Monthly Downtime definition

Monthly Downtime is calculated over a 31 day month.
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Monthly Downtime means the total time in a particular month during which the following function of the Service is not operational or available to Customer.
Sample 1
Monthly Downtime means the total time in a particular month during which the following functions of the Service are not operational and available to Customer.
Sample 1

Examples of Monthly Downtime in a sentence

  • EIS will provide Customer with one (1) Service Credit for any calendar month in which the System Maximum Monthly Downtime is exceeded, provided that Customer requests each such Service Credit within seven (7) days of the end of such calendar month.

  • EIS warrants that the System will experience no more than the System Maximum Monthly Downtime during each calendar month during the Term of this Order Form provided all required Customer Materials are submitted to EIS by Customer in accordance with the Agreement (“Service Level Warranty”).

  • Customer may terminate this Order Form for cause and without penalty in the event Customer receives a total of four (4) Service Credits during any annual period under this Order Form and EIS has exceeded the System Maximum Monthly Downtime under an Order Form in any subsequent calendar month during such annual period, provided Customer notifies EIS of its intention to terminate within five (5) days of the end of such subsequent calendar month.

  • Information collection by consulting or reviewing Services related documents i.e Quarterly Report (QR), Monthly Downtime Reports etc.

  • Reports Weekly call reports (vendor wise) and Monthly Downtime report (vendor wise).

  • Contractor shall provide State with one (1) Service Credit for each calendar day that passes during any month where the Maximum Monthly Downtime is exceeded.

  • Information collection by consulting or reviewing Services related documents i.e Quarterly Report (QR), Monthly Downtime Reports.

  • SAS warrants that the Service will experience no more than the Maximum Monthly Downtime with respect to each applicable Downtime Category during each calendar month of the Term.

  • If the functions listed in Section 13(a)(i) are not operational or available for any of the following reasons, that is not counted towards the Monthly Downtime.

  • ParameterMetricBasisPenalty on Monthly Payment1.Email Services Uptime<99.9 %Monthly Downtime C) Helpdesk Support/Issue Response and Resolution#ParameterTargetBasisPenalty1.Severity 3 Issue (Low)Response Time <= 2 hours from the time the call is logged by the end user.


More Definitions of Monthly Downtime

Monthly Downtime means: (a) where the Monthly Threshold was exceeded in the Month, but the Yearly Threshold has not been exceeded in that Month or any prior Month in that Financial Year, the total Downtime for that Month, less the total Downtime for each of the consecutive days which caused the Monthly Threshold to be breached; (b) where the Yearly Threshold was exceeded in the Month, but the Monthly Threshold was not exceeded in the Month, the total Downtime for that Month less the unexpired portion of the Yearly Threshold that applied at the beginning of that Month; (c) where both the Yearly Threshold and the Monthly Threshold was exceeded in the Month, the greater of: (i) the total Downtime for that Month less the unexpired portion of the Yearly Threshold that applied at the beginning of that Month; (ii) the total Downtime for that Month, less the total Downtime which caused the Monthly Threshold to be breached; and (c) where the Yearly Threshold was exceeded in a month prior to the relevant Month (regardless of whether the Monthly Threshold is also exceeded in the Month), the total Downtime for that Month. Downtime: (a) means the total elapsed time that one or more RTA IT Systems are not available for use by the Concessionaire or potential SNP Customers (whether directly or indirectly) where that unavailability materially adversely impacts upon the ability of an SNP Customer or potential SNP Customer or the Concessionaire to undertake SNP Transactions, excluding where such unavailability is due to: (i) a Force Majeure Event;
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Related to Monthly Downtime

  • Downtime means the Total Minutes in the Month during which the Cloud Service (or Servers for Server Provisioning) does not respond to a request from SAP’s Point of Demarcation for the data center providing the Cloud Service (or Server for Server Provisioning), excluding Excluded Downtime.

  • Planned Downtime means planned downtime for upgrades and maintenance to the Services scheduled in advance of such upgrades and maintenance.

  • Scheduled Downtime has the meaning set forth in Section 5.2.

  • Unscheduled Downtime means any time when any or all of the applications and Services provided by the Supplier to the Customer shall be unavailable to the Customer due to unexpected system failures other than Scheduled Downtime or the downtime is attributable to events not under the control of the Supplier.

  • Monthly Service Fees means the monthly (or 1/12 of the annual fee) subscription fees paid for the affected Cloud Service which did not meet the SA SLA.

  • Planned Outage means the removal of equipment from service availability for inspection and/or general overhaul of one or more major equipment groups. To qualify as a Planned Outage, the maintenance (a) must actually be conducted during the Planned Outage, and in Seller’s sole discretion must be of the type that is necessary to reliably maintain the Project, (b) cannot be reasonably conducted during Project operations, and (c) causes the generation level of the Project to be reduced by at least ten percent (10%) of the Contract Capacity.

  • Monthly Service Fee means a monthly charge to a member for continuing care and not as rent, or a daily prorated portion thereof.

  • Unplanned Outage refers to the unavailable status of the units of the Power Plant other than Planned Outage. Based on the urgency of the needs of outage, the Unplanned Outage can be classified into five categories: (1) immediate outage; (2) the outage which could be delayed for a short while but the units must exit within six hours; (3) the outage which could be postponed over six hours but the units must exit within seventy-two hours; (4) the outage which could be deferred over seventy-two hours but the units must exit before the next Planned Outage; and (5) the prolonged outage which is beyond the period of the Planned Outage.

  • Emergency Downtime means downtime during critical patch deployment and critical operating system upgrades as described in the Supplement.

  • Unplanned Service Interruption means any Service Interruption where events or circumstances prevent the timely communication of prior warning or notice to the Trader or any affected Customer;

  • Generator Forced Outage means an immediate reduction in output or capacity or removal from service, in whole or in part, of a generating unit by reason of an Emergency or threatened Emergency, unanticipated failure, or other cause beyond the control of the owner or operator of the facility, as specified in the relevant portions of the PJM Manuals. A reduction in output or removal from service of a generating unit in response to changes in market conditions shall not constitute a Generator Forced Outage.

  • Outage has the meaning set forth in the CAISO Tariff.

  • Generator Planned Outage means the scheduled removal from service, in whole or in part, of a generating unit for inspection, maintenance or repair with the approval of the Office of the Interconnection in accordance with the PJM Manuals.

  • Unscheduled Outage means any outage that is not a “Scheduled Outage”. “Committed Time” shall mean, as to each Business Day, one hour before the trading session for that day is scheduled to open on the NYSE and one hour after the trading session on the NYSE for that day finally closes, but excluding the following periods of Scheduled Outage (defined below). A “Scheduled Outage” shall mean (1) those time periods from 12 AM Saturday to 6:00 AM Sunday each week and 11:00 PM to 12:00 AM daily, during which Computershare’s System maybe unavailable due to routine maintenance; and (2) any time period as to which Company has received prior notice. ≥99.5% <99.5% to ≥98% <98%

  • Excused Downtime means the number of minutes in the Charging Period, rounded to the nearest minute that the link state of Customer’s Port is ‘down’ due to:

  • Interconnection Activation Date means the date that the construction of the joint facility Interconnection arrangement has been completed, trunk groups have been established, joint trunk testing is completed and trunks have been mutually accepted by the Parties.

  • Planned Service Interruption means a Service Interruption that has been scheduled to occur in accordance with schedule 5;

  • Monthly Base Rent The monthly rent specified in Section 1.01(8).

  • Scheduled Outage has the meaning given to it in the Grid Code;

  • Gross Standard Volume as herein used means volume corrected to a temperature of sixty degrees (60°) Fahrenheit, in accordance with the latest API/ASTM measurement standards, and at equilibrium vapor pressure.

  • Monthly Volume means the product of the Committed Volume multiplied by the number of days in the relevant month.

  • Yearly (1/Year) sampling frequency means the sampling shall be done in the month of September, unless specifically identified otherwise in the effluent limitations and monitoring requirements table.

  • Contract Year means each period of twelve (12) consecutive months during the Initial Term of this Agreement, with the first Contract Year commencing on the Effective Date, and with each subsequent Contract Year commencing on the anniversary of the Effective Date.

  • Monthly Charges means a finance carrying charge of one and one-half of one percent (1.5%) and a storage and handling charge of one-half of one percent (0.5%), in each case of the Cost of the Inventory and/or Special Inventory and/or of the fees for the Product affected by the reschedule or cancellation (as applicable) per month until such Inventory and/or Special Inventory and/or Product is returned to the vendor, used to manufacture Product or is otherwise purchased by Customer.

  • Maintenance Outage means NERC Event Type MO, as set forth in attached Exhibit B, and includes any outage involving ten percent (10%) of the Facility’s Net Output that is not a Forced Outage or a Planned Outage.

  • Generator Maintenance Outage means the scheduled removal from service, in whole or in part, of a generating unit in order to perform necessary repairs on specific components of the facility, if removal of the facility meets the guidelines specified in the PJM Manuals.