Excused Outages definition

Excused Outages has the meaning provided in Section 7.2(a).
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Excused Outages means any outages of the NECEC Transmission Line, or reductions in the Total Transfer Capability below the NECEC Transmission Line Capacity, whether as a result of a physical condition, legal impediment or otherwise, if and to the extent such outage or reduction is due to:
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Excused Outages in minutes, means the service will be unavailable for any downtime or outages relating to: (i) a Customer Outage Event; (ii) equipment, applications, interfaces, integrations, or systems not owned by Us, or service not offered; or (iii) a Force Majeure Event. • "Customer Outage Event" means a period of time in which Service is not available due to acts, omissions, or requests of a Customer, including without limitation: (a) configuration changes in, or failures of, the Customer end of the network connection; (b) work performed by Us at Customer’s request; or (c) a Customer’s unavailability or untimely response to incidents that require its participation for source identification and/or resolution • Availability Calculation Example: August has 31 days, or 44,640 minutes, of potential availability (Total Min.) one hour of scheduled maintenance was performed (Excused Outage). 44,640 min. – 60 min. = 44,580 min. (This is the denominator and represents total potential availability for August). One minute of service interruption was experienced (unexcused outage). 44,580 – 1 = 44,579 min. (This is the numerator and represents the total availability for August.) Availability= (44,640 – 1 – 60) / (44,640 – 60) * 100 = 99.997% Partial Subscription Months. For any partial calendar month during which the Customer subscribes to the Service, Availability will be calculated based on the entire calendar month, not just the portion for which Customer subscribed. Availability Restrictions. This Availability SLA does not apply if: (a) Customer fails to correctly configure the Service in accordance with Company policies or instructions; (b) failures in Customer equipment or third-party computer hardware, Software, or network infrastructure not within Our sole control; (c) failure of Customer’s network to forward traffic to the Service; (d) the unavailability of a specific third-party web page or data center outage outside of Our networks or data centers; (e) failure of an intermediate internet service provider (ISP) (other than Our direct ISP(s)) to deliver traffic to Us; (f) unavailability of one or more specific features, functions, or equipment hosting locations within the Service, while other key features remain available; (g) actions or inactions of Customer (unless undertaken at Our express direction) or third parties beyond Our control; or (h) Customer requests for additional configuration or system changes that require downtime to complete.
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Examples of Excused Outages in a sentence

  • Availability is the amount of time that the Service is operational in minutes, expressed as a percentage per calendar month, excluding Excused Outages.

  • The hosted elements of the Services will be available for remote access 99.5% of the time each calendar month of the Term, excluding Excused Outages (as defined below) (“Availability”).

  • Availability does not cover outages caused by Excused Outages, Customer-initiated changes to the network environment, architectures, or router configuration.

  • The Licensed Software shall be available 99.98% of the time per month, except for Excused Outages.

  • Docebo has established the Software Services such that it should be Available at least 99.5% of the time, as measured on a monthly calendar basis (“Availability Percentage”) as follows: Total – Non-excluded – Excused Outages x 100 > (99.5%) Total – Excused Outages If Docebo fails to achieve the Availability Percentage for two (2) consecutive calendar months, then the Company will be granted service credits in compensation for the same (“Service Credits”), as detailed below.

  • Unavailability or degradation of Level 3 DIA Service caused by or attributable to IP Fiber Extensions shall be considered Excused Outages.

  • The following are minutes of downtime that are defined as Excused Outages: • Planned Maintenance and Unplanned Maintenance as defined in the SaaS Listing.

  • Availability is calculated as a percentage of 100% total minutes per calendar month as follows: Total Minutes in Calendar Month – Excused Outages – Non-Excused Outages* X 100 > Availability Target Total – Excused Outages *Non-Excused Outages = Minutes of Service disruption that are not an Excused Outage Note: The availability calculation is based on the entire calendar month regardless of the Service start date.

  • An Event of Default shall have occurred with respect to Carrier if Customer experiences with respect to the Service, in the aggregate on a network-wide basis, ten (10) or more interruptions (which do not qualify as Excused Outages, see Section 9.1) during any consecutive period of six (6) calendar months, resulting in a cumulative disruption of Services of seventy-two (72) hours or more.

  • On September 8, 2017, the hearing was opened.At the outset of the hearing the Parties made an oral request for an extension of the mailing deadline was made by Parent and there was no objection from the Board.


More Definitions of Excused Outages

Excused Outages means any outages of the Northern Pass Transmission Line or reductions in the Total Transfer Capability below the Contract Capacity (whether as a result of a physical condition, legal impediment or otherwise), if and to the extent due to any reason other than Owner’s failure to (i) exercise Good Utility Practice or (ii) otherwise discharge its obligations under this Agreement.
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Excused Outages means outages and/or lack of availability of the NH-DAS service or installed equipment related to the NH-DAS services caused by or related to: (i) routine repair and maintenance (ii) events/occurrences caused by Authority (which for the avoidance of doubt include Authority’s contractors or agents and Authority’s licensees other than Provider), (iii) intentional and/or physical acts of end users, (iv) power failure, (v) Force Majeure Event(s), (vi) events/occurrences related to backhaul (not caused by Provider, which for the avoidance of doubt, includes its contractors/agents/ISP), (vii) interference caused by systems or environments outside of Provider’s control, (viii) necessary equipment repairs and/or replacements (including the time it takes for Authority to approve the costs thereof) that are not caused by Provider’s acts or omissions, (ix) maintenance work and/or relocations, and/or (x) items beyond the reasonable control of Provider. HARDWARE REQUIREMENTS1. The NH-DAS, as defined in this RFP document, shall include all configured hardware necessary for a fully functional system. The Provider shall supply all cabling, connectors, adapters, and termination equipment necessary to interconnect all system hardware. All hardware and materials shall be new.
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Excused Outages include: o Planned downtime. With respect to planned downtime, Symantec shall provide Customer with as much notice as practical under the circumstances and strives for a minimum of 72 hours or more of advance notice. Symantec shall make commercially reasonable efforts to schedule planned downtime in off peak hours (local data center time). o Emergency maintenance. Customer acknowledges that Symantec may, in certain situations, need to perform emergency maintenance (unplanned downtime) on less than 24 hours advance notice. o Any unavailability caused by circumstances beyond Symantec’s reasonable control, including, without limitation, acts of God, acts of government, flood, fires, earthquakes, civil unrest, acts of terror, strikes or other labor problems (excluding those involving Symantec employees), failures or delays involving hardware, software, network intrusions or denial of service attacks not within Symantec’s possession or reasonable control. For any partial calendar month during which Customer subscribes to the Service, general availability will be calculated based on the entire calendar month, not just the portion for which Customer subscribed.
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Related to Excused Outages

  • Excused Downtime means the number of minutes in the Charging Period, rounded to the nearest minute that the link state of Customer’s Port is ‘down’ due to:

  • Planned Outage means the removal of equipment from service availability for inspection and/or general overhaul of one or more major equipment groups. To qualify as a Planned Outage, the maintenance (a) must actually be conducted during the Planned Outage, and in Seller’s sole discretion must be of the type that is necessary to reliably maintain the Project, (b) cannot be reasonably conducted during Project operations, and (c) causes the generation level of the Project to be reduced by at least ten percent (10%) of the Contract Capacity.

  • Forced Outage means any unplanned reduction or suspension of the electrical output from the Facility resulting in the unavailability of the Facility, in whole or in part, in response to a mechanical, electrical, or hydraulic control system trip or operator-initiated trip in response to an alarm or equipment malfunction and any other unavailability of the Facility for operation, in whole or in part, for maintenance or repair that is not a scheduled maintenance outage and not the result of Force Majeure.

  • Generator Planned Outage means the scheduled removal from service, in whole or in part, of a generating unit for inspection, maintenance or repair with the approval of the Office of the Interconnection in accordance with the PJM Manuals.

  • Generator Forced Outage means an immediate reduction in output or capacity or removal from service, in whole or in part, of a generating unit by reason of an Emergency or threatened Emergency, unanticipated failure, or other cause beyond the control of the owner or operator of the facility, as specified in the relevant portions of the PJM Manuals. A reduction in output or removal from service of a generating unit in response to changes in market conditions shall not constitute a Generator Forced Outage.

  • Outage has the meaning set forth in the CAISO Tariff.

  • Downtime means the Total Minutes in the Month during which the Cloud Service (or Servers for Server Provisioning) does not respond to a request from SAP’s Point of Demarcation for the data center providing the Cloud Service (or Server for Server Provisioning), excluding Excluded Downtime.

  • Force Majeure Event means an event, or a series of related events, that is outside the reasonable control of the party affected (including failures of the internet or any public telecommunications network, hacker attacks, denial of service attacks, virus or other malicious software attacks or infections, power failures, industrial disputes affecting any third party, changes to the law, disasters, explosions, fires, floods, riots, terrorist attacks and wars);

  • Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.

  • Force Majeure means an event beyond the control of the supplier and not involving the supplier’s fault or negligence and not foreseeable. Such events may include, but is not restricted to, acts of the purchaser in its sovereign capacity, wars or revolutions, fires, floods, epidemics, quarantine restrictions and freight embargoes.

  • Relevant Force Majeure Event means a Force Majeure Event in relation to which an Affected Party is claiming relief under this Clause 17; and

  • Planned Downtime means planned downtime for upgrades and maintenance to the Services scheduled in advance of such upgrades and maintenance.

  • Degradation means a decrease in the useful life of the right-of-way caused by excavation in or disturbance of the right-of-way, resulting in the need to reconstruct such right-of-way earlier than would be required if the excavation or disturbance did not occur.

  • Force Majeure Report means a report to be given by the Affected Party to the other party following the giving of a Force Majeure Notice;