Customer Query definition

Customer Query means a request to the financial services provider by or on behalf of a customer or prospective customer, for information regarding the financial products, services or related processes, or to carry out a transaction or action in relation to any such product or service.
Customer Query means a request to Guardrisk by or on behalf of a policyholder/beneficiary for information regarding a Claim or a policy, including policy benefits, no-claim bonus, loyalty benefit, waiting period or related service in relation to such policy. This shall also include a progress update on a request previously made or a progress update on a Claim.
Customer Query means a request that we receive by or on behalf of a customer or prospective customer, for information regarding our products, services or related processes, or to carry out a transaction or action in relation to any such product or service.

Examples of Customer Query in a sentence

  • Where this is not possible, we will administer refunds through the alternate method of repayment indicated by you on your completed Customer Query and Feedback form on our website which can be accessed here: https://www.heathrowexpress.com/contact-heathrow-express.

  • To this end, the Council procured a Customer Query Logging System (SIZA) to ensure that all communication with the citizens is recorded and that there are proper and adequate mechanisms to monitor the progress being made from time to time, in resolving issues raised by the community.

  • The Company has provided following Grievance Redressal Mechanism to resolve any of its Customer Query / Grievance / Complaints: LEVEL – 1a.

  • KYC guidelines)❖ Reconciliation and preparation of daily reports❖ Cash Handling and Security Measures The second phase of training programme shall include: - Attitudinal enhancement- Customer Relationship Management- Customer Query Handling Apart from the above, BC’s should be trained by the Technology Service Providers on the operation and maintenance of Hand Held Devices / Enrolment Kits.

  • The Customer Query Log shall be provided in the format and on the timescales agreed between the two parties from time to time, save that it shall always be provided in a timeframe that allows the Company to meet the response times in clause 4.6.

  • You can contact us via: Our Feedback Form on our websiteheathrowexpress.force.com/feedback Our Complaint Form on our website, use our Customer Query Form (link above) and choose “complaint” in the query drop down.

  • It is, however, a universally accepted idea that the better services an organization offers, the more chances they have of attracting new customers and maintaining the loyalty of existing ones.

  • The Company agrees to provide resolution of all Valid Queries, in good faith, within 30 days of receiving the Customer Query Log.

  • The Company has provided following Grievance Redressal Mechanism to resolve any of its Customer Query/ Grievance / Complaints: LEVEL – 1a.

  • I strictly followed a schedule to publish these posts, so that the potential participants of the program never missed out on any updates regarding the program.Some samples of the digital content prepared by me for Facebook page of CareersHub Bangladesh is provided below.d. Customer Query Management:Inteacting with the queries and complaints of the potential customers is a crucial part of building a transparent and trustworthy relationship with the target audience.


More Definitions of Customer Query

Customer Query means a request to the financial institution by or on behalf of a customer or prospective customer, for information regarding the financial institution’s products, services or related processes, or to carry out a transaction or action in relation to any such product or service. A query will not be treated as a complaint unless some form of dissatisfaction is expressed.
Customer Query means a request to the financial institution by or
Customer Query means a request to FNB by or on behalf of a customer or prospective customer, for information or advice regarding a product or service provided or offered by FNB, or to an agreement with FNB Bank’s products, services or related processes, or to carry out a transaction or action in relation to any such product or service. Where a customer, non-FNB customer or potential customer is expressing doubt, or needs clarity on the validity or accuracy of information.
Customer Query means a request to RMBN by or on behalf of a customer or a potential customer, for information regarding a product, service, or related processes offered by RMBN, or to carry out a transaction or action in relation to any such product or service.
Customer Query means a request to Guardrisk via or on behalf of a policyholder for information regarding a claim or a policy. This shall also include a progress update on a request previously made or a progress update on a claim
Customer Query means a request to the financial services provider by or on

Related to Customer Query

  • Customer User means an employee of Customer, a Customer Affiliate or Business Partner.

  • Customer Content means all software, data (including personal data), information, text, images, audio, video, photographs, non-AVEVA or third-party applications, and other content and material, in any format, provided by Customer, any of Customer’s users, or on behalf of Customer that is stored in, or run on or through, the Products and Support Services.

  • Customer Usage Data means the Telecommunications Services usage data of a CLEC End User measured in minutes, sub-minute increments, message units, or otherwise, that is recorded by SBC-13STATE and forwarded to CLEC.

  • Customer means the State agency or other entity identified in a contract as the party to receive commodities or contractual services pursuant to a contract or that orders commodities or contractual services via purchase order or other contractual instrument from the Contractor under the Contract. The “Customer” may also be the “Buyer” as defined in the PUR 1001 if it meets the definition of both terms.

  • Query means a message that represents a request to a Database for information.

  • End User means, in the event that the Services or Deliverables involve the use of any information systems, any and all UNICEF employees, consultants and other personnel and any other external users collaborating with UNICEF, in each case, authorized by UNICEF to access and use the Services and/or Deliverables.

  • Customer Proprietary Network Information (“CPNI”) is as defined in the Act.

  • Customer Application means an application or any set of applications that adds primary and significant functionality to the Embedded Capabilities and that is not primarily a substitute for any portion of Microsoft Power BI services.

  • Network User means each natural or legal person having concluded a Standard Transmission Agreement with the TSO for Transmission Services in the Transmission Grid.

  • Catalog means the available list of tangible personal property or services, in the most current listing, regardless of date, during the life of the contract, that takes the form of a catalog, price list, schedule, shelf price or other form that:

  • Network Customer means an entity receiving transmission service pursuant to the terms of the Transmission Provider’s Network Integration Transmission Service under Tariff, Part III. Network External Designated Transmission Service:

  • data user means a natural or legal person who has lawful access to certain personal or non-personal data and is authorised to use that data for commercial or non-commercial purposes;

  • Customer Software means software which is owned by or licensed to the Customer;

  • Advertiser means a company that (i) advertises its brands, products, and/or services via the Advertisements; and/or (ii) interacts with Consumers on its Digital Properties or through its Ads in relation to its brands, products, and/or services.

  • End-Use Customer means a person or entity in Delaware that purchases electrical energy at retail prices from a Retail Electricity Supplier.

  • Open Wireless Network means any network or segment of a network that is not designated by the State of New Hampshire’s Department of Information Technology or delegate as a protected network (designed, tested, and approved, by means of the State, to transmit) will be considered an open network and not adequately secure for the transmission of unencrypted PI, PFI, PHI or confidential DHHS data.

  • Customer System means the Customer's computing environment (consisting of hardware, software and/or telecommunications networks or equipment) used by the Customer or the Supplier in connection with this Contract which is owned by or licensed to the Customer by a third party and which interfaces with the Supplier System or which is necessary for the Customer to receive the Services;

  • system user means a natural or legal person supplying to, or being supplied by, a transmission or distribution system;

  • End User Customer means a third party retail Customer that subscribes to a Telecommunications Service provided by either of the Parties or by another Carrier or by two (2) or more Carriers.

  • New Services Queue means all Interconnection Requests, Completed Applications, and Upgrade Requests that are received within each six-month period ending on March 31 and September 30 of each year shall collectively comprise a New Services Queue.

  • End Users means a Third Party residence or business that subscribes to Telecommunications Services provided by any of the Parties at retail. As used herein, the term “End User(s)” does not include any of the Parties to this Agreement with respect to any item or service obtained under this Agreement.

  • Operating Margin Customer means a Control Area purchasing Operating Margin pursuant to an agreement between such other Control Area and the LLC.

  • END USER CUSTOMER LOCATION means the physical location of the premises where an End User makes use of the telecommunications services.

  • Privacy Shield means the EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield Framework self-certification program operated by the U.S. Department of Commerce and approved by the European Commission pursuant to Decision C(2016)4176 of 12 July 2016 and by the Swiss Federal Council on January 11, 2017 respectively.

  • Category 4 Data is data that is confidential and requires special handling due to statutes or regulations that require especially strict protection of the data and from which especially serious consequences may arise in the event of any compromise of such data. Data classified as Category 4 includes but is not limited to data protected by: the Health Insurance Portability and Accountability Act (HIPAA), Pub. L. 104-191 as amended by the Health Information Technology for Economic and Clinical Health Act of 2009 (HITECH), 45 CFR Parts 160 and 164; the Family Educational Rights and Privacy Act (FERPA), 20 U.S.C. §1232g; 34 CFR Part 99; Internal Revenue Service Publication 1075 (xxxxx://xxx.xxx.xxx/pub/irs-pdf/p1075.pdf); Substance Abuse and Mental Health Services Administration regulations on Confidentiality of Alcohol and Drug Abuse Patient Records, 42 CFR Part 2; and/or Criminal Justice Information Services, 28 CFR Part 20.

  • Net metering customer means a customer of the electric distribution company