Service Maintenance Level 3 definition

Service Maintenance Level 3 means clearance of fault by 23:59 the same day where the fault is received by BT before 12:59, or clearance of fault by 12:59 the next day following the fault report placement where the fault is reported between 13:00 and 23:59, or 23:59 of the agreed appointment day if later;
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Service Maintenance Level 3. (a) clearance of a fault no later than 23:59 on the same day if the fault is received by BT before 12:59, or;
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Service Maintenance Level 3 means the Repair Service Level Commitment specification of that name as defined by the Dominant Provider in its contracts for the provision of MPF, or GEA services, as applicable, to Third Parties;
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Examples of Service Maintenance Level 3 in a sentence

  • Service Maintenance Level 3 Any phone line or broadband product which has had SML 3 added to it Support Hours: 24x7x365 Repair SLA: Appointments 0700-2100, 7 days, repair by end of next half day.

Related to Service Maintenance Level 3

  • Routine maintenance means actions performed on a regular or controllable basis or in response to uncontrollable events upon a highway, road, street, or bridge. Routine maintenance includes, but is not limited to, 1 or more of the following:

  • State Level Monitoring Cell means the body constituted by the State Government for the control and elimination of ragging in institutions within the jurisdiction of the State, established under a State Law or on the advice of the Central Government, as the case may be.

  • Scheduled Maintenance means routine maintenance scheduled by Orange to implement generic changes to, or updates of, the Orange Services or the Orange Network.

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Maintenance Services means SAP’s then-current maintenance and/or support services offered under and described in detail in the applicable SAP PartnerEdge Model.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Emergency Maintenance means all maintenance performed when a Cloud Service Request demands immediate, unplanned attention, as reasonably determined by Hexagon.

  • Maintenance Period shall have the meaning set forth in Clause 14.1; “Maintenance Requirements” shall have the meaning set forth in Clause 14.2;