Custom Application Support definition

Custom Application Support means a maintenance program offered by RSA on an optional basis which provides its customers with maintenance of custom software developed and/or delivered under a professional services agreement or other equivalent agreement. This optional maintenance program consists of the technical services described in Section 2 below.
Sample 1Sample 2Sample 3
Custom Application Support means a maintenance program offered by SecurID on an optional basis which provides its customers with maintenance of custom software developed and/or delivered under a professional services agreement or other equivalent agreement. This optional maintenance program consists of the technical services described in Section 2 below.
Sample 1Sample 2
Custom Application Support means a maintenance program offered by RedSeal on an optional basis which provides its customers with maintenance of custom software developed and/or delivered under a professional services agreement or other equivalent agreement. This optional maintenance program consists of the technical services described in Section 2 below.
Sample 1

Examples of Custom Application Support in a sentence

  • If Customer elects to receive Custom Application Support for the Services provided by RedSeal to Customer, such Support shall be (i) provided pursuant to the terms and conditions set forth in Exhibit A hereto, and (ii) provided for the period specified in the applicable quotation.

  • In the event of a conflict between the terms and conditions of the CAS Agreement and the terms and conditions of the PS Agreement, with respect to Custom Application Support, the terms and conditions of the CAS Agreement shall govern.

  • This Exhibit A to the Professional Services Agreement (“PS Agreement”) between RedSeal and Customer (the “CAS Agreement”) addresses RedSeal’s provision of Custom Application Support.

  • Prior to receiving Custom Application Support, a Customer must have executed and have paid all fees outstanding under the Maintenance Agreement.

Related to Custom Application Support

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • Cloud BPO Support means the then-current technical support services SAP provides to Provider for the SAP Cloud Services as described in the Cloud BPO Schedule.

  • Application Software means Software formulated to perform specific business or technical functions and interface with the business or technical users of the System and is identified as such in Appendix4 of the Contract Agreement and such other Software as the parties may agree in writing to be Application Software.

  • Application Services means the hosted applications and related services as described in Exhibit A.

  • Customer Application means a software program that Customer creates or hosts using the Services.

  • Foreign support order means a support order of a foreign tribunal.

  • Client Application means an application developed by Customer that a) utilizes the Runtime Product, b) is installed fully on an end user’s machine, with all report processing local to that machine, and c) adds significant and primary functionality to the Runtime Product.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Instructional materials means relevant instructional

  • Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Mobile Application means a specialized software program downloaded onto a wireless communication device.

  • Wireless support structure means a freestanding structure designed to support or capable of supporting small cell wireless facilities. Wireless support structure does not include a utility pole.