Customer Query definition

Customer Query means a request to the financial services provider by or on behalf of a customer or prospective customer, for information regarding the financial products, services or related processes, or to carry out a transaction or action in relation to any such product or service.

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Customer Query means a request to Guardrisk by or on behalf of a policyholder/beneficiary for information regarding a Claim or a policy, including policy benefits, no-claim bonus, loyalty benefit, waiting period or related service in relation to such policy. This shall also include a progress update on a request previously made or a progress update on a Claim.

Customer Query means a request that we receive by or on behalf of a customer or prospective customer, for information regarding our products, services or related processes, or to carry out a transaction or action in relation to any such product or service.

Examples of Customer Query in a sentence

The Customer Query Log shall be provided in the format and on the timescales agreed between the two parties from time to time, save that it shall always be provided in a timeframe that allows the Company to meet the response times in clause 6.3.
CALCULATION Number of customer queries responded to within 24 hours of receipt Total number of queries received - Customer Query Response Rate should be reported based on due date.
Customer and/or its licensors own all Intellectual Property Rights in and to any editorial, text, graphic, audiovisual, [*], Customer Query Data (as those terms are defined in Section [*], below) Customer advertising products, and other content that is served to End Users of the Site and that is not provided by Google (together “Content”).
Additionally on our website Claimants can access the learndirect Customer Query & Complaints policy, which explains how the customer complaint will be handled and processed.

More Definitions of Customer Query

Customer Query means a request to the financial institution by or on behalf of a customer or prospective customer, for information regarding the financial institution’s products, services or related processes, or to carry out a transaction or action in relation to any such product or service. A query will not be treated as a complaint unless some form of dissatisfaction is expressed.

Customer Query means a request to the financial institution by or

Customer Query means a request to the company by or on behalf of a customer or prospective customer, for information regarding the financial institution’s products, services or related processes, or to carry out a transaction or action in relation to any such product or service. “Financial institution” means a financial institution as defined in the Financial Services Board Act 97 of 1990.

Customer Query means a request to FNB by or on behalf of a customer or prospective customer, for information or advice regarding a product or service provided or offered by FNB, or to an agreement with FNB Bank’s products, services or related processes, or to carry out a transaction or action in relation to any such product or service. Where a customer, non-FNB customer or potential customer is expressing doubt, or needs clarity on the validity or accuracy of information.

Customer Query means a request to the benefit administrator by a customer for information regarding the benefit administrator’s services, or to carry out a transaction or action in relation to any such service;

Customer Query means a request to the financial services provider by or on

Customer Query means a request to Guardrisk via or on behalf of a policyholder for information regarding a claim or a policy. This shall also include a progress update on a request previously made or a progress update on a claim