Quality Defects of Goods and Services. 1. The Customer is obliged to inspect the goods for any defects or for compliance with the agreed product characteristics – if any – immediately upon delivery. The Customer is obliged to notify the Supplier in writing without undue delay, however not later than seven days after delivery, of any apparent defects. Notifications of latent defects must be given within seven days after discovery of such defects. If the Customer does not comply with the aforemen- tioned conditions, the goods shall be deemed accepted.
2. The warranty period is 12 months from the date of delivery ac- cording to Article VI No. 4 above. The warranty period for repaired or replaced parts commences anew and is 12 months from repair or replacement.
3. The Customer is obliged to give the Supplier an opportunity to investigate the Customer’s complaints, in particular to make the defective goods and their packaging available for inspection. Re- fusal to do so shall release the Supplier from liability for quality defects.
4. The Supplier does not guarantee any product values or product condition, unless such product characteristics have been expressly referred to as “guaranteed product values” or “guaranteed condi- tion” in the order confirmation. Warranties for product values or product condition – if any – are valid until the expiry of the warranty period. If the guaranteed condition or the guaranteed product val- ues are not achieved or only partially achieved, the Customer may initially only demand rectification (repair or replacement of the af- fected goods) by the Supplier. The Customer is obliged to give the Supplier the necessary time and opportunity to carry out any rectifi- cation works.
5. Upon written request by the Customer, the Supplier shall – at its discretion – repair or replace within a reasonable period of time any goods which are proved to be defective or unusable due to de- fective material, faulty design or poor workmanship before expiry of the warranty period, provided the Customer has notified the Supplier of such defects during the warranty period and immedi- ately after discovery of the defects. The Customer shall give the Supplier sufficient opportunity to carry out rectification works. Re- placed goods become Supplier’s property and have to be returned to the Supplier.
6. The Supplier bears all the costs of rectification at its premises. If, at the Customer’s request, the rectification is carried out out- side the Supplier’s premises, the Customer bears all rela...
