Service Maintenance Level 1 definition

Service Maintenance Level 1 means the clearance of a fault by 23:59 the second Field Working Day following the day the fault is received by BT, or 23:59 of the agreed appointment day, if later;
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Service Maintenance Level 1. Clearance of a fault no later than 23:59 on the second Working Day following the day the fault report is received by BT, excluding Saturday, Sunday, Bank and Public Holidays, or 23:59 of the agreed appointment day, whichever is the later;
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Service Maintenance Level 1 means the Repair Service Level Commitment specification of that name as defined by the Dominant Provider in itscontracts for the provision of MPF, or GEA services, as applicable, to Third Parties;
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Examples of Service Maintenance Level 1 in a sentence

  • Service Maintenance Level 1 and above does not apply to this SSO.


More Definitions of Service Maintenance Level 1

Service Maintenance Level 1 means the fault clearance timescale specification of that name as defined by the Dominant Provider in its contracts for the provision of the Relevant Wholesale Service to Third Parties;
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Related to Service Maintenance Level 1

  • Routine maintenance means actions performed on a regular or controllable basis or in response to uncontrollable events upon a highway, road, street, or bridge. Routine maintenance includes, but is not limited to, 1 or more of the following:

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • State Level Monitoring Cell means the body constituted by the State Government for the control and elimination of ragging in institutions within the jurisdiction of the State, established under a State Law or on the advice of the Central Government, as the case may be.

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Scheduled Maintenance means routine maintenance scheduled by Orange to implement generic changes to, or updates of, the Orange Services or the Orange Network.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Maintenance Services means SAP’s then-current maintenance and/or support services offered under and described in detail in the applicable SAP PartnerEdge Model.

  • Emergency Maintenance means all maintenance performed when a Cloud Service Request demands immediate, unplanned attention, as reasonably determined by Hexagon.