Outage Time definition

Outage Time means the total time in minutes in a Quarter during which LOLO is not Available, but does not include:

Outage Time means the sum total time of all Faults during the relevant calendar month;

Outage Time means the duration of time (expressed in minutes) that the Service is not Available.

Examples of Outage Time in a sentence

• Service Outage: Outage Time is defined as the total time in a month that a circuit is unable to transmit or receive data due to Vendor transport failure.

• Outage Time is measured from the time Vendor opens a trouble ticket to the time a problem is resolved.

• Rogers will provide the Customer with two types of MTTR performance levels: Network MTTR, which is only valid for Service Outage Time between Network Access Points (NAPs); and Fibre MTTR, which is valid between and including the demarcation points, Access Network (where provided by Rogers) and the Rogers Core Network.

• Most Scheduled Maintenance periods are automated and configurable in the Service; they may or may not generate an Outage Time, and are conducted: • Every week, for environmental updates such as security patches; • Every month, for Software updates.

• Outage Time does not include outages of less than 60 seconds duration, or time attributed to Customer’s delay in responding to requests from EPB Fiber Optics for assistance to repair an outage.

More Definitions of Outage Time

Outage Time means the duration of an Outage.

Outage Time means the complete unavailability, of substantially all of the services, except where an exclusion applies. planned outage means any service downtime:

Outage Time is the number of 5 minute periods during which the Chatitive Service API was unavailable to Customer (according to third party performance and monitoring services contracted by Chatitive) or, where applicable, its customers or end users, during the calendar month, aggregated to a total number of minutes (e.g. four 5 minute periods = 20 minutes of Outage Time). Outage Time does not include Excluded Time. Scheduled Maintenance Chatitive will endeavor to carry out maintenance work that may affect the availability of the Chatitive Services between 12:00 am PT – 5:00 am PT. Chatitive will endeavor to provide notice to Customer in advance of such maintenance work. Credits If Chatitive does not meet the Availability Objective in a particular month, Customer will be entitled to service credits equal to the percentage of the billing for that month (“Service Credit”) as follows: Availability Objective Service Credit < 99.9 10% < 95.0 20% Service Credits will be issued for use against a future invoice only. Chatitive will not provide refunds or cash value. Service Credits may not be transferred. In order to apply a Service Credit described above, Customer must send a support ticket to Chatitive within thirty days from the time Customer becomes eligible to receive a Service Credit requesting to apply the Service Credit to the following month’s invoice. The support ticket must include “Service Credit Claim” as the subject of the ticket. The support ticket must also include the dates and times for the Outage Time and a calculation of the Availability Objective, as well as any applicable information documenting the Outage Time. Service Credits cannot be rolled over to subsequent months.

Outage Time means the cumulative time for all Tickets opened by Telstra in any month for an objective criterion. Outage Time commences as of the time indicated by Telstra’s trouble ticket system and terminates at such time as the Service is restored completely. Outage Time excludes time attributable to excused Outages or Outages of the types described in Clause 3.4.

Outage Time is the measure of time of the Outage, calculated from the time the Service becomes unavailable to the time full functionality is restored, as determined by iConnect's monitoring facilities

Outage Time is the number of minutes that the Voice Platform was unavailable to Partner or, where applicable, its Authorized Users or other End Users, during the calendar month. This period commences from the point the outage is reported by the Partner to Qunifi, detailing affected users. Outage Time does not include Excluded Time or the failure of an individual End User device.

Outage Time means the total time rounded to the nearest minute that a Customer's Circuit or 1+ Voice Service is in an Outage. Outage Time shall normally be measured from the time SBC reports the trouble to WilTel to the time the Circuit or the 1+ Voice Service is restored; however, for a Major Outage, WilTel shall, upon SBC's request, open a ticket for each Circuit or 1+ Voice Service and measure the start of the Outage for all Circuits or the 1+ Voice Services from WilTel's receipt of the initial trouble indication.