Your right to a refund. 4.1. You should contact us immediately if you have any problems with our services (for example, if you think a mistake has been made by either you or us). See the Jurisdictional Terms for our contact details and for any refund and/or error resolution rights you may have under local law.
4.2. Subject to law, once we’ve paid you the refund, we won’t be responsible for paying you any more money.
4.3. Subject to law, there are some cases where we may not refund you, or where the amount we refund you is less than what you paid for our services. Some of the reasons for this are explained in the table below.
Your right to a refund. 4.1. You should contact us immediately if you have any problems with our services (for example, if you think a mistake has been made by either you or us). See the Jurisdictional Terms for our contact details and for any refund and/or error resolution rights you may have under local law.
4.2. Subject to law, once we’ve paid you the refund, we won’t be responsible for paying you any more money.
4.3. Subject to law, there are some cases where we may not refund you, or where the amount we refund you is less than what you paid for our services. Some of the reasons for this are explained in the table below. Why we may not refund you: Examples: If you’ve told us about a mistake too late. See Jurisdictional Terms for relevant timeframes. You haven’t sent us a refund request within the time required. If we reasonably suspect that you’ve acted fraudulently. You haven’t been honest about the mistake you’re claiming we made. If we reasonably suspect that you’ve used our services illegally. You, or someone you are transferring money to, are subject to economic sanctions. If we have a right to delay, suspend, refuse or cancel our services under Paragraph 5 of the General Terms. You use our services for activities that we don’t allow.
4.4. It’s difficult for us to predict all the reasons that we might not refund you. This means we may not refund you some or all of your money for reasons not listed above. However, we’ll only do so for reasons we feel are reasonable and/or valid, and only where permitted by law.
4.5. You’ll need to give us any information we ask for to help us decide if we can give you the refund.
4.6. Subject to law, if we give you a refund that we later find out you weren’t entitled to, we can reverse the refund (i.e., we can charge your card again or we can take the amount refunded from any money we hold on account for you).
Your right to a refund. 6.1. Paragraph 4 of the General Terms sets out examples of when we may (and may not) refund you. We may also not be able to refund you if: ● you’ve given us the wrong information (for example, the wrong bank details to send money to). ● you haven’t been using our services safely (for example, you haven’t kept your security credentials safe. For more information, see paragraph 8 of the General Terms). ● our services were used to send money outside of the European Economic Area.
6.2. Any request for a refund must be made: ● in writing, to the contact details in paragraph 8 of these Jurisdictional Terms. ● within 13 months of you paying for the service that you’ve had a problem with.
6.3. If we agree to refund you, we’ll do this as soon as possible. Subject to refunds made in accordance with paragraph 6 of these Jurisdictional Terms, we’ll refund you: ● the amount of the money (or its equivalent, like airtime top up) you’ve sent or transferred. ● our Fees that you’ve paid.
6.4. If we think there’s been any fraud in relation to your use of our services or Channels, we’ll have to look into this before we can refund you. Once we’ve done this and we determine there's no evidence of fraud, we’ll refund you.
Your right to a refund. 1. OUR RIGHT TO REFUSE, SUSPEND OR CANCEL
Your right to a refund. 1.14. Paragraph 4 of the General Terms sets out examples of when we may (and may not) refund you. We may also not be able to refund you if: ● you’ve given us the wrong information (for example, you've given us the wrong bank details to send money to). ● you haven’t been using our services safely (for example, you haven’t kept your details used to access our Channels safe. For more information, see paragraph 8 of the General Terms).
Your right to a refund. 7.1. Paragraph 4 of the General Terms sets out examples of when we may (and may not) refund you. We may also not be able to refund you if: ● you’ve given us the wrong information (for example, you've given us the wrong bank details to send money to). ● you haven’t been using our services safely (for example, you haven’t kept your details used to access our Channels safe. For more information, see paragraph 8 of the General Terms). ● it wasn’t possible to offer our services for reasons beyond our reasonable control.
7.2. Any request for a refund must be made: ● in writing, by email or post to the contact details in paragraph 9 of these Jurisdictional Terms. ● within 13 months of you paying for the service that you’ve had a problem with.
Your right to a refund. You may be entitled to claim a refund in relation to Transactions made using Your Card where:
Your right to a refund. 8.1. Paragraph 4 of the General Terms sets out examples of when we may (and may not) refund you. We may also not be able to refund you if: ● you haven’t been using our services safely (for example, you haven’t kept your security credentials safe. For more information, see paragraph 8 of the General Terms).
8.2. Any request for a refund must be made: ● in writing, to the contact details in paragraph 8 of these Jurisdictional Terms. ● within 13 months of you paying for the service that you’ve had a problem with.
8.3. If we agree to refund you, we’ll do this as soon as possible. Subject to refunds made in accordance with paragraph 8 of these Jurisdictional Terms, we’ll refund you: ● the amount of the money you’ve sent or transferred. ● our Fees that you’ve paid.
8.4. If we think there’s been any fraud in relation to your use of our services or Channels, we’ll have to look into this before we can refund you. Once we’ve done this and we determine there's no evidence of fraud, we’ll refund you.
Your right to a refund
