Customer Welcome Pack definition

Customer Welcome Pack means the documentation provided by Orange to assist Customer in contacting the Service Desk.
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Customer Welcome Pack means a document produced by the Supplier which contains the information described in Paragraph 3.2 of Schedule 6.
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Customer Welcome Pack means the documentation developed by Orange and Customer that details the support parameters and procedures for the Operational Support Services. The Customer Welcome Pack also may be referred to as the "Customer Operations Guide".
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Examples of Customer Welcome Pack in a sentence

  • The Supplier will provide Customers with access to the Customer Welcome Pack online, which includes easy-to-follow online help guides explaining the Supplier processes.

  • The Supplier shall, as soon as reasonably possible after being notified by the Authority that a Customer has executed a Customer Access Agreement and in any event prior to the Earliest Supply Start Date for a Contracted Customer, provide such Customer with a copy of the Customer Welcome Pack (as Approved and amended by the Supplier pursuant to Paragraph 6.3).

  • As soon as reasonably possible after the completion of the Authority’s review of the Customer Welcome Pack and in any event prior to the First Supply Start Date, the Supplier shall provide each Existing Customer with a copy of the Customer Welcome Pack (as Approved and amended by the Supplier pursuant to this Paragraph 6.3).

  • Once published, the Customer Welcome Pack will be reviewed by the Supplier and the Authority on a half-yearly basis to understand where improvements can be made.

  • The Authority shall review the Customer Welcome Pack provided by the Supplier in accordance with Paragraph 6.1.2 and the Supplier shall make such changes to the Customer Welcome Pack as the Authority reasonably requires.

  • The Customer Welcome Pack is a document, provided by Orange, containing information to assist Customer in contacting the Orange Service Desk.

  • The Authority shall review the Customer Welcome Pack provided by the Supplier in accordance with Paragraph 3.1.2 and the Supplier shall make such changes to the Customer Welcome Pack as the Authority reasonably requires.

  • Further details are provided in the Customer Welcome Pack and available on our website.

  • The Supplier shall communicate the availability of the Ancillary Services to Prospective Customers by providing a description of the Ancillary Services and their benefits: in the Customer Welcome Pack; on the Supplier’s web portal; and on the Authority’s web portal.

  • The Customer Welcome Pack is essential for the delivery of the Operational Support Services, and Orange and Customer will work together to complete this document prior to the commencement of the Operational Support Services.

Related to Customer Welcome Pack

  • Customer User means an employee of Customer, a Customer Affiliate or Business Partner.

  • data user means a natural or legal person who has lawful access to certain personal or non-personal data and is authorised to use that data for commercial or non-commercial purposes;

  • Customer Software means software which is owned by or licensed to the Customer, including Specially Written Software and Assigned Software and software which is or will be used by the Supplier for the purposes of providing the Services but excluding the Supplier Software;

  • Catalog means the available list of tangible personal property or services, in the most current listing, regardless of date, during the life of the contract, that takes the form of a catalog, price list, schedule, shelf price or other form that:

  • Customer System means the Customer's computing environment (consisting of hardware, software and/or telecommunications networks or equipment) used by the Customer or the Supplier in connection with this Contract which is owned by or licensed to the Customer by a third party and which interfaces with the Supplier System or which is necessary for the Customer to receive the Services;

  • Customer Systems means the Customer's information technology infrastructure, including computers, software, hardware, databases, electronic systems (including database management systems) and networks, whether operated directly by Customer or through the use of third-party services.

  • END USER CUSTOMER LOCATION means the physical location of the premises where an End User makes use of the telecommunications services.

  • Customer means the State agency or other entity identified in a contract as the party to receive commodities or contractual services pursuant to a contract or that orders commodities or contractual services via purchase order or other contractual instrument from the Contractor under the Contract. The “Customer” may also be the “Buyer” as defined in the PUR 1001 if it meets the definition of both terms.

  • Customer Content means any content that is uploaded onto the Services by Customer or otherwise used on or in connection with the Software.

  • End User means, in the event that the Services or Deliverables involve the use of any information systems, any and all UNICEF employees, consultants and other personnel and any other external users collaborating with UNICEF, in each case, authorized by UNICEF to access and use the Services and/or Deliverables.

  • End User Customer means a third party retail Customer that subscribes to a Telecommunications Service provided by either of the Parties or by another Carrier or by two (2) or more Carriers.

  • Customer Care Centre means a department or a section or a facility established under sub-regulation (1) of regulation 25 by the distributor of television for addressing service requests, answering queries, recording of complaints, and redressal of grievances of consumers, by telephonic or electronic means or by any other means.

  • End Users means a Third Party residence or business that subscribes to Telecommunications Services provided by any of the Parties at retail. As used herein, the term “End User(s)” does not include any of the Parties to this Agreement with respect to any item or service obtained under this Agreement.

  • Data Log means a complete record of all Data Interchanged representing the Messages and their Associated Data between the parties;

  • Smart Card means a Debit Card that has an embedded integrated circuit that can process data and protect the cardholder from fraudulent use.

  • Satellite means any satellite owned by the Issuer or any of its Restricted Subsidiaries and any satellite purchased by the Issuer or any of its Restricted Subsidiaries pursuant to the terms of a Satellite Purchase Agreement, whether such satellite is in the process of manufacture, has been delivered for launch or is in orbit (whether or not in operational service).

  • Supplier Software means software which is proprietary to the Supplier or its Affiliates which is used or supplied by the Supplier in the provision of the Services; Supplier Staff means all persons employed or engaged by the Supplier together with the Supplier's servants, agents, suppliers, consultants and Sub-Contractors (and all persons employed by any Sub-Contractor together with the Sub-Contractor’s servants, consultants, agents, suppliers and Sub-Contractors) used in the performance of its obligations under this Contract; Time and Materials means the pricing mechanism for the Services as may be agreed by the Parties and set out at paragraph Error: Reference source not found in the SOW; TUPE means the Transfer of Undertakings (Protection of Employment) Regulations 2006 (SI 2006/246) as amended or replaced or any other regulations or UK legislation implementing the Acquired Rights Directive; Velocity means the Metric which measures the total number of Story Points for Stories that have been accepted in a Sprint, indicating the rate of progress towards Acceptance of all Stories from the Product Backlog;

  • Network User means a customer or a potential customer of a transmission system operator, and transmission system operators themselves in so far as it is necessary for them to carry out their functions in relation to transmission;

  • Mobile Network means the network facilities and/or network services comprising the public cellular network for the provision of Call Communications.

  • Network Data Mover (NDM) or “Connect Direct” means the industry standard protocol for transferring information electrically.

  • Network pharmacy means any pharmacy that has an agreement to accept our pharmacy allowance for prescription drugs and diabetic equipment/supplies covered under this agreement. All other pharmacies are NON-NETWORK PHARMACIES. The one exception and for the purpose of specialty Prescription Drugs, only specialty pharmacies that have an agreement to accept our pharmacy allowance are network pharmacies and all others pharmacies are non-network pharmacies.

  • Customer Proprietary Network Information (“CPNI”) is as defined in the Act.

  • Commercial Software means Software developed or regularly used that: (i) has been sold, leased, or licensed to the general public; (ii) has been offered for sale, lease, or license to the general public; (iii) has not been offered, sold, leased, or licensed to the public but will be available for commercial sale, lease, or license in time to satisfy the delivery requirements of this Contract; or (iv) satisfies a criterion expressed in (i), (ii), or (iii) above and would require only minor modifications to meet the requirements of this Contract.

  • Supported Web Browser means the current release from time to time of Microsoft Edge, Mozilla Firefox, Google Chrome or Apple Safari, or any other web browser that the Provider agrees in writing shall be supported;

  • Network Customer means an entity receiving transmission service pursuant to the terms of the Transmission Provider’s Network Integration Transmission Service under Tariff, Part III.

  • Customer Site means the site owned or leased by the Customer or any other site used to provide the Service, which is directly connected to a PoP managed by Liquid Telecom, as set out in the COF;