Trouble Ticket Handling Sample Clauses
The Trouble Ticket Handling clause defines the procedures and responsibilities for reporting, tracking, and resolving technical issues or service disruptions. Typically, it outlines how users or customers should submit trouble tickets, the information required, response times, and escalation processes if issues are not resolved promptly. This clause ensures that service problems are addressed systematically and efficiently, providing accountability and a clear process for resolving technical difficulties.
Trouble Ticket Handling. A trouble ticket number from Sprint's automated ticketing system will be provided to the Customer help desk that reports the trouble. For each trouble report, Sprint will maintain information about the trouble, the steps taken to resolve the trouble, and the final disposition of the trouble report. Customer representatives will be kept apprised of the status of service restoration actions. Sprint will not close a trouble ticket until Customer has been notified that the problem has been corrected.
Trouble Ticket Handling. A trouble ticket number will be provided to the customer Help Desk reporting trouble. For each trouble report, Sprint will maintain information about the trouble, the steps taken to resolve the trouble, and the final disposition of the trouble report. Customer representatives will be kept apprised of the status of service restoration actions. A trouble ticket will not be closed by Sprint until Bridge is satisfied that the problem has been corrected.
Trouble Ticket Handling. Sprint will provide a trouble ticket number from Sprint's ticketing system to Customer’s designated point of contact that reports the trouble. For each trouble report, ▇▇▇▇▇▇ will maintain information about the trouble, the steps taken to resolve the trouble, and the final disposition of the trouble report. Customer’s designated point of contact will be kept apprised of the status of corrective actions. Sprint will not close a trouble ticket opened by Customer until Customer has been notified that the problem has been corrected. Sprint will charge Customer an amount equal to the Delay/Cancellation Fee (per incident) as set forth in the Agreement for a prescheduled technician dispatch for which the technician is denied access to the building.
Trouble Ticket Handling. A trouble ticket number from Sprint's automated Trouble Reporting System (“TRS”) will be provided to the Customer help desk that reports the trouble. For each trouble report, TRS will maintain information about the trouble, the steps taken to resolve the trouble, and the final disposition of the trouble report. Customer representatives will be kept apprised of the status of service restoration actions. Sprint will not close a trouble ticket until Customer has been notified that the problem has been corrected.