Service Level Target definition
Service Level Target means the value of a service metric at which an action on a support ticket complies with the Target Resolution Time. Only support tickets logged against an issue or incident in Licensee’s production environment are used to calculate this metric.
Service Level Target has the meaning set forth in Schedule B. Information marked with “[***]” has been omitted and filed separately with the Securities and Exchange Commission pursuant to a request for Confidential Treatment under Rule 24b-2 under the Securities Exchange Act of 1934, as amended.
Service Level Target means the metric identified in Exhibit B-1 to Annex B of an applicable Managed Services Statement of Work used to determine whether Provider has met or failed to achieve a Service Level (the latter, a “Service Level Default”) as further described in this Schedule B. All Service Level Targets shall have the following three ranges:
Examples of Service Level Target in a sentence
The Host will monitor the Equipment on an ongoing basis and to the extent necessary to reasonably try and ensure the Service Level Target and optimally provide the Services.
More Definitions of Service Level Target
Service Level Target means the measure for each Service Level Kanto commits to provide for each calendar month.
Service Level Target the service level targets in respect of the Services, as detailed in section 2.2 below.
Service Level Target or “SLT” means the SLC target for each SLC as set forth in the SLC table in Schedule "C" attached hereto.
Service Level Target the targets described in paragraphs 3.1.1 and 3.1.2of schedule 2.2 (Service Performance Management);
Service Level Target means a timeframe to meet a response or resolution commitment as defined in the proposal.
Service Level Target shall have the meaning given to it in Section 5(4). Services shall have the meaning given to them in Section 4. Shipment means a number of units of Equipment to be delivered by Customer to ED for installation at DCs. Storage Fee shall have the meaning given to it in Section 13(7). Subcontractor shall have the meaning given to it in Section 14(5). Term shall have the meaning given to it in Section 1(2).
Service Level Target means that each service level under this agreement for any service element subject to the benchmarking is at least as good as the service levels in the highest (i.e., ‘most favourable to SITA’ quartile of the service levels for similar services by other organisations.