VOUCHER AGREEMENT AND AWARD MANAGEMENT. The goal of this task is to actively manage CalTestBed Entrepreneurs, including award evaluation and outcomes analysis. The Recipient shall: • Develop and Manage the evaluation of the quality of service provided to Entrepreneurs by each test bed facility and the experience of the test bed facilities as partners in the voucher program. • This evaluation is conducted on a monthly basis with reporting submitted by both the voucher recipients and the testbed facility staff. Any issues that are identified are immediately addressed and reported to the CEC in regular check-in meetings. • Contract third-party evaluator to evaluate the quality of service provided to the Entrepreneurs by each test bed facility and the experience of the test bed facilities as partners in the voucher program. Compile the findings and provide recommend improvements in quality of service in a Summary Results of Voucher Program Evaluation for Entrepreneurs and Test Beds Report. • Develop and submit to the CAM Draft Tracking and Evaluation Tools to measure and track the progress of Entrepreneurs and the voucher program as a whole. Examples of metrics to include in the tools include, but are not limited to: o Public, high-level, non-confidential data query to filter and sort data o User survey data o Real-time updates of available and expended voucher funds o Map the geographic array of voucher applications and awards as well as participating test beds with overlays of Disadvantaged Communities. o Array of types of technologies funded by the voucher program. o Number of Entrepreneurs that successfully graduate from the Research and Development phase to Pilot phase. o Amount of time it takes for Entrepreneurs to complete the Test Bed phase and its various components including: research testbeds, application for voucher, matchmaking process, intake process, testing, and customer feedback. o Number of vouchers from underrepresented and/or Disadvantaged Community groups. • Incorporate CAM feedback and develop Final Tracking and Evaluation Tools Products: • Summary Results of Voucher Program Evaluation for Entrepreneurs and Test Beds • Tracking and Evaluation Tools (draft and final) • Annual CalTestBed at a Glance factsheet (draft and final) Task 4: TARGET CUSTOMER ENGAGEMENT The goals of this task are to engage target customer groups and to advise Entrepreneurs as to the potential commercial value of their innovation; refine prototypes in order to meet customer specifications; and provide feed...
