Internal Customer Service Costs definition

Internal Customer Service Costs shall be the sum of the following amounts: (i) * ($*) cents per minute for each Customer service phone call received in Digital River’s North America Customer service center (currently in Eden Prairie, Minnesota), (ii) * ($*) per e-mail support request received and answered in Digital River’s North America Customer service center and (iii) * ($*) per email support request received and answered in Customer support sites outside of the United States, or $* total for all such email supports requests answered, whichever amount is greater. No later than the tenth day of each month, Digital River will invoice Symantec for any amounts that may be due hereunder as set forth in Section 11(b) hereof, and will concurrently provide Symantec with detailed reporting indicating the calculation of the Customer Support Expense. In the event of any disputes relating to the amounts owed by Symantec to Digital River hereunder, the Parties will mutually resolve such disputes.
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Internal Customer Service Costs shall be the sum of the following amounts: (i) [*] per minute for each Customer service phone call received in Digital River’s North America Customer service center (currently in Eden Prairie, Minnesota), (ii) [*] per e-mail support request received and answered in Digital River’s North America Customer service center and (iii) [*] per email support request received and answered in Customer support sites outside of the United States, or [*] total for all such email supports requests answered, whichever amount is greater. No later than the tenth day of each month, Digital River will invoice Symantec for any amounts that may be due hereunder as set forth in Section G(4) hereof, and will concurrently provide Symantec with detailed reporting indicating the calculation of the Customer Support Expense. In the event of any disputes relating to the amounts owed by Symantec to Digital River hereunder, the Parties will mutually resolve such disputes. * Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits the information subject to the confidentiality request. Omissions are designated as *. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission.
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