Trouble Report. 5.3.1 The Collocator is responsible for making best efforts to provide prompt verbal notification to SBC- 13STATE of significant outages or operations problems which could impact or degrade SBC- 13STATE’s network, switches or services, with an estimated clearing time for restoral. In addition, Collocator will provide written notification within 24 hours. When trouble has been identified, Collocator is responsible for providing trouble status reports, consistent with Section 4.3 of this Appendix, when requested by SBC-13STATE.
Trouble Report. Form To better assist us in gathering details for analyzing and repairing your system errors, Motorola has created the Trouble Report Form (page 21). Completion of this form by the customer is voluntary. The Trouble Report form helps Motorola Technical Support reduce errors by increasing the understanding of the problem description definition. It may also improve repair time by understanding the probability of repeat errors. Additionally, should escalation to Motorola Engineering team be required, information gathered on this form will aid by potentially avoiding the wait associated with error reoccurrence. Information customers provide on the Trouble Report form will assist Motorola Support team in expediting and troubleshooting the issue. Your assistance in providing the information is appreciated. Once you complete the form, please e-mail or fax this form to the Technical Support Representative assigned to work on the issue reported. Problem Description: Please ensure that the description provided is as detailed as possible. Including accurate details, helps Motorola to resolve the issue promptly and successfully. Please be sensitive to the use of verbiage that is specific to your agency or area of the country. Full understanding of the facts on a reported issue increases Motorola probability of locating a root cause and achieving a timely resolution.
Trouble Report. Form To better assist us in gathering details for analyzing and repairing your system errors, Motorola Solutions has created the Trouble Report Form (page 17). Completion of this form by the customer is voluntary. Trouble Report Form Motorola Solutions Case Number: E-mail Address: Contact Fax: CAD Correction#: Please ensure that the description provided is as detailed as possible. By including accurate details, Motorola Solutions opportunity to resolve the issue promptly and successfully increases. Please be sensitive to the use of verbiage that is specific to your agency or area of the country. Full understanding of the facts on a reported issue increases Motorola Solutions’ probability of locating a root cause and achieving a timely resolution. Motorola Solutions understands that duplication is not always easy. However, if you are able to duplicate the issue, providing us with the detailed keystrokes will greatly improve our ability to correct the issue in question. When unable to duplicate the issue on demand, providing us with detailed steps that preceded the issue reported will greatly help. CONTACT PHONE NUMBER Motorola Solutions System Support Center (000) 000-0000 Xxxx Xxxxxx Director, Customer Support XXX000@xxxxxxxxxxxxxxxxx.Xxx (000) 000-0000 Xxx Xxxxxxxx Technical Support Manager – CAD, Records, Mobile xxx.xxxxxxxx@xxxxxxxxxxxxxxxxx.xxx (000) 000-0000 Xxxxx Xxxxxx Technical Support Lead – Records Applications Xxxxx.Xxxxxx@xxxxxxxxxxxxxxxxx.xxx (000) 000-0000 Xxxxxxx Xxxxx Technical Support Lead – Mobile Applications X.Xxxxx@xxxxxxxxxxxxxxxxx.xxx (000) 000-0000 Xxxxxxx Xxxxxx Customer Support Business Manager xxxxxxx@xxxxxxxxxxxxxxxxx.xxx (000) 000-0000 Customer Contacts (to be provided by Customer) Customer Agency Name: City, State and Zip: Maintenance and Support Agreement # 587 Term Length 12 Months Term Start Date 10/1/11 Term End Date 9/30/12 Address 0000 Xxxxx Xxxxxx Xxxxx Address PO Box 365349 City, State, Zip North Las Vegas, NV 89030 City, State, Zip Xxxxx Xxx Xxxxx, XX 00000-0000 Contact Title Dept. of Information Technology Contact Title Telephone Number 000- 000-0000 Telephone Number Fax Number Fax Number Email Address xxxxxxx@xxxxxxxxxxxxxxxxxxx.xxx Email Address For support and updates on products below, please contact Motorola Solutions’ Public Safety Application’s Customer Support: (000) 000-0000 Option 2, Option 6, then select the corresponding product prompts as follows:
1 CAD PRODUCTS 2 RMS 3 MOBILE APPLICATIONS 4...
Trouble Report. Form To better assist us in gathering details for analyzing and repairing your system errors, Motorola has created the Trouble Report Form (page 17). Completion of this form by the customer is voluntary. The Trouble Report form helps Motorola Technical Support reduce errors by increasing the understanding of the problem description definition. It may also improve repair time by understanding the probability of repeat errors. Additionally, should escalation to Motorola’s Engineering team be required, information gathered on this form will aid by potentially avoiding the wait associated with error reoccurrence. Information customers provide on the Trouble Report form will assist Motorola Support team expedite the troubleshooting process. Your assistance in providing the information is appreciated. Once you complete the form, please e-mail or fax this form to the Technical Support Representative assigned to work on the issue reported. Please ensure that the description provided is as detailed as possible. By including accurate details, Motorola’s opportunity to resolve the issue promptly and successfully increases. Please be sensitive to the use of verbiage that is specific to your agency or area of the country. Full understanding of the facts on a reported issue increases Motorola’s probability of locating a root cause and achieving a timely resolution. Motorola understands that duplication is not always easy. However, if you are able to duplicate the issue, providing us with the detailed keystrokes will greatly improve our ability to correct the issue in question. When unable to duplicate the issue on demand, providing us with detailed steps that preceded the issue reported will greatly help.
V. Customer Call Flow To Be Provided By Customer VI. Contact Information
