Service Level Target means the metric identified in Exhibit B-1 to Annex B of an applicable Managed Services Statement of Work used to determine whether Provider has met or failed to achieve a Service Level (the latter, a “Service Level Default”) as further described in this Schedule B. All Service Level Targets shall have the following three ranges:
Service Level Target means the value of a service metric at which an action on a support ticket complies with the Target Resolution Time. Only support tickets logged against an issue or incident in Licensee’s production environment are used to calculate this metric.
Service Level Target has the meaning set forth in Schedule B. Information marked with “[***]” has been omitted and filed separately with the Securities and Exchange Commission pursuant to a request for Confidential Treatment under Rule 24b-2 under the Securities Exchange Act of 1934, as amended.
Examples of Service Level Target in a sentence
Such notice shall include the adjusted Bonus payout percentages for the remaining metric(s) based on an equal distribution of the Bonus that corresponded to the waived Service Level Target to the remaining Service Level Targets.
Vendor shall meet the Service Level Target for Voice of Customer (“VOC”).
In the event that Comcast elects to waive a Service Level Target for any fiscal calendar month, Comcast shall notify Vendor of such decision as soon as reasonably practical.
In such a case the Service Level Target in the Confirmation of Requirements will take precedence over the Service Level Target specified in the table above.
In such cases the amended Service Level Target for that hardware will be specifically referenced in the Confirmation of Requirements.
More Definitions of Service Level Target
Service Level Target has the meaning given in Clause 2.4.1.2 of Schedule C (Service Levels). 1.145. Services means training services, Maintenance and support services, relocation services, and other services that may be ordered by SARS from time to time under a Work Order; 1.146. Supplier has the meaning set out in the preamble to the Main Agreement. 1.147. Supplier Environment means the hardware, Software, contracts, Intellectual Property, assets, facilities, and other resources owned, leased, licensed or otherwise controlled by Supplier (collectively, "Supplier Resources") that, directly or indirectly, interface with, interconnect with, exchange data with or otherwise interact or interoperate with the relevant environment or the systems Supplier uses internally. Except as otherwise provided in this Agreement, the Supplier environment is out of the scope of the Deliverables. 1.148. Supplier Facilities has the meaning set out in Clause 7.1 of the Main Agreement. 1.149. Supplier Personnel means Supplier staff, be they permanent, temporary or contractors, and subcontractor’s personnel delivering or performing Deliverables on behalf of the Supplier. 1.150. Supplier Policies has the meaning set out in Clause 4.4.1.2 of Schedule E (Governance). 1.151. Supplier Proposal means the Supplier’s formal response to the Request for Proposal 22-2023 as per Schedule H (Supplier Proposal). 1.152. Supplier Service Delivery Manager means a person designated by the Supplier who will: (a) serve as Supplier’s single point of accountability for the Deliverables; and (b) have day-to-day authority for ensuring Supplier’s fulfilment of its obligations under the Agreement and SARS’s satisfaction with the Deliverables. The Supplier Service Delivery Manager will be a senior member of the Supplier Personnel who will have the authority to act on behalf of Supplier and its Subcontractors.
Service Level Target means a timeframe to meet a response or resolution commitment as defined in the proposal.
Service Level Target means that each service level under this agreement for any service element subject to the benchmarking is at least as good as the service levels in the highest (i.e., ‘most favourable to SITA’ quartile of the service levels for similar services by other organisations.
Service Level Target means the level of minimum level of service (for availability, delivery or repair) that will be achieved by the Provider for the Services as specified in the 'Service Level Target' column of the table in Annex C3;
Service Level Target means the level of performance agreed between the parties for a particular Service Level.
Service Level Target means the measure for each Service Level Clicktools commits to provide for each calendar month.
Service Level Target means the measure for each Service Level Kanto commits to provide for each calendar month.