Upon Hartford Sample Clauses

Upon Hartford s notification to CS of a problem encountered in the use by Hartford of the MCM System or any Customization, CS will investigate any such problem to determine the nature and origin of the problem, and, upon the completion of such investigation, outline to Hartford the procedures to be followed in reaching a resolution to such problem. CS may request additional information from Hartford, in the form of problem description of system test results, as may be reasonably necessary for CS to fully diagnose the reported problem. Hartford may also call CS for the purpose of clarification and discussion of a problem and/or to give advance information to CS prior to CS's receipt of the notice. CS warrants that it will begin Problem Resolution of any problem, as specified in Section 7.2.2, within a reasonable period of time (based on the significance on the problem) after notification thereof by Hartford.
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