Customer Query definition

Customer Query means a request to the financial services provider by or on behalf of a customer or prospective customer, for information regarding the financial products, services or related processes, or to carry out a transaction or action in relation to any such product or service.

Customer Query means a request to Guardrisk by or on behalf of a policyholder/beneficiary for information regarding a Claim or a policy, including policy benefits, no-claim bonus, loyalty benefit, waiting period or related service in relation to such policy. This shall also include a progress update on a request previously made or a progress update on a Claim.

Customer Query means a request that we receive by or on behalf of a customer or prospective customer, for information regarding our products, services or related processes, or to carry out a transaction or action in relation to any such product or service.

Examples of Customer Query in a sentence

• The Customer Query Log shall be provided in the format and on the timescales agreed between the two parties from time to time, save that it shall always be provided in a timeframe that allows the Company to meet the response times in clause 6.3.

• The Company has provided following Grievance Redressal Mechanism to resolve any of its Customer Query / Grievance / Complaints: LEVEL – 1a.

• CALCULATION Number of customer queries responded to within 24 hours of receipt Total number of queries received - Customer Query Response Rate should be reported based on due date.

• To this end, the Council procured a Customer Query Logging System (SIZA) to ensure that all communication with the citizens is recorded and that there are proper and adequate mechanisms to monitor the progress being made from time to time, in resolving issues raised by the community.

• Where this is not possible, we will administer refunds through the alternate method of repayment indicated by you on your completed Customer Query and Feedback form on our website which can be accessed here: https://www.heathrowexpress.com/contact-heathrow-express.

More Definitions of Customer Query

Customer Query means a request to the financial institution by or on behalf of a customer or prospective customer, for information regarding the financial institution’s products, services or related processes, or to carry out a transaction or action in relation to any such product or service. A query will not be treated as a complaint unless some form of dissatisfaction is expressed.

Customer Query means a request to the financial institution by or

Customer Query means a request to FNB by or on behalf of a customer or prospective customer, for information or advice regarding a product or service provided or offered by FNB, or to an agreement with FNB Bank’s products, services or related processes, or to carry out a transaction or action in relation to any such product or service. Where a customer, non-FNB customer or potential customer is expressing doubt, or needs clarity on the validity or accuracy of information.

Customer Query means a request to Guardrisk via or on behalf of a policyholder for information regarding a claim or a policy. This shall also include a progress update on a request previously made or a progress update on a claim

Customer Query means a request to RMBN by or on behalf of a customer or a potential customer, for information regarding a product, service, or related processes offered by RMBN, or to carry out a transaction or action in relation to any such product or service.

Customer Query means a request to the Company by or on behalf of a policyholder/ beneficiary for information regarding a Claim or a policy, including policy benefits, no-claim bonus, loyalty benefit, waiting period or related service in relation to such policy. This shall

Customer Query means a request to the company by or on behalf of a customer or prospective customer, for information regarding the financial institution’s products, services or related processes, or to carry out a transaction or action in relation to any such product or service. “Financial institution” means a financial institution as defined in the Financial Services Board Act 97 of 1990.