Customer Satisfaction Score definition

Customer Satisfaction Score means the score, as determined by surveys, measuring customer satisfaction on United’s mainline and regional flights, as such surveys or program may be altered or replaced from time to time by United in its sole discretion.
Customer Satisfaction Score means the score of the responses given in an applicable month to the Point of Service Evaluation (POSE) customer satisfaction question related to overall Specialist Overall Quality. Standard: The Service Provider must attain a 4.25 score on a quarterly basis. For example, the standard is 4.25 and the Service Provider must attain an average 4.25 customer satisfaction rate to meet this Metric for the previous three months. If the quarterly score is not met, the Service Provider shall pay the performance credit for each of the months in the quarter in which the score was not achieved. Data Source: POSE Calculation: (M1+M2+M3)/3 = Quarterly Percentage
Customer Satisfaction Score and “Customer Satisfaction Survey” each has the meaning set forth on Schedule 5.5.

Examples of Customer Satisfaction Score in a sentence

  • In ADS systems, the subcritical system is always driven by external sources.

  • Customer Satisfaction & Brand Health Index: The Customer Satisfaction & Brand Health Index is a combination of a Customer Satisfaction Score, which has a 75 percent weighting and a Brand Favorability Score, which has a 25 percent weighting in the composite.

  • The Customer Satisfaction Score is a measure of overall satisfaction with PG&E’s operational performance in delivering services such as reliability, pricing of services, and customer service experience.

  • For instance electroweak precision measurements allow to place bounds on new physics extensions.

  • OVERHAULING.—The authority under sub- section (a) for travel in connection with cir- cumstances described in subsection (b)(20) shall be subject to the following terms and conditions: ‘‘(1) The member of the uniformed services is required to be permanently assigned to the ship for 31 or more consecutive days to be el- igible for allowances, and the transportation allowances accrue on the 31st day and every 60 days thereafter.

  • The Customer Satisfaction Score is a measure of overall satisfaction with the Utility’s operational performance in delivering services such as reliability, pricing of services, and customer service experience.

  • Smith, “Catalogue of human tissue optical properties at terahertz frequencies,” Journal of Biological Physics, vol.

  • Exhibit 2: Average Customer Satisfaction Score by Performance Measures The survey contained an open-ended portion.

  • The London Underground Customer Satisfaction Score (CSS) bonus is a non- contractual, discretionary arrangement operated only by London Underground.

  • Exhibit 2: Average Customer Satisfaction Score by Performance Measure LCTA received the highest ratings for safe and competent drivers, helpfulness of employees, personal safety on buses/at stops, and driver courtesy and friendliness.

Related to Customer Satisfaction Score

  • Operating Margin Customer means a Control Area purchasing Operating Margin pursuant to an agreement between such other Control Area and the LLC.

  • KPI means a key performance indicator to which the Services are to be provided as set out in the Specification].

  • Review Satisfaction Date means, with respect to any Asset Review, the first date on which (a) the Delinquency Percentage for any Payment Date exceeds the Delinquency Trigger and (b) a Noteholder Direction with respect to such Asset Review has occurred.

  • Condition Satisfaction Date shall have the meaning set forth in Section 7.2.

  • Sound level meter means an instrument which includes a microphone, amplifier, RMS detector, integrator or time averager, output meter, and weighting networks used to measure sound pressure levels.

  • Barrier Level means the Barrier Level as specified in § 1 of the Product and Underlying Data.

  • Contracting Body Satisfaction Survey shall have the meaning set out in Clause 18.1;

  • Operating Margin means the incremental adjustments, measured in megawatts, required in PJM Region operations in order to accommodate, on a first contingency basis, an operating contingency in the PJM Region resulting from operations in an interconnected Control Area. Such adjustments may result in constraints causing Transmission Congestion Charges, or may result in Ancillary Services charges pursuant to the PJM Tariff. Operating Margin Customer:

  • Disinfection profile means a summary of Giardia lamblia inactivation through the treatment plant.

  • Ground Level means the level of the referred point of exposed surface of the ground as indicated in the drawing.

  • Customer Site means the site owned or leased by the Customer or any other site used to provide the Service, which is directly connected to a PoP managed by Liquid Telecom, as set out in the COF;

  • Diversity Score means, as of any day, a single number that indicates collateral concentration in terms of both issuer and industry concentration, calculated as set forth in Schedule 7 hereto, as such Diversity Scores shall be updated at the option of the Administrative Agent in its sole discretion if Xxxxx’x publishes revised criteria.

  • Annual performance report means a written appraisal of the teaching staff member's performance prepared by the teaching staff member’s designated supervisor based on the evaluation rubric for his or her position.

  • Peer support specialist means an individual who has experienced a severe and persistent mental illness and who has successfully completed standardized training to provide peer support services through the medical assistance program or the Iowa Behavioral Health Care Plan.

  • Buyer’s Margin Amount”, with respect to any Transaction as of any date, the amount obtained by application of the Buyer’s Margin Percentage to the Repurchase Price for such Transaction as of such date;

  • Supplier Profit Margin means, in relation to a period, the Supplier Profit for the relevant period divided by the total Charges over the same period in respect of any Call Off Agreements and expressed as a percentage;

  • Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.

  • Performance Requirements The ordering entity reserves the right to inspect and verify that all deliveries are in accordance with specifications, both at the point of delivery and at the point of use. For orders that specify an “authorized party” to receive and inspect deliveries and/or installations, acceptance and inspection procedures must be performed by the” authorized party” to be considered and accepted by the ordering entity. Products inspected at the time of use are subject to refusal and return requirements for issues of quality such as defects in manufacturing and/or workmanship. Products will not be considered accepted by the ordering entity until the installation is complete for the applicable products.

  • Direction-indicator lamp means the lamp used to indicate to other road-users that the driver intends to change direction to the right or to the left;

  • Category 3 means those affected lands and support facilities if those lands supported operations which were not completed or substantially completed prior to July 1, 1973 (the effective date of the Wyoming Environmental Quality Act) and any affected lands or support facilities taken out of use on or after July 1, 1973 and before May 25, 1975 (the effective date of the Division’s 1975 Rules and Regulations).

  • Carrier Access Billing System (“CABS”) is the system which is defined in a document prepared under the direction of the Billing Committee of the OBF. The CABS document is published by Telcordia in Volumes 1, 1A, 2, 3, 3A, 4 and 5 as Special Reports SR-OPT-001868, SR-OPT-0011869, SR-OPT-001871, SR-OPT- 001872, SR-OPT-001873, SR-OPT-001874, and SR-OPT-001875, respectively, and contains the recommended guidelines for the billing of access and other connectivity services. Sprint’s carrier access billing system is its Carrier Access Support System (CASS). CASS mirrors the requirements of CABS.

  • Customer Service means Company’s customer service telephone service department or representatives.

  • State Level Monitoring Cell means the body constituted by the State Government for the control and elimination of ragging in institutions within the jurisdiction of the State, established under a State Law or on the advice of the Central Government, as the case may be.

  • Quantitative fit test or "QNFT" means an assessment of the adequacy of respirator fit by numerically measuring the amount of leakage into the respirator.

  • Customer Specific Training means a private Course organized on demand specifically for Customer.