Reviewing your bill. (a) If you disagree with the amount you have been charged, you can ask us to review your bill in accordance with our standard complaints and dispute resolution procedures.
(b) If you ask us to, we must arrange for a check of the meter reading or metering data or for a test of the meter in reviewing the bill. You will be liable for the cost of the check or test and we may request payment in advance. However, if the meter or metering data proves to be faulty or incorrect, we must reimburse you for the amount paid.
(c) If your bill is being reviewed, you are still required to pay any other bills from us that are due for payment and the lesser of:
(i) the portion of the bill that you do not dispute; or
(ii) an amount equal to the average of your bills in the last 12 months.
Reviewing your bill. (a) If you disagree with the amount you have been charged, you can ask us to review your bill in accordance with our standard complaints and dispute resolution procedures.
(b) If you ask us to, we must arrange for a check of the meter reading or metering data or for a test of the meter in reviewing the bill. You will be liable for the cost of the check or test and we may request payment in advance. However, if the meter or metering data proves to be faulty or incorrect, we must reimburse you for the amount paid.
Reviewing your bill. (a) If you disagree with the amount you have been charged, you can ask us to review your bill. If the bill is incorrect, we will adjust your bill.
(b) If the bill is correct and you ask us to, we will arrange for a check of the meter reading or metering data or for a test of the meter in reviewing the bill. You will be liable for the cost of the check or test and we may request payment in advance. However, if the meter or metering data proves to be faulty or incorrect, we will reimburse you for the amount paid.
(c) If we are reviewing your bill, you are still required to pay any other bills from us that are due for payment and the lesser of:
(i) the portion of the bill that you do not dispute; or
(ii) an amount equal to the average of your bills in the last 12 months.
Reviewing your bill. (a) If you disagree with the amount you have been charged, you can ask us to review your bill in accordance with our standard complaints and dispute resolution procedures.
(b) If you ask us to, we must arrange for a check of the meter reading or metering data or for a test of the meter in reviewing the bill. You will be liable for the cost of the check or test and we may request payment in advance. However, if the meter or metering data proves to be faulty or incorrect, we must reimburse you for the amount paid. Customers in Victoria are not required to pay for a meter check or test in advance.
(c) If your bill is being reviewed, you are still required to pay any other bills from us that are due for payment and the lesser of:
(i) the portion of the bill that you do not dispute; or
(ii) an amount equal to the average of your bills in the last 12 months.
Reviewing your bill. (a) If you disagree with the amount you have been charged, you can ask us to review your bill. The review will be undertaken in accordance with the requirements of the Electricity Industry Code.
(b) If your bill is being reviewed, you are still required to pay the greater of:
(i) the portion of the bill which you do not dispute; or
(ii) an amount equal to the average of your bills in the last 12 months.
Reviewing your bill. (a) If you disagree with the amount you have been charged, you can ask us to review your bill in accordance with our standard complaints and dispute resolution procedures.
Reviewing your bill. (a) If you disagree with the amount you have been charged, you can ask us to review your bill in accordance with our standard complaints and dispute resolution procedures.
(b) If you ask us to, we will arrange for a meter reading or metering data to be checked, or for the meter to be tested, for the purpose of reviewing a bill. You will be liable for the cost of the check or test. Where permitted by electricity law, we may also request payment in advance, unless your Supply Address is in Victoria. However, if the meter or metering data proves to be faulty or incorrect, we must reimburse you for the amount paid.
(c) If your bill is being reviewed, you are still required to pay any other bills from us that are due for payment and the lesser of:
(i) the portion of the bill that you do not dispute; or
(ii) an amount equal to the average of your bills in the last 12 months.
Reviewing your bill. (a) If you disagree with the amount you have been charged, you can ask us to review your bill in accordance with our standard complaints and dispute resolution procedures.
(b) If you ask us to, we must arrange for a check of the meter reading or metering data or for a test of the meter in reviewing the bill.
(c) If your bill is being reviewed, you are still required to pay any other bills from us that are due for payment and the lesser of:
(i) the portion of the bill that you do not dispute; or
(ii) an amount equal to the average of your bills in the last 12 months.
Reviewing your bill. 9.1 Reviewing your bill
(a) If you disagree with the amount you have been charged, you can ask us to review your bill in accordance with our standard complaints and dispute resolution procedures (see clause 17 for more information). In the meantime, we may require you to pay the bill (or some of it), which will be no more than:
(i) the portion of the bill that you aren’t disputing; or
(ii) an amount equal to the average of your bills in the last 12 months, not including the disputed bill, (whichever is less).
(b) You can ask to have your meter or meter data tested as part of a review or at any other time. You may have to pay the cost of the test in advance. If the test finds that the meter or meter data is faulty and you’ve paid in advance, we’ll refund any amount you’ve paid for the test. If the test finds that the meter and meter data is not faulty and you haven’t paid for the test in advance, we may require you to pay for the cost of the meter test.
(c) If the review of your bill finds that the bill is correct, then you will be required to pay the unpaid amount. If the review finds that the bill is incorrect, we’ll adjust the bill for any undercharge or overcharge (see clause 9.2 for more information on how we do this).
Reviewing your bill. (a) If you disagree with the amount you have been charged, you can ask us to review your bill in accordance with our standard complaints and dispute resolution procedures.
(b) If you ask us to, we must arrange for a check of the meter reading or metering data or for a test of the meter in reviewing the bill. You will be liable for the cost of the check or test and we may request payment in advance. However, if the meter or metering data proves to be faulty or incorrect, we must reimburse you for the amount paid.
(c) If your bill is being reviewed, you are still required to pay any other bills from us that are due for payment and the lesser of:
i. the portion of the bill that you do not dispute; or
ii. an amount equal to the average of your bills in the last 12 months. Note for electricity customers: Electricity customers in Victoria are not required to pay for a meter check or test in advance.
