call to CQC’s Concerns Team. o The adviser records appropriate call outcome. o If the Adviser is creating a case reference number they must also record the permission to share with dates and times.

Related to Transferring phone calls

  • Telephone Calls Calling, Monitoring and Recording‌ For our mutual protection, and to enable us to provide better service to you, we may monitor and/or tape-record any of our telephone conversations.

  • Recording telephone calls You consent to our recording of your telephone calls with us (whether made via TBS or otherwise) and for such recordings to be used for any purpose as we deem fit including to provide evidence of instructions and other verbal communications, for quality and training purposes, as evidence in any proceedings against you or any other person.

  • Telephone Service 7.1 Telephone service means, without visiting the Bank, remotely, commensurate with the procedures and regulations established by the Bank, a client’s using telephone communication, to employ various bank services via the telephone number registered at the Bank. In particular: 7.1.1 Obtaining bank information; 7.1.2 Obtaining information on the client’s account(s) requisites, balances and transactions; 7.1.3 Subscribing for various bank services determined by the Bank and amending the registered data; 7.1.4 Within the limits, making transfers and conversions between own accounts; 7.1.5 Changing the email address and factual/legal address; 7.1.6 Opening current and/or deposit account(s); 7.1.7 Expressing a will to receive, change and/or cancel various bank products (among them credit/deposit) (submission of an application to the Bank); 7.1.8 Adding amounts to deposits, consistent with the terms provided in the respective agreement; 7.1.9 Submission of an application (expression of request) to produce a new card/renew, block/unblock the card; 7.1.10 Renewing, blocking the internet bank password; 7.1.11 Transferring money on a credit/installment card of the client and/or depending on the credit limit established for the card payment of the due amount, including pre-payment; 7.1.12 Submission of an application to receive back the amount charged by an ATM. 7.2 The telephone service is activated upon a client’s opening an account. The telephone service is applicable to all bank accounts of the client. If the client does not wish to receive a telephone service with regard to any of their accounts, the client must notify the Bank in writing or in another form envisaged by this agreement (including by notifying via contact center [telephone service center of the Bank], or by means of the internet bank). 7.3 The client is entitled to make a call from any telephone number for the purpose of blocking the bank card and/or to obtain any general bank information. Blocking the bank card shall be effected only after the client is identified. 7.4 By this agreement, the client expresses consent that any telephone conversation with them (as well as any request/application to obtain bank information, registration for using the service center, amending registered data, receiving bank [including credit/deposit] products and/or carrying out a transaction) shall be recorded on the electronic database of the Bank and in case of dispute the record shall be used as evidence. 7.5 The Bank, for the purpose of identification of the client, shall use telephone numbers of the client registered at the Bank and the questions pre-determined by the Bank. The client is identified before providing a telephone service or any other bank service/upon registering for various bank products (electronic services). Without passing the process of identification, the client shall not receive the telephone service described in clause 7.1 of this agreement, other than bank information of a general nature. Upon each telephone communication with the Bank (each time of receiving a telephone service), the client should undergo the identification procedure (give correct answers to the questions [pre-determined by the Bank] raised by the contact center operator). 7.6 The Bank is authorized to refuse to provide telephone service to a person who fails pass the identification procedure. 7.7 In the event the bank representative suspects that a third person other than the client is making attempts to obtain information or carry out a transaction, the Bank is authorized to refuse to perform the telephone service(s). 7.8 For the purpose of identifying a client, the Bank is entitled, at its own discretion, to establish additional mechanisms (requirements) in case of the disregard of which the client will be unable to receive the service described in clause 7.1 of the present agreement, other than bank information of a general nature. 7.9 The client orders the Bank and gives it the right, while establishing telephone communication with the Bank and after passing relevant identification/verification procedures, to: 7.9.1 Provide to them information on their accounts; 7.9.2 At the request of the client, to perform transactions allowed by the Bank within the limits of the telephone service. 7.10 The client is authorized, at any time, to request the Bank to stop telephone calls service provision and/or offering product(s)and registering. To register such a request, the client should perform one of the listed actions below: 7.10.1 Visit a bank branch/service center; 7.10.2 Register the request at the contact center; 7.10.3 Send a notification to the Bank via the internet bank. 7.11 The Bank is obliged, no later than 10 (ten) working days after receiving the request from the client indicated in clause 7.10 of the agreement, to stop making telephone calls to the client for the purpose of offering services and/or products and registration.

  • Mass Calling CLEC and Sprint shall cooperate and share pre-planning information, where available, regarding cross-network call-ins expected to generate large or focused temporary increases in call volumes, to prevent or mitigate the impact of these events on the public switched network. Mass calling numbers cannot be used in conjunction with INP.

  • Service Calls What is a Service Call? Do You have to pay anything for a Service Call? When can You request a Service Call? How can You request a Service Call? What is the Covered Repair Guarantee? When does this Service Agreement start and how long is it? Can You cancel? Can We cancel? Will this Service Agreement automatically renew? Unless You tell Us otherwise, Your Service Agreement will automatically renew at the end of every Term for another 12 months at the then-current renewal price. We may change the price at renewal. We reserve the right to not offer this Service Agreement upon renewal. How can You contact NAW? Receiving documents electronically Privacy policy Assignment/Amendment Transfer

  • COVID-19 Vaccine Passports Pursuant to Texas Health and Safety Code, Section 161.0085(c), Contractor certifies that it does not require its customers to provide any documentation certifying the customer’s COVID-19 vaccination or post-transmission recovery on entry to, to gain access to, or to receive service from the Contractor’s business. Contractor acknowledges that such a vaccine or recovery requirement would make Contractor ineligible for a state-funded contract.

  • PRE-JOB CONFERENCE a) The Employer shall notify the union that a project has been awarded to the Employer following the award. Prior to the start of each project, a pre-job conference shall be held to determine all site-specific issues as outlined in the Agreement. This conference may be conducted via telephone, through a scheduled meeting or by some other practical means as agreed to by the parties. b) A copy of the pre-job conference report shall be provided to the Employer, the Union and the Job Xxxxxxx (s). A copy shall also be posted on the bulletin board(s) at the jobsite.

  • Classroom Management The certificated classroom teacher demonstrates in his/her performance a competent level of knowledge and skill in organizing the physical and human elements in the educational setting.

  • Cellular Phone Executive is eligible to receive one cellular telephone issued through the Employer's corporate account for use on the Employer's business. The phone will remain the property of the Employer and must be returned upon termination of Executive's employment with the Employer.

  • Reducing Text Messaging While Driving Pursuant to Executive Order 13513, 74 FR 51225 (Oct. 6, 2009), Recipient should encourage its employees, subrecipients, and contractors to adopt and enforce policies that ban text messaging while driving, and Recipient should establish workplace safety policies to decrease accidents caused by distracted drivers.

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