Provide customer service definition

Provide customer service means services associated with handling all functions directly related to a customer being on the utility system, but not field services, such as handling and processing applications for service; handling credit-related requirements; initiating service upon completion of the application process, reconnecting service and disconnecting service (inputting the appropriate information in customer information systems and sending notices, not the field service of physically initiating, reconnecting or disconnecting service); answering customer inquiries; answering customer calls related to emergencies; handling payment arrangements; handling matters related to payment assistance programs; and responding to third party inquiries related to customer matters (e.g., public service commission complaints).
View Source
Provide customer service means services associated with handling all functions directly related to a customer being on the utility system, but not field services, such as handling and processing applications for service; handling credit-related requirements; initiating service upon completion of the application process, reconnecting service and disconnecting service (inputting the appropriate information in customer information systems and sending notices, not the field service of physically initiating, reconnecting or disconnecting service); answering customer inquiries; answering customer calls related to emergencies; handling payment arrangements; handling matters related to payment assistance programs; and responding to third party inquiries related to customer matters (e.g., public service commission complaints). • “support billing and payment processing” means services needed to prepare and issue bills; receive and process payments, including inputting data in customer information systems, and depositing payments in financial institutions. • “support credit and collections activity” means services needed to implement credit requirements (such as credit reviews to determine if a deposit is required to initiate service or restore service); credit reporting requirements; returning deposits; and collection of past due amounts, including sending notices to customers and inputting the appropriate information in customer information systems to support credit and collection activity and service discontinuance.
View Source

Examples of Provide customer service in a sentence

  • Provide customer service; support billing and payment processing; support credit and collections activity; energy conservation support; marketing and sales work.

  • Provide customer service by responding to inquiries from IV-D participants, including those inquiries related to centralized child support services.

  • Provide customer service; support billing and payment processing; support credit and collections activity.

  • Provide customer service in relation to all contracts and policies.

  • Provide customer service for customers of the Funds: Maintain a fully staffed call center during the hours of 9am through 8:00pm, EST, Monday through Friday.

  • Provide customer service to all named insured on any purchased SPIP insurance policies and serve as the main point of contact for all communications regarding the Insured Entity’s insurance policy.

  • Provide customer service to pet owners via phone, email and mail, and respond to requests in a timely fashion.

  • Provide customer service to students, staff, third-party organizations and the public regarding student financial services and accounts.

  • Provide customer service; support billing and payment processing; support credit and collections activity; energy conservation support; marketing and sales work; claims management.

  • Nonexempt (FLSA) Job Summary: Provide customer service, administrative and clerical services such as data input, filing, recording and copying documents needed to assist the Housing and Building staff in carrying out their responsibilities.