What do you need to do to get service Sample Clauses

What do you need to do to get service. A. Let us know what’s wrong – we’re here to help. 1. Contact us as soon as you discover a Breakdown of your Covered Item to file your Service Request. Our agents are available twenty-four (24) hours a day, seven (7) days a week. Please contact us by visiting us at xxxxxxxxx.xxx.xxx, or calling us at 0-000-000-0000. 2. To help us better serve you, please be prepared to provide information about the Covered Item, such as a description of what’s wrong, and any information you have about the Covered Item such as the brand, model number, serial number, location and age. We may request that you provide this information to us via interactive video or other digital means. 3. Make sure to review this Plan Agreement to understand your rights and obligations, and how service will be provided. B. Pay your Service Fee. The amount of your Service Fee is stated in the Plan Summary. You will be required to pay your Service Fee prior to any service being initiated with respect to a Service Request under your Plan. C. Schedule Your Service Appointment. Once you have paid your Service Fee, we will initiate the process to diagnose the Breakdown of your Covered Item by contacting a Service Contractor within forty-eight (48) hours to schedule the diagnosis appointment under normal circumstances. The diagnosis may occur via an interactive video session with a Service Contractor or us, or we may send a Service Contractor onsite to the Covered Home. The diagnosis appointment will be scheduled at a mutually convenient time during normal weekday business hours (Monday – Friday, 8:00AM – 5:00 PM). You agree to make yourself reasonably available during normal business hours for services under this Plan Agreement to be provided. If you request an appointment with a Service Contractor outside of normal business hours, on a holiday, or on an expedited basis and the Service Contractor can accommodate such request, you will be responsible for the payment of any additional fees that the Service Contractor may charge for the appointment occurring outside of normal business hours or on an expedited basis. If you use a service contractor or other repair person not authorized by us with our prior express written approval, we will not provide any reimbursement for any costs you may incur relating to the use of such service contractor or repair person, regardless if it pertains to a Covered Breakdown of a Covered Item.
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