Customer Satisfaction Score definition

Customer Satisfaction Score means the score, as determined by surveys, measuring customer satisfaction on United’s mainline and regional flights, as such surveys or program may be altered or replaced from time to time by United in its sole discretion. Daily United Damages – is defined in Section 8.4(e). Delivery Location – is defined in Section 10.1(b)(vi)(B).
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Customer Satisfaction Score and “Customer Satisfaction Survey” each has the meaning set forth on Schedule 5.5.
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Customer Satisfaction Score means the score of the responses given in an applicable month to the Point of Service Evaluation (POSE) customer satisfaction question related to overall Specialist Overall Quality. Standard: The Service Provider must attain a 4.25 score on a quarterly basis. For example, the standard is 4.25 and the Service Provider must attain an average 4.25 customer satisfaction rate to meet this Metric for the previous three months. If the quarterly score is not met, the Service Provider shall pay the performance credit for each of the months in the quarter in which the score was not achieved. Data Source: POSE Calculation: (M1+M2+M3)/3 = Quarterly Percentage
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Examples of Customer Satisfaction Score in a sentence

  • Customer Satisfaction & Brand Health Index: The Customer Satisfaction & Brand Health Index is a combination of a Customer Satisfaction Score, which has a 75 percent weighting and a Brand Favorability Score, which has a 25 percent weighting in the composite.

  • The Customer Satisfaction Score is a measure of overall satisfaction with PG&E’s operational performance in delivering services such as reliability, pricing of services, and customer service experience.

  • The Customer Satisfaction Score is a measure of overall satisfaction with the Utility’s operational performance in delivering services such as reliability, pricing of services, and customer service experience.

  • The Company's score on this indicator will be measured using the following formula: Customer Satisfaction Score = (26.3158 x CSI) - 15.1547 The score used for the Customer Satisfaction Indicator in the March filing shall be between 0.00 and10.00 (.005 and greater being rounded to .01).

  • When analyzing the survey results, businesses can use Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), or another system for breaking down the customers’ satisfaction levels.

  • The third event is assessment, when the librarian follows up and receives a response.

  • Gap Score, IL = Importance Level, KC = Kano Category, CSS = Customer Satisfaction Score, AIS = Adjusted Importance Score.

  • Customer Satisfaction & Brand Health Index: The Customer Satisfaction & Brand Health Index is a combination of a Customer Satisfaction Score, which has a 75 percent weighting, and a Brand Favorability Score, which has a 25 percent weighting in the composite.

  • A vote was taken: President Childers – yes, Treasurer Cunningham– yes, Vice President Grinstead– yes, During roll call of September 16, 2020 Meeting Minutes, Director Haid noticed the agenda given at the beginning of the meeting was not the correct agenda for October 14, 2020.

  • DIRECTV will review the Customer Service Levels on a regular basis, including the Customer Satisfaction Score (as defined on Schedule 5.5).

Related to Customer Satisfaction Score

  • Operating Margin Customer means a Control Area purchasing Operating Margin pursuant to an agreement between such other Control Area and the LLC.

  • KPI means a key performance indicator to which the Services are to be provided as set out in the Specification].

  • Review Satisfaction Date means, with respect to any Asset Review, the first date on which (a) the Delinquency Percentage for any Payment Date exceeds the Delinquency Trigger and (b) a Noteholder Direction with respect to such Asset Review has occurred.

  • Condition Satisfaction Date shall have the meaning set forth in Section 7.2.

  • Sound level meter means an instrument which includes a microphone, amplifier, RMS detector, integrator or time averager, output meter, and weighting networks used to measure sound pressure levels.

  • Barrier Level means the Barrier Level as specified in § 1 of the Product and Underlying Data.

  • Contracting Body Satisfaction Survey shall have the meaning set out in Clause 18.1;

  • S&P CDO Monitor Test A test that will be satisfied on any date of determination (following receipt, at any time on or after the S&P CDO Monitor Election Date, by the Issuer and the Collateral Administrator of the Class Break-even Default Rates for each S&P CDO Monitor input file (in accordance with the definition of “Class Break-even Default Rate”)) if, after giving effect to a proposed sale or purchase of an additional Collateral Obligation, the Class Default Differential of the Highest Ranking Class of the Proposed Portfolio is positive. The S&P CDO Monitor Test will be considered to be improved if the Class Default Differential of the Proposed Portfolio that is not positive is greater than the corresponding Class Default Differential of the Current Portfolio.

  • Operating Margin means the incremental adjustments, measured in megawatts, required in PJM Region operations in order to accommodate, on a first contingency basis, an operating contingency in the PJM Region resulting from operations in an interconnected Control Area. Such adjustments may result in constraints causing Transmission Congestion Charges, or may result in Ancillary Services charges pursuant to the PJM Tariff.

  • Peak tube potential means the maximum value of the potential difference across the x-ray tube during an exposure.

  • Disinfection profile means a summary of daily Giardia lamblia inactivation through the treatment plant. The procedure for developing a disinfection profile is contained in s. NR 810.34.

  • Ground Level means the level of the referred point of exposed surface of the ground as indicated in the drawing.

  • Diversity Score means a single number that indicates collateral concentration in terms of both issuer and industry concentration, calculated as set forth on Schedule C hereto.

  • Annual performance report means a written appraisal of the teaching staff member's performance prepared by the teaching staff member’s designated supervisor based on the evaluation rubric for his or her position.

  • Peer support specialist means an individual who has experienced a severe and persistent mental illness and who has successfully completed standardized training to provide peer support services through the medical assistance program or the Iowa Behavioral Health Care Plan.

  • Buyer’s Margin Amount”, with respect to any Transaction as of any date, the amount obtained by application of the Buyer’s Margin Percentage to the Repurchase Price for such Transaction as of such date;

  • CMSA Bond Level File means the monthly report substantially in the form of, and containing the information called for in, the downloadable form of the "Bond Level File" available as of the Closing Date on the CMSA Website, or such other form for the presentation of such information and containing such additional information as may from time to time be approved by the CMSA for commercial mortgage securities transactions generally.

  • Supplier Profit Margin means, in relation to a period, the Supplier Profit for the relevant period divided by the total Charges over the same period in respect of any Call Off Agreements and expressed as a percentage;

  • Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.

  • Performance Monitoring System has the meaning given to it in paragraph 1.1.2 in Part B of Schedule 6 (Service Levels, Service Credits and Performance Monitoring);

  • Direction-indicator lamp means the lamp used to indicate to other road-users that the driver intends to change direction to the right or to the left;

  • Category 3 means a DG facility of greater than 200 kW and not more than 1 MW.

  • Capture efficiency means the weight per unit time of VOC entering a capture system and delivered to a control device divided by the weight per unit time of total VOC generated by a source of VOC, expressed as a percentage.

  • Finished grade means the approved elevation of ground surface of lands upon which fill has been placed in accordance with this By-law;

  • State Level Monitoring Cell means the body constituted by the State Government for the control and elimination of ragging in institutions within the jurisdiction of the State, established under a State Law or on the advice of the Central Government, as the case may be.

  • CAISO Approved Meter means any revenue quality, electric energy measurement meter furnished by Seller, that (a) is designed, manufactured and installed in accordance with the CAISO’s metering requirements, or, to the extent that the CAISO’s metering requirements do not apply, Prudent Electrical Practices, and (b) includes all of the associated metering transformers and related appurtenances that are required in order to measure the net electric energy output from the Generating Facility.