User Satisfaction Survey Sample Clauses

User Satisfaction Survey. The Concessionaire shall ensure that user satisfaction survey is conducted in accordance with Schedule-O. The Concessionaire shall prepare a quarterly report on the user satisfaction survey and submit the same to the Authority and Independent Monitor(s).
Sample 1Sample 2
AutoNDA by SimpleDocs
User Satisfaction Survey. The Service Provider shall, within 60 (sixty) Business Days of the Signature Date, table for Transnet’s approval, a comprehensive user satisfaction survey plan (“Plan”) aimed at gauging the satisfaction of users of the Services provided by the Service Provider and which shall include a proposed user satisfaction index and a schedule of user satisfaction criteria. For the avoidance of doubt, user satisfaction surveys will be conducted per Operating Division per Allocated Region.
Sample 1
User Satisfaction Survey. The Concessionaire shall ensure that user satisfaction survey is conducted for at least 50% of the patients. The format for survey shall be approved by the Authority at the beginning of every year and shall include the indicative information presented in Schedule-O. The form shall be developed in vernacular language and shall also have pictorial representation. The Concessionaire shall prepare a quarterly report on the user satisfaction survey and submit the same to the Authority and Independent Monitor(s).
Sample 1
User Satisfaction Survey. 52.1 The Service Provider shall, within 60 (sixty) Business Days of the Signature Date, table for Transnet’s approval, a comprehensive user satisfaction survey plan (“Plan”) aimed at gauging the satisfaction of users of the Services provided by the Service Provider and which shall include a proposed user satisfaction index and a schedule of user satisfaction criteria. For the avoidance of doubt, user satisfaction surveys will be conducted per Operating Division per Allocated Region. 52.2 Transnet shall approve the Plan within 30 (thirty) Business Days of receipt thereof. 52.3 The survey will be based on facts and will be supported by relevant evidence and will test the user satisfaction levels in respect of the Services provided via the polling of a representative sample and cross-section of users. The user satisfaction levels will be verified on a random sample basis and in this regard, Transnet users who participate in the user satisfaction survey selected as part of the random sample shall be required to furnish the Operational Steercom with evidence substantiating their rating of the Service Provider. 52.4 The Service Provider shall conduct the approved user satisfaction survey as determined by the Operational Steercom and/or the Strategic Steercom from time to time. 52.5 The Service Provider agrees that it shall achieve at least the following annual satisfaction levels, as defined in the Plan during the Contract Period: Year 1 Year 2 Year 3 and subsequent 85% 90% 95% 52.6 It is recorded that the user satisfaction survey shall be aligned to the Operational SLA and the satisfaction level shall be measured on data relative to the performance of the Service Provider. 52.7 To the extent that the Service Provider fails to achieve the annual satisfaction levels specified in clause 52.5, the Service Provider shall submit a remediation plan (“Remediation Plan”) to address the concerns raised following completion of any user satisfaction survey contemplated in the Plan. The Remediation Plan shall be submitted by the Service Provider to the relevant Fleet Management Meeting within 30 (thirty) Business Days of notification by Transnet, or such longer period as Transnet may agree, and shall envisage the remediation of such user satisfaction levels within 3 (three) months of the submission of the Remediation Plan to the Fleet Management Meeting.‌ 52.8 Should the Service Provider fail: 52.8.1. to submit the Remediation Plan within the period contemplated in clause 5...
Sample 1

Related to User Satisfaction Survey

  • Customer Satisfaction 4.1. Goods and/or Services to be provided under Call Off Contract to the satisfaction of Customers 20% Confirmation by the Authority of the Supplier’s performance against customer satisfaction surveys

  • Due Diligence Examination At any time during the Review Period, and thereafter through Closing of the Property, Buyer and/or its representatives and agents shall have the right to enter upon the Property at all reasonable times for the purposes of reviewing all Records and other data, documents and/or information relating to the Property and conducting such surveys, appraisals, engineering tests, soil tests (including, without limitation, Phase I and Phase II environmental site assessments), inspections of construction and other inspections and other studies as Buyer deems reasonable and necessary or appropriate to evaluate the Property, subject to providing reasonable advance notice to Seller unless otherwise agreed to by Buyer and Seller (the “Due Diligence Examination”). Seller shall have the right to have its representative present during Buyer’s physical inspections of its Property, provided that failure of Seller to do so shall not prevent Buyer from exercising its due diligence, review and inspection rights hereunder. Buyer agrees to exercise reasonable care when visiting the Property, in a manner which shall not materially adversely affect the operation of the Property.

  • Inspection Checklist (Check one)

  • Inspection/Testing In order to assess Supplier’s work quality and/or compliance with this Order, upon reasonable notice by Buyer: (a) all goods, materials and services related to the items purchased hereunder, including, raw materials, components, assemblies, work in process, tools and end products shall be subject to inspection and testing by Buyer, its customer, representative or regulatory authorities at all places, including sites where the goods are made or located or the services are performed, whether at Supplier’s premises or elsewhere; and (b) all of Supplier’s facilities, books and records relating to this Order shall be subject to inspection by Buyer or its designee. If specific Buyer and/or Buyer’s customer tests, inspection and/or witness points are included in this Order, the goods shall not be shipped without an inspector’s release or a written waiver of test/inspection/witness with respect to each such point; however, Buyer shall not be permitted to unreasonably delay shipment; and Supplier shall notify Buyer in writing at least twenty (20) days prior to each of Supplier’s scheduled final and, if applicable, intermediate test/inspection/witness points. Supplier agrees to cooperate with such/audit inspection including, completing and returning questionnaires and making available its knowledgeable representatives. Buyer’s failure to inspect or test goods, materials or services or Buyer’s failure to reject or detect defects by inspection or testing shall not relieve Supplier from its warranty obligations or any of its other obligations or responsibilities under this Order. Supplier agrees to provide small business as well as minority and/or women owned business utilization and demographic data upon request.

  • Minimum Condition and Warranty Requirements for TIPS Sales All goods quoted or sold through a TIPS Sale shall be new unless clearly stated otherwise in writing. All new goods and services shall include the applicable manufacturers minimum standard warranty unless otherwise agreed to in the Supplemental Agreement.

  • DATA ESCROW REQUIREMENTS Registry Operator will engage an independent entity to act as data escrow agent (“Escrow Agent”) for the provision of data escrow services related to the Registry Agreement. The following Technical Specifications set forth in Part A, and Legal Requirements set forth in Part B, will be included in any data escrow agreement between Registry Operator and the Escrow Agent, under which ICANN must be named a third-­‐party beneficiary. In addition to the following requirements, the data escrow agreement may contain other provisions that are not contradictory or intended to subvert the required terms provided below.

  • Minimum Customer Support Requirements for TIPS Sales Vendor shall provide timely and commercially reasonable support for TIPS Sales or as agreed to in the applicable Supplemental Agreement.

  • Contract Closure Contracting Officer shall give appropriate written notice to Purchaser when Purchaser has complied with the terms of this contract. Purchaser shall be paid refunds due from Timber Sale Account un- der B4.24 and excess cooperative deposits under B4.218.

  • Quality Assurance Requirements There are no special Quality Assurance requirements under this Agreement.

  • Warranty Conditions All new supplies equipment and services shall include manufacturer's minimum standard warranty unless otherwise agreed to in writing. Vendor shall be legally permitted to sell, or an authorized dealer, distributor or manufacturer for all products offered for sale to TIPS Members. All equipment proposed shall be new unless clearly stated in writing. The Vendor shall provide timely and accurate customer support to TIPS Members. Vendors shall respond to such requests within one (1) working day after receipt of the request. Vendor shall provide training regarding products and services supplied by the Vendor unless otherwise clearly stated in writing at the time of purchase. (Unless training is a line item sold or packaged and must be purchased with product.)

Draft better contracts in just 5 minutes Get the weekly Law Insider newsletter packed with expert videos, webinars, ebooks, and more!