Service Level Schedules definition

Service Level Schedules means the schedules that describe the Service Levels and Key Performance Indicators and the respective obligations of Provider and the applicable BFA Recipients in relation thereto.
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Examples of Service Level Schedules in a sentence

  • Subject to the terms and conditions of this Agreement and applicable Service Modules, each Party will perform its obligations under the Service Level Schedules and cause its third-party providers to do likewise.

  • Subject to the terms and conditions of this Agreement, each Party will perform its obligations under the Service Level Schedules and cause its third party providers to do likewise.

  • The Service Level Schedules (as identified in the Specific Offering Terms referenced in Section 4(F) below) and associated remedies will apply to the availability and uptime of the applicable Hosted Service.

  • Specific security controls and certifications, data policies, service descriptions, Service Level Schedules and other terms specific to a Hosted Service and other Offerings (“Specific Offering Terms”) are set forth here: xxx.xxxxxx.xxx/XxxxxxxxXxxxx, and will apply, and be deemed incorporated herein by reference.

  • Specific security controls and certifications, data policies, service descriptions, Service Level Schedules and other terms specific to Hosted Services (“Specific Hosted Services Terms”) are set forth here: xxx.xxxxxx.xxx/XxxxxxxxXxxxx, and will apply as applicable.

  • Signatory shall from time to time select Service Level Schedules that shall apply to its activities within the System in relation to Participating Banks having selected that relevant Service Level Schedule, by execution and presentment to SWIFT of a duly completed Selection Form.

  • SWIFT shall also have the right, within its discretion, to terminate Service Level Schedules if SWIFT is no longer prepared to support the Service Level in question.

  • Selected Service Level Schedules shall become an integral part of this Agreement on the 10th Business Day following announcement by SWIFT of a new selection.

  • On condition of obtaining the approval of a clear majority of the Participating Banks having selected the relevant Service Level and subject to SWIFT agreeing, within its discretion, to support the Service Level in question as it is proposed to be revised, SLWPs or SWIFT shall have the right to amend Service Level Schedules.

  • Specific security controls and certifications, data policies, service descriptions, Service Level Schedules, and other terms specific to Hosted Services (“Specific Hosted Services Terms”) are set forth in Schedule C.

Related to Service Level Schedules

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Service Level Agreement (SLA) means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Level Agreements means an agreement between NZX and a Market Participant and/or an Advisor setting out the terms and conditions of use of NZX technology and services;

  • Service Schedules has the meaning set forth in Section 2.1.

  • Category Fee Schedules Bond Funds (continued)

  • Reference Schedule means the reference schedule in Part A of this Invitation

  • Service Schedule means the document entitled “Service Schedule” containing additional terms relating to a particular Service which schedule shall form part of this Agreement;

  • Baseline Schedule means the initial time schedule prepared by Contractor for Owner’s information and acceptance that conveys Contractor’s and Subcontractors’ activities (including coordination and review activities required in the Contract Documents to be performed by A/E and ODR), durations, and sequence of work related to the entire Project to the extent required by the Contract Documents. The schedule clearly demonstrates the critical path of activities, durations and necessary predecessor conditions that drive the end date of the schedule. The Baseline Schedule shall not exceed the time limit current under the Contract Documents.

  • Service Level Standards has the meaning ascribed thereto in Section 2.1 hereof.

  • Shift Schedule means a written statement setting forth the days and hours upon which the employees are required to work.

  • Schedule of Work means that schedule attached to the Interconnection Construction Service Agreement setting forth the timing of work to be performed by the Constructing Entity pursuant to the Interconnection Construction Service Agreement, based upon the Facilities Study and subject to modification, as required, in accordance with Transmission Provider’s scope change process for interconnection projects set forth in the PJM Manuals.

  • Time Schedule means the Time Schedule for final completion of the Works or Mechanical Completion of the Plant(s)/Unit(s), as the case may be, incorporated in the Contract or as may be extended by the OWNER or Engineer- in-Charge pursuant to the provisions hereof and shall include interim time schedules set up for achieving interim/phase-wise/stage-wise progress/completion/testing/commissioning/ handing over, as may be prescribed by the OWNER/Engineer-in-Charge, within the overall Time Schedule as originally envisaged or as extended.

  • Service Order Form means our standard Service Order Form for Services, or any other order form that we agree with you in writing that incorporates the provisions of this DPA;

  • Specification Schedule means the Schedule containing details of the Specification.

  • Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.

  • Milestone Schedule means Seller’s milestone schedule, the form of which is attached to this Agreement as Exhibit Q.

  • Product Schedule means the “Product Schedule” that forms part of the Contract.

  • Service Level Credit is defined in Section 8.

  • Statement of Work means the description of activities performed in completing the Project, as specified in the Contract and as may be amended.

  • Custom Local Area Signaling Service Features (CLASS) means certain call-management service features that are currently available from SBC-13STATE’s local networks. These could include: Automatic Call Back; Automatic Recall; Call Trace; Caller Identification and related blocking features; Calling Number Delivery; Customer Originated Trace; Distinctive Ringing/Call Waiting; Selective Call Forward; and Selective Call Rejection.

  • Compliance schedule means a schedule of events, by date, which will result in compliance with these regulations.

  • Service Specifications means the following documents, as applicable to the Services under Your order: (a) the Oracle Cloud Hosting and Delivery Policies, the Program Documentation, the Oracle service descriptions, and the Data Processing Agreement described in this Schedule C; (b) Oracle’s privacy policies; and (c) any other Oracle documents that are referenced in or incorporated into Your order. The following do not apply to any non-Cloud Oracle service offerings acquired in Your order, such as professional services: the Oracle Cloud Hosting and Delivery Policies, Program Documentation, and the Data Processing Agreement. The following do not apply to any Oracle Software: the Oracle Cloud Hosting and Delivery Policies, Oracle service descriptions, and the Data Processing Agreement.

  • State Level Monitoring Cell means the body constituted by the State Government for the control and elimination of ragging in institutions within the jurisdiction of the State, established under a State Law or on the advice of the Central Government, as the case may be.

  • Service Descriptions means user manuals and other documentation relating to the Services that are made available to Customer by Provider in digital or hardcopy form, as updated from time to time.