Custom Application Support definition

Custom Application Support means a maintenance program offered by RSA on an optional basis which provides its customers with maintenance of custom software developed and/or delivered under a professional services agreement or other equivalent agreement. This optional maintenance program consists of the technical services described in Section 2 below.
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Custom Application Support means a maintenance program offered by SecurID on an optional basis which provides its customers with maintenance of custom software developed and/or delivered under a professional services agreement or other equivalent agreement. This optional maintenance program consists of the technical services described in Section 2 below.
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Custom Application Support means the support service for Custom Applications provided by Genesys and its qualified suppliers and described in Section 2 of this Schedule that provides (i) break/fix support services and documentation updates for Custom Applications; (ii) remote telephone or email assistance with respect to the support between the times stated in the “Custom Application Support Program Guide” located at xxxx://xxxxxxxxxx.xxx/support and (iii) You access to Genesys Professional Services personnel through the Genesys technical support interface, twenty-four (24) hours per day, seven (7) days per week, for “Critical” issues as defined herein. Telephone/email assistance shall comprise of: (A) clarification of functions and features of the Creations, (B) clarification of Documentation pertaining to the Creations or Packaged Services Offers and (C) error verification, analysis and resolution with respect to the Custom Applications. Custom Applications Support is not included in Support and is an optional, separate service offering.
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Examples of Custom Application Support in a sentence

  • Prior to receiving Custom Application Support, a Customer must have executed and have paid all fees outstanding under the Maintenance Agreement.

  • For certain custom software deliverables, Customers may enter into an Extended Support agreement for a period of one or two years to obtain Custom Application Support for custom software which has already reached its EOPS date.

  • Calls for Custom Application Support should be directed to the applicable technical support centers listed at the following link: xxxxx://xxxxxxxxx.xxx.xxx/docs/DOC-1294.

  • In the event of a conflict between the terms and conditions of this Exhibit and the terms and conditions of the Agreement, with respect to Custom Application Support, the terms and conditions of this Exhibit shall govern.

  • Subject to Section 5(c), Custom Application Support may subsequently be renewed on an annual basis, unless RSA notifies Customer at least 60 days before the expiration of the initial term or any renewal term of its intent not to renew Custom Application Support.

  • In the event of a conflict between the terms and conditions of the CAS Agreement and the terms and conditions of the PS Agreement, with respect to Custom Application Support, the terms and conditions of the CAS Agreement shall govern.

  • Calls for Custom Application Support shouldbe directed to the applicable technical support centers listed at the following link: xxxxx://xxxxxxxxx.xxx.xxx/t5/support-information/how-to-contact-rsa- support/ta-p/563897.

  • Subject to Section 5(c), Custom Application Support may subsequently be renewed on an annual basis, unless RSA notifies Customer at least sixty (60) days before the expiration of the initial term or any renewal term of its intent not to renew Custom Application Support.

  • This Exhibit A to the Professional Services Agreement (“PS Agreement”) between RSA and Customer (the “CAS Agreement”) addresses RSA’s provision of Custom Application Support.

  • This Exhibit A to the Professional Services Agreement between RSA and Customer (the “Agreement”) addresses RSA’s provision of Custom Application Support.


More Definitions of Custom Application Support

Custom Application Support means a maintenance program offered by RedSeal on an optional basis which provides its customers with maintenance of custom software developed and/or delivered under a professional services agreement or other equivalent agreement. This optional maintenance program consists of the technical services described in Section 2 below.
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Related to Custom Application Support

  • Litigation support means administrative, technical, or professional services provided in support of the Government during or in anticipation of litigation.

  • Convention support order means a support order of a tribunal of a foreign country described in section 102(e)(iv).

  • Litigation support contractor means a contractor (including its experts, technical consultants, subcontractors, and suppliers) providing litigation support under a contract that contains the clause at 252.204-7014, Limitations on the Use or Disclosure of Information by Litigation Support Contractors.

  • Transaction Support Agreement means that certain Transaction Support Agreement, together with all exhibits, annexes, and schedules thereto, dated as of March 15, 2019, and as amended on April 10, 2019, by and among NMG, Inc. and its subsidiaries, the Consenting Sponsors, an ad hoc committee of holders of 2013 Term Loans, an ad hoc committee of holders of Cash Pay Notes and PIK Toggle Notes, and each of the additional parties who delivered a joinder thereto.

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • Application Software means Software formulated to perform specific business or technical functions and interface with the business or technical users of the System and is identified as such in Appendix4 of the Contract Agreement and such other Software as the parties may agree in writing to be Application Software.

  • construction supervisor means a competent person responsible for supervising construction activities on a construction site;

  • Application Services means the hosted applications and related services as described in Exhibit A.

  • SAP Application(s) means all Packages (i.e. all Software and Third Party Software) licensed under the Agreement and/or SAP cloud services for which Customer has a valid subscription, excluding User Interfaces for ERP, SAP Technology Solutions and all database Packages.

  • Customer Application means a software program in Object Code format that Customer has created and which integrates, in whole or in part, Value Added Technology, a Source Code Output File and/or a Binary Output File.

  • Foreign support order means a support order of a foreign tribunal.

  • Client Application means an application developed by Licensee that a) utilizes the Runtime Product, b) is installed fully on an end user’s machine, with all report processing local to that machine, and c) adds significant and primary functionality to the Runtime Product.

  • Athlete Application means the form set by the NZOC that must be completed by any Athlete applying to be nominated and selected to the Games Team.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • L/C Application means an application and agreement for the issuance or amendment of a Letter of Credit in the form from time to time in use by the L/C Issuer.

  • SAP Support means SAP's then current support offering made available to Customer, as stated in the Order Form.

  • Software Application means a digital product or service as defined in Article 2, point 13, of Regulation (EU) …/… [on contestable and fair markets in the digital sector (Digital Markets Act)];

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Instructional materials means relevant instructional

  • Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.

  • Access Application means an application for Access Rights as described in section 3.7;

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Mobile Application means a specialized software program downloaded onto a wireless communication device.

  • Wireless support structure means a freestanding structure designed to support or capable of supporting small cell wireless facilities. Wireless support structure does not include a utility pole.

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • Customization means any customer-specific modification to software that requires changes to the software’s source code.